Jobs at SydSen Recruit

Requirements:

• Proven automotive sales experience (essential)
• Strong communication and negotiation skills
• Target-driven with a passion for sales
• Valid driver’s licence

What we offer:

• Competitive basic salary + commission
• Incentives and growth opportunities
• Supportive team environment

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Requirements:

• Proven experience in used vehicle sales management
• Strong leadership and team management skills
• Solid understanding of stock control, pricing, and profitability
• Target-driven with excellent negotiation skills
• Valid driver’s licence

What we offer:

• Competitive salary + commission/incentives
• Growth opportunities within a dynamic dealership
• Supportive and high-performance environment

go to method of application »

Requirements:

• Proven experience in used vehicle sales management
• Strong leadership and team management skills
• Solid understanding of stock control, pricing, and profitability
• Target-driven with excellent negotiation skills
• Valid driver’s licence

What we offer:

• Competitive salary + commission/incentives
• Growth opportunities within a dynamic dealership
• Supportive and high-performance environment

go to method of application »

Key Responsibilities:

• Complete repair orders efficiently, meeting or exceeding workshop labour targets.
• Diagnose customer issues, provide solutions, and communicate findings effectively.
• Ensure timely parts ordering and allocation for repair completion.
• Stay updated on technological changes through training and continuous learning.
• Support Service Manager and Foreman in enhancing departmental efficiency.
• Adhere to dealership processes and contribute to continuous improvement initiatives.
• Maintain clean and organised workstations, tools, and vehicles.

Minimum Requirements:

• Qualified Motor Vehicle Technician (Red Seal) with 2 years' post-qualification dealership experience.
• Fully bilingual in English and Afrikaans.
• Experience in premium segment motor vehicle dealership preferred.
• Computer literate with valid driver’s licence.

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Education:

• Grade 12 / Matric

Experience:

• Minimum 1 year experience in customer service or client relations
• Automotive industry experience will be an advantage

KEY RESPONSIBILITIES

Customer Relationship Management (Outbound)

• Conduct outbound calls to customers following service or dealership interaction
• Follow up on customer experiences and service satisfaction
• Support CSI survey completion and encourage customer participation
• Maintain accurate records of all customer interactions in CRM/OEM systems

Query & Complaint Handling

• Receive and manage customer queries and complaints during outbound calls
• Capture detailed information to support resolution processes
• Escalate issues timeously to relevant management
• Ensure all queries and complaints are tracked through to resolution

CSI Support

• Achieve required CSI follow-up targets
• Conduct structured follow-up calls according to schedules
• Support initiatives aimed at improving customer satisfaction scores
• Ensure accurate data capture for CSI reporting purposes

Administration

• Maintain accurate and up-to-date customer records
• File documentation according to company procedures
• Provide reports and customer follow-up data to management
• Ensure compliance with all internal policies and standards

Stakeholder Engagement

• Communicate professionally with internal teams and customers
• Build and maintain positive customer relationships