Jobs at takealot.com

Your mission, should you choose to accept it:

• Collaborate with product managers, software engineers, and business to solve complex challenges and craft user-centric solutions.
• Build strong relationships and operating rhythms with leaders inside and outside the product team to efficiently implement user experiences that are cohesive, holistic and well-informed.
• Advocate users in a fast-paced environment, imparting day-to-day design leadership.
• Provide direction and mentorship for UX Designers.
• Lead by example to ensure UX metrics are used as part of the design process.
• Foster a culture of data-driven decision making utilizing UX metrics and interface usage meta-data. Leading the hiring process of UX designers.

The skills we need:

• Excellent communication (written, verbal & visual), presentation, storytelling skills
• Excellent analytical skills.
• Ability to ask, as well as answer, meaningful and impactful questions.

Qualifications and experience:

• Bachelor's degree in computer science, information systems, psychology or other related field.
• 7+ years of experience in UX Design.
• Experience in managing or leading design teams.
• Portfolio of UX-focused work samples for web and mobile applications.
• Experience working across organizational boundaries to define, manage and prioritize work, with a collaborative and innovative approach.
• Demonstrated ability to communicate complex concepts clearly across different audiences and varying levels of the organization.

Design skills:

• Information architecture & information design
• Persona creation
• User-centered design
• Wireframing & prototyping
• UX metrics
• Copywriting

Research skills:

• Customer research
• Task analysis
• Market research
• Usability testing
• Qualitative and quantitative research

Data skills:

• A/B testing
• Data analysis
• Web analytics
• Business analysis
• Business Skills

Facilitation Skills:

• Facilitation of meetings, workshops and group sessions
• Project & people management
• Collaboration within team and across the organization

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Our Responsibilities will include:

Dispatch

• All processes, procedures and action must prescribe to the Takealot quality and standards at all times.

Safety

• Ensure that all prescribed safety and operational procedures are adhered to at all times.
• Ensure all safety rules are enforced and adhered to at all time.
• Correct PPE to be worn always by all staff with the correct care taken to enhance the life span off he PPE.
• Ensure that all accidents and incidents are reported to Takealot management immediately.
• Ensure high standard of housekeeping and tidiness within working area.

Operational

• Monitor and evaluate daily operational reports and ensure that dispatch KPI are controlled and met, any discrepancies are to be addressed and resolved. And assist in maintaining FIFO within the dispatch area
• Ensure that Dispatch queries are resolved timeously, and exception trends are addressed and resolved.
• Ensure that all tickets related to dispatch are attended to and resolved timeously.
• Ensure that milkrun cut-off times are adhered to and that all bags have been dispatched.
• Send out a report after each milkrun of anything that misses the cut-off
• Assist the team in identifying and resolving any mistakes or inaccuracies.

KPI – Targets

• Dispatch Lates <0.5%
• Multiparcel Lates <10%

Reports

• Milkrun Reports – Daily
• Not founds Report – Daily
• Hub Change Reports - Daily
• Dispatch Damages – Daily

General

• You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
• You are required to keep high productivity level at all times.
• You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.
• The success of this operation relies on the performance of you and your team and the correct application of all Safety and Operational procedures whilst maintaining a high level of productivity
• It is required of you to work until your daily responsibilities are completed, which might result in you working longer than normal.
• It is your duty to report any known misconduct or discrepancies within the operation, to management

Qualifications:

• Matric or equal qualification
• Ideally possessing a relevant professional qualification and/or suitable background experience (at least 2-3 years) in Dispatch Operations
• Have a detailed understanding of warehouse management systems
• Sound Computer Skills including MS Word, Excel and Email Software