Jobs at Telesure Investment Holdings (TIH)

Job Functions    

• Call Centre,Management,Sales

Industries    

Insurance
Specification    

• Operations Management
• Supervise others working within established operational systems.

Customer Management

• Manage relationships with clients and act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Customer Needs Clarification

• Ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Work Scheduling and Allocation

• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Leadership and Direction

• Explain the local action plan and targets to support team members in their understanding of what needs to be done and how this relates to the broader business plan; motivate people to achieve local business goals and targets.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.

Insights and Reporting

• Contribute to the preparation of various ad hoc data and analytics reports.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

Requirements    

• General Education
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); Degree and/or diploma in business/marketing (Advantageous

General Experience

• 3 or more years call centre sales experience (Essential); Experience in Financial Services Industry (Advantageous)

Managerial Experience

• 1 or more years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)
• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
• Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.

Job Closing Date    08/06/2021

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Job Functions    

• Call Centre,Sales

Industries    

• Insurance

Specification    

• Customer Relationships Development
• Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Requirements    

• General Education
• Matric / Grade 12 or SAQA Accredited Equivalent (essential) Regulatory Exam 5 (advantageous)
• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
• You further consent to the relevant information being verified.

Job Closing Date    07/06/2021

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Specification    

• Provide performance reporting and analysis of the organization's digital marketing channels and campaigns. Works with a portfolio of clients to assist in creating a deep understanding of the impact and incrementality of our digital marketing efforts on the growth of the business; defines and implements measurement strategies that align with client marketing and business objectives; produces meaningful marketing KPI dashboards and delivering daily, weekly and monthly, cross-channel performance reports with actionable insight. Conducts conversion optimisation consultancies, with the aim of improving efficiency in the digital marketing strategies and increasing ROI.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates.
• Lead execution of complex reports, identifying and interpreting complex patterns
• and trends, and translating those insights into actionable recommendations.
• Develop automated reporting and measurements for Digital Marketing channels,
• capturing the full spectrum of the customer journey from impression toengagement and conversion.
• Develop and improve daily, weekly & monthly forecasting and reporting models.
• Utilise analyses to inform and influence the Digital Marketing Team’s performance.
• Forecast all Digital Marketing KPIs for budget and planning purposes.
• Utilise analytics expertise to perform in-depth database analysis to better understand customer behaviour through segmentation and predictive modelling in order to provide a more customer-centric experience.
• Analysis and insights to help Marketing Teams understand growth drivers, and collaborate to ensure ongoing data-driven optimisation of initiatives.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
• Measure and analyse marketing campaigns to understand how marketing channels can better drive, conversion, ROAS as well as customer lifetime value.
• Support brand growth and new customer acquisition strategy by leveraging both external and internal information on the market and our customer base (potential and existing) to inform marketing decisions around media channels, offers, messaging, product selection etc.

Industry Awareness and External Network

• Execute market research to identify innovative industry trends, disruptors, and new market spaces for emerging or new market opportunities.
• Analysis of external market research to obtain insights into key target markets – both potential and existing customer needs, perceptions, motivations, expectations, shopping behaviour, budgets and lifestyles.
• Effective competitor analysis – including key product category analysis.
• Application of strong commercial insight, understanding and acumen in order to interpret, simulate and model customer behaviour.
• Follow industry and emerging best practices in shaping the digital marketing analytics capability including a focus on data organisation, data quality, documentation, and ongoing process improvement.

Internal Collaboration

• Support customer and market research by performing customer and market research and analysis techniques.
• Continuously identify new ways of how customer information can enhance business decisions.
• Turn business questions into functional analysis – understand the business as well as the data behind the analysis.

Digital Marketing Plan Execution

• Provide analysis to monitor performance of digital marketing campaigns.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Provide ongoing optimisation, growth opportunities, lost-opportunity analysis that the marketing teams can act on to improve metrics and increase performance.
• Knowledge sharing within the broader Marketing team.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Marketing

• Carry out routine marketing tasks and provide support to others.
• Partner with the Digital Marketing Team to identify priority analyses to improve results of future marketing campaigns. Advise on how to leverage marketing channels to meet growth targets and Marketing performance objectives.
• Participates in special projects as needed to provide analytical and decision support on new initiatives.

Requirements    

• Grade 12/ SAQA Accredited Equivalent (Essential); Google Marketing Platform
• Certification (Essential); University Degree in Business, Economics, Statistics,
• Marketing, Computer Science or similar (Advantageous)

General Experience

• 3 or more years' experience in a Digital Marketing Analyst role (Essential);
• Experience in the Financial Services or Retail industries (Advantageous)
• *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
• Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
• You further consent to the relevant information being verified.

Job Closing Date    14/06/2021