Jobs at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7)  in IT/Development in Computer Science/Engineering/Software Development/ Information Systems (Software Development), AND 5 - 7 years’ experience in an application development environment that includes large data sets of which 2 - 3 years working at a technical level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 10 years in an application development environment that includes large data sets, of which 2 - 3 years at a technical level.

Industry Related Qualifications and Experience:

• Relevant Certification – such as or any other Technology supported by the SARS Enterprise Architecture Framework.
• Microsoft Certified Solution Developer (or similar level Microsoft certification in SQL Server) with skills in C# and large volume data processing applications. Experience with SQL Server Integration Services and SSRS an advantage.
• Extensive experience with large volume data processing applications.
• Extensive experience with Service Orientated Architecture.
• Extensive experience with cross platform and multi database technology data processing, including Microsoft SQL Server and DB2.
• Advanced excel development.

Minimum Functional Requirements

• Relevant Certification – such as or any other Technology supported by the SARS Enterprise Architecture Framework.
• Microsoft Certified Solution Developer (or similar level Microsoft certification in SQL Server) with skills in C# and large volume data processing applications. Experience with SQL Server Integration Services and SSRS an advantage.
• Extensive experience with large volume data processing applications.
• Extensive experience with Service Orientated Architecture.
• Extensive experience with cross platform and multi database technology data processing, including Microsoft SQL Server and DB2.
• Advanced excel development.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Apply software changes in a manner that contributes to efficient and effective service delivery and optimized quality.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Implement initiatives relating to projects that will lead to improved processes within business.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Keep up to date on trends and developments within Project Management, Software Development Life Cycle, supporting methodology, and the industry of the organisation.
• Mentor peers and junior employees.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Responsible for issue identification during testing and Production as well as making fixes required.
• Responsible for raising and communicating issues, highlight project risks and escalate the issues for resolution where required.
• Review specification and artefacts that enable development.
• Utilize specialised technical specifications that will enhance operational delivery within predefined standards.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to detail
• Commitment to Continuous Learning
• Conceptual Ability 
• Customer Service 
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Application Development and Maintenance
• Business Knowledge
• Data Collection and Analysis          
• Efficiency Improvement
• Functional Policies and Procedures
• IT Development
• IT Knowledge
• Reporting
• Reporting and Interpretation
• Systems Thinking

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Job Purpose

• To manage, under supervision, components of projects within the specified time frame, budget, quality, innovation, legal requirements and contribute to the managing of multifunctional interfaces.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate in Project Management (NQF 6) AND 5-6 years' experience in managing software projects, IT and/or software environment of which 5 years is at knowledge worker level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 6-8 years related experience in managing projects (preferably IT projects), of which 5 years is at knowledge worker level.

Job Outputs:

Process

• Apply the PMO methodologies for projects ensuring that inputs and deliverables are timeous and up to specified standards.
• Work under supervision in the context of projects where work is assigned that is limited in scope (small project or contained work streams within a larger initiative)
• Conduct research to investigate areas of concern to resolve problems and identify new solutions.
• Plan and manage projects/work streams and initiatives in area of accountability that impact on specific business area.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Attention to Detail
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Programme and Project Management
• Reporting
• Business Knowledge
• Efficiency improvement
• Planning and organising
• Written Communication
• Verbal Communication
• Project Administration Skills
• Project Financial Control and Reporting
• Conflict Resolution