Jobs at V&A Waterfront

About the Role:

As a Gift Wrapper, you will:

• Welcome every customer warmly and provide exceptional visitor experience.
• Professionally wrap and decorate gifts using our festive season wrapping materials.
• Create beautifully presented gifts while maintaining high standards of quality and attention to detail.
• Process payments accurately and effectively.
• Maintain a clean, organized and presentable workstation
• Assist customers with a positive, friendly and engaging attitude.
• Work collaboratively with fellow Gift Wrappers and Customer Experience team,
• Provide basic information and assistance to visitor when required.
• Contribute to a festive, welcoming and memorable V&A Waterfront experience.

What we`re looking for:

We are looking for individuals who are:

• Passionate about customer service and creating memorable experiences.
• Friendly, confident, approachable and engaging.
• Creative and have an eye for detail.
• Comfortable interacting with a diverse range of customers.
• Able to communicate effectively in English.
• Numerate, with basic mathematical and administrative skills.
• Reliable, punctual and able to work effectively in a busy environment.
• Flexible and willing to work shifts, including weekends and public holidays.
• Previous gift-wrapping or retail experience will be advantageous, but not essential.

Key Requirements:

• South African citizenship
• Applicants must be between 18 and 25 years old
• Availability to work during the festive season, including weekends and public holidays.
• Reliable transport to and from the V&A Waterfront.
• Availability to work shifts between 11-24 December 2026
• Ability to work shifts between approximately 09:00am – 10:00pm

What We Offer:

• The opportunity to be part of one of the V&A Waterfront`s much-loved festive activations.
• A dynamic and energetic working environment.
• The opportunity to create memorable experiences for thousands of visitors.
• A chance to contribute to a festive initiative that supports meaningful social impact.
• Valuable experience in customer service, retail, hospitality and visitor experience.

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Job Objectives:

Planned and Reactive Maintenance and Upgrades

• Implement/execute planned and preventative maintenance for the Mechanical department
• Execute timeous and professional resolution of all call outs
• Liaise with the relevant Stakeholders regarding mechanical breakdowns, issues or complaints
• Perform regular maintenance and replacement of mechanical assets, HVAC, bridges, pump stations, control panels, lifts and escalators etc.
• Monitor and report on the condition of all Mechanical equipment under the BMS
• Conduct inspections and fault finding on Mechanical Plants (e.g. air-conditioning plant rooms, seawater plant, district cooling systems, pump stations, mechanical doors, bridges, lifts and escalators)
• Conduct conditional assessments of Mechanical Plant
• Ensures plant rooms are always kept neat and tidy
• Assist in maintenance and upgrades budget preparation and ensure it is followed

Site-walks and Inspections

• Conduct site walks, daily checks and site inspections
• Conduct regular quality control checks
• Identify safety hazards on site and report such to the manager
• Inspect drive motors for HVAC Equipment

People Management

• Liaise with and support service providers
• Track and monitor progress and quality of services rendered
• Mentor and guide interns where relevant
• Meet deadlines, ensure contingency planning, approval channels, procedures, budgeting, monitoring, governance etc.
• Always ensure that all stakeholders (internal and external) comply with all the relevant Health and Safety standards and legislative requirements
• Collaboratively manage risk and compliance

Stakeholder Management

• Inform and collaborate with the Mechanical Supervisor and the relevant BU’s on the planned maintenance and ensure that this is communicated to the tenants
• Build and foster professional working relationships with trusted service providers and suppliers
• Build and foster professional working relationship with tenants to ensure excellent customer service
• Report regularly on Maintenance progress and continuously keep the Mechanical Supervisor informed

Ad-hoc 

• Administrative duties, including keeping record of all maintenance activities, callouts attended, and timekeeping
• Submit checklists and reports to Supervisors on a weekly basis
• Conduct and oversee Mechanical installations on the V&A precinct where required
• Working on weekends and public holidays as well as overtime will be required at times
•  Physical fitness and strength are essential to perform duties / tasks effectively and must be prepared to work in sewer pump stations or confined spaces

Educational Requirements:

• Minimum N3 or equivalent

Knowledge Requirements

• HVAC Systems
• Pumps, hydraulics, gears etc.
• Machine and tool repairs
• Maintenance processes and methods
• Building Management Systems
• Occupational Health and Safety Act
• National Building Regulations (SANS10400)

Skills Requirements:

• Operational / Diagnostic Thinker
• Logical and innovative problem solving
• Mechanical / Technical reasoning
• Ability to work independently and as part of a team
• Excellent interpersonal skill
• Planning and organizing
• Customer relations
• Multitasking
• Numerical reasoning
• Verbal reasoning
• Communication
• Emotional Intelligence

Experience Requirements 

• 3-5 Years HVAC and BMS experience is preferred
• Building maintenance, hydraulics, pumps, lifts and escalators experience would be advantageous