Role Purpose/Business Unit:
- The IAM Platform Support Lead is responsible for managing the operational performance, availability, and optimization of the Identity and Access Management platform and related services. The role ensures the smooth operation of IAM systems and services while maintaining compliance, driving operational excellence, and supporting organizational security objectives.
- This position plays a critical role in leading the team responsible for incident management, service request fulfilment, platform monitoring, platform maintenance, and user support for IAM services, including authentication, authorization, access management and identity lifecycle processes.
Your responsibilities will include:
Platform and Services Support:
- Lead and manage the IAM support and operations functions to deliver high-quality IAM products and services within timeframes, budgets, and standards, ensuring continuous service availability, performance, and reliability of IAM platforms. Monitor and troubleshoot IAM systems, oversee application onboarding, manage incidents and requests within SLAs, provide end user support, develop and maintain support documentation, and maintain IAM infrastructure through upgrades, patch management, and security practices.
Operational Excellence:
- Manage and optimize user lifecycle processes, including onboarding, offboarding, dormancy management, and user verification/identity proofing. Implement and oversee processes for regular access reviews of identities and their access.
- Incorporate observability practices, such as monitoring, alerting, and telemetry collection, to ensure platform reliability.
- Drive and demonstrate continuous improvement and automation to enhance system efficiency and security, and adopt a proactive approach to incident management to prevent future disruptions.
Team Leadership:
- Lead and mentor the IAM support and operations team to ensure exceptional service delivery, while fostering collaboration with security and IT teams to align with organizational goals.
- Conduct regular PD reviews to support both organizational and personal development.
- Take the lead on incidents/boilers and ensure proactive and swift communication on outages while focusing in minimizing Time to Restore and business impact
Compliance and Security:
- Ensure IAM support processes are implemented and comply with applicable standards and regulations, and provide support to audit requirements, as needed to ensure compliance.
- Review and remediate security vulnerabilities and track and manage software obsolescence across all IAM environments to ensure compliance.
Vendor and Contract Management
- Manage vendors and ensure contracts are in place to ensure compliance to SCM policies. Meet with vendors regularly to conduct service reviews, track adherence to SLAs and drive improvements in service delivery KPIs.
Stakeholder and Financial Management:
- Act as the main contact for IAM platform support queries and stakeholder communications. Collaborate with various teams to align IAM support SLAs with business needs. Manage IAM platform support budgets to ensure adherence to committed forecasts. Manage budget deviations proactively through ongoing and regular engagement with budget owner/s.
The ideal candidate for this role will have:
- Matric/Grade 12 is essential.
- 3 year degree or diploma in IT, IT Engineering, Computer Science or relevant field
- 5 - 8 years of Telecommunication knowledge & overall IT Experience is essential
- Preferred ITIL certification
- CompTIA Security Certification (Desirable)
Core competencies, knowledge and experience:
- Solid background and experience in a Service Management or Service Operations role, in an IT or application operations environment.
- Strong relationship building, persuasion, and collaboration and communication skills within a team.
- Ability to lead and manage staff, budget and vendor contracts and SLAs
- Strong service management skills within IT operations
- Excellent working knowledge and experience of managing an IAM environment.
Additional Competency Requirements:
- Detail and Quality orientated
- Problem-solving and Analytical Skills
- Customer centric
- Must cope well under extreme pressure in a demanding environment
- Present and collaborate with Exco on various activities and projects.
- Must be decisive in decision making
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 08 December 2025.
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Role Purpose/Business Unit:
- The SAP Solution Architect is responsible for designing and architecting end-to-end SAP solutions across SAP S/4HANA, SAP Business One, and SAP Cloud Migration Services for Vodacom’s enterprise and mid-market clients. The role’s primary purpose is to ensure that clients can modernise, migrate, and optimise their SAP landscapes through well-architected, secure, and scalable cloud-enabled solutions.
- This position focuses on cloud migration architecture and transformation enablement, providing expert guidance in moving SAP workloads from on-premise or legacy environments to public, private, or hybrid cloud infrastructures — including Vodacom Cloud, AWS, Azure, and Google Cloud.
- The architect will assess existing client environments, define target-state architectures, and develop migration roadmaps aligned with SAP best practices, RISE with SAP frameworks, and Vodacom’s cloud-first strategy.
The role requires deep hands-on expertise in:
- SAP S/4HANA (on-premise, Private Cloud, and Public Cloud editions) for enterprise ERP transformation.
- SAP Business One for agile ERP implementations in the SME and mid-market space.
- SAP Business Technology Platform (BTP) and Integration Suite for extensions, integrations, and data orchestration during and post-migration.
- Cloud Migration Services — including infrastructure sizing, landscape design, system conversions, data migration, and performance optimization across hybrid or full-cloud environments.
- The SAP Solution Architect works closely with Vodacom’s client engagement, pre-sales, and delivery teams to design comprehensive SAP-to-Cloud migration architectures. This includes evaluating infrastructure options, defining integration blueprints between SAP and Vodacom’s cloud ecosystem, and ensuring compliance with data security, governance, and performance standards.
- A key responsibility of the role is to bridge business and technical requirements, translating client objectives into deployable SAP architectures that minimise risk, accelerate deployment, and maximise ROI. The architect will also provide design oversight and advisory support during project execution to ensure that implemented solutions remain aligned with the approved architecture.
- Ultimately, the purpose of this role is to enable Vodacom’s clients to modernise their SAP environments through intelligent, cloud-ready architectures — ensuring that every migration delivers resilience, scalability, and business agility within the broader digital transformation journey.
Your responsibilities will include:
- Solution Architecture & Design: Design and document end-to-end architectures for SAP S/4HANA, SAP Business One, and Cloud Migration projects, ensuring alignment with client needs, SAP best practices, and Vodacom’s cloud standards.
- Cloud Migration Planning: Assess existing SAP environments and develop cloud migration strategies, including system conversion, data migration, and hybrid deployment models across Vodacom Cloud, AWS, Azure, or GCP.
- Technical Advisory & Pre-Sales: Support client engagements with solution scoping, design workshops, and technical input during proposals, ensuring solutions are feasible, scalable, and value-driven.
- Integration & Data Management: Define integration and data migration architectures using SAP BTP and Integration Suite to ensure seamless interoperability and data consistency across systems.
The ideal candidate for this role will have:
- Essential B / BSc degree
- 5+ years SAP experience
- 5+ years in SAP Sales
- Excellent English language skills (verbal and written)
- SAP Sales Certification – Optional
Core competencies, knowledge, and experience:
- Extensive experience in designing and delivering SAP S/4HANA, SAP Business One, and Cloud Migration solutions for enterprise and mid-market clients.
- Proven ability to engage in solution consulting and value proposition development, aligning SAP architectures with measurable business outcomes and ROI.
- Strong exposure to management consulting environments, with a focus on business transformation, process optimisation, and digital enablement.
- Skilled in solution selling — supporting pre-sales teams with business case modelling, architecture presentations, and strategic bid responses.
- Deep technical and functional understanding of SAP ecosystems, including BTP, Integration Suite, Fiori, and Analytics, with a focus on cross-domain integration.
- Experience conducting discovery workshops, requirement assessments, and client advisory sessions to shape architecture strategy and roadmap definition.
- Ability to articulate the business value of SAP investments, translating complex technology designs into clear commercial and operational benefits.
- Knowledge of RISE with SAP, SAP Activate methodology, and cloud migration frameworks for private, public, and hybrid landscapes.
- Excellent analytical, documentation, and stakeholder engagement skills, with a structured, outcome-driven consulting approach.
- Demonstrated success in multi-stakeholder client delivery environments, maintaining quality, governance, and alignment with business priorities.
- Experience in Management Consulting
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 09 December 2025.
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