Jobs at wePlace

About the role

• To provide direction and lead a data warehouse team responsible for the full product lifecycle of the software components in the central warehouse, to ensure successful delivery of the required functionality and maintenance related tasks within the Bank Data Operations. Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.

Minimum Experience

• Grade 12 National Certificate / Vocational
• At least 5 to 7 years’ engineering experience in data warehouse software development or at least 4 years engineering and 2 years’ experience in leading a technical team.
• Experience in warehousing, databases and stored procedure development
• Stakeholder relationship engagement and management
• Responsibility for delivery in a fast moving environment
• Incident and Problem management
• Work allocation, priority setting and delivery management
• Banking industry experience
• Business analysis and design
• Project Management principles and methodologies
• Systems Development Life Cycle (SDLC)
• Technology requirements: SQL, AWS Redshift, Airflow, Control M, Power Bi, Jira

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology – Programming

Knowledge

• Kimball methodology
• Warehouse data processing
• Agile principles and methodologies
• General business acumen
• Banking industry
• Budgeting and accounting principles
• Business analysis and design
• Project Management principles and methodologies
• Systems Development Life Cycle (SDLC)

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Purpose Statement:

• To be the custodian of the CE communication strategy, understand the Bank’s market and clients’ needs and act as an advisor to internal business stakeholders on content, channels, systems and data related to CE.
• To meet business objectives through acquiring and optimising quality clients as well as support client value and service communication journeys.
• To develop effective client engagement strategies using CE best practice, channel and behavioural science techniques and plans in order to deliver the right message, to the right client, at the right time and on the right platform for their products and services.

Key Tasks and Accountabilities: 
Delivery of CE marketing business objectives.

• Provide support to the Head: Client Engagement in respect of CE communication journey strategy and business objectives as well as propose and motivate activities, projects and processes.
• Accountable for strategic campaign planning of all CE related programmes and campaigns and manage the execution of same through the team using Salesforce Marketing Cloud and AWS Data technology
• Proactively understand the business objectives / portfolio objectives and the Book of Work (BOW) so as to align CE with marketing activities and decide how to take innovations to market thourgh the below the line channels.
• Responsible for understanding BOW deliverables and business and acquisition and cross sell / upsell requirements; manage the function to align activities and the team to these deliverables
• Review and interpret market research in relation to the marketing strategy and competitor behaviour
• Conceptualise and utilise CE Marketing Channels to market products and services which are client focused; fit for purpose.
• Manage the team to deliver across sales channels and understand product take up and performance across channels.
• Present and align integrated marketing roadmaps, plans and post campaigns (reporting) to relevant stakeholders across the business.

Client Value Proposition

• Input and influence CE technology and data developments to ensure fit for purpose and client centric design
• Support and provide client insights in relation to the client engagement and campaigns to Product Owner and Product Delivery Teams (right product, right time.).
• Collaborate and align with client experience, retail marketing and studio teams on content and journey design
• Provide specialist knowledge to guide development teams on how products should be built. E.g. The development of new channel templates for WhatsApp and In App.
• Implement the product roadmap for customer engagement in order to inform the creation and prioritisation of the backlog.
• Collaborate with business stakeholders from multiple departments to deliver their business objectives through customer centric campaigns.
• Unlock new customer opportunities to keep customers engaged with the Rewards program.
• Continuously research industry trends and customer needs and implement reward strategies in order to Acquire new customers.
• Analysis and execution of customer lifetime value / customer life-cycle campaigns.
• Plan and deliver Rewards CRM strategies that encourage customer retention and customer loyalty.
• Grow customer profitability by utilising the full suite of offers from the Bank.
• Work closely with all departments to ensure the Rewards Customer Engagement works effectively for all aspects.
• Use direct and owned marketing channels to communicate personalized experiences to customers.
• Implement testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• Work with data science capabilities to use technology to deliver a personalized experience for customers across all channels.
• Work with Retail Marketing team to deliver a strong omnichannel customer experience.
• Support commercial teams to ensure strong promotional coverage of rewards deals.
• Work with brand teams to ensure rewards deals and campaigns are a focus in all ATL marketing channels

Integrated Marketing

• Collaborate with other Marketing Managers to ensure integration within and across all the marketing portfolios.
• Responsible for managing the team and function in respect of an ominchanne communication approach acros
  • Align on Product Positioning in Market (New)
  • Evaluate competitor activity
  • Monitor overall portfolio budgets and product performance (MOS)
  • Manage external advertising/promotional agencies relationships
• Direct Marketing: Acquisition + Cross Sell / Upsell
  • Understand our clients, what their requirements are and guide business decisions that are aligned to client needs.
  • Build long term sustainable relationships through automated programmes by understanding client behaviour and engagement needs
  • Ensure team understands the clients, their requirements and guide business decisions that are aligned to client needs.

Operational Management

Stakeholder Management

• Be the key point of contact for internal stakeholders (As per product portfolio)
• Develop and maintain a thorough understanding of stakeholders’ deliverables (aligned to book of work) and agree on supporting activities
• Provide weekly updates / status as contracted with the stakeholders and manage stakeholder communications.

Budgeting

• Responsible for monitoring and report of budgets as well as out of budget requirements.

Team management

• Responsible for ensuring internal and external resources are geared towards delivering client engagement and Marketing objectives
• Responsible for the recruitment of the CRM Solution Architects.
• Team Performance Development Plans , KPI’s and Performance Reviews are captured timeously
• Oversee team’s personal development plans and performance management
• Contract KPAs
• Ensure feedback received within contracted KPAs
• Continuous evaluation of the team and function
• Identify improvement opportunities, including driving input from the team

Reporting

• Report on the monthly client engagementactivity for inclusion in the Management reporting pack
• Report on monthly performance
• Report on campaign effectiveness and provide insights and recommendations

Qualification: 

• Minimum: Bachelors Degree in Marketing or Business Management
• Ideal: Post Graduate Diploma in Marketing or Business Management

Experience:
Minimum:

• 5+ years marketing experience in a large, complex and client focused organisation
• CRM strategy, systems and data
• Direct Marketing
• Managing a team

Ideal:

• Salesforce Marketing Cloud Experience
• Experience gained preferably in an FMCG, retail banking or services industry.
• Cross functional project coordination / management

Closing Date: 2024-11-09

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About the role

• The Solutions Architect will play a pivotal role in shaping the technological landscape of our savings products, which are among the most complex and integral within the company. This role is essential for driving the strategic vision of our product architecture, ensuring seamless integration across all systems, clients, and processes. The Solutions Architect will be responsible for re-architecting legacy systems into modern domain structures, leveraging a wide range of technologies from COBOL to AWS and Kafka. This hands-on role requires a technically proficient individual who can write code, work closely with the development team, and implement architecture in large, complex systems.

Our ideal candidate has:

• A relevant tertiary qualification in Information Technology
• At least 7 years’ experience in Software Development / Software Engineering
• Proven track record in senior engineering positions
• At least 2 years’ experience in solution architecture, particularly in large, complex systems.
• Extensive experience with both legacy systems (like COBOL) and modern technologies (such as AWS, Kafka, .NET, and Java).
• Significant experience in the banking sector or is highly preferable
• Strong analytical and problem-solving skills
• Ability to work effectively within a team and collaborate with various stakeholder

Closing Date: 2024-11-09

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• This is the ideal position for someone who wants hands-on experience of an entire technological platform and deal with all aspects of the technology lifecycle. This extremely rare opportunity is the one that every software engineer looks for, where he/she has the chance to come in early and be part of an already established revenue generating successful FinTech business.

Minimum Education Requirements

• A Degree in Computer Sciences/Engineering (no diplomas will be considered)
• Applicants with an Honours degree will receive preference

Minimum Experience

• 5 years of Software Development Experience
• C#
• JavaScript
• HTML
• SQL

Closing Date: 2024-11-07

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Software Developer

• They are looking for a Mid-Level developer who thrives on the ability to simplify complex problems and look at how we can continually improve on our algorithm and performance.
• The ideal candidate can clearly communicate with directors and have good time management skills.

Technical and Professional Expertise:

• Degree (preferred not required)
• 3+ years’ experience in software development.
• Excellent communication and interpersonal skills.
• Strong organizational skills, with the ability to manage multiple development projects simultaneously.
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.

Frameworks:

• Ruby on Rails
• Spring Boot, Laravel, Django

Databases:

• Postgres SQL or any other SQL database

Closing Date: 2024-11-07

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Purpose Statement

• As part of our ongoing commitment to excellence, we are seeking a seasoned Salesforce Solutions Architect to join our dynamic team. This role is integral to overseeing and enhancing our Salesforce architecture, driving high-impact projects to success, and leading our technology teams towards delivering exceptional client value.

Why Join Us?

• Career Development: Committed to your professional growth, offering full support for certifications, access to Udemy, cloud training platforms, and dedicated time for learning.
• Innovative Culture: Be part of a team that values research, compliance, and delivery, driving the bank's technological direction.
• Flexible Work Environment: Enjoy a hybrid work schedule, with 3 days in the office, fostering both collaboration and work-life balance.
• Rewarding Projects: Work on the bank's highest-profile Salesforce projects, making a direct impact on our clients and the success of our teams.

Experience

• Proven experience with enterprise architecture frameworks and business process modelling.
• Strong understanding of network architecture and security protocols.
• Experience in cloud computing environments (AWS)
• Knowledge of continuous integration/continuous deployment (CI/CD) and DevOps practices.
• 3- 5 years’ experience as an Architect
• 3- 5 years’ experience working with postilion card management system

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology
• Grade 12 National Certificate / Vocational
• Qualifications (Ideal or Preferred)
• A relevant post graduate degree
• Certification in AWS Architecture

Knowledge
Must have detailed knowledge of:

• System architecture (technical design and implementation processes)
• Systems analysis and design
• UML or equivalent modelling language
• Technical Test Plan Design
• IT systems development processes
• Application development
• Standards and governance

 Ideal:

• Detailed knowledge of:
• Banking systems
• Agile development life cycle
• Knowledge of UML
• Solid understanding of:
• Bank’s systems environment
• Bank business model
• Best practices for Quality Assurance (QA)
• Object Orientated Development environment (i.e. Java, Spring Framework, JBoss)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Problem solving skills
• Commercial Thinking Skills
• Attention to Detail
• Planning, organising and coordination skills
• Project Management Skills (Methodology Specific)
• Contactable via own mobile phone

Closing Date: 2024-11-07

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Purpose Statement

• Delivering business solutions via a collaborative approach involving mathematical formulae, business tactics, technological applications and behavioural sciences to help senior management make data driven decisions.

Experience

• 3 years’ relevant experience in statistical analysis
• Experience must include the following (within the Retail Credit Risk Management Environment):
  • Extracting and Aggregating Data from Large Relational Databases
  • Data Mining and Predictive Modelling

Qualifications (Minimum)

• Honours Degree in Data Science or Mathematics

Qualifications (Ideal or Preferred)

• Master’s Degree in Data Science or Mathematics

Knowledge

• Analytics
• Predictive Modelling and Machine Learning
• Project management methodologies
• IT implementation cycle
• Credit cycle
• Technical understanding and knowledge (different operating systems / databases /programming languages)
• General business acumen to identify the impact technical issues may have on design and delivery of solutions.
• Best practices and tools in credit risk
• Interpretation of user requirements and translation into business requirements specifications
• Retail credit environment / industry
• Confidentiality and intellectual property implications and constraints
• Interpretation of user requirements
• Translation of business requirements into business requirement specifications

Skills

• Communications Skills
• Numerical Reasoning skills
• Analytical Skills
• Reporting Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• SAS Skills
• SQL Skills
• R skills
• Python skills
• Interpersonal & Relationship management Skills
• Commercial Thinking Skills
• Leadership Skills

Closing Date: 2024-11-07

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Purpose Statement

• To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the company’s vision and objectives.

Experience
Minimum:

• Minimum 6 years’ experience in the networking environment

Ideal:

• 6+ years’ experience in the networking environment
• 2+ years as a specialist in a specific networking environment like Network Security or Data Centre implementations.

Qualifications (Minimum)

• A relevant qualification in Information Technology - Computer Science or Information Technology – IT Engineering
• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology - IT Engineering

Knowledge
Minimum:
A thorough and in-depth understanding of:

• TCP/IP protocol stack
• WAN technologies: MPLS
• Routing protocols BGP and OSPF
• Spanning-tree and VLAN configurations
• Router and Switch configurations
• Network redundancy, high-availability design and load balancing implementations
• Quality of Service
• Firewall topologies and configurations
• IPsec and SSL VPNs

Ideal / Optional in addition to minimum:

• Cloud networking for AWS/Azure
• SD-WAN
• Application Delivery Controllers
• Network Automation, scripting
• Network Performance Monitoring
• Network Capacity Planning
• NAC
• WLAN deployment and security
• Business Continuity Plan design
• IPS configurations
• DDoS
• VoIP

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Closing Date: 2024-11-07

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Purpose Statement

• We are seeking a skilled Chatbot Developer to join our innovative team.
• In this role, you will be responsible for designing and developing advanced conversational interfaces and chatbot solutions.
• You will utilize AI technologies and natural language processing to increase our company’s automation capabilities.
• The Chatbot Developer will be expected to understand user requirements, integrate chatbot solutions into existing systems and troubleshoot any issues that arise.
• Knowledge of programming languages, machine learning and a good understanding of user experience are key to this role.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Degree in Computer Science, IT, or similar field

Knowledge and Experience
Experience:

• 2 - 3 years working experience as a Chatbot Developer or similar role

Ideal: 

• Banking Industry Knowledge

Knowledge:
Is able to apply advanced knowledge of the following:

• IT systems development processes (SDLC)
• Application development
• Advanced programming concepts
• Advanced algorithms and data structures
• Design Patterns
• Version Control
• Testing practices
• RESTful API design and integration.
• Experience with AI platforms and Natural Language Processing (NLP)
• Excellent understanding of user experience and chatbot design
• Proficiency in programming languages such as Python, JSON etc.
• Proficiency in scripting languages example. Javascript
• Proven experience as a Chatbot Developer or similar role
• Experience with chatbot platforms like Dialogflow, IBM Watson, or Microsoft Bot Framework etc.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Competencies

• Act, learn and adapt (Team Contributor)
• Build one team (Team Contributor)
• Curious and continuously learns (Team Contributor)
• Earn and extend trust (Team Contributor)
• Have courage, disagree and commit (Team Contributor)
• Inspire optimism and persistence (Team Contributor)
• Plan, deliver and raise the bar (Team Contributor)
• Simplify and make it easy (Team Contributor)

Closing Date: 2024-11-07

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Purpose Statement

• To interpret the infrastructure business plan and be responsible for day-to-day management of the team to deliver objectives and goals. Embed technical and appropriate processes, practices, standards and deliver and maintain products and services.

Key Performance Areas
General management; planning and standards

• Provide functional/technical strategic input into the department’s strategic planning, agree the departmental plans, budgets and goals with the Head
• Responsible for operationalising, implementing and managing the planning, execution and delivery of IT Infrastructure solutions and support services.
• Hold oversight and be accountable for standards and quality of work in the department, accountable for the adherence to processes and policies by team members as well as remediation actions.
• Responsible for risk, compliance and data management, ensuring that managed software and platforms confirm to licensing, desired configuration states and are maintained within the required information security and regulatory standards.
• Remain abreast and aware of any regulatory changes, the impact on the business and proactively propose and implement changes to ensure compliance.

Operational management

• Make optimisation and improvement recommendations and collaborate with other functions to leverage opportunities (inc. technology, systems and data) to enhance and optimise delivery.
• Providing guidance, advice and support to team members and stakeholders regarding the function to mitigate and/or resolve issues.
• Responsible for departmental budgeting and reporting; monitor and manage the budget and compile and provide reporting requirements such as monthly management reports, internal statistics etc.
• Establish and manage stakeholder expectations, work cross functionally, network internally and externally to enable effective interactions and relationships to enhance the departmental effectiveness.
• Manage partners and service providers, meeting contractual obligation and service level agreements. Ensuring all contracting and compliance is in place to limit risk exposure.

People/ Team Management

• Responsible for the implementation of effective communication channels to ensure team understanding of departmental processes, standards, quality assurance and the achievement of targets in line with SLA’s
• Accountable for management of the team; headcount management, recruitment, development, talent reviews, succession, goal planning and performance management.
• Responsible for building a cohesive team, coaching and mentoring others, communication and collaboration to drive continuous engagement to embed values and culture objectives.
• Effectively delegate authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.

Technical/functional responsibilities

• Manage the team to design, build, deploy and run IT Infrastructure solutions and services.
• Manage inventories and all relevant IT assets, records, controls and future requirements
• Successful end to end management and implementation of projects or initiatives – standards, scope, reporting, designs, specifications
• Maintain, improve, and optimize IT infrastructure implementations, through high quality knowledge sharing, hand-over documentation and documented support processes.
• Responsible for service availability, observability and continuity, user education material development, development and provisioning of service catalogue items, management reporting information, systems and software asset register, product and services risk and response matrix, and business continuity processes.

Qualifications
Minimum:

• Grade 12 National Certificate/ Vocational

Ideal:

• Bachelor's Degree in Information Technology, Computer Science, Engineering

and/or

• Cloud certifications (Azure / AWS)

and/or

• Combination of Role Specific Senior Certifications

Experience

• At least 5 years leading and managing people/teams with 10+ years ICT work experience.
• In-depth experience of design and implementation

Knowledge

• People management and leadership principles and practices
• General, operational management practices
• Vendor and client management
• Documenting of IT systems and infrastructure

Networking Technologies:

• TCP/IP protocol stack
• WAN technologies: MPLS
• Routing protocols BGP and OSPF
• Spanning-tree and VLAN configurations
• Router and Switch configurations
• Network redundancy, high-availability design and load balancing implementations
• Quality of Service
• Firewall topologies
• IPsec and SSL VPNs
• SD-WAN

   Skills

• Interpersonal and relationship management.
• Communication skills.
• Research and documentation skills.
• Problem solving and diagnostic skills.
• Planning and organization skills.
• Attention to detail.
• Business acumen.
• Stakeholder management.
• Decision making.
• Management and leadership.

Closing Date: 2024-11-07

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Job Description

• Main Purpose of Job is to focus on the delivery of IT Audit and IT Assurance related engagements. We are looking for an IT Auditor who would support the organisation. The entire function aims to be a leading internal audit team with the use of best-in-class audit methodology, data analytics and advanced artificial intelligence.

Key responsibilities of the role:

• Providing IT, data analytics and cyber security expertise to the Internal Audit Team.
• Leading and delivering IT, BCP and cyber security reviews across different clusters and companies within the Division.
• Pair up with the other members of the IA team to provide guidance and IT expertise to support delivery of non- IT audits
• Pair up with the other members of the IA team and enable their analytics needed – source the data, assist with building the analytic and support the interpretation thereof
• Promote ALICE across the division, ensuring connectors are up to date, working with the relevant team members in interpreting the results and offer guidance on resolving their findings
• Assist with IT audits across the division for areas not covered by ALICE (projects/ BCP/ DRP’s/ ITGC/ cyber reviews/ application controls etc.)
• Build visual tools/ dashboards to support our road to continuous auditing
• Being the key connector between IA team and the data/ ALICE/ IT environments & IT audits & systems
• Represent IA on various IT steering Committees for new system implementations

Specialised Technical Capabilities:

• Ability to form a core technology and data risk skillset through proactively conducting research, and participating to internal and external initiatives
• Understands and applies the major program management approaches and practices (e.g., SDLC, ITIL, COBIT)
• Develops a strong knowledge of technology and data management frameworks (e.g., Technology Risk, Data Risk, Cyber Risk Maturity Model) by conducting independent research, and attending workshops, seminars, and training programs
• Become familiar with technology and data risk, as well as industry-specific regulations; keeps up to date with emerging trends
• Business report writing demonstrating ability to ‘translate’ technical concepts to non-IT audience

Executes Assurance Engagements:

• Ability to enhance quality of assurance engagements by identifying risks, performing testing, researching governing regulations, and developing reports
• Uses industry leading frameworks and tools to analyse client’s documentation and identify risks that require control assurance
• Tests validity of client’s historical financial and non-financial information, leveraging relevant standards (e.g. ISAE 3000), as appropriate
• Develops assurance reports to accurately present risks, related controls, and the effectiveness of those controls
• Ensures findings and recommendations are aligned with the audit objectives by keeping in mind the engagement business context when performing technical work during the assessment process to ensure all risk facets are considered

Technical competencies:

• Solid grasp of technical skills and methodology
• Demonstrated knowledge and technical skills on “core operating systems” e.g., Windows, UNIX, etc. as well as awareness and ability to identify risks related to in-house developed systems
• Demonstrated knowledge and experience in performance of business process and automated controls testing on the more common applications
• Developing knowledge of ERP systems like SAP
• A good understanding of how to link risks and controls to ensure test steps and controls and risks all speak to each other; ability to research “unknown” systems or audit in-house developed systems, i.e. problem-solving/logic capabilities
• Developing Digital fluency and knowledge on Emerging technologies, including Cloud, RPA, AI, etc.
• Developing skills in Agile and DevOps.
• Developing further Industry experience (FSI, TMT, CB, ER&I, etc.)

Behavioural Competencies:

• Demonstrates ability to work efficiently and meet all deadlines consistently
• Displays initiative and confidence
• Takes accountability for delivery of own work, running projects end to end individually and with minimal instruction
• Active participation and proactive attitude to service delivery
• Deadlines and quality driven, self- starter
• Works well within a team and with client management, as well as individually when required
• Strong analytical skillset
• Good communicator and collaborator, strong business/ report writing skills

Qualifications:
Minimum Qualifications

• Degree / Diploma
• Relevant industry specific certification (CISA, CISM etc.)

Minimum Experience:

• 3 years’ working experience in a client facing role

Desired Experience:

• Experience in a client facing role
• Demonstrate an understanding of large-scale information technology application systems, infrastructure, business processes and security standards.
• Demonstrate an understanding of the IT audit methodology and its application in major client industries.
• Power BI experience/ other data analytic tools
• Ability to work with and document workflows (Visio etc.)
• Programming would be a bonus
• International (USA, UK) exposure in previous roles would be a significant advantage

Closing Date: 2024-11-02