Jobs at Weylandts Furniture Cape Town (Pty) Ltd

• We’re seeking a strategic, results-driven Regional Retail Manager to strengthen leadership oversight across our three Gauteng stores, enhance inter-store coordination, and ensure a leadership structure that supports long-term commercial sustainability and operational effectiveness. You’ll oversee multiple locations, align teams, drive performance, manage budgets, and deliver exceptional customer experiences from a Head Office perspective.

Main Accountabilities:
Leadership Oversight & Strategic Alignment:

• Provide strong leadership oversight across all Gauteng stores, ensuring consistent execution of company strategy.
• Lead strategic planning for the Gauteng region, including regional sales targets, growth initiatives, and long-term operational objectives.
• Implement a clear leadership structure while maintaining accountability and operational consistency.
• Make regional staffing decisions, including hiring, promotions, and talent mobility, to build a strong, sustainable team.
• Monitor and enhance team capabilities to support both immediate store performance and long-term regional growth.

Sales & Performance:

• Drive sales growth, gross profit, and overall business performance across all Gauteng stores.
• Develop and implement strategic sales initiatives that align with regional objectives and long-term sustainability.
• Manage the regional budget, ensuring profitability, cost efficiency, and alignment with company goals.
• Analyze store performance data to identify gaps, foster collaboration, and implement corrective action plans.

Team Leadership & Development:

• Lead, motivate, and mentor teams to strengthen inter-store collaboration and knowledge sharing.
• Foster a culture of accountability, collaboration, and high performance across the region.
• Identify, develop, and nurture top talent to ensure a sustainable talent pipeline.
• Partner with HR to manage performance, retention, and regional skills development initiatives.

Operations & Customer Experience:

• Ensure operational excellence and consistent standards across all stores, including inventory, merchandising, POS systems, visual displays, and customer service.
• Handle escalated customer issues with a focus on turning challenges into positive outcomes.
• Support day-to-day operations while promoting standardized processes that enable operational efficiency.

Cross-Functional Collaboration:

• Act as the primary link between stores and Head Office, ensuring alignment with operations, finance, merchandising, marketing, and HR.
• Drive regional initiatives, marketing campaigns, and local business development while fostering inter-store cooperation.

What you bring:

• Tertiary qualification in Business, Retail Management, or related field.
• Proven success in retail or a related field, with exposure to regional management and experience managing teams is essential – minimum 3 years.
• Proven experience in leading strategic planning at a regional/ national level.
• Strong business acumen and sharp analytical skills.
• Experience leading teams to consistently exceed sales targets.
• Hands-on experience with customer interactions, sales strategy and complaint resolution.
• Tech-savvy and systems-oriented, and strong proficiency in Microsoft Office.

Competencies and behaviours for success:

• High-energy, motivated, and capable of inspiring teams across multiple locations.
• Strategic thinker with excellent problem-solving and decision-making skills.
• Strong communication, influencing, and interpersonal abilities.
• Hands-on, pro-active, and results-driven approach.
• Committed to delivering exceptional customer experiences and operational excellence.
   

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Role overview:

• As a Sales Administrator, you’ll ensure all customer purchases and orders are processed efficiently, accurately and professionally. This role places strong emphasis on administrative precision and payment handling, and you will play a key role in supporting our sales team.

Key Responsibilities:

• Process customers’ sales and orders accurately and timely. This includes generating invoices, taking delivery details and handling payments.
• Perform daily cash-up recons and ensure accurate balances.
• Ensure that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc.)
• Answer telephone calls professionally and manage queries efficiently.
• Adhere to company policies and procedures.
• Generate reports as required (on Excel) and carry out all related administration, including filing.
• Assist customers with Homeware product sales.
• Support sales team and visual merchandisers with housekeeping duties and showroom assistance when needed.
• Participate in daily/weekly stock takes as scheduled by the Retail Manager.
• As the first point of contact with customers, provide friendly, informed assistance to enhance the client experience.
• Address customer complaints promptly and escalate when necessary.
• Be willing to take on further responsibilities, if necessary, as directed by the Retail Manager.

What you bring:

• Grade 12/Matric
• Minimum of 3 years’ relevant experience.
• Strong administration skills.
• Proficient in Microsoft Office, especially Excel.
• Prior experience in customer-facing administrative role is essential.
• Available to work retail hours, including weekends and public holidays
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology, including POS and inventory management systems.

Competencies and behaviours for success:

• Strong attention to detail and accuracy
• Proactive and solutions mindset
• Effective problem solving and decision-making abilities
• Team player, with a positive attitude
• Excellent communication and organizational skills
• Commitment to delivering excellent customer service