Sales Administrator at Weylandts

Role overview:

• As a Sales Administrator, you’ll ensure all customer purchases and orders are processed efficiently, accurately and professionally. This role places strong emphasis on administrative precision and payment handling, and you will play a key role in supporting our sales team.

Key Responsibilities:

• Process customers’ sales and orders accurately and timely. This includes generating invoices, taking delivery details and handling payments.
• Perform daily cash-up recons and ensure accurate balances.
• Ensure that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc.)
• Answer telephone calls professionally and manage queries efficiently.
• Adhere to company policies and procedures.
• Generate reports as required (on Excel) and carry out all related administration, including filing.
• Assist customers with Homeware product sales.
• Support sales team and visual merchandisers with housekeeping duties and showroom assistance when needed.
• Participate in daily/weekly stock takes as scheduled by the Retail Manager.
• As the first point of contact with customers, provide friendly, informed assistance to enhance the client experience.
• Address customer complaints promptly and escalate when necessary.
• Be willing to take on further responsibilities, if necessary, as directed by the Retail Manager.

What you bring:

• Grade 12/Matric
• Minimum of 3 years’ relevant experience.
• Strong administration skills.
• Proficient in Microsoft Office, especially Excel.
• Prior experience in customer-facing administrative role is essential.
• Available to work retail hours, including weekends and public holidays
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology, including POS and inventory management systems.

Competencies and behaviours for success:

• Strong attention to detail and accuracy
• Proactive and solutions mindset
• Effective problem solving and decision-making abilities
• Team player, with a positive attitude
• Excellent communication and organizational skills
• Commitment to delivering excellent customer service