Jobs Available at Al Baraka Bank South Africa

MAIN FUNCTIONS OF THE JOB

• Achieve targeted sales and underwriting profit.
• Drive growth and retention of business through strong partnerships.
• Ensure high-quality client service and effective underwriting processes.
• Implement and oversee service levels for internal and external stakeholders.
• Adhere to governance frameworks and best practices.
• Foster teamwork and professional collaboration.

Requirements

QUALIFICATIONS

• BCom degree or equivalent qualification
• AIISA or FIISA
• FAIS compliant.
• Valid Code 08 Driver’s License.

PREFERRED EXPERIENCE

• Minimum of 5 years of experience, with at least 3 years in a technical/operational role.
• Experience in the South African insurance/re-insurance market.
• Experience with distribution channels and broker development.
• Proven experience in leading and managing teams.
• Senior management experience is a distinct advantage

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MAIN FUNCTIONS OF THE JOB

Policy Administration     

• Captures the Takaful policy applications, renewals, and amendments accurately and efficiently to ensure service level agreements (SLAs) are met.
• Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
• Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
• Ensures that clients are onboarded on the iMAL system.
• Follows up on FICA requirements if applicable.
• Follows up with the client on outstanding information and pending quotations.

Broker Support

• Assists Regional Brokers with queries related to policy applications, documentation requirements, and Takaful product details, ensuring prompt and effective responses.
• Coordinates with Regional brokers to collect and verify client information, ensuring all required documentation is complete and compliant.
• Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
• Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.

Claims Processing and Resolution

• Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
• Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.

Compliance and Reporting

• Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal policies.
• Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
• Identifies areas for process improvement to enhance efficiency and compliance.

Requirements

Qualifications:

• A diploma or bachelor’s degree in Business Administration, Insurance, or a related field.
• Certification in Islamic finance or Takaful will be an added advantage.

Experience:

• Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
• Experience in a customer-facing or broker support capacity is preferred.

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MAIN FUNCTIONS OF THE JOB

Office Administration

• Responds to emails internally to respective departments as well as external mail to clients timeously.
• Requests from the finance department settlement figures as per client request and logs accordingly once settled.
• Extracts statements as per client requests and liaise with clients regarding any settlement queries.
• Liaises with Conveyancing department in respect of bond cancellations, release of the title deed as well as requests release of original logbooks as each deal is settled or requested by client.
• Requests and follows up on audit certificates and bank confirmations as and when required and ensures fees are received for same.

Sales Administration

• Requests and collates FICA information from clients and submits same to the technical support team timeously – assist with UBO calculation and organograms.
• Attends to any debit order queries received and logs any changes/suspensions with the Advances Technical Support team timeously.
• Assists clients with any deal related queries.
• Logs and attends to any reimbursements and/or reconciliation requests with the Central Ops Debtors team when required.
• Ensures all fees/deposits/settlements are allocated to the correct account by submitting same to BSA Allocations team.
• Any allocation queries received from BSA – Central Operations to be attended to.
• Prints all legal agreements and relevant documents pertaining to deals for the respective managers (if required).
• Uploads to Advances Technical Support log timeously for all revolving asset facilities and once-off motor vehicle and equipment facilities.
• Ensure all conditions, fees and payments are logged onto the Advances Technical Support.
• Ensure all legal agreements and documents pertaining to deals are signed correctly and dispatched timeously.
• Upload of Musharaka Sale of Units document onto Credit Work Log.
• Attends to valuation quotes and instructions, ensuring all requests are followed up.
• Reconciles Valuators Statements on a monthly basis and facilitates payments monthly
• Transactional Banking – Pre Dormancy and Dormancy accounts list to contact clients.

General

• Create / Assist STC packs and upload to TASL.
• Create / Assist payment packs and submit payments for vehicle and equipment deals.
• Provide Motor Vehicle Proxy packs.
• Manual fee invoices/journals drafted, where applicable.

Back Office Support

• Assists the Consultants in general administration tasks daily
• Attends to adhoc tasks allocated by Managers

Requirements

• Matric
• Relevant Diploma or Degree would be advantageous  

EXPERIENCE

• Minimum 1 years’ experience within a financial services institution
• General banking experience would be an advantage
• Computer skills experience