Jobs Available at Ellahi Consulting

Minimum requirements: 

• Completed Matric 
• Related Tertiary qualifications (Advantageous) 
• 2+ Years working experience in a similar role 
• Motor retail/ automotive industry experience 

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Academic Qualifications

• Completed Matric 
• Code 08 unendorsed driver’s license
• Sales courses/certificates will be advantageous
• Tertiary Qualification in Management/Sales & Marketing/Commerce

Work Experience

• Minimum 2 years’ management experience
• Experience in similar job role 

Knowledge

• Good knowledge of the car sales market
• Knowledge of managing teams and driving sales target

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Education requirements: 

• NSC matric certificate (Completed) 
• N4 Mechanical engineering or equivalent and above.
• Certified QC training (Advantage) 

Experience:

• 5+ years of manufacturing experience.
• 1+ year of Quality control experience.
• Use of measuring equipment (micrometer, vernier, shadowgraphs, etc.)
• Use of CMM and smart scope camera systems (Advantage)

MAIN DUTIES & RESPONSIBILITIES:

• Carrying out first off/ intermediate inspection checks on submitted work.
• Carrying out material clearance prior to issue to the shop floor.
• Ensuring that final inspection is carried out in accordance with relevant work instructions.
• Raising internal reject notes when non-conforming products is identified.
• Require working in other areas of scope of work as stipulated by the team leader from time to time.
• Authority to reject non-conforming items awaiting management decision on rework/scrap.

KEY PERFORMANCE AREAS:

• Proactively reduce non-quality by monitoring products within the inspection criteria with quick feedback.
• Timeously feedback to production on quality problems per component.
• Ensuring proper dimensional reports are maintained.

INTERPERSONAL SKILLS/VALUES:

• Good communications skills (verbal/non-verbal).
• Effective decision maker and results oriented.
• Critical Thinking and Problem-solving ability.
• Conflict handling and resolution skills.
• Ability to work in a high-pressure environment.

COMPETENCIES, KNOWLEDGE, AND SKILLS:

• Ability to read and understand Mechanical drawings, Specifications. 
• Must be familiar with and able to use measuring Instruments such as: Micrometers, Vernier Gauges, Go-No-Go gauges, Dial indicators, electronic measuring equipment.
• Excellent attention to detail. 

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Minimum requirements:

• Completed Matric or equivalent
• Tertiary qualification in sales / marketing would be beneficial
• 2+ years’ proven sales experience
• Proven new business acquisition track record
• Work experience in selling a service (advantage)

Desired Experience & Qualification:

• Customer orientated thinking and behaviour
• Maintaining professional image of the company and self
• Strong administrations skills – speed and accuracy
• Excellent verbal and written communication skills – exceptional grammar and business writing skills
• Ability to think on your feet and use initiative – thrive under pressure
• Ability to work on your own or as part of a team
• Have a positive outlook to all situations
• Computer literate
• Problem solver
• Creative thinker with a positive attitude
• Valid driver’s license
• A hunter-attitude, go-getter and self-motivated
• Strong negotiation skills to levels of management
• Effective team player
• Ability to sell in different market segments

Duties & Responsibilities

• Build and maintain strong working relationships with both external and internal customers.
• Identify new business and generate sales opportunities in order to achieve predetermined sales targets
• Organize and present sales proposals to new and existing clients in order to negotiate and close contracts 
• Building strong relationships with existing customer base
• Negotiating of positive rate increases year on year as per company targets
• Report on sales achievements and opportunities
• Achieving optimal sales profitability
• Researching sources for developing prospective clients
• Developing effective quotations and proposals for existing and prospective clients
• Keeping abreast with products, market trends and competitive activities
• Planning and organizing personal sales strategies
• Assisting and guiding clients in selecting the suitable products that best meets their business requirements

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Essential requirements – PLEASE DO NOT PURSUE YOUR APPLICATION IF YOU DO NOT MEET THE CRITERIA BELOW

• Matric (matric certificate to be produced)
• Non expired Code 8 driver’s license (must be able to produce a copy)
• SA ID (must be able to produce a copy)
• 2 years working experience in a customer facing role
• Must be sales / target driven
• Computer literacy
• Able to get to work with your own transport or reliable transport in order to be punctual with your shifts
• Able to work shifts, weekends and public holidays (rotational shifts)
• Must wear the uniforms provided  (the company pays 50% and 50% to be paid by the employee over three months

 Key Responsibilities:

• Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process.
• Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.
• Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.
• Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information.
• Problem Resolution:Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.
• Qualifications: Customer Service Skills: Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively.
• Experienced in the industry: A good understanding of rental procedures, vehicle types, and reservation systems.
• Attention to Detail: Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping.
• Computer Proficiency: Familiarity with computer systems, process payments, and generate reports.
• Brand Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills, a highly professional demeanor
• Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.
• Valid Driver's License: A valid driver's license is required for this position.

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Minimum requirements:

• Completed Matric or equivalent
• Tertiary qualification in sales / marketing would be beneficial
• 2+ years’ proven sales experience
• Proven new business acquisition track record
• Work experience in selling a service (advantage)

Desired Experience & Qualification:

• Customer orientated thinking and behaviour
• Maintaining professional image of the company and self
• Strong administrations skills – speed and accuracy
• Excellent verbal and written communication skills – exceptional grammar and business writing skills
• Ability to think on your feet and use initiative – thrive under pressure
• Ability to work on your own or as part of a team
• Have a positive outlook to all situations
• Computer literate
• Problem solver
• Creative thinker with a positive attitude
• Valid driver’s license
• A hunter-attitude, go-getter and self-motivated
• Strong negotiation skills to levels of management
• Effective team player
• Ability to sell in different market segments

Duties & Responsibilities

• Build and maintain strong working relationships with both external and internal customers.
• Identify new business and generate sales opportunities in order to achieve predetermined sales targets
• Organize and present sales proposals to new and existing clients in order to negotiate and close contracts 
• Building strong relationships with existing customer base
• Negotiating of positive rate increases year on year as per company targets
• Report on sales achievements and opportunities
• Achieving optimal sales profitability
• Researching sources for developing prospective clients
• Developing effective quotations and proposals for existing and prospective clients
• Keeping abreast with products, market trends and competitive activities
• Planning and organizing personal sales strategies
• Assisting and guiding clients in selecting the suitable products that best meets their business requirements

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QUALIFICATIONS REQUIRED

• Relevant completed Degree 
• Previous experience in a customer service related position or internship is preferred
• Proven experience performing database or academic research
• Experience handling multiple projects at once while adhering to deadlines

REQUIRED SKILLS:

• Proven ability to maintain the utmost confidentiality in highly sensitive matters
• Must possess strong analytical skills and know when to dive deep
• Naturally curious with a desire to understand the “why”
• Excellent written and verbal communication skills
• Strict attention to detail
• Have a highly self-driven sense of motivation
• Ability and willingness to work in a fast-paced challenging environment.
• Must have data entry skills and strong knowledge of Microsoft Office suite.

 ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist in the identification of potential conflicts of interest through corporate and conflicts database research of client and matter information provided by our firm partners as well as incoming candidates; minimal conflicts analysis for low risk clearance review;
• Become proficient in understanding and utilization of conflicts of interest database, including the maintenance and update of the conflicts database;
• Research corporate history of clients and parties related to the former and new client work;
• Respond to lawyers’ and business services employees’ requests and perform conflicts of interest searches;
• Assist the Conflicts Manager, Supervisor, and Analysts in the resolution and clearance of complex conflict of interest issues;
• Assist the Head of Compliance and Conflicts, Director of Conflicts, Head of CDD Compliance,
• Conflicts Managers, Supervisors and Analysts with a wide range of research requests and other projects;
• Become a key contributor to ongoing process improvement; Sanctions inquiries; analyzing sanctions hits on potential clients and related parties and outlining critical issues for Conflicts Analyst review;
• Conflicts Database integrity;
• Extremely accurate corporate research;
• Contribute suggestions for Research procedures;
• Assist with other duties related to the resolving and clearing conflicts of interest issues as assigned

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Requirements

• Completed Matric or equivalent
• NQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/Logistics
• NQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)
• Legal requirements: Six Sigma (Black Belt) – (Advantage)
• 8-10 years’ Experience in Fleet Management or Financial Services
• 5+ years’ Experience in a Senior Management Position
• 5+ Years Experience in an Executive Position in a similar organization (Advantage)

Key Performance Area / Main Output

Detailed Description / Inputs

Develop and Implement Leasing Operation Strategy

• Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations
• Develop the Leasing Operations strategy from the company’s strategy with an emphasis on:
• Global leasing trends
• Fleet management
• Telematics and Driver Management
• Optimisation of profit margins
• Types of vehicles
• Releases of vehicles into the market
• Pricing
• Target Market
• Financing
• Customer Solutions
• VAPS
• Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy
• Identify and secure the appropriate resources for the management of Leasing Operations:
• Human resources
• Physical resources
• Financial resources
• Suppliers
• Business partners
• Strategic stakeholders
• Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
• Create and maintain a climate conducive to performance to ensure that the company delivers against objectives
• Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy
• Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.
• Initiate pro-active and corrective actions as required within the allocated time frames
• Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators
• Provide feedback to the relevant role players as and when necessary
• Manage Leasing Operations
• Define the objectives for Leasing Operations in accordance with the divisional strategy
• Determine the deliverables of Leasing Operations from the objectives
• Identify and secure the appropriate resources for the management of Leasing Operations
• Human resources
• Physical resources
• Financial resources
• Suppliers
• Business partners
• Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
• Create and maintain a climate conducive to performance to ensure that the division delivers against objectives
• Develop and implement performance indicators for each department in the Leasing Operations
• Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations

Manage Human Resources

• Analyse the business plan to determine the applicable deliverables and targets
• Determine the human resource requirements, permanent and contractors, according to the expected deliverables
• Secure the human resource requirements to ensure that deliverables will be met according to the expected targets
• Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance
• Track and monitor performance according to policies and procedures and performance planning documentation
• Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level
• Conduct performance reviews according to policies and procedures and take corrective actions where necessary
• Appraise performance at the end of the performance period according to policies and procedures
• Provide feedback to the relevant role players
• Develop Business
• Analyse the global market to determine trends, products and services provided by leasing operations
• Conduct surveys to determine the needs and requirements of customers
• Identify possible gaps in the current product and service portfolio
• Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services
• Ensure the viability of new products/services through financial and business modelling
• Manage the marketing of the new products/services to ensure market awareness
• Integrate the new product/services into the Leasing Operations portfolio
• Monitor the usage and viability of the new product/services
• Represent AVIS
• Receive a request for representation and analyse to determine the nature of the representation:
• Negotiating agreements
• Providing Information
• Communicating Organisation Position
• Releases

Industry body interventions

• Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally
• Represent the organisation at the appropriate Fora and execute the appropriate actions:
• SAVRALA
• Position negotiation
• Ensuring that Organisation is not disadvantaged in any way
• Compile a report reflecting the outcomes of the representation
• Set up a meeting with all relevant role players to discuss the outcomes and action required outputs
• Compile action plans to ensure that compliance or objectives are met
• Monitor the execution of appropriate actions according to the agreed-upon action plan
• Compile an implementation report and distribute it to the relevant role players
• Provide High Level Support/Advice
• Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or
• The need for provision of support/advice is identified during the execution of outputs
• Diagnose the problem to determine the appropriate action:
• Provide information
• Provide possible solutions
• Conduct research to develop a solution
• Escalate the problem to the best possible person for resolution
• Provide/develop a solution; or
• Escalate the problem to the relevant role players for a solution
• Ensure that escalated problems are resolved within the allocated time frame
• Ensure that the diagnosed problem is resolved
• Monitor the implemented solution for a period in accordance with the impact on the system
• Document the solution in accordance with policies and procedures in the standardised format where necessary
• Submit the resolution document to the document management system for future reference purposes
• Provide feedback to the relevant role players

Manage Risk

• Identify possible risks during execution of outputs; or
• Identify possible risks as a result of research conducted; or
• A possible risk is indicated by Internal Audit as a result of auditing

Conduct investigations to determine:

• The nature of the risk
• The extent of the risk
• The possible impact of the risk on the company
• Consult the relevant role players with reference to the identified risk
• Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk
• Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks
• Develop a new procedure in accordance with actions taken or amend current procedures
• Conduct workshops/meeting with the relevant role players to ensure awareness and to minimise risk
• Compile information packs on the risk minimising and distribute to the relevant role players
• Monitor operations to ensure that the actions minimised/eradicated risks
• Submit all documentation-to-documentation management for archiving

Manage Customer Service

• Identify the elements of customer behaviour in terms of trends, needs and requirements
• Set the appropriate standards and service levels
• Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided

Analyse the customer information in terms of:

• Current behaviour
• Historic behaviour
• Trends, New and Historic
• Customer Satisfaction

Usage or Non-Usage

• Manage the development of models utilising the analysed information where necessary
• Compile the necessary reports and distribute to the relevant role players for future reference purposes
• Recommend rectification/improvement actions in accordance with the analysed information
• Adjust/develop new products and services to satisfy customer needs
• Provide feedback to the relevant role players

Manage Budget

• Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure
• Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines
• Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions
• Ensure that only authorised overspending is approved according to procedures
• Receive the monthly revenue and expenditure statements from Finance and analyse to enable reporting

Review the monthly financial report indicating:

• Revenue generated
• Monthly expenditure
• Variance in terms of budgeted and actual figures
• Savings achieved or budget overspent
• Year-to-date figures
• Communicate the report with the relevant role players
• Consult the relevant role players where overspending took place and take corrective actions to rectify the overspending
• Monitor the budget to ensure that figures balance in terms of budgeted and actual figures
• Conduct the budget reviews as prescribed by Finance and adjust the budget where necessary
• Close the budget at the end of the financial year