Jobs Available at FAIS Ombud SA

Requirements

• Matric certificate or equivalent
• National Diploma in Business Administration or related fields. (A legal qualification will be an added advantage)
• Minimum of 1 - 3 years’ experience in a regulatory or compliance-driven environment in the financial services sector.
• Minimum 1 - 3 years’ experience in customer service.
• Experience using customer relationship management (CRM) software.
• An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation.
• A thorough understanding of the FAIS Ombud’s jurisdiction and the jurisdiction of other Ombuds Schemes. Knowledge of the financial planning environment.

Key Performance Areas:

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
• Assist and guide complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act.
• Extract the essence of the complaint from available information provided and request additional information where required
• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
• Liaise with complainants and financial service providers

go to method of application »

Key Performance Areas

• Administrative and Document Management: Provide comprehensive administrative support to the GRC department, including document management, maintaining the electronic filing system,  responding to enquiries, coordinating financial claims and stationery needs, supporting departmental projects, and ensuring adherence to deadlines and efficient execution of ad-hoc tasks.
• Risk Management Support: Organise annual operational workshops, strategic risk and fraud assessments, and control reviews, including timely invitations, meeting room bookings, and preparation and distribution of workshop materials. Assist in tracking and following up on the implementation of mitigation controls to ensure effective risk management across the organisation.
• Compliance Management Support: Provide ongoing support to compliance champions and users of the Compliance Software, including system administration, user management, training, and alignment with organisational structures; coordinate compliance reviews, follow up on corrective actions and supporting evidence, and maintain accurate compliance records and registers.
• Business Continuity Management Support: Coordinate annual Business Continuity Management (BCM) reviews and Business Impact Analysis (BIA) workshops, including logistical arrangements and timely communication, and support the Risk Officer and BCM Coordinator in organising Disaster Recovery and BCM test activities.
• Performance Reporting Support: Coordinate annual departmental business plan reviews, including logistical arrangements and preparation of workshop materials, and assist in tracking and maintaining the portfolio of evidence for quarterly performance reporting.
• Insurance Administration: Administer and support the processing of insurance claims, including assisting employees with claim submissions, liaising with the insurance provider, maintaining the Loss Events register, tracking claim progress, and ensuring proper record-keeping of all related documentation.
• Policy Management Support: Maintain and monitor the organisational policy register, track policy development and review processes for compliance with the policy framework, ensure timely updates, and manage communication and record-keeping of updated policies.
• Secretariat Support: Execute secretariat duties for Committees, including scheduling meetings, preparing and distributing meeting packs, minute-taking, maintaining annual planners and Terms of Reference, managing member appointments and contracts, coordinating communication, and ensuring timely processing of invoices.

Requirements

• Matric certificate or equivalent. 
• A Certificate in Administration, Compliance, Risk,  or related fields. A National Diploma will be an added advantage.
• Minimum 2 – 3 years’ administrative experience in Governance, Risk, and Compliance. 
• A basic understanding of Strategic Planning, Performance Reporting, Monitoring & Evaluation, Enterprise Risk Management, Compliance Management, and Business Continuity.