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  • Posted: Jan 21, 2025
    Deadline: Not specified
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    HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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    Telemarketing Agent - Homechoice (Southern Suburbs (Cape))

    Description

    • Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. 
    • Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board!

    What you will love doing in this role

    • Meeting sales objectives and revenue targets.
    • Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
    • Meet operational and quality efficiencies.
    • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
    • Provide an exceptional customer experience.
    • Accurate capturing of customer information.
    • Present, promote, and sell products/services in accordance with agreed processes and procedures.
    • Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
    • Adaptable with the ability to respond positively to working within a pressurized environment.
    • Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
    • Present products to potential customers who meet qualifying criteria.

    Requirements
    What you'll need to do this role

    • Matric (Grade 12) – Must have
    • Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
    • Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
    • Clear criminal and ITC record – Must have
    • Excellent communication skills (verbal and written)
    • Excellent telephone etiquette
    • Sound understanding of a dialler system
    • Target-driven with the ability to sustain high-performance consistently
    • A clear understanding of a contact centre environment

    What we offer

    • Basic + uncapped commission & incentive drives
    • Creative agile work environment
    • Café and lounge area
    • Staff restaurant with a variety of healthy affordable meal options

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun

    go to method of application »

    Showroom Manager - Idutywa (Dutywa) (Eastern Cape)

    Description

    • Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
    • The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

    What you will love doing in this role

    • Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
    • Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
    • Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
    • Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
    • Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
    • Store Security: Safeguard store security and prioritize the well-being of staff.
    • Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
    • Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
    • Customer Experience: Deliver a consistently exceptional customer experience.
    • Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
    • Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
    • Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
    • People Management: Lead, motivate, and develop store staff to achieve business objectives.
    • Project Management: Manage and implement key projects to support business growth and operational improvements.

    Requirements
    What you’ll need to do this role

    • Relevant tertiary qualification (Sales & Marketing).
    • Minimum of 5 years’ working experience within retail industry.
    • Working in the homewares retail industry would be highly advantageous.
    • Minimum of 5 years’ experience in leading a team within a sales target driven environment.
    • Experience using MS Office packages.
    • Must be available to work shifts, weekends and public holidays.
    • Clear credit and criminal record.

    What we will love about you

    • We love your ethical approach, professionalism, and high-energy self-starter mindset.
    • We love your planning, organizational skills, and customer-first attitude.
    • We love your natural leadership, mentoring, and ability to inspire others.
    • We love your drive to meet deadlines and targets with attention to detail.
    • We love your communication, motivation, and ability to engage at all levels.
    • We love your calm under pressure and effective stress management.
    • We love your adaptability, flexibility, and proactive approach to driving results.

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun

    Method of Application

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