Jobs Available at Legal Aid South Africa

KEY OUTPUTS

• Responsible for the provision of application maintenance and support services to users of Legal Aid South Africa. The incumbent investigates problems with software applications, diagnoses root causes and works on fixing them.
• The position reports to the Business Application Software Manager and works closely with other IS Specialists.
• Receive and attend to logged incidents for support from business users, investigate problems and other requests for support and determine appropriate actions to take. Prioritise requests in accordance with agreed criteria.
• Provide correct responses to logged incidents by means of writing SQL Queries; making modifications to system parameters; developing work-around; track, recreate and route workflow tasks and processes; provide training to business users and escalation of incidents to 2nd and 3rd party service providers.
• Monitor progress of requests for support and ensure users and other interested parties are kept informed.
• Monitor application logs, messaging systems and application pools, services and report any anomalies to ensure system availability.
• Assist in testing newly developed applications, system enhancements and bugs.
• Perform daily systems monitoring and integrations checks.
• Monitor and resolve daily PPU payments errors.
• Collaborate with other technical personnel in performing root cause analysis.
• Proactively enable the 2nd line to resolve incidents without undue escalation.
• Participate in the daily agile scrum session towards ensuring high quality delivery.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• A recognised Grade 12 certificate plus a three (3) year Computer qualification obtained at a University/Technikon, or other acknowledged tertiary institution.
• Three (3) years of relevant work experience in an IS Department.
• A sophisticated collaborative style is advantageous.
• Experience with querying databases using SQL.
• Service excellence imperative.
• Multi-level and diverse stakeholders.
• Complexity in co-ordinating across organisational levels.
• Networking with relevant stakeholders.
• Integration across all business units.
• Effective working relationship with the IS team.
• Excellent analytical skills, business acumen and the ability to deal with ambiguity, meet demanding deadlines and manage projects.

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KEY OUTPUTS

• To ensure immediate response to client telephone call enquiries, complaints and/or concerns and provide advice, guidance and assistance on how to resolve the issue and/or assist clients to resolve their legal problem.
• Receive telephone calls for immediate response and record them on the logging system.
• Obtain adequate information from clients on support required from the Call Centre.
• Guide client/representative to gain insight into the problem and advise the client on alternative ways to deal with the problem in line with legal best practice and principles.
• Refer the client for appropriate legal assistance based on the information obtained during the interview (internally or externally) or proficiently act on behalf of the person to solve general non-litigation/advice matters such as dealing with delayed pension payouts, non-delivery of ID documents, et cetera.
• Maintain accurate notes on the outcome of matters at all times as per the stipulated Call Centre format.
• Ensure proper diarising of files and keep concise file notes for matters requiring follow-up and ensure timely follow-up of these matters.
• Call clients for feedback on the quality of legal services and advice provided by legal practitioners and Call Centre agents.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• National Senior/Matric certificate plus a Diploma in Paralegal and/or Legal Assistant one (1) year qualification.
• Computer literacy.
• Attention to detail.
• Ability to relate at all levels.
• Proficient verbal and written communication in Afrikaans.
• A valid unendorsed code 8 driver’s licence is an advantage.

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KEY OUTPUTS

• Provide legal representation to farm occupiers, labour tenants and restitution claimants at High Court level.
• Handling of complex land-related matters.
• Training and supervision of Candidate Attorneys.
• Perform office administration.
• Represent women, children and landless people in land-related matters.

COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED

• LLB degree.
• Admitted Attorney or Advocate (the latter must have completed pupillage successfully at any recognised institution).
• Legal representation at High Court level.
• Minimum of at least seven (7) years of post-qualification experience of which five (5) years must be post-admission experience.
• A minimum of four (4) years of High Court experience, or a minimum of six (6) years of Regional Court experience and experience in land matters.
• Proven track record in civil matters at High Court level.
• Valid driver’s licence.
• Excellent verbal and written communication.
• Analytical thinking.
• Team player.
• Self-development orientation.