Jobs Available at MRI Software

• MRI Software is looking for a Solution Analyst to join MRI’s Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments, client executives, and prospective new clients.  The ideal candidate will have excellent written and oral communication skills, is highly organized, proactive, is motivated by learning, and is comfortable with taking charge of initiatives and managing them to their completion. As part of our GPS Operations Management team, the Operations Analyst is a role that is crucial to the success of MRI’s GPS organization.

RESPONSIBILITIES: 

• Collaborate with the Sales Team to create Statement of Work & Fee Estimates for Professional Services projects in MS Excel and MS Word, ensuring all terms are clear, comprehensive, and compliant with company policies.
• Assisting with the planning and scheduling of resources for project work
• Prepare detailed progress and status reports for internal stakeholders and clients, using data from project management tools.
• Collaborate with consultants to ensure they have all necessary materials, information, and resources to deliver high-quality service.
• Create Professional Services contracts, Statement of Work and Pricing Proposals using MS Excel and MS Word.
• Ensure consultants and managers are in position to be successful
• Maintain OpenAir, SalesForce.com, and other MRI Global Professional Services systems, ensuring data accuracy and integrity.
• Utilize these systems to track project performance, forecast resource needs, and generate reports.
• Identify opportunities for improving internal processes and workflows to enhance service delivery and client satisfaction.
• Collaborate with cross-functional teams to implement best practices and streamline operations.

REQUIREMENTS: 

• Bachelor’s degree
• Extremely proficient with MS Office
• Experience in identifying and analyzing inefficiencies in processes and workflows; and implement improvements to enhance productivity and reduce costs.
• Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction.
• Strong communication skills, capable of effectively conveying information to clients, consultants, and internal stakeholders.
• Excellent organization, time management, and communication skills.
• Can work effectively in cross functional teams.
• Responsive to the needs of our customers.
• Self-motivated and energetic.
• Comfortable and capable multi-tasking.
• Interested in career advancement within the organization, demonstrating a willingness to take on additional responsibilities and leadership roles.

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• The Project Coordinator will be measured on delivery of on time, high quality solutions that meet documented business and technical objectives. Manage timely deliverables with strong communication, planning, and problem-solving skills.  Candidates must have a ‘can do’ attitude and be comfortable working in a fast-paced environment where a winning team will be both local and in remote locations. 

RESPONSIBILITIES :

• Assists in planning and ensuring that a project tracks to resources, schedule, and budget constraints.
• Tracks open issues and effectively negotiate to impact decisions and trade-offs and to guide issues within internal and external groups to resolution.  
• Holds team members accountable for their commitments, milestones, resources, and deliverables. 
• Anticipates, identifies, documents, and manages key project risks, proposing appropriate mitigation and contingency plans and communicates in a timely manner to stakeholders and senior management.    
• Identifies project or product dependencies and tracks and reports on their progress if required for project completion.  
• Proposes workable solutions to problems by analyzing business and technical trade-offs among alternatives and uses objective judgment and influence to formulate and drive consensus on recommendations. 
• Frames communication and discussions for the intended audience, with appropriate context and line of sight 
• Conducts and effectively facilitates communication with the project team to update status, and identify and resolve issues.   
• Achieves quality results through strong team interaction, effective cross-team collaboration and taking ownership of the success of the project.   

REQUIREMENTS :

• Personal and business skills  
• Communication strengths to anticipate needs and ensure teams have the information they need to be effective.
• Analytic & strategic thinking based on deriving insights from disparate pieces of information and translating those insights into action and mitigation plans.   
• Understanding of general business principles
• Microsoft Office, Excel, and PowerPoint experience required

EXPERIENCE:

• 1-3 years working knowledge of and experience with project coordination and management.
• Experience working with software implementation projects a plus 
• Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results
• Very strong communication skills