Jobs Available at O'Brien Recruitment

About the job
Customer Service Manager Opportunity! 

• Are you a forward-thinking, out-of-the-box problem solver with a passion for delivering exceptional customer experiences? A leading-edge international retail brand is looking for a Customer Service Manager to join their dynamic team!

Key Responsibilities:

• Oversee sales operations, including onboarding accounts, SAP management, and order book management.
• Create and manage procedures to optimize business processes and streamline operations with 3rd party service providers.
• Provide actionable reporting on OTIF, returns, top sellers, and more.
• Lead and develop a Customer Service team to ensure excellent performance and customer centricity.
• Collaborate with S&OP and cross-functional teams to align on budgets, stock, and marketing plans.

Requirements:

• Tertiary qualification or equivalent work experience (3-5 years in a similar role).
• Proficiency in SAP B1 & DTW operations and advanced Excel (Vlookups, Pivot Tables, etc.).
• Exceptional reporting and analysis skills with a knack for process automation.
• A strong communicator with high emotional intelligence and problem-solving abilities.
• Proven leadership skills to manage and develop a team.
• A positive, organized, and dependable individual who thrives in a fast-paced environment.

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• We are recruiting on behalf of our client, a fast-growing FinTech company, for a Senior Reporting Manager to join their dynamic team. Due to Employment Equity requirements, my client can only consider South African candidates from Designated Groups.
• This role is ideal for a finance professional with a strong technical background who thrives in a fast-paced, high-growth environment. As the Senior Reporting Manager, you'll lead group consolidations and reporting, ensure IFRS compliance across multiple regions, and play a key role in scaling finance processes for a cutting-edge FinTech company.

Key Responsibilities:

• Lead group consolidations and internal/external reporting (monthly, quarterly, annual)
• Manage group and local statutory audits, ensuring compliance with financial regulations
• Collaborate with internal teams to enhance reporting capabilities and controls
• Provide technical accounting expertise, ensuring ongoing IFRS compliance
• Work closely with FP&A and accounting teams to drive improvements
• Lead and mentor a high-performing finance team

What you need:

• CA(SA) or equivalent qualification with 3+ years post-qualification experience
• Expertise in IFRS and experience with multinational, multi-currency group structures
• Proven success managing audits and delivering high-quality financial reports
• Strong leadership skills with the ability to develop and mentor teams
• Prior experience in the FinTech or highly regulated sectors is a plus