Jobs Available at SafetySA

Responsibilities:

Audit Planning & Coordination

• Maintain and update the audit schedule and A.LIMS audit plan daily.
• Allocate auditors and schedule site visits efficiently.
• Monitor audit timelines and ensure all deadlines are met.
• Communicate with auditors to confirm audit dates and provide all necessary pre-audit information.

Administrative Management

• Maintain accurate and up-to-date tracking sheets for reporting purposes.
• Ensure all audit documentation is filed electronically in a structured and accessible manner.
• Implement and maintain an effective filing and document control system.
• Submit approved client quotes to the Finance department for invoicing.

Sample & Logistics Coordination

• Coordinate sample collection and delivery between clients, auditors, and laboratories
• Track laboratory results and ensure timely follow-up.
• Arrange courier services for sample shipments and document deliveries as required.

Reporting & Compliance

• Ensure audit reports are completed and delivered to clients within agreed timelines.
• Monitor and ensure adherence to internal process flows and quality standards.
• Track and meet all client-specific KPIs on a weekly and monthly basis.
• Maintain accurate records for management reporting and audit tracking.

Stakeholder Communication

• Act as a central point of contact for clients, auditors, and internal teams.
• Address queries promptly and professionally.
• Provide clear and timely updates on audit schedules, changes, and deliverables.

General Administration

• Support additional administrative duties as required.
• Assist in improving administrative processes and efficiencies within the audit function.
• Ensure accuracy, completeness, and high-quality outputs across all audit-related deliverables.
• Uphold company standards and contribute to continuous improvement initiatives.

Requirements

Requirements:

• Matric 12
• Relevant tertiary qualification in Biotechnology, Quality Management, Food Safety, or a related field.

Experience:

• Minimum of 1-2 years’ experience in administration and/or audit coordination
• Proven experience supporting audit processes or working in a compliance-driven environment
• Experience in planning and scheduling audits is advantageous

Skills:

• Strong organisational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines
• Excellent communication and interpersonal skills
• Problem-solving and proactive approach
• Ability to work independently and within a team

Knowledge:

• Microsoft Office Suite (Excel, Word, Outlook)
• Audit management systems (e.g., A.LIMS) – advantageous
• Understanding of QSR (Quick Service Restaurant) operations
• Knowledge of audit processes, compliance standards, and reporting requirements

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Responsibilities 

• Client Solutions & User Support
• Provide first-line support to clients using company systems, portals, and digital platforms.
• Resolve client queries, system-related issues, and service requests within agreed timelines.
• Collaborate with Account Managers and Operations teams to ensure seamless client service delivery.
• Escalate complex technical issues to relevant internal stakeholders where necessary.
• Monitor client feedback and identify opportunities to improve system functionality and user experience.
• Support the implementation of client service enhancement initiatives and digital transformation projects. 

Systems Administration & Data Management 

• Maintain and update client profiles, audit protocols, workflows, and site information within internal systems.
• Ensure data accuracy, consistency, and integrity across all business platforms.
• Configure, test, and deploy updates to client-facing portals and audit management systems.
• Manage system user access, permissions, and account maintenance in accordance with company procedures.
• Investigate and resolve system discrepancies, data anomalies, and process exceptions.
• Support data migration, system enhancements, and software implementation activities where required. 

Operational Coordination 

• Provide systems and administrative support to Food Safety Account Managers and operational teams.
• Assist with the coordination and tracking of operational activities and service delivery milestones.
• Generate reports, dashboards, and data insights to support decision-making and client service improvement.
• Monitor key performance indicators (KPIs) related to system usage, service delivery, and client satisfaction.
• Identify opportunities to streamline operational processes through technology and automation. 

Client Training & Change Management 

• Deliver onboarding and training to clients on system functionality and portal usage.
• Develop, maintain, and update user guides, training materials, and knowledge base content.
• Support user adoption and engagement initiatives for new systems and process changes.
• Conduct virtual demonstrations and system walkthroughs where required.
• Provide ongoing support to users to ensure effective utilization of available platforms and tools. 

Requirements

Qualifications:

• Diploma or Degree in: Software Development, Information Technology, Computer Science, Information Systems, Business Information Technology, Systems Development, Application Development Or a related technology qualification
• Certifications in CRM Systems, Business Analysis, System Administration, SQL or Microsoft Power Platform. 

Experience:

• Minimum 2-3 years' experience in a systems support, client solutions, software support, business systems, customer success, or technical coordination role.
• Experience working with web-based platforms, CRM systems, databases, enterprise applications, or client portals.
• Experience providing user support, troubleshooting, system administration, or software implementation assistance.
• Experience maintaining data quality and managing information within business systems.
• Exposure to SaaS platforms, application support, or technology-enabled service environments will be advantageous.
• Exposure to Agile, Scrum, or digital transformation environments.
• Experience in food safety, retail, compliance, inspection, or service-based industries would be beneficial but is not essential. 

Skills:

• Strong understanding of software applications, databases, and business systems.
• Experience working with CRM platforms and customer-facing technologies.
• Ability to troubleshoot applications, system, and user-related issues.
• Understanding data management, data validation, and data integrity principles.
• Proficiency in Microsoft Office 365, particularly Excel, PowerPoint, Teams, and SharePoint.
• Ability to analyse system data and generate meaningful reports.
• Experience with workflow automation tools and reporting platforms will be advantageous.
• Strong aptitude for learning new technologies and systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• High level of attention to detail and accuracy.
• Strong organisational and project coordination abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration and teamwork skills.
• Adaptability and willingness to embrace new technologies and processes. 

Knowledge:

• Understanding of software development lifecycle principles and technology-enabled business processes.
• Knowledge of client support methodologies and customer service best practices.
• Understanding of CRM systems, databases, client portals, and business applications.
• Knowledge of user acceptance testing (UAT), system administration, and change management principles.
• Familiarity with reporting tools and business process improvement methodologies.
• Understanding of information security and data privacy best practices. 

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Responsibilities:

Conduct Food Safety inspections

• Conduct regular on-site inspections of various food establishments, including restaurants, food processing facilities, retail stores, and other food-related premises.
• Evaluate food handling, preparation, storage, and sanitation practices to ensure compliance with legal and client specific requirements.

Audit Compliance

• Verify that food establishments adhere to established food safety and hygiene guidelines, HACCP (Hazard Analysis Critical Control Point) principles, and industry standards.
• Review documentation and records related to food safety, such as temperature logs, cleaning schedules, employee training records, and pest control reports.
• Working to procedures the auditor will be required to undertake detailed evaluations of food premises, procedures, and practices against pre-determined standards.
• Conform to client-specific behaviour requirements during audits/visits.
• Confirm close-out of disputes where applicable.
• Fill in the Client Confirmation Slip and NC reports on every audit.

Reporting and Documentation

• Using objective evidence gained through the evaluations, the auditor will be required to prepare detailed reports in an accurate and concise manner to formulate findings. In addition, the auditor will be required to report findings verbally to clients.
• Prepare detailed reports based on inspections and audits, outlining findings, non-compliances, and recommended corrective actions.
• Maintain accurate and up-to-date records of all inspections and follow-up actions.
• Comply with the required turn-around time as per client standard.

Training and Education

• Conduct training sessions and workshops for food establishment staff on food safety best practices, proper hygiene procedures, and regulatory compliance.
• Provide guidance and support to food businesses to help them improve their food safety and hygiene practices.

Communication and Collaboration

• Communicate inspection results and recommendations to relevant client representatives, management teams, and stakeholders.
• Collaborate with other food safety professionals to exchange information and stay updated on industry trends and best practices.

Stay informed about Regulations

• Keep abreast of the latest developments in food safety regulations and industry standards.
• Continuously update knowledge and skills to maintain expertise in the field.

Requirements

Qualification:

• National diploma or degree in environmental health, food safety, food technology, microbiology or biotechnology.

Experience:

• Minimum 1–3 years' experience conducting Food safety or hygiene audits
• Experience interacting with clients at operational and management level.
• Experience completing audit documentation, reports and evidence logs.

Skills:

• Strong auditing and evaluation skills using objective evidence.
• Ability to interpret, apply and assess compliance against pre‑determined food safety standards.
• Competence in risk assessment and hazard identification.
• High level of accuracy in completing reports and documentation.
• Excellent verbal communication for opening/closing meetings and client discussions.
• Strong professional writing skills for clear, concise audit reports.
• Ability to manage disputes and confirm close‑outs professionally.
• Ability to uphold integrity, ethics, confidentiality and client behaviour requirements.
• Strong customer relationship management skills.
• Ability to adapt to different client environments and expectations.
• Strong time management and ability to meet strict deadlines and KPIs.
• Ability to manage daily and monthly schedules proactively.
• Attention to detail in admin, equipment handling and report quality checks.