We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited. We use the latest technology to count and ...
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Description
Safeguarding and transportation of company assets
- Safeguard company assets according to SBV policies and procedures
- Collect and delivering customer consignments as per SPO
- Apply observation skills and deploy tactically from the vehicle according to company procedures
- Adhere to legislation and Company guidelines at all times
- Take responsibility for the equipment used ensuring all procedures and safety standards are complied with
- Undergo continuous training on new tactics
Proper utilisation of equipment / Items issued
- Inspect all equipment allocated, to ensure they are in good working order and availability
- Escalate defective equipment immediately to the team leader on the vehicle
- Take proper care and safeguard equipment – neatness, correct usage and safekeeping
- Proper utilisation of equipment provided including personal protective equipment such as bullet proof jackets
- Adhere to company policies and procedures
Effective Teamwork
- Demonstrate respect and support for team members at all times
- Work closely with one another, cover and protect each other in the course of all duties
- Support the team leader in adhering to the standard operating procedures, informing them of any deviations from the procedures
Customer Service
- Provide a high level of customer service to internal and external customers
- Develop working relationships with various bank personnel, as well as vendors while demonstrating a strong work ethic and high integrity
- Display professional behaviour and appearance (Neatness of uniforms, clean shaven, wearing of bullet proofs)
Record keeping and administration
- Maintain records as per company procedure
- React within the correct security measures in threatening circumstances
- Initiate the information-gathering process as quickly and thoroughly as is feasible
- Contact the applicable SBV representative (e.g. Fleet Controller, CPO or Manager), traffic department and police immediately as per company policy and procedure
- Maintain Logistics Re-loaded schedules
- Monitor and maintain radio communication with SBV Control Room on a regular basis as per company policy and procedure
- Record keeping of all papers and ensuring that all documentation conforms to the highest standards and signed by clients at all time
- Maintain, update and complete all necessary documentation in terms of Company procedures
- Adhere to standard Company Policy and procedures, standard operating procedures, relating to drivers such as but not limited to the following:
- CIT PRO -019 – Tactical Deployment procedures
- CIT POL -006 – Fleet Fuel Card policy
- CIT POL – 002 –Motor Vehicle Safety policy
- CIT POL – 003 – Dress Code policy
- CIT PRO-021 – PUDU Activation procedure
- CIT PRO -029 – Pre & Post Trip Inspection procedure
- CIT PRO -061 – Retail Drop vault procedure
- CIT PRO -030- Crew Interlock procedure
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
- Grade 12
- Successful completion of CITPO training
- PSIRA Grade C
- Firearm Competency (Handgun & Rifle)
- Valid driver’s licence Code 10 with PDP
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Description
Manage day to day Logistics Operations
- Schedule and provide support and guidance during daily run planning sessions with the relevant parties.
- Coordinate and authorize the rescheduling of runs.
- Coordinate with the Fleet Controllers to repair and replace all operational equipment.
- Monitor operational execution status and implement contingency plans when required in your designated area.
- Provide input and support to the Project team with all new Logistics related projects as and when required to do so.
- Collaborate with the Regional Route Planner to initiate corrective measures for non-adherence to route compliance.
- Oversee and ensure that all Team Controller: Logistics deliver and achieve SLA requirements, supervise and conduct regular meetings with the Team Controller: Logistics
- Oversee the creation and rotation plans for spot checks and oversee that the implementation occurs to mitigate losses.
- Monitor and evaluate operations in line with business rules, resource planning & allocation to route plans for daily operations.
- Verify route execution data against Logistics national benchmarks to determine and improve performance and create efficiencies.
Firearms, Asset and Infrastructure Management
- Responsible for asset and infrastructure management in accordance with agreed policies and procedures.
- Monitor that Firearms and Asset Control Officers are adhering to SBV compliance monthly, through the validation of certificates.
- Provide authorization of Firearms Vault access.
- Monitor, oversee and conduct weekly spot checks of registers, permits and paperwork.
- Drive adherence to firearm related SOPs and legislation.
- Engage in one-on-one sessions with Firearms and Asset Control Officers monthly to complete self-assessments relating to the control of the Gun vault.
- Provide approval for all new equipment that needs to be ordered and submit to procurement for ordering.
Develop, Enhance and Maintain Customer Relationships
- Verify that the Logistics structure within the centre is resourced correctly to deliver on customer requirements.
- Maintain internal and external relationships.
- Deal all complex customer queries ensuring resolution within agreed upon turnaround times, providing reports to internal stakeholders like Customer, Management, etc.
- Coordinate the resolution of customer queries with the Client Liaison Department.
- Facilitate client feedback sessions to employees.
- Monitor customer relationship and operational on-boarding of new services at centres.
Oversee the implementation and maintenance of an optimised vehicle scheduling and dispatch system to meet client and market requirements.
Risk Management
- Demonstrate operational compliance in line with legislation, Risk and Audit.
- Coordinate risk assessments for SBV service points when required.
- Initiate and coordinate SBV Risk Business Continuity plans when required per incident type.
- Conduct audits and weekly spot checks to ensure operational to SOP. Verify that the centre adheres to standard operating procedures and escalate non-compliance as per DoA.
- Coordinate all intelligence received for escalation to the risk department.
- Apply for operational dispensation with the Risk department when requested by the Team Controller: Logistics.
- Initiate “High Alert” status in relation to SBV Resources with Risk Management Centre.
- Provide input and support where necessary, to the Logistics Controller with regards to obtaining and utilising security and environmental information to minimise risk Draft, implement and maintain ATM contingency plans for the Centre in conjunction with Logistics/Centre Manager and Regional Device Specialist to cover all eventualities in respect of risk and resources.
- Communicate and enforce all Logistics internal procedures to staff in writing and obtain acknowledgement of receipt that the procedures and policies have been read and understood.
Deliver on recommendations in terms of mitigating the risk factors identified.
- Oversee and monitor compliance to minimum security standard requirements for the ATM and its environment.
- Investigate and report all losses, potential losses and differences to the relevant stakeholders and include this information on the relevant systems.
- Report and provide support into the investigation process in collaboration with the Risk team.
- Oversee that the correct process in terms of orders and deposits for reconciliation and risk mitigation is adhered to.
- Provide Assistance with the Finance and Budget Controls
- Compile and provide daily, weekly and monthly/ad-hoc operational reporting within one’s area.
- Allocate overtime to the correct cost centre on the time and attendance system.
- Responsible for the adherence to budgets directly under his/her control.
- Oversee and validate the integrity of captured data resulting in timeous and accurate billing to customers.
- Provides input/information related to Logistics expenditure to the Logistics/Centre Manager.
- Compile and implement recommendations and plans for centre initiatives with a focus on profit generation.
Reporting & Administration
- Consolidate and submit weekly/monthly MIS reports.
- Confirm Run Schedules obtained from Team Controller: Logistics
- Collect and report on daily service failure and incidents reports.
- Oversee the administration systems within the centre and record information relating to Logistics.
- Supervise the effective set up of a filing system for the storage of Logistics administration is aligned with company policy.
People Management
- Provide leadership to employees within SBV.
- Creates a conducive environment which translates into productivity and high morale within SBV.\Inspire one’s team to deliver on key performance areas.
Drive the employee value proposition of SBV.
- Adhere to legislative requirements and SBV policies and procedures.
- Provide assistance to guide the focus on talent to instil value creation for high value contributors.
- Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business and new initiatives with the relevant documentation /approvals;
- Assists with the Talent Management Process within one’s centre/s.
- Assists with the performance management process of employees.
- Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
- Responsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy.
- Draft and execute training plans in conjunction with the Training Academy
- Drive leave management in alignment with SBV Policy:
- Manage, monitor and report absenteeism daily and report on monthly trends.
- Verify and approve all leave on the ESS system within policy timelines.
- Manage leave planning and leave discussion via the applicable system.
- Drive the daily management of the Time and Attendance system specifically in terms of:
- Verifying the Scheduling of employees on a rotational basis.
- Approving of the overtime of the teams allocated.
- Verifying and approving of pay codes and acting allowances on the system.
Drive the organisation culture within one’s centre
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement.
- Implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
- Aid Transformation and BBB-EE initiatives to confirm sustainable alignment to the company scorecard.
Provide leadership to employees within the organisation, creating a winning culture and high morale, lead as an Ambassador and Executor of Change
- Act as a change management architect in periods of change to maintain continuity to operations.
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s centre/s.
Requirements
Minimum Requirements: Education
- Grade 12 or equivalent
- Diploma or formal qualification in Supply Chain/ Logistics / Risk/ Financial Management will be advantageous
Special Training or Requirements
- PSIRA Grade A
- Firearm Competency (FCA60 of 2000)
- Ms Word, Excel and Outlook – Intermediate
- Valid code 08 driver’s licence with PDP
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Description
Responsible for coordinating route plans and allocating resources
- Obtain and coordinate route plans with the Regional Route Planner daily.
- Confirm that the sufficient number of staff are allocated to specific routes and assign daily route plans to pre-planned operations
- Perform final check relating to run routes in accordance with SOPs/GIs before any departure and escalate any discrepancies to the HOD: Logistics.
- Submit daily Logistics resource plans to the HOD according to designated timelines and obtain approval.
- Schedule the employees on applicable system ensuring optimisation of resources and rotation of resources.
- Communicate the resource schedule with relevant stakeholders daily and update the system within the agreed upon timeframes
- Manage required Logistics equipment and systems for effective operational output.
Maintain SLA and Service Delivery
- Oversee that all service points allocated have achieved SLA requirements in terms of service delivery.
- Arrange and conduct regular meetings with Logistics employees.
- Confirm that all ATM machines are balanced as per the SLA.
- Monitor exception reports and implement remedial action.
- Report all escalations/complaints received from customers to the relevant parties and implement appropriate remedial action.
- Resolve all escalated customer queries in accordance with the SLA.
- Manage customer relationship and operational on-boarding of new services.
Risk Management
- Create the rotation plans for spot checks of ATM's and run inspections and oversee that the implementation occurs to mitigate losses.
- Identify and escalate daily run risks to the HOD and liaise with SBV Risk team on high-risk service points.
- Drive adherence to all SOP’s, legislative and governance requirements
- Assist with the mitigation of risk by using available systems and provide recommendations to mitigate the risk factors identified.
- Daily debriefing of operational teams and reporting identified risks to HOD: Logistics/TSO.
- Provide input in the activation of SBV Risk Business Continuity plans when required per incident type.
- Immediately report all malfunctioning systems to technical support for resolution.
- Compile the necessary documentation and submit to HOD: Logistics in compliance with all the necessary guidelines for operational dispensation.
- Communicate and enforce all Logistics internal procedures to staff in writing and obtain acknowledgement of receipt that the procedures and policies have been read and understood.
- Verify that sites comply to Health and Safety procedures.
- Monitor compliance to minimum security standard requirements for the ATM and its environment on a national basis.
- Report all losses, potential losses and ATM differences to the relevant stakeholders.
- Report and provide support into the investigation process in collaboration with the Risk team.
- Verify and approve that all Logistics orders and deposits are reconciled on a daily basis to mitigate Logistics losses
- Provide input on the content for training material and on-going support for the training of ATM staff.
Manage and maintain all Administrative functions within one’s area
- Coordinate Customer stationary required (i.e. Cash Bags, Seals, etc.) and consumables required for daily services.
- Accountable for accurate completion and capturing of relevant documentation in line with audit requirements.
- Gather, compile and submit weekly/monthly MIS reports
Monitor and manage the assets within your Centre
- Oversee that resources such as vehicles and equipment are managed efficiently at the centre and are available for purpose.
- Conduct regular inspections on assets and report any discrepancies to the HOD/Manager.
- Review Logistics-related internal resources at centre level to ensure that fundamental resources and controls are in place.
- Collaborate with the HOD on all new Logistics equipment to be ordered and inform the relevant parties of breakages and shortages.
Issue and receive bags to Logistics employees (as and when required)
- Receive bags returned from runs as per SOP
- Hand out bags before departure as per SOP
- Lock and unlock the CIT vault as per SOP
ATM Administration and MIS Provision
- Monitor and maintain the administration systems within the centre and to record information relating to ATM’s
- Implement an effective filing system for storage of ATM administration, aligned with company policy
People Management
- Provide leadership to employees within SBV.
- Creates a conducive environment which translates into productivity and high morale within SBV.
- Inspire one’s team to deliver on key performance areas.
- Promote the employee value proposition of SBV.
- Adhere to legislative requirements and SBV policies and procedures.
- Aid in the focus on talent to instil value creation for high value contributors.
- Manage one’s headcount in alignment with the principles and policies of SBV ona monthly basis.
- Provide information for disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
- Provide input to the Talent Management Process within one’s team
- Aid with the performance management process of one’s employees
- Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
- Responsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy.
- Arrange and execute training plans in conjunction with the Training Academy.
- Manage overtime / illegal overtime of one’s centre/s through proper planning and staff rotation inclusive of driving the time and attendance system within one’s centre/s.
Drive leave management in alignment with SBV Policy:
- Manage, monitor and report absenteeism daily and report on monthly trends.
- Verify and approve all leave on the ESS system within policy timelines.
- Manage leave planning and leave discussion via the applicable system.
- Drive the daily management of the Time and Attendance system specifically in terms of:
- Verifying the Scheduling of employees on a rotational basis.
- Approving of the overtime of the teams allocated.
- Verifying and approving of pay codes and acting allowances on the system.
Lead the organisation culture within one’s centre
- Lead the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
- Assist with implementing strategies in collaboration with Change Management & HRto evaluate and maintain employee satisfaction
- Initiate and lead a culture of performance driven output through shared purpose vision and values.
- Assist with Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
Provide leadership to employees within the organisation, creating a winning culture and high morale, lead as an Ambassador and Executor of Change
- Act as a change management architect in periods of change to ensure continuity to operations
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s.
Requirements
Work experience
- 3 years’ experience in CIT environment of which:
- 2 year’s must be in a supervisory role
Minimum Requirements: Education
- Grade 12 or equivalent
- PSIRA Grade B
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Description
Responsible for the management of customer service
- Confirm that all ATM machines under SBV Full Custodianship at the centre are balanced as per the SLA.
- Monitor ATM balancing exception reports and implement remedial action.
- Provide recommendations and assist in always implementing improvement measures in the achievement of agreed ATM availability targets for excellent ATM service to customers.
- Provide feedback on ATM availability and implement effective and efficient performance improvement action plans for region provided by the Logistics Management.
- Liaise with respective management in terms of any possible reputational risks due to downtime of ATMs.
- Escalate client queries to the Team Controller: Logistics/HOD Logistics and confirm matters are resolved.
Manage ATM risk and provide on the job training
- Collaborate with all the relevant teams to obtain and utilise security and environmental information to minimise risk.
- Communicate, implement and enforce all relevant internal ATM policies and procedures to all employees in writing and verify that the acknowledgement of receipt from all staff that the procedures and policies have been read and understood
- Investigate and recommend efforts to combat and minimise ATM vandalism.
- Immediately escalate all ATM premises and leasing issues to all relevant stakeholders and check sites thoroughly when performing surprise checks
- Perform trend and root cause analysis on all ATM related incidents including but not limited Losses, SOP transgressions and near misses and report all losses, potential losses and ATM differences to the relevant stakeholders.
- Verify that sites conform to Health and Safety procedures.
- Monitor compliance to minimum security standard requirements for the ATM and its environment on a national basis.
- Report and provide support into the investigation process in collaboration with the Risk team.
- Provide input on the content for training material and on-going support for the training of ATM staff.
Conduct On-site Inspection, ATM Audits and Balancing Reports
- Complete the full on-site inspection checklist per visit when conducting the on-site audits and provide suggestions for corrective actions when required to.
- Conduct audits to verify the strict adherence by all staff to the relevant SBV procedures & policies as well as to identify possible areas of risk to be able to implement suggestions to mitigate these risks to minimise losses, service escalations and reputational damage.
- Provide suggestions for effective corrective and preventive action plans to close all unsatisfactory audit findings and drive the implementation of the action plans provided.
- Conducts site specific risk assessments in conjunction with Risk & Governance and for new business opportunities/onboarding as well as to identify gaps and non-compliance to company policies and procedures and provide suggestions for corrective actions when necessary.
- Assess quality adherence and keep record of all quality audit reports in alignment with SBV policies and procedures and discuss the report with the Team Controller: Logistics and HOD: Logistics
- Conduct a follow up audit within a specified time frame to determine if the identified errors / findings have been rectified
- Provide feedback to ATM Custodians and HOD Logistics with regards to physical condition of ATM’s, ATM sites , and ATM Balancing (Losses), notifying the Team Controller: Logistics/HOD Logistics of any possible claims that may arise due to discrepancies in the balancing.
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 5 years’ experience in an ATM environment of which 2 years’ experience as an ATM custodian
Minimum Requirements: Education
- Grade 12 with 3 years ATM operational experience
- Studying toward Business related qualification: Advantageous
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Description
Receive Cash
- Receive deposits and update on the applicable systems.
- Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
- Prepare Cash on the applicable system
- Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
- Prep workstation accurately for effective and efficient note counting.
Note Sorting
- Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
- Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
- Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera.
- Balance per deposit
- Report differences to the Team Controller
- Fill the production sheet
- The technician to sign the downtime register on machine breakdowns
- End of day bundles to be verified by Team Controller.
- Daily balancing\reconciliation by Team controller.
Reconciliation of ACDP deposits.
- Perform a reconciliation of all notes rejected in order to validate the information
- Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
- Perform cash transfers to vaults
- Perform end of day balancing/ reconciliation of all cash received
- Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
- All deposits must be processed and balanced on the applicable system
- Perform end of day balancing/ reconciliation of all cash received
- All transactions, including shortages and surpluses must be handled according to SOPS
- Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
- Process bulk coin deposits in accordance with SBV’s policies and Procedures
- Sort and process teller coin transfers
- Write a board (client name, date, denomination and the operator names) & show it to the camera
- Receive and verify the money(bins), check the seal, denomination and bin register
- Count out the bags to balance with the bin page and denomination
- Cut the bags open to fill the wagon
- Clear jams on the machines
- Balance the money per client / deposit
- Report differences to the Team Controller
- Perform end of day balance/ reconciliation
Bank system integrated deposit processing
- Validate all transactions linked to system integrations as per banks SLA
- Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
- Verify deposit account number to eliminate losses or misspost.
- Escalate system downtime/delayed batches to team controller
Payroll and change
- Payroll / change transactions must be processed in accordance with SLA per customer
- Report all discrepancies to the Team Controller timeously
- Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
- Payroll entries to be processed within the banks SLA timeframes
- Maintain all equipment by reporting any defects on equipment to the Team Controller
- Obtain banks authorization prior to dispatching as per SOP.
Prepack/Treasury
- Assist with the accurate packing and unpacking of Bank and ATM Cash.
- Manage consumables in line with packing requirements.
- Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment
- Utilize equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g. cleaning of the machines before the shift starts and after the shift ends
Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the Organization culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements
- 6 months previous cashier/teller experience: Advantageous
- Grade 12 with Math's Literacy
Method of Application
Use the link(s) below to apply on company website.
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