Latest Job Openings at Nedbank

Job Purpose

• By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Job Responsibilities

• Service and manage a portfolio of clients.
• Responsibilities include management of policy renewals, retention, policy amendments, client queries, verification of client data.
• Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies.
• Adherence to underwriting criteria and application.
• Adherence to service standards and Service Level Agreement (SLA).
• Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• FAIS requirements being achieved and fully complied with.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Job Responsibilities Continue
People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualification

• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines) - Essential
• First Regulatory Examination: Representatives (RE5) - Essential

Essential Certifications
Preferred Qualification

• NQF 5 Higher certificate in Short-term Insurance

Minimum Experience Level

• 3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)
• Experience working in a short-term insurance brokerage
• DOFA for Cat 1.2 and 1.6 for 12 months or more

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Energy
• Facilitating Change

Innovation
Work Standards
Planning and Organizing
Customer Focus

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Job Purpose

• To design and execute a strategy in an endeavour to mitigate non-performing loan losses through rehabilitation, litigation, liquidation and asset disposal in the shortest possible time and acceptable cost across the entire product dimension. To lead a team to collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions.

Job Responsibilities

• Manage impairments by way of process execution; asset management, valuation and disposal and recovery optimisation
• Optimise resources and minimise cost by proactive management of all resources (internal and external)
• Ensure adequate portfolio oversight to timeous action appropriate strategy in the mitigation of losses through the continuous involvement in all recovery initiatives
• Manage and maintain mutually beneficial relationships with external vendors by frequent interactions of agreed delivery expectations and standards
• Ensure continuous interaction with applicable regional and head office counterparts through physical and media interaction aimed at assisting with strategic direction and appropriate reporting
• Keep abreast of micro and macro influences that may impact on the successful execution of departmental goals and ensure continuous team  communication and strategic direction to mitigate same
• Foster cross-cluster relations with appropriate and relevant peers aimed at harvesting best of breed benefits through cross-collaboration in common strategies and synergies
• Ensure optimised strategic execution by managing the statutory and regulatory recovery processes of litigation, liquidation, rehabilitation and asset disposal and management
• Execute sound financial processes through the continuous assessment of litigant values and consequential impairment requirements and capital allocations
• Inculcate adequate system utilisation and application in support of strategy execution and productivity optimisation through continuous systems application and training
• Identify and execute adequate reporting frameworks and audiences to ensure comprehensive performance reporting and strategic projection through formal and informal reporting channels.
• Execute defined processes in a responsible manner as to minimise risks associated with the strategic intent including but not limited to operational, reputational, financial and legal risks through a robust risk and compliance philosophy
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required..
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• LLB, AIPSA Diploma, Diploma in Risk.

Minimum Experience Level

• 5-10 years related experience in a collections and recoveries or risk management environment which includes a leadership role.

Technical / Professional Knowledge

• Business administration and management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Decision Making
• Building partnerships
• Driving for Results
• Guiding Team Success
• Communication
• Planning and Organizing

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Job Purpose

• To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.
• Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

Technical Experience Required

• Quantitative Skills
• Experience in analytical and problem-solving using SQL, SAS and Excel

Industry Trends

• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Business Acumen

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric/ Grade 12/ National Senior Certification
• 3-year qualification in Science, Technology, Engineering, Mathematics or Finance beneficial
• Data Analytics certification/s beneficial

Minimum Experience Level

• Minimum 4 years relevant experience in an analytical environment with a preference towards portfolio management
• Exposure to both Retail and Wholesale a plus
• Experience with managing stakeholder expectations

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• Our Loyalty and Rewards Business Team is looking for an experienced Multiskilled Configurator to manage configuration and implement system requirements. Our ideal candidate should have previous experience in configuration as well as a strong working knowledge in Structured Query Language (SQL) & Customer Relationship Management system (CRM).

Job Responsibilities

• Manage Business Administration configuration
• Implement Configuration changes
• Implement system rules
• Configuration of Business rules, marketing campaigns, customer notifications, marketing offers displayed on FrontEnds
• Manage Migration Plan and Execution
• Configure for QA and Prod environment
• Test and verify for QA environment
• Standby on technical deployments
• Manage Production Issues
• Logging of incidents
• 2nd line support customer investigations – strictly Configuration associated 
• Investigation analysis, validation, verification of data and approvals.
• Conduct Problem solving and detailed root cause analysis
• Financial Reconciliations
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Experience in Agile environments 
• Deliver work products according to the agreed time lines
• Communicate new features to stakeholders through forums
• Participate in research that will enable recommendations related to system software.

Minimum experience Level

• 2 – 3 Years’ SQL Script writing experience 
• 2 – 3 Years’ Configuration Logic experience 
• 2 – 3 Years’ Loyalty and Reward programme experience within a Banking environment a must.
• Our ideal candidate is an individual that also has hands on experience working on Customer Relationship Management System (CRM) with a Business Rules Engine as well as Enterprise Resource System (ERP)

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bcom Information Technology

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills