Latest Jobs at First Technology

Job Description
Internal Sales Assistant

• Internal back-office support for the external Account Managers
• Telephonic support for all customers
• Generating quotes on all Hardware and software requirements
• Processing all orders which arise from these quotes - this includes:
• Placing the order with the relevant supplier
• Ensuring that the order is entered into the system (Accpac)
• Daily checking of stock delivery, and chasing up on ETA's of any outstanding stock with suppliers
• Ensuring stock is delivered timeously, making sure all back-orders are fulfilled and that invoicing is COMPLETE for all orders
• If the stock has to be collected, ensure a collection note is written out for the drivers to collect from supplier
• Dealing with any queries or problems arising from incorrect kit delivered to customers
• Providing support for the other internal assistants should they be out of the office etc

Undefined Day to day - Roles and Responsibilities of an Internal Sales Assistant

• Working as a Team is paramount to the success of an AM achieving their targets
• Support your AM to assist in achieving his/her target
• Understand the pressures AM has around achieving a Target
• Understand that the AM takes all risk associated to sales process -
• Important to build a relationship with your AM, much the same as you build a relationship with Suppliers 
• Understand your AM’s “style” of working and adapt as they all are different. The better you align to their style, the easier things will become
• Build good relationships with your “down wind” colleagues (Stores, Deliveries etc.)
• Understanding the “my own Business unit” concept

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Matric is essential
• Professional Sales certification (eg: Vendors/Suppliers)
• Diploma/Degree in Sales or Marketing (Beneficial)

Deadline:25th April,2026

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Job Description

• First Technology MPS is seeking a HP Printer & PC Field Technician to deliver onsite technical support, maintenance, and repair services across HP laptops, desktops, and printers. This role requires strong technical troubleshooting skills, a commitment to achieving first‑time fixes, and the ability to provide professional, client-centric service.

Key Responsibilities 
Field Service & Repairs

• Attend service calls at client sites to perform in-warranty and out-of-warranty break/fix repairs.
• Diagnose and repair faults on:
• HP laptops and desktops
• HP single-function and multi-function printers
• Ensure high first-time fix rates through accurate fault identification and troubleshooting.

Hardware Diagnostics & Replacement

• Identify and resolve hardware failures on PCs and printers.
• Replace faulty components, including but not limited to:

PC Components

• System boards
• LCD screens
• Keyboards
• RAM
• Batteries
• Power supplies

Printer Components

• Fusers
• Pickup rollers
• Scanner assemblies
• Main gear drives
• Formatters
• DC controllers
• ADF assemblies

Installation & Configuration

• Install and commission HP printer devices.
• Configure:
• Wired and wireless network connectivity
• Printer drivers on user devices
• Scan-to-folder and scan-to-email functionality

Remote Support & Call Centre Assistance

• Provide remote diagnostic support to call centre agents when required.
• Assist call centre team with correct part identification before dispatch to reduce repeat visits.

Technical Documentation & Administration
Utilise service manuals and HP support portals to:

• Identify correct part numbers
• Follow removal and replacement procedures
• Interpret error codes and follow recommended troubleshooting processes

Complete all administrative documentation timeously, including:

• Job cards
• Vehicle check sheets
• Driver trip sheets
• Any required service documentation

Customer Service

• Maintain a professional and presentable image at all times while onsite.
• Communicate clearly with clients regarding issues, solutions, and expected timelines.
• Build strong customer relationships through reliable service delivery.

Minimum Requirements: 
Experience

• Minimum 5 years’ experience as a field technician supporting:
• HP printers
• Laptops and desktops
• Proven track record in onsite break/fix repairs.

Technical Skills

• Strong fault-finding and troubleshooting ability.

Knowledge of:

• PC hardware architecture
• Printer mechanics and electronics
• Networking fundamentals (IP configuration, connectivity)
• Ability to interpret and follow technical service manual procedures.

Deadline:2nd April,2026

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Job Description

• First Technology MPS is looking for a Technical Call Centre Agent to provide first‑line technical support and administrative coordination for HP print and PC break/fix services. The role is ideal for someone with strong customer service skills, technical problem‑solving ability, and a passion for delivering efficient support.

Key Responsibilities
Customer Support & Call Handling

• Answer incoming calls professionally and efficiently.
• Monitor and manage shared service inboxes.
• Log new service requests accurately into the call‑logging system.
• Provide clients with updates on job status and turnaround times.
• Handle customer queries and escalate complex issues where necessary.

Technical Troubleshooting

• Perform basic troubleshooting on:
• HP commercial printers
• HP laptops and desktops
• Diagnose common hardware issues.
• Assign calls to field technicians where required.
• Escalate complex issues to the Technical Team Lead.

Service Coordination & Administration

• Create and manage job cards for all logged service requests.
• Ensure technicians submit completed job cards for all attended calls.
• Follow up on outstanding calls and ensure SLA compliance.
• Assist with invoicing and job‑closure processes.
• Prepare quotations for parts, labour, and travel where required.

Parts & Warranty Management

• Look up and verify HP spare‑part numbers via HP systems/portals.
• Order warranty and trade parts using the HP CSDP portal (training provided if required).
• Submit warranty claims accurately and timeously using the HP CSDP portal (training provided if required).
• Track part orders and ensure timely delivery for service jobs.

Quality & Compliance

• Maintain accurate records of all customer interactions and service activities.
• Ensure adherence to company processes and HP service standards.
• Meet individual and team KPIs such as response time, resolution time, and call quality.

Minimum Requirements
Experience

• Minimum 4 years’ experience in a call centre environment within a technical break/fix service department.
• Proven experience supporting hardware (printers, PCs, or similar).

Education

• Minimum Grade 12 (Matric).
• Relevant IT certifications or diplomas (advantageous).
• HP certifications (highly advantageous).

Deadline:2nd April,2026