Latest Job Openings at OUTsurance

We Offer Our Employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)  
• Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more.
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Day care centre during public school holidays
• Maternity Expressing Rooms
• Prayer Rooms 

Job Description

• You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance-based salary system then you might be the next OUTie.

The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets.
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
• Maintain in-depth product knowledge in order to supply customers with the best, accurate information.
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results.
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Competencie:

• Computer Literate
• Negotiating skills
• Problem solving
• Attention to detail
• Quality Orientated
• Stress Tolerant
• Interpersonal and communication skills 
• Deadline and results oriented
• Initiative and tenacity
• Effective at planning and organising
• Adaptability
• Integrity

Qualifications

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice-giving roles.

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous.  

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We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)
• Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more…

The OUTsurance Broker will receive the following:

• Fuel card, company laptop and a Cellphone
• Huge opportunities for career advancement within the company
• Comprehensive 6-week training program to equip you with the necessary skills and knowledge.
• Supportive and collaborative team environment.
• Access to sales support function

Job Description
Role Overview

• Our business product offering has grown significantly over the years which has led to the development of the OUTsurance Broker Tied Agent Model.
• The incumbent of this position will be responsible for growing and developing the business insurance portfolio by building a book of short-term insurance. The individual will sell personal lines and Commercial lines by prospecting and canvassing for new business sales.

Competencies

• Self-starter and entrepreneur mindset
• Strong Business Acumen
• Communication (verbal and written) in English
• Analytical, Numerical & mathematical skills
• Team supervisory skills
• Confident and enthusiastic self-starter who can take initiative
• Must be able to work independently as well as part of a team - balances team and individual responsibility, provides and accepts feedback
• Problem-solving skills
• Relationship management skills
• Presentation and facilitation skills
• Resilience - Ability to work well under pressure in dynamic environment
• Flexible and adaptable
• Influential, concise, rational and practical communicator
• Creative flair and innovative thinker
• Discretion, judgment and high levels of trust

Qualifications
General:

• Completed Matric or National Senior Certificate
• Must have your own reliable vehicle with uninterrupted access to the vehicle
• Valid code B driver’s license
• 3 years of external sales experience in a face-to-face selling environment
• Experience in lead generation, cold calling, relationship management and opening doors

Should you have previous experience as a FAIS representative the following is non-negotiable:

• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• RE5 (depending on Dofa)

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Job Description

In our department:

• You will be working as a Customer Service Representative in our Retentions department, working alongside our dynamic team, helping our customers who turn to you for your expert knowledge.
• You will deal with a variety of inbound calls, from making simple changes to existing policies or trying to retain customers who are looking to cancel with us to increase our customer loyalty.
• We will provide full training, so you are fully equipped to be successful in your new career!
• We treat our customers and colleagues in the way we'd like to be treated. We want to be the biggest and best digital insurer in the UK and expect and encourage all colleagues to play their part in achieving this. You'll discover a vibrant atmosphere, where friendly, supportive colleagues are always ready to help each other & you could be part of this!

What will you be doing

• As a customer representative your main job will working within our inbound call centre, addressing a diverse range of customer queries submitted via telephone, email, live chat, or instant messages.
• The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting claims and supporting customers in financial difficulty

What we are looking for

• We are looking for positive thinking, self-motivated individuals. You will have the ability to forge positive relationships and strive to resolve customer queries first time.
• An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.

Qualifications

• Minimum Matric Qualification or equivalent qualification (SAQA certified)

Additional Information

Required Competencies & Personal Attributes:

• Delivers a can-do attitude to challenges and problems, taking responsibility for delivering solutions
• Ensure that you are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.
• Ensure completion of all training as mandated by the company.
• Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
• Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
• Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
• Ensure completion of all training as mandated by the company by achieving the required pass marks and assessment criteria.
• Demonstrate excellent persuasive skills with an ability to overcome objections whilst delivering a fair outcome for our customers.

We’re looking for people who:

• Candidates with fluent Accent neutral English communication skills
• Have experience in delivering outstanding customer service
• Have experience in Retention of Clients in The Insurance Sector
• Are comfortable in talking to people over the phone, with the ability to easily hold a conversation with customers in The UK.
• Have strong active listening skills
• Enjoy working in a fast-paced environment with extensive shift and weekend work
• Are motivated to achieve positive results and reach targets
• Have experience and are comfortable with using a PC and keyboard, as this will form a core part of your role, if successful

Working Hours

You will be required to work the following days and shifts based on a pre-determined roster:

• 3 weekdays for 8 hours, between 09:00 to 23:15 (combination of days from Monday to Friday)
• Saturdays from 10:00 to 19:45
• Sundays from 11:00 to 19:15
• You will get 1 weekend off in every 4-week cycle BUT will work 1 additional weekday before the weekend off)
• The successful candidate must be flexible to allow for possible variations to the abovementioned working hours