Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Reporting to the New Business Development Executive
- The main purpose of this role is to seek new business through networks, forge and sustain good relations with clients as well as retaining new and existing business.
Minimum Requirements:
- At least 5 years’ experience in sales in a similar position.
- Sales diploma or equivalent qualifications.
- Must be professional and well presented at all times.
- Capable to work under pressure and for extended hours, if required.
- Full competence in the use and application of the Ms Office suite programs (Ms Excel).
- Must be prepared to travel.
- Must have own reliable transport.
- Must have Cash Management Solutions experience
- Device sales experience is required.
- Previous experience in the security industry would be a distinct advantage
Key Performance Areas: (Not totally inclusive)
- Accountability for growth of an area and proactively increasing turnover.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, co-ordinating and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Other personality attributes:
- Ability to work under pressure
- Pro-active and innovative
- Ability to work independently
- Good planning and organizational skills
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Main duties & Responsibilities:
- Achieve targets as per Budget
- District P&L Responsibility
- Achieve targeted growth (achieving target revenue and attrition levels)
- Achieving targeted OI contribution
- Implementation of strategy
- Critical role in developing and maintaining strong relationships
- Matrix role-player – in conjunction with all role players
Drives efficiency and effectiveness by managing the Cape Town Commercial Team:
- Of sales teams in conjunction
- Of technical teams
- Play an active role in escalated customer complaint resolution
Minimum qualifications and experience:
- University (Degree) – minimum requirement.
- 3 years functional + 3 - 4 years managerial
- Solid Sales and marketing experience
- Solid Business development experience
- Results oriented with demonstrated performance in keeping and delivering commitments.
- Strong customer focus
- Effective oral and written communicator
- Proven high level comprehension of business processes, business finance and the subscriber model are required
- Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
- Objective, open-minded and an “out-of-the-box” thinker.
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Minimum qualification and experience:
- 3 to 5 years of stores experience preferably supervisory experience
- Excellent working knowledge of EXCEL
- SAP experience an advantage or experience on other Inventory systems
Main duties & responsibilities:
- Develop and maintain inputs to computerised inventory system – ensure all items received and dispatched are accurately captured within regional deadlines.
- Implement a check process in terms of outstanding purchase orders – receiving of physical items and services as well as system receipting (for stock and non-stock items).
- Ensure all items dispatched and received are captured timeously in line with the regional deadlines.
- Manage cycle count requirements.
- Ensure that internal and external customer service and lead time are achieved within existing financial constraints in order to meet marketing and financial objectives.
- Ensure requisitions are from approved vendor, product, price lists and agreements
- Monitor quality of products from suppliers
- Ensure that suppliers adhere to lead time for delivery of orders
- Liaise with the Head Office procurement department and support them with information needs
- Manage the physical and system receipting and issuing of stock on a daily basis as per the service/installation job schedule requirements.
- Ensure strict access control to the stores area.
- Organise inventory storage to optimize operational efficiency and storage space utilisation.
- Implement a check process on all goods entering the stores area in terms of quality / data sheets are correctly labelled.
- Coordinate and manage the monthly stock take process.
KPI’s
- Inventory holding values
- Stock turn days
- Obsolescence %
- Open purchase order
- Stock variances – investigate, follow up and prepare variance report with full explanations
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Main duties & Responsibilities:
- Achieve targets as per Budget
- District P&L Responsibility
- Achieve targeted growth (achieving target revenue and attrition levels)
- Achieving targeted OI contribution
- Implementation of strategy
- Critical role in developing and maintaining strong relationships
- Matrix role-player – in conjunction with all role players
Drives efficiency and effectiveness by managing the Cape Town Commercial Team:
- Of sales teams in conjunction
- Of technical teams
- Play an active role in escalated customer complaint resolution
Minimum qualifications and experience:
- University (Degree) – minimum requirement.
- 3 years functional + 3 - 4 years managerial
- Solid Sales and marketing experience
- Solid Business development experience
- Results oriented with demonstrated performance in keeping and delivering commitments.
- Strong customer focus
- Effective oral and written communicator
- Proven high level comprehension of business processes, business finance and the subscriber model are required
- Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
- Objective, open-minded and an “out-of-the-box” thinker.
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Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Hecking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1/EC driver's license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- ILS advantageous
go to method of application »
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Hecking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1/EC driver's license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- ILS advantageous
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Minimum Requirements...
- Grade 12.
- Administrative/Secretarial Post School Qualification.
- At least 3-5 Years’ experience as an Administrator reporting to Senior Management.
- Ability to work extended hours as and when required.
- Clear criminal record and no pending cases.
- Advanced Excel, MS Word and Power Point proficiency.
- Knowledge of the SAP advantage.
- Above average verbal and written communication skills.
- Ability to resolve conflict effectively.
- Ability to handle work related stress and work effectively under pressure.
- Ability to work independently and ability to meet strict deadlines.
- Highly motivated and enthusiastic.
Job Specification...
KEY PERFORMANCE AREAS:
- Office administration and general Administrative duties.
- Co-ordination of e-mail, correspondence and written communication.
- Screening of telephone calls and taking of messages.
- Minute taking at selected meetings and engagements.
- Maintaining of strict confidential protocols regarding correspondence and communication.
- Consolidate management information and reports.
- Compiling weekly and monthly reports.
- Typing of documents, reports and preparation of presentations
- Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:
- Ability to maintain confidentiality and handle office maters with utmost professionalism.
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
- Above average report writing skills.
- Organising skills.
- Initiative skills.
- Time Management skills.
- Attention to detail.
- Team player.
- Self-development and that of others.
- Self-motivated & Independent operator.
- Delivery-orientated and deadline-driven
- Sensitivity to confidential matters is required
- High emotional intelligence (EQ) required.
- Professional interpersonal communication (written and verbal).
- Able to function in an unstructured environment.
- Build relationships across the business
- Ownership and accountability and decision making skills.
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Minimum Requirements:
- Matric Certificate
- Admin / office experience of 1 year
- Strong command of Afrikaans & English
- Strong administrative and organizational skills, with the ability to work independently and professionally.
- Good interpersonal and communication skills.
- Ability to liaise professionally with personnel at all levels.
- Highly motivated and enthusiastic.
- Must be able to work under pressure.
- Own transport is essential.
- Proficiency in Microsoft Word, Outlook, SAP as well as Excel.
- Switchboard and front-line experience of 6 months.
Key areas of responsibility will include: (NOT TOTALLY INCLUSIVE)
- Capturing of learner records.
- Handling of learner and branch queries.
- Compiling of training records.
- Submission of weekly, monthly and quarterly reports are per Management requirements.
- Assisting with training preparations documents.
- Answering of telephones.
- Archiving.
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Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
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QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 3-5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
- A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Basic Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
- Complete a stock control check
- Keep the company vehicle clean and tidy
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Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
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Experience, Requirements and Qualifications:
- Grade 12 (Matric) Certificate of equivalent.
- PSIRA Grade A registered and accredited.
- No Criminal Record or any pending cases.
- Valid driver’s license with own reliable transport.
- 5-8 Years Security experience.
- Minimum 4 - 5 years’ Residential/Estate Security Experience.
- Staff Management experience essential.
- Computer literacy and very strong Admin Skills.
- Must be physically fit and in good health.
- If and when required and do site visits after hours.
- Must reside in Kempton Park or willing to relocate on own cost.
Job Description / Key Performance Areas: (Not totally inclusive)
- Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Client
- Compiling, distribution and communication on daily, weekly and monthly reports.
- Compiling, distribution and communication on all Incident, Accident and Investigation reports.
- Obtaining of statements of all Investigations.
- Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
- Auditing and verifying the access registers on a daily basis and generating exception reports.
- General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
- Managing all projects concerning new business and ensuring the smooth take over thereof.
- Ensuring that all HR/IR related queries are dealt with promptly and professionally.
- Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
- Attend all meetings with FSS Management and with the Client.
Competencies Required and Personality Attributes:
- Be proactive and innovative.
- Strong Leadership Skills and Management Competencies.
- Must be assertive, honest, professional and reliable.
- Good communication skills both verbal and written
- Strong planning, organizational, administration skills is required.
- Good interpersonal and client liaison skills are required.
- Experience in investigation techniques and report writing.
- Willing and able to work extended/flexi hours if and when required.
- Ability to work under pressure and without supervision.
- Customer/Client Focus
- Driving and Managing Change.
- Development of Others
- Teamwork, Deadline and results driven
Method of Application
Use the link(s) below to apply on company website.
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