Operations Manager - Commercial - George at Fidelity Services Group

Main duties & Responsibilities:

• Achieve targets as per Budget
• District P&L Responsibility
• Achieve targeted growth (achieving target revenue and attrition levels)
• Achieving targeted OI contribution
• Implementation of strategy
• Critical role in developing and maintaining strong relationships
• Matrix role-player – in conjunction with all role players

Drives efficiency and effectiveness by managing the Cape Town Commercial Team:

• Of sales teams in conjunction
• Of technical teams
• Play an active role in escalated customer complaint resolution

Minimum qualifications and experience:

• University (Degree) – minimum requirement.
• 3 years functional + 3 - 4 years managerial
• Solid Sales and marketing experience
• Solid Business development experience
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong customer focus
• Effective oral and written communicator
• Proven high level comprehension of business processes, business finance and the subscriber model are required
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
• Objective, open-minded and an “out-of-the-box” thinker.