Latest Job Opportunities at Metrofile

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and Metrofile for purposes of:
• negotiating prices within the parameters of the Authority Framework
• providing customised solutions
• problem/issue resolution
• Stays abreast of and informs the General Manager/ Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the General Manager in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
• Reports sales and service statistics to the National Sales Manager/ General Manager on a weekly basis.
• Selling of archive product range within the Metrofile space.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-year Degree in Sales/ Business Administration Management/Customer Relationship Marketing/Marketing Management
• At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have valid driver’s licence with own transport

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PURPOSE OF JOB

To ensure the following;

• Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
• Effective customer service through building of relationships and effective service delivery.
• Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
• Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
• Subdivides the customers into portfolios to direct the focus of team.
• Ensures clear understanding between clients and Metrofile to deliver service as agreed.
• Leverages client base to capitalise on cross-selling opportunities.

Ensures new business generation and achievement of sales & service targets, by:

• ensuring understanding of client needs by business sector
• researching and understanding client needs to customise and focus the service offering
• engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness and understanding of service offering
• driving regional initiatives to promote service offering and educate clients on services and products
• training and educating sales team on product/service offering and client engagement
• Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
• Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
• Ensures all administrative aspects of the team are maintained as compliant with company policy.
• Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
• Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.

People Management

• Ensures that staff are trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increased productivity.
• Monitor performance of the team and address any non-performance issues.

Cost Management

• Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

SUPERVISORY RESPONSIBILITIES

• Has overall responsibility for a total staff complement of 10 - 20

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree – Marketing / Business Management.
• At least 5 years’ experience in sales of which at least 2 years must be in a sales management role.
• Must be IT literate.
• Account management experience in document management and archival related or similar. industry sales will be an advantage.
• Must have business to business (B2B) experience.
• Must have excellent track record in delivering high level sales presentations.
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have experience in tender document preparation.
• Must have own vehicle and valid driver’s license.

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ROLE PURPOSE

• To ensure effective management of operational processes in order to deliver services as contractually agreed with customers. To provide continued overall support to line management and the regional operations manager.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Process Management – Storage (Warehouse, Storage Processing and Active Filing)

• Ensures operational throughput as per SLA agreement specific to box and file storage.
• Evaluates operational workflows and procedures to improve job processes on an ongoing basis.
• Ensures fast and effective retrieval of documents for delivery to clients as required.
• Ensures accurate and timeous location of files and boxes.
• Ensures optimisation of resources with respect to current workloads.
• Ensure compliance to lock down facility procedures.
• Drive required audits and ensures speedy resolution of queries
• Analysing of exceptions and work order reports (QC)

Process Management - Distribution

• Ensures maintenance and optimal usage of fleet vehicles and recommends additions or replacement of vehicles.
• Monitors and ensures that all vehicles conform to corporate identity guidelines.
• Ensure alignment of fast and effective collection and delivery of clients’ documents and records.
• Ensures strict adherence to distribution compliance protocols.
• Analysing of exceptions and work order reports (QC)

Process Management - Vault

• Ensure alignment of fast and effective rotational collection and delivery of required business back-ups to clients.
• Ensure alignment of the accurate capturing, retrieval, delivery, collection of client information.
• Ensures optimisation of routing to maximise vehicle capacity utilisation.
• Ensures that all ad hoc client requests are fulfilled in the most effective manner.
• Manages and ensures effective and efficient maintenance of Vault operational processes.
• Reports operational statistics and client related exceptions to the General Manager on a daily, weekly and monthly basis.
• Ensures that all client complaints and issues are resolved.
• Analysing of exceptions and work order reports (QC)

Process Management - Facilities:

• Ensures optimal management of the maintenance of all buildings, warehouses, facilities, gardens, grounds, equipment, etc.).
• Ensures that agreed work by staff and contractors has been completed satisfactorily and that there are no deficiencies.
• Ensures the sourcing of suitable suppliers and assists in negotiating pricing and service delivery.
• Ensures timeous response to operational emergencies such as electrical failures, water leaks, etc.
• Ensures safekeeping of all equipment (i.e. tools, ladders, etc.).
• Ensure compliance and service fulfilment by the contractors on-site.

Process Management - Operational Health & Safety:

• Ensures the compliance and continued management of Occupational Health & Safety.
• Ensure Health & Safety requirement for all warehouses, facilities, buildings to ensure the organisation has the most compliant, safe and suitable environment for its employees and their activities (i.e. from a health & safety and housekeeping aspect).
• Overall responsibility for inspections and non-compliance.
• Overall responsibility for vehicle safety and conducing of inspections of vehicles to ensure they are safe for staff to travel in and that necessary safety equipment is in order.
• Overall responsibility for all SafeCyte tasks & requirements.

Process Management - Risk

• Responsible for management of all aspects regarding operational risk,
• Manage the progress of the rectification of all issues identified during the regional operational risk audits and action certain items that were raised in order to mitigate the risks identified.
• Obtain full understanding of compliance system in use (SafeCyte) in order to audit non-compliance.
• Responsible for risk and compliance discussions with clients upon request of regional operations manager and the sales team.
• Assist the Regional operations manager with quarterly incident reporting.
• Investigate incidents/accidents to identify the root cause and provide guidance on the future preventative measures.
• Drive a strong well-informed culture of risk management awareness within the region.

Process Management - Security:

• Responsible for supervision of security of all sites, buildings & facilities on a 24 hour basis.
• Maintain and enhance company security and safety routines.
• Ensures security and monitoring systems are functioning at all times.
• Ensures that facility lock-up procedures are adhered to.
• Manages relationship with security supplier/s and their management.

Process Management - General

• Reports on all matters (incidents, facilities, etc), operational productivity to the regional operations manager on a daily, weekly and monthly basis.
• Ensures that areas under supervision comply with the OSH Act and housekeeping guidelines

People Management

• Ensures that staff is trained, skilled and that their expertise is optimally applied.
• Ensures that Safe Work Practises are adhered too
• Ensures that staff are trained on the use of Equipment and Driven Machines(Dumbwaiters)
• Ensures that the working environment contributes to improve staff morale and increase productivity.

Cost Management

• Optimises resources to control and reduce costs.
• Inspects facility and equipment to determine need and extent of service, equipment required
• and type and number of operational staff required.
• Control and Maintains facilities i.e. equipment, safety checks and procedures and policies.
• Responsible for the planning of the day-to-day operations with the respective line Management
• Coordinating with other departments, such as Finance and HR, to ensure effective communication and alignment goals.
• Support operational objectives, KPI's and challenges.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree preferred.
• Minimum 5 years’ experience within a Operations / Facilities / Maintenance, Supply Chain Management / Logistics / Warehouse Management environment
• Demonstrate good written, oral and listening skills.
• Ability to improve processes, methods and systems.
• Demonstrate a high level of dependability in all aspects of the job with the ability to multi-task.
• Participates as an active and contributing member of a team.
• Customer focused
• Must pay attention to detail
• Must be focused on achieving results and objectives
• Must have business acumen and be able to communicate at all levels
• Demonstrate excellent organisational skills
• Problem solving skills
• Sense of urgency
• Hands on person
• Ability to work under pressure
• Must be able to respond to emergencies after hours/weekends.
• Must be highly computer literate
• Must have a valid driver’s licence with your own vehicle.

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PURPOSE OF JOB

• Responsibility for the full maintenance of Metrofile JHB facilities. Inspects facilities and equipment to determine need and extent of service, equipment required and type and number of operational staff required. Ensures that the organisation has the most suitable working environment for its employees and their activities.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Control and maintenance of facilities (including property maintenance, i.e. buildings, office furniture and equipment, grounds, 24 hour security considerations, safety and security checks and procedures, signage, safety equipment, lighting, plants, cleaning services, etc.)
• Oversees maintenance of gardens and grounds.
• Responsible for renovations to interior/exterior surfaces, fixtures, and fittings.
• Checks and ensures that agreed work by staff and contractors has been completed satisfactorily and follow up on any deficiencies.
• Expedite jobs being done when so required.
• Responsible for maintenance and safe keeping of all equipment (i.e., tools, ladders, etc.).
• Responds timeously to operational emergencies such as electrical failures, water leaks, etc. and stays available for emergency call out.
• Responsible for adherence to the OHS Act and good housekeeping of the facilities at all times.
• Oversees Health & Safety in accordance with the OHS Act.
• Responsible for overseeing the security of facilities on a 24 hour basis.
• Maintain and enhance company security and safety routines.
• Maintain and test emergency equipment and procedures.
• Provide appropriate reports as defined.
• Perform minor electrical, mechanical, or structural repairs.
• Checks and ensures that all fire fighting equipment is inspected and serviced as per regulations.
• Liaise with service providers.
• Ensures that facility lock-up procedures are adhered to.
• Submits daily, weekly, and monthly reports to the Operations Manager as required.

Risk Management

• Identify potential risks and action such risks timeously.
• Ensure all risk tasks are kept up to date on Safecyte.
• Review non-compliance reports and attend to weekly non-compliance.
• Prepare for and attend to yearly risk audits & action the results from those audits.

Maintenance of Fleet:

• Ensures maintenance of fleet/vehicles and recommends additions or replacement of vehicles.
• Monitors and ensures that all vehicles conform to corporate identity guidelines.
• Ensures fleet is kept clean, tidy and roadworthy.

Procurement Management

• Responsible for the procurement of facility related equipment and material.
• Complete the relevant documentation and liaise with the Procurement department at Head Office.
• Evaluate suppliers by sourcing suitable suppliers and assist in negotiating pricing and service delivery.

SUPERVISORY RESPONSIBILITIES

• Has overall responsibility for a staff complement of 1-5

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Bachelor’s Degree in Operations / Project /Facilities Management
• Minimum 5 years facilities maintenance experience
• Ability to multi-task and process
• Must be computer literature
• Professional appearance and presentation required
• Ability to work beyond regular work hours when required
• Valid driver’s license
• Own vehicle

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ROLE PURPOSE

• To market and sell all our company products and services to new and cross sell and upsell to existing clients in order to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.
• To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads. 
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

KEY RESPONSIBILITIES

In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily: 

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.

Acts as primary contact between clients and Metrofile for purposes of:

• negotiating prices within the parameters of the Authority Framework
• providing customised solutions
• problem/issue resolution
• Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Keeps informed of legislative requirements pertaining to document & records management.
• Ensures effective classification of client information to ensure fast and accurate retrieval.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Compiles and reports on boxes past due on a quarterly basis.
• Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
• Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. 

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management
• At least 3 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
• Postgraduate qualification is business administration will be highly advantageous
• Account management experience in document management and archival related or similar industry sales will be preferable
• Must have business to business (B2B) experience
• Must have excellent track record in delivering high level sales presentations
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales
• Must hardworking and solutions driven
• Must be a team player
• Must have business acumen and be able to communicate with senior to top management levels
• Must be prepared to travel between sites/clients
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have experience in tender document preparation
• Must have own vehicle and valid driver’s licence