Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
The incumbent will be required to do the following amongst others:
- Initiate, innovate, execute, and lead Nedbank’s procurement strategy and function.
- Drive and implement an efficient & effective procurement strategy in line with the Nedbank Group strategy.
- Lead, support and administer the management of the end-to-end Procurement function in a transparent, fair and equitable manner.
Job Responsibilities
- Reduce total cost ownership for the bank by understanding Nedbank strategy, analyse and categorise spend for the Group, identify cost reduction opportunities, create action plan, set performance targets, and implement the plan.
- Contribute to revenue growth by identifying major suppliers and their employees not banking with Nedbank, prioritise the suppliers, create business leads and forward to relevant stakeholders.
- Ensure value added results for the Group by partnering with stakeholders for effective consolidation and delivery on all business requirements.
- Ensure a strategic partnership through established effective engagement channels by monitoring key expectations of stakeholders (internal/ external) and building long term relationships.
- Promote a healthy culture by being a value driven leader and strategic business partner through developing strong, trusting relations with all stakeholders.
- Ensure that Sub- functional and Group Human Resources objectives are being met by creating an environment and driving own team to improve external relationships.
- Lead delivery of Nedbank long term and short-term objectives by creating strategic plans / policy, establishing scorecards, align scorecards to Group vision and strategy, enable readiness through coaching and mentoring, review business process and controls.
- Identify business risks and lead the management and control of the risks by analysing Supply Chain processes, identifying risks areas, creating and implementing mitigation strategy.
- Manage supplier performance by leading performance surveys, analysing performance, create corrective action plans, enforcing compliance to SLAs / contracts and making appropriate decisions to terminate / renew contracts.
- Provide appropriate leadership, guidance, development and coaching to the team to achieve business objectives.
- Ensure team is staffed with the right capabilities and competence to improve team effectiveness.
- Assist the team in overcoming barriers to effective performance in clusters through effective problem solving to ensure business plan execution.
- Manage team in sub function by capitalising on opportunities to reward excellence in individual performance or take appropriate action.
- Manage retention and succession of key staff by creating an platform for learning development to sustain the leadership pipeline and ensure that the right leaders are appointed in the right jobs.
- Drive the required change intervention to deliver on solutions implemented to ensure return on investment for the enterprise on implemented systems and solutions.
- Keep abreast of new developments and best practice in strategy, business planning and execution to assess potential influence of the direction of best practice in the market to ensure reciprocal returns for Nedbank.
- Produce, align, and monitor Employee Equity (EE) and Transformational plan with Group Strategy, through consultation with relevant stakeholders, to ensure compliance with the Employment Equity Act and Group Transformation initiatives.
- Analyse deviations from EE and Transformation Plan and ensure recommended corrective action is appropriate and implemented where necessary to achieve targets.
- Identify inequalities or barriers within the division by investigating survey results and Remuneration data to ensure achievement of Cluster EE Plans.
- Set guidelines to facilitate achievement of Department of Trade and Industry (DTI) Nedbank targets.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate.
- Professional Qualifications/Honour’s Degree.
- Advanced Diplomas/National 1st Degrees.
Preferred Qualification
- MBA/Master’s degree in supply chain management – will be added advantage.
Minimum Experience Required
- 10 years’+ experience at Senior or Executive level preferably in Procurement and Supply Chain gained at a large-scale institution in procurement.
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Job Purpose
- To design and maintain optimal data models and manage metadata effectively for the Group Marketing Department of Nedbank, enabling seamless data flow between providers and consumers. This role aims to align data modelling and metadata management activities with both business and architectural objectives, maximizing and unlocking the value of data at both the enterprise and system/application levels.
Job Responsibilities
- Data Modelling and Metadata Design:
- Design data models that meet the business requirements, aligning with the agreed architecture framework.
- Manage metadata by ensuring all data-related information is documented, catalogued, and stored for easy access.
- Apply best practices to create data modelling deliverables, including logical and physical data models.
- Utilize Nedbank-approved tooling to create and manage data models and metadata.
- Adopt and promote the Enterprise Data Model, based on IFW standards, to leverage best practices and enhance efficiency.
- Requirements Translation and Data Profiling:
- Translate business requirements into data requirements, ensuring they align with metadata management needs.
- Profile source data to understand quality issues, relationships, patterns, and data rules.
- Identify definitive data sources, analyse source data, and document metadata accordingly.
- Data Flow and Implementation:
- Develop data flow diagrams outlining data movement across systems and interfaces.
- Enable the physical implementation of data models by generating the first-cut physical data model from the logical model.
- Create Source to Target Mapping Specifications, incorporating metadata transformation rules.
- Standardization and Best Practices:
- Ensure all data modelling and metadata deliverables are aligned with development methodologies, modelling principles, and standards.
- Contribute to the continuous improvement of data modelling and metadata management standards by participating in annual and ad hoc reviews.
- Collaboration and Stakeholder Engagement:
- Advise stakeholders on the application of data modelling and metadata management practices.
- Identify opportunities to reuse and enhance existing models, minimizing non-value-adding activities.
- Collaborate with data stewards and other stakeholders to maintain metadata quality and consistency.
- Professional Development:
- Maintain up-to-date knowledge in data modelling and metadata management by attending seminars, courses, and conferences.
- Support the achievement of business strategy, objectives, and values by contributing to Nedbank’s Data Culture initiatives.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science
Essential Certifications
- TOGAF
- Preferred Certifications
- Relevant data modelling and metadata management certifications
- Minimum Experience Level
- Minimum of 5-8 years of experience in data modelling, metadata management, or data architecture roles.
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Job Purpose
- We are looking for a Commercial Valuations Administrator to join a dynamic team of commercial, moveable and immovable valuers by providing support to the team in order to achieve Nedbank's strategic objectives.
- In this role you will be required to provide and perform quality and accurate business administrative support services to internal and external stakeholders.
Job Responsibilities
- Track the volume of valuations performed in relation to turnaround times.
- Ensure assessments are valid and of high quality by complying with policies, procedures, processes, and standards.
- Provide guidance and support to stakeholders to minimize rework.
- Track individual and team performance against performance indicators.
- Comply with service level agreements to make accurate decisions the first time.
- Provide feedback on application decisions based on the organization’s risk appetite.
- Share knowledge on service offerings and client needs.
- Engage with team members, managers, and peers through interactions and meetings.
- Conduct surveys to gather feedback on performance.
- Identify current and future training and development needs.
- Ensure the execution of preparations according to the onboarding checklist.
- Capture and process administration requests on the relevant system.
- Capture and process data on the relevant system.
- Identify and recommend opportunities to enhance processes, systems, and policies.
- Monitor and verify the process flow till completion.
- Extract, generate, and check reports from the system.
- Ensure compliance with Nedbank policies and FICA rules.
- Save electronic files on the server or in a physical secure repository.
- Email the Team Manager when cases or call records are not found or if there is a mismatch of accounts.
- Keep abreast of legislation and industry changes.
- Demonstrate these through interactions with the team and stakeholders.
- Identify training courses and career progression opportunities.
- Complete learning activities, practice experiences, and obtain/maintain certifications.
- Maintain and share knowledge with the team.
- Generate and make available relevant reports and MIS.
- Respond to queries and action requests within the Service Level Agreement (SLA).
- Manage and process invoice payments accurately and efficiently.
- Implement financial controls to ensure all payments are properly authorized and documented.
- Ensure accurate and controlled payment of vendors, suppliers, and internal stakeholders to maintain high levels of customer satisfaction.
- Address and resolve any payment-related issues promptly to ensure smooth operations.
- Oversee and execute payments to branches and client accounts in a timely manner.
- Ensure all transactions are recorded and reconciled accurately.
- Perform regular reconciliations to ensure all financial records are current and accurate.
- Identify and resolve any discrepancies in a timely manner.
- Effectively respond to business queries related to payments.
- Provide clear and accurate information to stakeholders regarding payment statuses and issues.
Minimum Experience Level
- 5 years senior admin level in financial services industry
- SAP Ariba experience would be an advantage
Requirements
- NQF Level 5 or Higher in a Financial or Banking related field essential
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA , Safe Certification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 5 - 8 years
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
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Job Purpose
- The Credit Manager’s objective is to assess and evaluate the lending application for Commercial clients, to minimise impairments and maximise profit.
- This role includes consistent application of the Nedbank’s credit policy, through a risk-based affordability assessment, periodic credit reviews of existing customers, and assessing the creditworthiness of potential customers within the agreed risk parameters as set out in the Nedbank Credit Strategy.
Job Responsibilities
- Validate client and supporting information through analysing and reviewing credit applications by assessing contents of documents for the proposed funding package and the viability of funding being applied for.
- Appropriate client solutioning in line with clients’ business model
- Meeting client expectations by operating within the specified parameters, Service Level Agreements (SLA) and ensuring deliverables are timeously met whilst still ensuring that credit processes are adhered to including mandated official sign on all applications
- Adapt to changes in Legislation by providing input to redesigning credit processes, systems, policies, and procedures where applicable, by recommending and making submissions to the relevant parties.
- Support daily activities of larger team by monitoring the output, by performance and build the intellectual capital of the team.
- Supporting the achievement of the business strategy, objectives, and values by reviewing Nedbank and Business Unit Plans and ensuring delivered systems, processes, services, and solutions are aligned.
- Share knowledge and industry trends with team and stakeholders during formal and informal engagements.
- Identify development areas and align to a personal career plan through input and feedback from leadership and ensure all personal career plan activities are completed within specified timeframe.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Requirements
- NQF Level 7 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous.
- Valid driver's license and own reliable vehicle
- Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment
- Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations.
- Firm understanding of legalities associated with lending and collateral
- 1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
- Proven track-record on managing a large book.
- Must be prepared to travel
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Job Purpose
- To facilitate Nedbank projects to successful implementation of Agile as defined by the Nedbank Agile Centre of Excellence (ACE). Focus on continuous improvement by providing support and partnering with Agile Transformational teams. Support and partner with Agile Transformational teams within the Nedbank Group technology structure (Application Development and Maintenance, Project Management, Agile CoE, Human Resources, etc.) to promote collaboration and ensure consistent application of Lean and Agile best practices.
Job Responsibilities
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Ensure successful implementation of Agile in software projects with improved quality
- Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through weekly facilitation sessions
- Provide expert guidance to software project team in terms of process, system, tools, methods .
- Ensure communication, integration and successful team dynamics
- Integrate with diverse stakeholders by engaging and facilitate with multiple divers groups across a spectrum of wants and needs
- Engage and facilitate with multiple divers groups across a spectrum of wants and needs
- Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
- Conduct regular engagement , communication and feedback sessions with all stakeholders
- Ensure professional relationships with software contractor, consultants, external suppliers and outsourced/ smart source vendors
- Provide timeous reporting to stakeholders
- Support the Agile transformational teams in driving the implementation of Lean and Agile principles and practices across Nedbank.
- Guiding Solution Delivery teams on how to use Lean and Agile practices and values.
- Guiding the team on how to get the most out of self-organisation.
- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments.
- Facilitating discussion, decision-making, and conflict resolution.
- Advise on possible risk issues
- Mitigate risks timeously.
- Ensure all Agile ceremonies are conducted.
- Provide guidance to Product owner
- Coordinate required skills for the core team
- Facilitate retrospective sessions with core team
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Establish boundaries, commitment, trust, rapport and team cohesion by conducting personal conversations with team members.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Job Responsibilities Continue
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certified as Scrum master
- Certified Scrum Professional
- Certificate of completion in Applying Lean Kanban
Relevance in at least one of the following:
- Scrum Professional
- Scrum Master
- Agile Certified Practitioners (ACP) - PMI
Essential Certifications
Preferred Certifications
- A relevant Scrum Master certification in at least one of the following
- Certified Scrum Professional (Scrum Alliance) or;
- Certified Scrum Master (Scrum Alliance) or;
- Certified Scrum Product Owner (Scrum Alliance) or;
- Agile Certified Practitioners (ACP) - PMI or;
- Professional Scrum Master Certification Level 1 / 2 – Scrum.org and;
- Certificate of completion in Applying Lean Kanban
Minimum Experience Level
- Experience in the relevant Agile role for at least one year for a software development team that was diligently applying Agile principles, practices, and theory.
- 6- 8 years experience in IT
- 3 - 5 years experience in leadership roles
- Basic Consultancy experience
- Basic Business strategy experience/exposure
- Basic Process implementation experience/exposure
- Basic understanding of change management and governance frameworks
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
Job Responsibilities Continue
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads.
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 6 - 8 years BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
- Exposure to SCRUM/Agile methodology/SAFe methodology
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Job Purpose
- To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .
Job Responsibilities
- Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
- Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
- Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
- Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Address issues raised in culture survey and improve results by creating action plans.
- Deliver worldclass service by encouraging a client-centric culture.
- Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
- Manage operational costs by spending within budget.
- Ensure quality deliverables by applying best practice and inspecting direct reports' work.
- Ensure direct reports understand and support Nedbank's vision, values and strategy.
- Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
- Asses and develop own performance and behaviour through formal and informal feedback.
- Attend learning, seek coaching or other industry or technical learning events and opportunities.
- Manage and develop a capable high-performing team.
- Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
- Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
- Manage team performance and development.
- Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
- Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Bachelor's Degree with a preference on Communication skills
Minimum Experience Level
- 10 - 15 years Financial Services experience
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
- RE5
Minimum Experience Level
- Must have 2- 4 years Banking Experience - NQF 5
- Sales, Relationship experience
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Job Purpose
- To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.
Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention and cross-selling of bank products.
- Support the achievement of the business strategy, objectives and values.
- Achieve entrenched sales objectives and targets for branch/ market.
- Manage all sales related leads efficiently and timeously .
- Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
- Ensure compliance to operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Achieve effective BROTA compliance.
- Manage Frauds and Losses for Branch/ market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieved the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Lead:
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals.
- Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage and track staff performance and apply corrective action where applicable.
- Manage staff leave requirements.
- Manage staff on-boarding process for staff to become proficient.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Manage staff resources to ensure team efficiency, productivity and full participation.
Essential Qualifications - NQF Level
Preferred Qualification
- An approved FAIS qualification (i.e. Banking or Sales)
- Key Individual (KI)
Minimum Experience Level
- 1 - 2 years
- Sales and service banking experience
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Job Purpose
- To drive data and service requirements and strategy for Nedgroup Investments Retail Sales.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy)
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
- Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction
- Conduct data systems and service-related workshops and training interventions to improve customer service
- Analyse relevant customer feedback systems and identify common trends using the CRM system
- Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets
- Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities
- Improve client data on all client system used by Nedgroup Investments
- Identify training courses and career progression for self through input and feedback from management
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Job Responsibilities Continue
- Drive activation and entrench sales to improve revenue generating accounts
- Focus on portfolio tilt and drive relevant products to increase revenue
- Plan and implement local area marketing activities
- Identify gaps in sales performance and provide training to impacted staff
- Drive strategic sales levers by observing; coaching and testing for understanding
- Increase sales by researching market and identifying sales opportunities and ensuring fulfillment
- Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken
- Improve productivity and participation through daily focus on sales levers
- Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities
- Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned
- Identify training courses and career progression for self through input and feedback from management
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges
- Ability to deal with people both within the organisation and external customers.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Commerce degree in Finance or Investments
Essential Certifications
Preferred Certifications
- Microsoft Office CRM certification
Minimum Experience Level
- 3-5 years in Asset management experience
go to method of application »
Job Purpose
- To provide claims administration support in respect of short-term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities
- Achievement of Service Delivery Standards to stakeholders. Initiation of pro-active and effective communication and legal advice to clients. Provision of legal support to business management in respect of all general legal queries.
- Drafting of legal agreements and contracts for clients.
- Assessment of impact of any new legislation and making recommendations in this regard.
- Manage delivery of outsourced work and monitor performance.
- Retain electronic copies of contract and control sheets.
- Drafting reports on outsourced service providers performance.
- Assist in developing and reviewing legal templates.
- Conduct legal research on matters and attend to claim assessments.
- Extensive knowledge of the various tariffs (Magistrates Court and High Court)
Job Responsibilities Continue
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Engage in appropriate training interventions to promote own professional development.
- Adhere to organizational best practice and legislative requirements
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Legal Qualification (essential)
- Paralegal Diploma
Essential Certifications
Preferred Certifications
- Beneficial: Higher Certificate in Long Term Insurance
Minimum Experience Level
- 3 - 4 years Legal Claims experience of which 2 - 3 years are within Short Term Insurance
Method of Application
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