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Pepkor has the largest retail store footprint in southern Africa. With 5 470 stores operating across 10 African countries, our businesses include many of the most trusted brands on the continent. Pepkors Speciality division provides central infrastructure to launch new brands, nurture smaller brands and position new fashion and footwear acquisitions. Spec...
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Qualifications:
- Grade 12 Matric qualification
- Minimum of three years of proven experience in Retail Management.
Professional Expertise:
- Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
- Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
- Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
- Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
- Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
- We are seeking a candidate who possesses the following qualities:
- Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
- Strong Administrative Skills.
- Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.
- Effective and Exceptional Customer Service.
- Talent Management: Identify, develop, and empower top performers to achieve their full potential.
- Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
- Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.
What will you be doing?
- Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
- Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
- Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
- Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
- Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and en
go to method of application »
Description
- Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.
Key duties
- Sales Management
- Administration and financial management
- Stock management
- Store presentation and merchandising
- Safety and security
- Enable customer centricity
- Effective people management
- Service Department
- Effective teamwork and self-management
Minimum requirements
- Grade 12
- Management experience of 3-5 years
- Retail Management/Business Diploma advantageous
go to method of application »
Description
- Helping software development teams apply the Scrum framework
- The Scrum Master keeps the team organised and on track by hosting daily stand-up meetings, sprint planning meetings, sprint reviews, retrospective etc.
- Planning deliverables and helping teams monitor performance
- Resolving issues that hinder the teams’ work, resolve conflicts and remove obstacles that occur
- Work with product owners to handle backlogs and new requests
- Help teams implement changes effectively
- Ensure deliverables are up to quality standards at the end of each sprint
- Guide development teams to higher scrum maturity
- The Scrum Master hosts daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track.
- Host regular sessions to share updates with product stakeholders about how the project is progressing (or not).
- Ensure that the team is meeting deadlines with the desired outcome
- Send timeous reports to the stakeholders and engage with all parties and keep everyone informed with progress updates
- Must be capable to manage 3 or more teams simultaneously
Minimum Requirements
- Experience in a scrum master role at least 5 - 10 years
- Familiarity with software development environment and project management background
- Have successfully implemented Agile implementation for teams and conducted PI planning workshops
- Good knowledge of other Agile frameworks (Scrum, Kanban, Scrumban)
- Scrum master certification mandatory
- Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
- Hands on experience with Jira and Confluence
- Excellent communication and servant leadership skills
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities (prospecting and cold canvassing) in order to generate sales
- Attract and retain customers through merchandising
- Deal with customers in a customer centric manner
Minimum requirements
Competencies
- Basic knowledge of sales and prospecting processes (will be trained in-store)
- Self-Motivation/Drive/energy
- Customer Service orientated
- Good Communication skills (verbal and written)
- Business Policies & Procedures
- Courage & Confidence
- Personal Resilience
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities (prospecting and cold canvassing) in order to generate sales
- Attract and retain customers through merchandising
- Deal with customers in a customer centric manner
Minimum requirements
Competencies
- Basic knowledge of sales and prospecting processes (will be trained in-store)
- Self-Motivation/Drive/energy
- Customer Service orientated
- Good Communication skills (verbal and written)
- Business Policies & Procedures
- Courage & Confidence
- Personal Resilience
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
Competencies
- Team work
- Self-Motivation/Drive
- Customer Service orientated
- Interpersonal skills
- Communication
- Initiative
- Attention to detail
- Sales and prospecting processes
- Business Policies & Procedures
- Basic Retail Knowledge
- Extensive product knowledge within all categories
- Taking Action
- Courage & Confidence
- Emotional Maturity
- Personal Resilience
- Drive & Energy
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
Competencies
- Team work
- Self-Motivation/Drive
- Customer Service orientated
- Interpersonal skills
- Communication
- Initiative
- Attention to detail
- Sales and prospecting processes
- Business Policies & Procedures
- Basic Retail Knowledge
- Extensive product knowledge within all categories
- Taking Action
- Courage & Confidence
- Emotional Maturity
- Personal Resilience
- Drive & Energy
go to method of application »
Shift Operations Management
- Supervise all courier activities to ensure smooth and timely deliveries.
- Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
- Address and resolve operational issues, including delivery delays, route changes, or emergencies.
- Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
- Ensure that all vehicles are properly maintained and meet safety and legal requirements.
- Monitors and controls the flow of stock into and out of outbound cages.
- Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
- Resolves delivery queries.
- Checks that the correct loading of goods takes place to prevent damage to stock.
- Manages the allocation of trucks, drivers and routes for delivery.
- Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
- Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
- Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
- Addresses queries relating to urgent deliveries / collections.
- Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.
Team Supervision
- Assign tasks to couriers and ensure proper distribution of workload across the team.
- Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
- Provide ongoing support and guidance to couriers during the shift.
Performance Monitoring and Reporting
- Track and evaluate courier performance, ensuring compliance with company standards.
- Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
- Identify and escalate recurring operational challenges to the Operations Manager.
- Supervise and lead a team of couriers, dispatchers, and support staff.
- Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
- Schedule shifts, manage attendance, and handle day-to-day personnel management.
- Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
- Implement process improvements to optimize operational performance and reduce costs.
- Use technology and software solutions to monitor deliveries and optimize routes.
- Act as the liaison between courier staff and management, communicating performance goals and operational updates.
- Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
- Prepare regular reports for senior management on operational performance and staff productivity.
Administrative Duties
- Maintain accurate logs of deliveries, returns, and incidents during the shift.
- Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.
Compliance and Safety
- Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
- Enforces access control to restricted areas.
- Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
- Maintains safe working conditions.
- Complies with all legislative requirements relating to any injuries on duty.
- Attends quarterly Health and Safety meetings with team and address outstanding items.
- Manages the safe working condition of fleet.
- Conducts checks and monitors the maintenance of the fleet.
- Complies with and enforces OHSA legislation in area of responsibility.
- Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.
Customer Service
- Act as the primary contact point for customers to address inquiries or complaints.
- Address and resolve customer complaints and issues related to delivery services.
- Ensure that couriers provide professional, courteous service to all customers.
- Monitor customer feedback to implement continuous improvement in operations.
- Ensure customer satisfaction by resolving delivery issues quickly and professionally.
- Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
- Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
- Treats all customers with dignity and respect.
- Maintains high standards of professionalism in all dealings with customers.
- Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
- Recognises and celebrates customer centric behaviour within others.
- Manages customers’ expectations and communicates appropriately.
- Behaves in a customer centric manner.
- Strong leadership and team management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to multitask and adapt in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficiency in logistics software and tracking systems.
- Diploma or equivalent; additional qualifications in logistics or management are a plus.
- Proven experience in a supervisory role within courier, logistics, or transportation industries.
- Knowledge of local geography and delivery routes.
- Flexibility to work shifts, including weekends and holidays.
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Job purpose
- Managing the company's E-Commerce operations strategy in order to maximize the process efficiency and productivity, and ensure that SLA targets are met.
Key Dials
- Plan, manage and monitor department activities
- Manage the efficient storage and movement of stock and execute inventory control and safekeeping practices
- Implement and maintain compliance to relevant safety policies and procedures
- Implement and maintain performance improvement initiatives and reporting
- Enable Customer Centricity
- Team human resources management
Competency requirements for the position
- Ensure all demand is achieved within the recommended timeframe
- Coordinate the picking, packing, and shipping of customer orders to meet service level agreements (SLAs) and delivery deadlines
- Assign tasks and allocate resources effectively to maximize productivity and minimize idle time
- Establish and enforce quality standards for incoming shipments, storage, and outbound orders to uphold customer satisfaction
- Continuously evaluate and refine warehouse processes to increase efficiency, reduce errors, and enhance overall performance
- Manage internal controls with regards to processes and ECommerce administration
- Manage and ensure SPOC queries are resolved within SLA
- Manage unexecuted tasks
- Manage online order report to ensure timeous deliveries
- Ensure internal and external customer orders are processed daily
- Manage VLPOD and MB5T with regards to orders
- Plan the layout of the E-Commerce section for maximum utilisation and efficiency
- Optimises and maintains the departments design, layout and space utilization
- Resolve materials binning anomalies and take corrective action to prevent recurrences
- Implement changes to the storage areas (bins) to accommodate capacity requirements or Service Centre changes
- Manage the transfer of stock to the correct storage location
- Plan and implement the timeous picking of materials according to the pick wave slips and applicable safety standards
- Assign and monitor RF user activity when packing and picking
- Resolve escalated pending goods issue operations
- Manage the adherence to metrics
- Identify problem areas and areas for improvement and take corrective actions
- Recommend changes/ enhancements to procedures, guidelines, policies and training when needed
- Provide input to the Operations Manager to determine future capacity and demand requirements
- Provide input to the evaluation and formulation of metrics, targets and actions for warehouse operations
- Identify relevant KPIs that align with the warehouse's goals and objectives
- This could include metrics such as order fulfillment accuracy, on-time delivery, inventory turnover, labor productivity, and customer satisfaction
- Utilize warehouse management systems (WMS), inventory tracking software, and other technology solutions to collect real-time data on performance metrics
- Establish clear and specific performance goals and targets for the warehouse department, aligning them with overall business objectives
- Regularly monitor performance metrics and KPIs to track progress towards goals and identify areas requiring attention or improvement
- Analyse and accurately report on the department's performance
- Identify and implement department improvement opportunities
- Identify and implement opportunities to reduce costs
- Manage staff performance in line with performance set targets
- Conduct daily/ weekly / monthly operational meetings with staff on Service Centre performance
- Implement and execute departmental projects
- Act in a customer centric manner that is in line with the service code
- Meet and exceed the requirements of internal and external customers
go to method of application »
Qualifications:
- Grade 12 Matric qualification
- Minimum of 1-2 years of proven experience in the retail environment
What will you be doing?
- Provide customer service
- Achieve sales targets
- Ensure up to date product knowledge.
- Merchandising and store presentation
- Contribute to safety & security
- Effective Teamwork and self management
Application Process:
- Submit a comprehensive application package including:
- Detailed Curriculum Vitae (CV)
- Shortlisted candidates will undergo verification checks, including credit, criminal, and educational background checks.
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Qualifications:
- Grade 12 Matric qualification
- Minimum of three years of proven experience in Retail Management
Professional Expertise:
- Sales & Customer Centricity: Master the art of driving sales through strategic planning, effective prospecting, and exceptional customer service.
- Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
- Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
- Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
- Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
- Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
- We are seeking a candidate who possesses the following qualities:
- Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
- Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organiza6tion.
- Talent Management: Identify, develop, and empower top performers to achieve their full potential.
- Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
- Market Awareness: Stay informed about industry trends, customer needs, and competitor activity.
- Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.
What will you be doing?
- Sales Management
- Stock Management
- Responsible for the service department
- Store presentation and merchandising
- Safety, security and housekeeping
- Enable customer centricity
- Effective people management
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Qualifications:
- Grade 12 Matric qualification
- Minimum of three years of proven experience in Retail Management
Professional Expertise:
- Sales & Customer Centricity: Master the art of driving sales through strategic planning, effective prospecting, and exceptional customer service.
- Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
- Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
- Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
- Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
- Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
- We are seeking a candidate who possesses the following qualities:
- Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
- Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organiza6tion.
- Talent Management: Identify, develop, and empower top performers to achieve their full potential.
- Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
- Market Awareness: Stay informed about industry trends, customer needs, and competitor activity.
- Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.
What will you be doing?
- Sales Management
- Stock Management
- Responsible for the service department
- Store presentation and merchandising
- Safety, security and housekeeping
- Enable customer centricity
- Effective people management
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Description
- Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.
Key duties
- Sales Management
- Administration and financial management
- Stock management
- Store presentation and merchandising
- Safety and security
- Enable customer centricity
- Effective people management
- Service Department
- Effective teamwork and self-management
Minimum requirements
- Grade 12
- Management experience of 3-5 years
- Retail Management/Business Diploma advantageous
go to method of application »
Description
- To generate income and maximise profit from the sales and services by providing excellent customer service.
Key Duties
- Perform sales activities in order to generate sales
- Achieve sales budget/targets and income
- Attract and retain customers through merchandising
- Action cash and credit processes/administration in line with policy
- Deal with customers in a customer centric manner
Minimum requirements
- Grade 12
- 7 – 12 Months sales experience preferably in Retail
go to method of application »
Qualifications:
- Grade 12 Matric qualification
- Minimum of three years of proven experience in Retail Management
Professional Expertise:
- Sales & Customer Centricity: Master the art of driving sales through strategic planning, effective prospecting, and exceptional customer service.
- Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
- Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
- Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
- Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
- Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
- We are seeking a candidate who possesses the following qualities:
- Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
- Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organiza6tion.
- Talent Management: Identify, develop, and empower top performers to achieve their full potential.
- Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
- Market Awareness: Stay informed about industry trends, customer needs, and competitor activity.
- Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.
What will you be doing?
- Sales Management
- Stock Management
- Responsible for the service department
- Store presentation and merchandising
- Safety, security and housekeeping
- Enable customer centricity
- Effective people management
go to method of application »
Job Purpose:
- Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
Key Responsibilities:
- Customer Engagement: Communicate effectively to obtain relevant information.
- Customer-Centric Approach: Handle interactions with care and professionalism.
- Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.
Competency Requirements:
Knowledge:
- In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
- Familiarity with relevant legislation (CPA, NCA, etc.)
- Proficiency in Microsoft Office and relevant systems/applications
Skills:
- Strong telephone etiquette and negotiation abilities
- Effective written and verbal communication
- Conflict management and emotional intelligence
- Business numerical skills and attention to detail
Method of Application
Use the link(s) below to apply on company website.
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