Customer Account Management: Consultant CFS Call Centre at Pepkor Speciality

Job Purpose:

• Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

• Customer Engagement: Communicate effectively to obtain relevant information.
• Customer-Centric Approach: Handle interactions with care and professionalism.
• Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Competency Requirements:

Knowledge:

• In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections  systems
• Familiarity with relevant legislation (CPA, NCA, etc.)
• Proficiency in Microsoft Office and relevant systems/applications

Skills:

• Strong telephone etiquette and negotiation abilities
• Effective written and verbal communication
• Conflict management and emotional intelligence
• Business numerical skills and attention to detail