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Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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Description
We are looking for a self-reliant individual with excellent verbal and written communication skills, to be part of our operation support insurance team. Under the supervision of the department head, you will be responsible for processing all payments of the department.
Payments
- Evaluate and process operational claims (sponsorships, entertainment claims ,water payments and electricity payments)
- Communicate the claims status with relevant stakeholders
- Evaluate and process new suppliers on system.
- Updating of the expense register on Excel and maintaining payment dates within SLA from Finance department.
- Handling and filing of all documentation and correspondence.
- Follow-up on reconciliations for all advance payments made and liaise with Finance department.
Permits
- Evaluate and process permit applications for various sources
- Processing for Saps submission and approval
- Record keeping of permits documentation
- Reports Generation
- Source and branch enquiries on permits maintenance
- Permits system maintenance
- Source maintenance and permits systems maintenance
Representatives Ranking
- Facilitate the rep ranking process
- Monitor tied agents progress monthly
- Allocate preliminary monthly status
- Generate early warning letter to tied agents not meeting the required standards
- Communicate monthly statuses to branches
- Allocate final status annually
- Update systems with final status and communicate statuses to branches
- Communicate annual allocate status by means of letters to tied agents
- Communicate final statuses to commission annually
Rep uniforms
- Identify new uniform qualifiers
- Communicate new qualifiers to the suppliers and branches to commence with the ordering process
- Maintain and manage annual uniform allocation, subsidy and bulk ordering
- Facilitate payment process for annual bulk orders and reconciliation in terms of payments
- Communicate to suppliers new subsidy amount per individuals annually
Promotional items, calendar and diaries
- Administer annual promotional materials and diaries need analysis
- Allocate annual promotional materials quantities per stakeholder
- Allocate annual promotional materials budget subsidy per stakeholder
- Facilitate enquiries from branches and suppliers
- Administer supplier payments for the annual promotional items
- Administer reconciliation in terms of the payments vs budgets
- Facilitate promotional items ordering and delivery arrangements
General administration
- Identify and report any system problems to ensure continuity
- Assist other team members where needed
- Assist with department daily email and telephonic queries
Requirements
- Grade 12
- Tertiary qualification will be an advantage
- Intermediate Computer Skills (Ms Office, Excel and E-mail)
- Experience in providing administrative support
- Experience in coordinating projects
- Experience in budget management and cost tracking
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Description
This role will be responsible to build and model a robust, fault-tolerant data pipeline that cleans, transforms, and aggregates structured and unstructured data into data lakes/warehouse, databases and data sources. The role will work in an agile environment, both in business as usual and project-based team structure, coordinating with ICT team, data scientist/s and data analysts to respond to business requirements by developing and deploying analytical solutions.
Data Strategy
- Assisting in the implementation of a short, medium and long-term Data Analytics strategy related to the specific scope of work that is aligned to the overall AVBOB Data & Analytics strategy.
- Assisting in the implementation of the overall Data & Governance Strategy
Data Engineering
- Liaising with the Chief Data Officer / Data Business Partners /project manager/s / business stakeholders to understand business data requirements in relation to the business objectives and maximizing value of data initiatives.
- Developing an expert understanding of the business’ core operations and related systems and data assets.
- Understanding the appropriate data sets required by business to develop simple models by developing initial drafts
- Providing up-to-date expertise and apply to the development, execution, and improvement of action plans.
- Monitoring the overall performance and stability of data systems and ensure cleaning of data warehouse from time-to-time.
Operations
- proactively implement the standard Data Office guidelines, policies, practices and procedures when developing any solution.
Risk, Governance and Compliance
- Pro-actively keep up to date with required legislative, governance and compliance requirements relating to privacy, security such as POPIA
- Ensuring full compliance with corporate governance, financial and statutory requirements related to data security and data retention and deletion.
- Ensure compliance with established internal control procedures and authority levels.
- Ensuring that exposure to business risks is managed and mitigated through the adoption of effective actions and measures
Teamwork
- Ensuring that SLAs and key success metrics for own work is defined, measured and managed across all data visualisation activities, as required.
Requirements
- Relevant graduate or post-graduate degree (with specific reference to Computer Science, Data Engineering, Business Mathematics and Informatics, Information Technology or related field)
- Successful completion of one or more technical skills assessments
- Prior experience in working with data warehouse, lakes and/or cloud solutions
- At least 4+ years’ experience in data engineering or related fields
KNOWLEDGE, TECHNICAL AND BEHAVIOURAL COMPETENCIES
- Strong analytical and critical thinking.
- Problem solving and attention to detail.
- Communication and collaboration skills.
- Data Source Identification - Functional business domain and scenarios. Categories of data and where it is held. Business data requirements. Database technologies and distributed data stores (e.g. SQL, NoSQL).
- Data Transformation and Integration - Data sources, internal and external. Data extraction software. Data processing techniques. Cloud and big data environments
- Data Modeling - Cloud data strategy, data warehousing, data lake, and big data platforms. Data modeling techniques and tools (For example, Dimensional design and scalability, Entity Relationship diagrams). Database programming languages SQL / NoSQL.
- Code Development and Testing - Coding languages like SQL, Java, C+ and others. Testing methods like static, dynamic, software composition analysis, manual penetration testing.
- Data Governance - Data value chains. Data processes and practices. Regulatory and ethical requirements around data.
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Description
This role is a crucial enabler of AVBOB’s data journey to become a data-driven organisation. The role will primarily focus on driving business-driven delivery of data initiatives in support of business objectives and will ensure that solutions developed by the Data Office are accurately interpreted and effectively implemented by the business as intended. The role will also support in driving data literacy and maturity across the business and assist the Chief Data Officer (CDO) and Project Managers in cataloguing, prioritising and leading business demand for data & analytics related solutions in Insurance Administration.
Data Strategy
- Assist in the implementation of a short, medium and long-term Data Analytics strategy related to specific scope of work that is aligned to the overall AVBOB Data & Analytics strategy.
- Assist in the implementation of the overall Data & Governance Strategy
Business Data Requirements Management for Insurance Administration
- Understanding and alignment of data needs across Insurance Admin business to drive speed in problem definition, in collaboration with the Data Office Team.
- Acting as a bridge between the data team and departments, define and manage data products and services, ensuring they meet business needs.
- Act as a strategic business partner and trusted advisor for business departments and provide them with a single point of contact for data & analytics requirement related queries within defined area of responsibility.
- Assisting in gathering and prioritising demand by making relevant business case for their respective department and working with Project Management office where required
- Partner with business, the Data Office team and project managers in design of high level data and analytics solutions for the business area needs, providing relevant inputs around specific nuances and customising solutions to best fit the business’ needs.
- Responsible for collaborating with the Data Office and the user acceptance tester of the department team to test data products/solutions.
- Building and maintaining trusted relationships with various stakeholders.
- Manage service delivery against commitments made to business customers and provide customer care by serving as the second point of contact for customers.
- Supporting business-oriented data literacy programmes and measure performance against defined KPIs.
- Developing and drive clear, iterative roadmaps in a highly matrixed environment across the overall business and data value chain.
Relationship Management
- Build relationship within departments and AVBOB group
- Proactively manage department relationships and expectations.
Customer focused
- Engage internal customers and stakeholders on group data services and requirements.
- Define, measure and manage SLAs across group as per standards.
- Engage the data team on opportunities to improve customer service.
Risk, Governance and Compliance
- Ensure full compliance with corporate governance, financial and statutory requirements.
- Ensure compliance with established internal control procedures and authority levels.
- Ensure that exposure to business risk is managed and mitigated through the adoption of effective actions and measures
Teamwork
Requirements
- Relevant Degree or diploma in, analytics, data management, information technology
- +5 years’ business analysis experience of which:
+2 years’ experience in data and analytics or technology development, project/ programme management or information technology or customer success or strategy in any industry.
TECHNICAL AND BEHAVIOURAL COMPETENCIES
- Strong communication and interpretation skills
- Expertise in operational management
- Awareness of tools and technologies deployable in this area
- Ability to plan and prioritise tasks
- Ability to apply critical thinking and ensure quick decision making
- Ability to build network internally and externally
- Ability to drive consensus
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RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office.
Requirements
EXPERIENCE REQUIRED FOR THE POSITION:
SKILLS REQUIRED FOR THE POSITION:
- Ability to communicate in English will be a definite advantage.
- Good interpersonal skills.
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Description
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
You should be customer-focused, detail oriented, and efficient. You should also be polite, reliable, knowledgeable, and adaptable.
You will be working for a last standing company with strong values which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Efficient and accurate of processing of daily correspondence and email received.
- Handling of telephonic enquiries and follow-up with outstanding requirements in terms of unpaid claims
- Provide feedback on outstanding accounts and refunds in debtors
- General administration
Requirements
- Matric
- 140 Long term insurance credits
- RE5 Certificate
- 1 - 2 years' experience in Life Assurance
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Description
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the Financial Services Board
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
go to method of application »
RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office.
EXPERIENCE REQUIRED FOR THE POSITION:
SKILLS REQUIRED FOR THE POSITION:
- Ability to communicate in English will be a definite advantage.
- Good interpersonal skills.
go to method of application »
Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
go to method of application »
Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
Method of Application
Use the link(s) below to apply on company website.
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