Latest Job Vacancies at The Estée Lauder Companies Inc.

Position Summary:

• The Expert represents the image, products and culture of the company to the customer.
•  Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.

Key Roles & Responsibilities:

•  Create opportunities to ensure sales targets are met
•  Recruit new customers by collaborating with high-end Brands
•  Drive new product Launches and promotional offers to ensure a 100% sell- through
•  Plan and execute on counter events to achieve sales targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
•  Suggest groups of appropriate products to meet and exceed customer’s needs
•  Assist customers with product and services selection and information.
•  Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
•  Obtain customer data for CRM system or other client list as required.
•  Continue to build Customer relationship by booking follow-up appointments
•  Invite customers to on counter events to strengthen Brand loyalty
•  Give great internal customer service and develop good working relationships with colleagues.
•  Attend work as per counter plan
•  Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
•  Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
•  Ensure personal hygiene levels are at high standard
•  To familiarise yourself with company information, code of conduct  and store information and rules
•  Adhere to proper security procedures regarding handling of cash and assets
•  Submit HR documentation as per HR deadlines
•  Record your personal sales daily and accurately
•  Record daily all customer information accurately and capture correct information on CRM
•  Transfer your daily sales to the counter manager’s book
•  Achieve  the required IPT
•  Conduct a minimum of 4 services per day
•  Book a min of 75% of customers seen back for a follow-up appointment
•  Book and recruit new customers for on and off counter Special Event
•  To keep levels of product knowledge high by reviewing the product portfolio regularly
•  Actively participate in La Mer training sessions and partnered store mandatory training sessions.
•  All customer returns to be handled according to policy
•  Ensure display is per merchandising guideline
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order
•  Ensure discontinued stock and testers are removed
•  Ensure all testers are clean and in good condition
•  Ensure cleaning tools are stocked and in good condition
•  Assist in tidiness of drawers and cupboards and all back areas
•  Ensure counters, shelves and cupboards are kept clean and dust free at all time
•  Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Inform management of any store maintenance
•  Immediately report Health and Safety issues which might lead to accidents.
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low stock and out of stocks to the Counter Manager and AE
•  Assist in the proper rotation of stock
•  Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
•  Ensure there is sufficient stock for all promotions and events
•  Monitor and Control tools, testers and stock that are kept in stock rooms
•  To complete required admin and submit within deadline to ensure accurate reporting
•  Accurate CRM information to improve communication to customers
•  Accurate stock counts to improve DI
•  To submit Payroll admin accurate to ensure correct salary payment
•  To be aware of Competitor activity
•  To be aware of competitor performance to improve awareness to gain market share
•  Analyse competitor events to ensure future improvements and successes of own events
•  Improve business acumen
•  Know and understand counter and personal goals
•  Know counter ranking overall and within treatment category
•  To understand business environment and to think strategically to formulate a plan to achieve goals
•  As a La Mer Expert you are required to teach and empower customers
•  Lead yourself to act as a role model to colleagues
•  Leverage on your strength to be an example to others
•  Strive for excellence in execution to ensure future development

Qualifications
Requirements:

•  Grade 12
•  Retail Cosmetics Experience
•  Must have Skincare Background
•  Must have Luxury Brands Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Achieves the brand expectation for appointment and bookings.

Responsibilities: 

• Create ways to achieve sell through targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Obtain customer data for CRM system or other client list as required.
•  Keep informed about products, company information and store information.
•  Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
•  Actively participate in training sessions and partnered store mandatory training sessions.
•  Inform customers timeously about promotions & events
•  Ensure personal hygiene levels are at a high standard
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times
•  Ensure discontinued stock is removed
•  Ensure cleaning tools are stocked and in good condition
•  Ensure display is per merchandising guideline
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•  Ensure provision in Retek system
•  Ensure all testers are clean and in good condition
•  Maintaining work environment
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Adhere to proper security procedures regarding handling of cash and assets.
•  Weekly top SKU counts
•  Consolidate sales records weekly and then monthly as per required standard

Qualifications 

• Grade 12
•  Experience in the luxury beauty industry/Retail Cosmetics Experience
•  Skilled Make-up Artist or Skincare Specialist
•  Strong Selling Skills
•  Retail/customer service experience
•  Excellent communication skills
•  Abiity to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Achieves the brand expectation for appointment and bookings.

Responsibilities: 

• Create ways to achieve sell through targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Obtain customer data for CRM system or other client list as required.
•  Keep informed about products, company information and store information.
•  Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
•  Actively participate in training sessions and partnered store mandatory training sessions.
•  Inform customers timeously about promotions & events
•  Ensure personal hygiene levels are at a high standard
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times
•  Ensure discontinued stock is removed
•  Ensure cleaning tools are stocked and in good condition
•  Ensure display is per merchandising guideline
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•  Ensure provision in Retek system
•  Ensure all testers are clean and in good condition
•  Maintaining work environment
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Adhere to proper security procedures regarding handling of cash and assets.
•  Weekly top SKU counts
•  Consolidate sales records weekly and then monthly as per required standard

Qualifications 

• Grade 12
•  Experience in the luxury beauty industry/Retail Cosmetics Experience
•  Skilled Make-up Artist or Skincare Specialist
•  Strong Selling Skills
•  Retail/customer service experience
•  Excellent communication skills
•  Abiity to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications 

• Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Job Description

Develops Online Strategy

• Supports brand.com go-to-market strategy for the brand, in close relationship with the brand manager and the regional and affiliate leadership teams,
• Conceptualizes and builds strategies with off-line promotion/activities to drive online traffic, in coordination with DCM and brand(s)
• Defines A&P needs and activations (including always on) to drive brand.com sales
• In strong relation with the brand and media team, collaborates on media agency briefing for holistic view, and lead online always on strategy
• Is responsible for CRM campaign execution in collaboration with brands and CRM
• Stays abreast of Market as well as Regional competitive activity and trends and investigate new e-commerce opportunities

Runs e-commerce activities

• Plans, coordinates and ensures the update and refresh of brand sites
• Owns the quality assurance (QA) of the the brand.com site, in particular purchase experience
• Plans and coordinates all brand.com consumer marketing activities, in partnership and alignment with the brand
• Tracks Online campaigns performance, including CRM & paid digital media programs, to maximize site traffic / sales and ROI
• In collaboration with the supply chain team and the brand product manager, leads the forecasting, demand planning, online customer service aspects of the Affiliate’s brands sites and e-commerce boutiques. Proactively reports strategic and tactical changes to the DP team, and is responsible to quantify demand for the high traffic shopping moments

Performs online analysis

• Monitors and analyzes brand site activities, reports feedback and highlight opportunities for optimization
• Follows up on performances and adjusts online strategy accordingly based on local objectives (traffic/reach, conversion, business, consumer journeys, engagement per brand)
• Based on insights, highlights opportunities for optimization and improvement in terms of efficiency and effectiveness

Qualifications

• 3+ years’ experience in consultancy or project management + local experience required in Beauty Industry, Ecommerce and/or retail strategy experience

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Position Summary:

•  Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Ensure s represents brand in a positive and professional manner at all times
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Achieve sales targets
•  Create ways to achieve sell through targets eg. On counter Special Events
•  Ensures customers are treated professionally at all times/Service excellence
•  Be sales experts
•  Recruit new customers to the Estee Lauder brand
•  Monitor competitor brands
•  Ensure client registry  is kept up to date at all times
•  Ensure all clients are informed timeously of promotions and special events
•  Ensure all sales are recorded according to standard
•  All customer returns to be handled according to policy
•  Ensure in store promotions are organised effectively and timeously
•  Attend training courses as and when scheduled
•  Ensure knowledge levels are accurate and up to date
•  Demonstrates effectiveness in make up application and consultation
•  Demonstrates effectives in skin care consultations
•  Ensure that attendance is punctual and professional
•  Ensure a full, clean and neat uniform is worn at all times whilst on duty
•  Ensure personal hygiene levels are at a high standard
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times
•  Ensure discontinued stock is removed
•  Ensure cleaning tools are stocked and in good condition
•  Ensure all testers are clean and in good condition
•  Ensure there is sufficient stock for all promotions
•  Ensure display is per merchandising guideline
•  Ensure that collateral corresponds with promotion
•  Follow the Estee Lauder Service Standard
•  Record all sales on a daily basis
•  Consolidate sales records weekly and then monthly as per required standard
•  Ensure stock counts are done monthly and recorded timeously
•  Ensure stock levels are maintained according to standard
•  Ensures reports are submitted accurately and  timeously

Qualifications 

• Grade 12
•  Experience in the luxury beauty industry/Retail Cosmetics Experience
•  Strong Selling Skills
•  Retail/customer service experience
•  Excellent communication skills
•  Abiity to work retail hours
•  Beauty Certificate or similar

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Job Description

Develops and executes the retail Sales targets by district, by brand and by store.
 Manages the Store Managers.

•  Develops top door strategy in conjunction with Regional Sales Manager and Brand Manager
•  Monitors the FSS/FSF channel performance, taking actions when needed, in collaboration with retail and brand teams.

In conjunction with the Regional Sales Manager, develops and executes the retail Sales targets by district, by brand and by store:

•   Implement strategies to ensure targets are achieved and where possible exceeded.
•  Runs the FSS/FSF P&L
•  Monitors key success metrics: sales, conversion, AST, Productivity/expenses, NPS, data collection.
•  Actively exploit business opportunities to deliver stretch plans and persevere during challenging times.
•  Makes recommendations to Regional Sales Manager and Brand Managers on yearly targets.

People Management 

•   Attracts, leads, and develops teams to achieve sales plan and deliver high-touch customer service. 
•  Sets the tone for excellence in execution in all field staff, actively role modelling effective selling techniques and driving expectations of delivery of a strong service and selling culture across span of control.
•  Develops and upskills team in retail management techniques and drives commercial performance improvement.
•  Ensures operational efficiencies and completion of procedures according to retail regional and affiliate retail guidelines, brand guidelines and ELC standards.
•  Ensures all activities respect brand standards and visual integrity of stores.
•  Prepares and plans strong implementation plans for staff coverage across all retail locations, with particular focus in top doors.
•  Develop and nurture strong, effective, and productive business partnerships with store managers, customer, malls, and local business.
•  Actively maintain competitor and market awareness and develop strategies to ensure brand outgrows competitors.
•  Develop and execute against top door strategy ensuring top doors grow ahead of competition, overall brand, have staff coverage and together with Trade and Marketing Manager implement.

Person Specifications

•   Thinks strategically. 
•  Leads by example. 
•  Builds trust through reliability and authenticity. 
•  Smoothly handles multiple demands, shifting priorities and rapid change. 
•  Results oriented, with high drive to meet objectives and standards. 
•  Displays proactive and persistent approach. 
•  Anticipates, recognizes, and meets customers’ needs. 
•  Wields effective tactics for persuasion and strong negotiation skills. 
•  Inspires, guides, and motivates individuals and groups. 
•  Nurtures instrumental relationships. 
•  Works with others towards shared goals. 
•  Shares information with colleagues to ensure success of sales division.

Qualifications 

• Full, unrestricted Driver’s license 
•  3 - 5 years retail sales experience, gained within the department store prestige product marketplace 
•  Exposure to marketing, budgeting, and promotional planning, essential. 
•  Demonstrated People Management experience. 
•  Advanced MS Office – Word, Excel, and PowerPoint 
•  Must be prepared to work within a department store environment. 

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Position Summary:

• The Expert represents the image, products and culture of the company to the customer.
•  Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.

Key Roles & Responsibilities:

•   Create opportunities to ensure sales targets are met
•  Recruit new customers by collaborating with high-end Brands
•  Drive new product Launches and promotional offers to ensure a 100% sell- through
•  Plan and execute on counter events to achieve sales targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
•  Suggest groups of appropriate products to meet and exceed customer’s needs
•  Assist customers with product and services selection and information.
•  Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
•  Obtain customer data for CRM system or other client list as required.
•  Continue to build Customer relationship by booking follow-up appointments
•  Invite customers to on counter events to strengthen Brand loyalty
•  Give great internal customer service and develop good working relationships with colleagues.
•  Attend work as per counter plan
•  Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
•  Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
•  Ensure personal hygiene levels are at high standard
•  To familiarise yourself with company information, code of conduct  and store information and rules
•  Adhere to proper security procedures regarding handling of cash and assets
•  Submit HR documentation as per HR deadlines
•  Record your personal sales daily and accurately
•  Record daily all customer information accurately and capture correct information on CRM
•  Transfer your daily sales to the counter manager’s book
•  Achieve  the required IPT
•  Conduct a minimum of 4 services per day
•  Book a min of 75% of customers seen back for a follow-up appointment
•  Book and recruit new customers for on and off counter Special Event
•  To keep levels of product knowledge high by reviewing the product portfolio regularly
•  Actively participate in La Mer training sessions and partnered store mandatory training sessions.
•  All customer returns to be handled according to policy
•  Ensure display is per merchandising guideline
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order
•  Ensure discontinued stock and testers are removed
•  Ensure all testers are clean and in good condition
•  Ensure cleaning tools are stocked and in good condition
•  Assist in tidiness of drawers and cupboards and all back areas
•  Ensure counters, shelves and cupboards are kept clean and dust free at all time
•  Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Inform management of any store maintenance
•  Immediately report Health and Safety issues which might lead to accidents.
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low stock and out of stocks to the Counter Manager and AE
•  Assist in the proper rotation of stock
•  Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
•  Ensure there is sufficient stock for all promotions and events
•  Monitor and Control tools, testers and stock that are kept in stock rooms
•  To complete required admin and submit within deadline to ensure accurate reporting
•  Accurate CRM information to improve communication to customers
•  Accurate stock counts to improve DI
•  To submit Payroll admin accurate to ensure correct salary payment
•  To be aware of Competitor activity
•  To be aware of competitor performance to improve awareness to gain market share
•  Analyse competitor events to ensure future improvements and successes of own events
•  Improve business acumen
•  Know and understand counter and personal goals
•  Know counter ranking overall and within treatment category
•  To understand business environment and to think strategically to formulate a plan to achieve goals
•  As a La Mer Expert you are required to teach and empower customers
•  Lead yourself to act as a role model to colleagues
•  Leverage on your strength to be an example to others
•  Strive for excellence in execution to ensure future development

Qualifications
Requirements:

•   Grade 12
•  Retail Cosmetics Experience
•  Must have Skincare Background
•  Must have Luxury Brands Experience
•  Ability to work retail hours