District Manager KZN - Durban at The Estée Lauder Companies Inc.

Job Description

Develops and executes the retail Sales targets by district, by brand and by store.
 Manages the Store Managers.

•  Develops top door strategy in conjunction with Regional Sales Manager and Brand Manager
•  Monitors the FSS/FSF channel performance, taking actions when needed, in collaboration with retail and brand teams.

In conjunction with the Regional Sales Manager, develops and executes the retail Sales targets by district, by brand and by store:

•   Implement strategies to ensure targets are achieved and where possible exceeded.
•  Runs the FSS/FSF P&L
•  Monitors key success metrics: sales, conversion, AST, Productivity/expenses, NPS, data collection.
•  Actively exploit business opportunities to deliver stretch plans and persevere during challenging times.
•  Makes recommendations to Regional Sales Manager and Brand Managers on yearly targets.

People Management 

•   Attracts, leads, and develops teams to achieve sales plan and deliver high-touch customer service. 
•  Sets the tone for excellence in execution in all field staff, actively role modelling effective selling techniques and driving expectations of delivery of a strong service and selling culture across span of control.
•  Develops and upskills team in retail management techniques and drives commercial performance improvement.
•  Ensures operational efficiencies and completion of procedures according to retail regional and affiliate retail guidelines, brand guidelines and ELC standards.
•  Ensures all activities respect brand standards and visual integrity of stores.
•  Prepares and plans strong implementation plans for staff coverage across all retail locations, with particular focus in top doors.
•  Develop and nurture strong, effective, and productive business partnerships with store managers, customer, malls, and local business.
•  Actively maintain competitor and market awareness and develop strategies to ensure brand outgrows competitors.
•  Develop and execute against top door strategy ensuring top doors grow ahead of competition, overall brand, have staff coverage and together with Trade and Marketing Manager implement.

Person Specifications

•   Thinks strategically. 
•  Leads by example. 
•  Builds trust through reliability and authenticity. 
•  Smoothly handles multiple demands, shifting priorities and rapid change. 
•  Results oriented, with high drive to meet objectives and standards. 
•  Displays proactive and persistent approach. 
•  Anticipates, recognizes, and meets customers’ needs. 
•  Wields effective tactics for persuasion and strong negotiation skills. 
•  Inspires, guides, and motivates individuals and groups. 
•  Nurtures instrumental relationships. 
•  Works with others towards shared goals. 
•  Shares information with colleagues to ensure success of sales division.

Qualifications 

• Full, unrestricted Driver’s license 
•  3 - 5 years retail sales experience, gained within the department store prestige product marketplace 
•  Exposure to marketing, budgeting, and promotional planning, essential. 
•  Demonstrated People Management experience. 
•  Advanced MS Office – Word, Excel, and PowerPoint 
•  Must be prepared to work within a department store environment.