Latest Jobs at Absa

Job Summary

The Messaging Engineer is accountable for:

• Providing application support to business users and other stakeholders in the organization.
• Maintaining correct and current application documentation and making it available to application users.
• Ensuring that impact to business operations because of upgrades and maintenance activities is minimized.
• Overseeing application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs.

Job Description

Delivery & Support

• Manage and provide support for software and applications as per the service level agreement.

• Manage Office 365 and monitor Office 365 service health

• Evaluate Office 365 capabilities and make recommendations for leveraging new features

• Keep up with industry knowledge of Microsoft Office 365, concepts, best practices

• Microsoft Teams administration and creating a deployment strategy

• Assist with the migration of data into Office 365

• Maintain a highly secure Office 365 system through proper configuration

• Work closely with Information Security to establish Office 365 access monitoring

• Troubleshoot Office 365 issues including connectivity and mobility

• Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.

• On-going analysis of current Office 365 security features

• Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third-party integrations

• Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services

• Administer Microsoft Intune/Microsoft Endpoint Manager

• Define and build Office 365 administrative procedures

• Recommend and implement governance techniques

• Manage Office 365 Pro Plus deployment groups and coordinate the release of the respective Office 365 Pro Plus updates to users

• Continually nurture our white-glove support culture in an Office 365 environment

• Champion the adoption of Office 365 services as appropriate for our business

Education and experience required

• 3-5 years of Office 365 and Microsoft Exchange administration experience

• Knowledge and support experience on AD and ADFS

• Knowledge and experience on working with Microsoft Teams or Skype for Business

• Experience with Azure AD and O365

• Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies

• Solid understanding of Windows administration and PowerShell scripting

• Microsoft MCSE Certified

• ITIL V4 Certified

Knowledge & Skills:

• Results oriented

• Strong analytical and problem-solving skills

• Excellent written and oral communication skills

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

Participate in a professional development programme in order to maximise individual and organisational development, through the execution of predefined training objectives.

Job Description

Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

An exciting role that focuses on operational excellence by ensuring seamless and timely processing of deceased portfolios, requiring the paying out of credit balances, issuance of Certificate of Balances (COBs) and closing of deceased accounts thereof. Provide support and guidance to the bereaved family members and executors. Exercise due diligence to mitigate risk, prevent financial loss, and to guard against compliance failure that could result in litigation, financial penalties, and reputational damage | : | : | : | : | :

Preparation of deceased files according to instructions within set timelines to meet clients' expectations:

• Receive initial notification of death from executor by email.

• Draw enquiries on clients portfolio by using CIF and BTP

• Place hold by using BTP on all deceased clients portfolio's on notification of death

• Change the address of the deceased estates portfolio on BTP, to ensure that executors’ correspondence, in future, are directed correctly

Accurately and efficiently attend to Generic Administrative functions for Deceased Estates

• Prepare the certificate of balance by extracting information on all deceased debit and credit accounts from BTP, annotate balance as at date of death and manually calculate the interest accrued.     

• Prepare the income tax certificate by extracting information on all deceased debit and credit accounts from BTP; annotate balance as at date of death and manually calculating interest earned, during the current tax year, and for previous tax year certificates extract and print from BTP or archival system.

• Forward the notification of death received from executor, by internal mail, email and fax, to all the relevant business units (i.e. AVAF, Credit Card, Fund Managers and Wills) within ABSA depending on accounts listed on the deceased clients’ portfolio.

• Request all outstanding documentation by email from executors.

• Ensure that telephonic communication with clients is handled professionally at all times and that accurate feedback is provided to the clients timeously.

• On instruction from the executor, prepare accounts for closure by:

• Extracting basic enquiries from CIF/ BTP for each account that should be closed,

• Scrutinize enquiries for holds that prohibit closure and forward request to remove hold to relevant business unit e.g. Cheque book in library hold refer to Collection Branch,

• Security hold refer to Forensics Department telephonically. - - Bad debt and insolvency hold has to be referred to Third Party Management by Mail Message Service (MMS) on the Online Collection System (OCS) etc.

• Recover service charges from the deceased estate by either debiting the clients account, depending if funds are available, or sending a tax invoice to the executor

• Transfer available funds from dormant accounts on deceased portfolio to unclaimed funds and inform Unclaimed Funds Department via email

• Prepare payment for quality assurance and finalisation.

• Adhere to all risk compliance requirements (e.g. information security) at all times and escalate irregularities to the Team Leader.

• Analyse client queries e.g. new file, payment and policies to assist client correctly within the Service Level Agreement (SLA).

• Perform on the job training to ensure operational competence when dealing with clients.

• Ensure that deceased client’s portfolio is finalised by confirming that all accounts have been closed and closing statements provided.

• Administer the release of securities and inform customers when the release request has been finalised.

MINIMUM REQUIREMENTS:

• NQF Level 6 or equivalent

Experience  required (Preferred)

• Computer literate (MS Office)

• BTP and OCS Experience

• Basic telephone etiquette

• 12 months Leanership

• exposure Deceased estates

Knowledge & Skills:

• Mathematical abilities/Numeric Skills (Calculations) Level: Do without Supervision

• Ability to work under pressure Level: Do without Supervision

• Computer literacy Level: Do without Supervision

• Telephone Skills Level: Do without Supervision

• Communication skills (verbal and written) Level: Do without Supervision

• Knowledge on Tax

Competencies:

• Adapting and responding to change

• Following instructions and procedures

• Delivering results and meeting customer expectations

• Coping with pressure and setbacks

• Planning and organising

WHAT’S ON OFFER:

• Great Team environment

• Autonomy to produce excellent results and delight colleagues and customers.

• Opportunity to influence and interact with senior management

• Work in a multi –disciplinary environment

• Opportunity to discover and learn

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

This role is in the technology area with a specialized focus on user experience and creative front-end development which includes:

• Expert Content Developer;

• Provide input and guide on internal and external web-based front-end design and content;

• Gather content and design requirements;

• Secure stakeholder approval of content proposals (reverts and edits);

• Creation of copyrighting content, including layout;

• Graphics and other media production to support copy;

• Experienced in Google Analytics;

• Implement and maintain reporting of Google Analytics metrics;

• Analyze GA and other user experience data to inform design decisions;

• Expert knowledge of WordPress;

• Creation and management of dynamic WordPress websites;

• Transfer of skills and sharing of knowledge of WordPress features such as the Admin Dashboard, Media Library, Pages and Plugins,

• Implementation and management of approved 3rd party WordPress plugins;

• Development of Absa custom WordPress plugins (PHP);

• Design, create, use and maintenance of web API’s (consume and publish).

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions

• Contribute to all phases of the development lifecycle including

• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions

• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions

• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience

• Apply general design patterns and paradigms to deliver technical solutions

• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)

• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and tracing using Zipkin/Jaeger

• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes

• Debug existing source code and polish feature sets.

• Work with integrated teams and other developers to improve and evolve technical products and services

• Align all application development & development process to Group Architecture & Infrastructure guidelines

• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.

• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications

• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team

• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)

• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks

• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Minimum requirements:

• 3-8 years + experience

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application in the following is evident:

o Automation
o Messaging
o Integration
o Solutioning
o SSL Security
o CI/CD etc.

• Experience working in an agile environment

• Excellent communication, analytical skills and decision making ability in collaborative environments

• Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript

• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms

• Experience with test-driven development and domain driven design

• Solid understanding of messaging protocols and web services like SOAP and REST

• Experience with open-source relational databases

• Knowledge of application server containers: Tomcat, Jetty, JBoss, NodeJS, IIS, .Net Core etc.

• Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS

• Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),

• Ability to create and maintain sophisticated CI / CD pipelines

• Strong understanding of version control and related concepts and techniques, particularly Git

• Experience with appropriate unit testing framework(s)

• Excellent debugging and problem-solving skills.

• Comfortable with stubbing tools like wiremock and/or hoverfly

• Experience with scripting languages like Bash and/or Python

• Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform

• Familiar with OAuth, Open Connect ID and SAML, preferably with an understanding of AD / LDAP /Kerberos

• Familiar with Containerisation technologies like Docker & or orchestrators like Kubernetes

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised