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  • Posted: May 9, 2022
    Deadline: Not specified
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Sales Consultant (FAIS) - Katlehong

    Job Description

    Key Performance Areas:

    • Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
    • Act as a single point of reference to appropriately solution the customer
    • Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g. COR and E2E)
    • Acquire new primary customer’s relationships by utilizing internal and external sources
    • Identify sales gaps by comparing actual performance against target
    • Comply with all sales audit requirements as prescribed by operational risk requirements
    • Retain existing primary and secondary customer relationships through effective cross selling and converting qualified sales leads into sales, by utilizing the sales leads management system

    Experience Required:

    The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following

    • 2 years sales experience banking
    • Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet
    • Knowledge of banking products, systems, policies and procedures.
    • Knowledge of legislative requirements (eg: FICA , Compliance)

    Education:

    • NQF level 5 relevant qualifications (accredited with FSB)

    Closing Date: 13th, May 2022

    go to method of application »

    Financial Adviser

    Job Summary

    • Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Administration: Effectively fulfil all required administrative duties, including tracking and reporting 
    • Customer Experience: To provide service excellence and achieve customer satisfaction 
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Closing Date: 13th, May 2022

    go to method of application »

    Consultant Sales BA2 (FAIS) - Alex Mall (ZA)

    Job Summary

    • Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
    • Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. 
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
    • Customer Experience: To provide service excellence and achieve customer satisfaction

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Closing Date: 13th, May 2022

    go to method of application »

    Teller - Standerton

    Job Summary

    To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

    Job Description

    • Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
    • Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
    • Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
    • Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
    • Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
    • Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
    • Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
    • Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
    • Prepare reconciliation reports for audit and management review purposes
    • Ensure that journals are processed to recover charges for manual transactions processed for customers
    • Ensure adherence to the SARB minimum requirements 
    • Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
    • Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
    • Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
    • Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
    • Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
    • Ensure accuracy and efficiency when engaging with the customer.
    • Ensure friendly, focussed customer interaction at all times
    • Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
    • Ensure adherence to the Corporate Wear policy
    • Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
    • Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
    • Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
    • Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
    • Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
    • Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
    • Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
    • Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
    • Capture all other leads on SMD once agreed by client
    • Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
    • Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
    • Conduct cash counts and visual checks as assigned by the line manager from time to time
    • Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
    • Keep transactions records available for control purposes
    • Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
    • Refer any concerns to the line manager for follow up and decision making on whether to proceed
    • Follow cash management procedures and limits as prescribed
    • Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
    • Adhere to prescribed control measures to prevent fraud, losses and shortages
    • Report suspicious transactions as per Money Laundering control frameworks
    • Complete and maintain applicable registers (Teller and Key registers)
    • Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation 
    • Follow off-line procedures and comply with all regulatory and compliance requirements
    • Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
    • Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
    • Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. 
    • Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates.

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Closing Date: 13th, May 2022

    go to method of application »

    Senior Manager: Quality Control (QC): IT Audit

    Job Summary

    Support the Senior Manager: Quality Control (QC) Lead to review ITO Risk Assurance processes and related activities. Support the Senior Manager: Quality Control (QC) Lead in monitoring the quality of assurance work carried out across the ITO Risk Assurance team in accordance with full compliance with regulatory requirements. Assist the Senior Manager: Quality Control (QC) perform independent quality reviews on reviews and provide meaningful insights into reporting matters.

    Job Description

    Accountability: Quality Control

    • Support the Senior Manager: QC Lead in the development of the quality control process.
    • Support the Senior Manager: QC Lead in the development and maintenance of the ITO Risk Assurance methodology, templates and specific projects as determined by the Head: ITO Risk Assurance.
    • Support the Senior Manager: QC Lead to proactively engage with the ITO Risk Assurance team, providing coaching and support.
    • Support the Senior Manager: QC Lead in the review of the execution of the ITO Risk Assurance work and identifying areas for improvement.
    • Support the Senior Manager: QC Lead in reviewing deliverables prepared by the ITO Risk Assurance team and assessing the quality of work in compliance with internal policies, standards, processes and procedures.
    • Maintain an up-to-date knowledge of Auditing standards and an awareness of audit regulations.
    • Identify issues through sound analysis and application of commercial acumen.
    • Support the Senior Manager: QC Lead to develop and provide ITO Risk Assurance training to all ITO Risk Assurance team for new joiners and existing team members including addressing the thematic issues identified during QC.
    • Assist the Senior Manager: QC Lead in providing oversight and guidance to the ITO Risk Assurance team through additional on the job training and guidance sessions.

    Accountability: Adhoc Execution of Assurance Reviews

    • Develop an in-depth knowledge of ITO as well as other business clusters and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within the process under review.
    • Provide consulting services to implement lasting change and sustained improvements around critical processes to support the bank’s top priorities.
    • Support the Senior Manager: Combined Assurance and Reporting in validating effective and ineffective controls for ITO.
    • Execute on reviews (Security Validation/ IT General Controls/ Change) in line with the ITO Risk Assurance methodology requirements.
    • Perform and proactively participate in the timely clearing of review notes raised by the Senior Manager: QC Lead to ensure overall high quality of work performed.

    Accountability: Reporting

    • Utilisation of in-depth knowledge of the ITO Risk Assurance methodology to assist the Senior Manager: QC Lead design, manage and report thematic issues identified during the QC reviews.
    • Provide effective feedback to the team on an ongoing basis during the QC process.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Closing Date: 16th, May 2022

    go to method of application »

    Head of Operational Risk CIB ARO & International

    Job Summary

    Enable effective Operational Risk Management practices and delivery in the Corporate and Investment Banking (CIB) Africa Regional Operations (ARO) Countries, as well the International Offices and Non-Presence Countries. Partner with CIB Pan African Business Owners, 1LOD, 2LOD Risk Owners, Internal Audit Partners, as well as in country Business and Risk owners within a matrix structure.

    Guide the Country and CIB business through the implementation of the Operational Risk Management Framework and oversee the maintenance of risk and control practices across the businesses. Provide oversight and independent robust challenge to risk decision making and review the risk profile of the businesses against risk appetite and performance measures and agree actions to change the shape of the profile where appropriate.

    Job Description

    Accountability: Risk Assessment and Risk Management

    • Support an effective risk culture, where there is an open, proactive, and constructive dialogue relating to Operational Risk.
    • Management oversight on ARO Colleagues and Integrated (Aggregated) Reporting Specialists, to ensure that appropriate Governance, risk, control, and conformance requirements are effectively assessed, aggregated/integrated and reported for CIB ERC and ARO ERC, as well as other CIB and Group MI Insights & Reporting Requirements.
    • Provide support and ensure the required governance, control assurance, risk management, integrated reporting, and control assurance objectives.
    • Guide and support Business Reviews performed by ORM in Country by assisting in defining the scope and support on the review of evidence, review of the final report and concluding on the remediation actions.
    • Enable business aligned reporting, escalation of CIB Control Issues and management of Issues related to Significant Risk Events. Drive and embed the CIB ARO MCA and CE reporting, engagement with Country Leadership, Regional Directors and CIB Management to challenge the quality of reporting.
    • Monitor RTS plans per risk type and country. Review evidence to support ratings provided to ERCs and SARB.
    • Promote and support timely and complete reporting of risk events and control issues by the business (first line of defense).
    • Provide challenge over the quality and completeness of Significant Risk Events for monthly CIB Forum and Group reporting requirements (BA410). Develop and enable automated reporting; introduce DQ tools to 2LOD in country and share thematic failures and root causes across countries.
    • Enable the First Line in each of the countries to manage Operational Risk effectively through provision of advice, tools training and robust independent challenge.
    • Design and implement an agreed programme of regular monitoring and evaluation to assess appropriateness and effectiveness of the internal governance and control arrangements.
    • In partnership with business management, participate in post incident reviews to identify and analyse root causes and learning, and to ensure that any necessary remedial actions or control improvements are implemented to prevent future losses and events.
    • Review and challenge with the First Line and other stakeholders the design and effectiveness of controls to manage operational risks within appetite and seek appropriate assurance to support the outcomes.
    • Provide superior thought leadership to the senior First and Second Line management through the use and evolution of risk frameworks to deliver effective risk management to the business and through the education of the senior management team in effective risk management.
    • Support and challenge the First Line at senior levels using superior influencing and negotiating skills to identify, assess and control emerging risks prior to material P&L impact.
    • Deliver value-adding risk assessments and advice to strategic/other change projects and new products to ensure changes to the business risk profile are properly quantified and mitigated/managed within agreed risk appetite.
    • Drive the evolution of operational risk measurement and reporting through supporting the development of Key Risk Indicators and risk profile for each function/business unit.
    • Deliver value-added MI, specifically Key Risk Indicator trends, and analysis of the drivers of operational risks to help business and senior management better manage operational risk and the associated capital charges.
    • Oversee effective implementation and maintenance of approved solutions for operational risk reporting.
    • Advise and support the business in respect of other operational risk/control related matters e.g. audits.
    • Awareness and a comprehensive appreciation of other risk types and how they impact and relate to Operational Risk.
    • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework, Operational Risk Management Framework and internal Policies and Standards.
    • Support the Country teams to implement the required Basel framework as prescribed by the Regulator.
    • Ensure Regulatory requirements and changes are implemented with oversight from Country and CIB Management and Risk teams.
    • Provide Performance feedback at a Country ORM level, as well as individuals supporting CIB ORM in each of the countries.
    • Oversee and provide support on the implementation of new product approval governance and control assessments.
    • Lead and coordinate the ERMF workstream for new jurisdictions, acquisitions, and expansion projects.

    Accountability: Insight to inform business and strategic decision making

    • Partner with CIB Pan African Business Heads and Country Heads of CIB in conjunction with Risk Partners to pro-actively enable the operationalisation of the growth strategies and expansion into different jurisdictions.
    • Advise Business on risks and minimum controls required to perform CIB activities for both product and presence expansion.
    • Drive senior leaders to make risk informed key business and strategy decisions through their understanding of the business and their role in the governance of the business through Second line interaction and involvement in key committees/forums.
    • Provide insightful analysis and interpretation of risks to the First and Second Line based on a thorough technical understanding of the Operational Risk Management Framework (ORMF), robust and relevant knowledge of the business with which he/she partners and a deep and broad external market view on risk theories and current best practice.
    • Provide input and guidance for setting the operational risk strategy relating to operational risks.
    • Ensure that all business units and countries have measures in place to monitor and manage their own operational risk profiles.
    • Oversee the development, localisation and implementation of major corporate policies. Establish risk appetite in conjunction with the business, to ensure that business maintains exposure in line with this appetite based on a balanced risk/reward decision.
    • Drive the embedment of the Group Operational Risk Framework, promoting the integration of operational risk consideration into all risk reward decisions and general business management.

    Accountability: People Management

    • Determine the people management strategy for the ARO Business area with a focus on talent management, development, resourcing and retention, ensuring resource allocations are commensurate with growth/focus areas.
    • Develop in Country Risk professionals through knowledge sharing with ARO Counterparts.
    • Provide coaching and support to effectively check and challenge 1LOD in Country.
    • Partner with ARO head of G&C and ARO ORM to identify gaps and provide risk framework training.
    • Identify where CIB Product training is required and coordinate with the relevant product stakeholders and SMEs to deliver either face to face or through electronic channels.
    • Role model the Absa values and embed them through the function, enabling colleagues to operate and demonstrate the values at all times.

    Accountability: Stakeholder Management

    • Build and maintain effective relationships with Business/Functional Head across ARO and the International Businesses.
    • Develop risk professional relationships with other key risk professionals across the Group.
    • Develop risk relationships and provide support to the ARO Country Operational Risk resources and CROs.
    • Engage with regulators as and when required by business and jurisdictional needs.

    Accountability: Business and Operations Management

    • Ownership and accountability for the annual planning and review travel and other expenses related to the function.
    • Ensure that the function has sufficient resources to deliver on operational and customer commitments.
    • Ensure that the function is managed within acceptable parameters and that governance and management processes exist and operate effectively.
    • Ensure that all other areas of operational and business management (e.g., change/project manage, crisis management) are in place and operating effectively.
    • Engage CIB Product and Functional ORM Leads to participate in country engagements.
    • Partner with CIB ARO Governance and Control teams (SA & In-Country) to effectively implement and support the ORMF and ERMF for CIB.
    • Actively engage with the ARO CRO for aggregation and effective delivery of co-owned risk remediation and other projects.
    • Perform all other duties as reasonably assigned

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Closing Date: 16th, May 2022

    go to method of application »

    Project Administrator

    Job Summary

    To provide programme/project administrative services to one or more Programmes/Projects within Finance Change, ensuring compliance to related methodologies by monitoring and reporting on project governance, control, allocation of resources and programme/project status as well as supporting the effective operation of the Finance PMO.

    Job Description

    • Execute duties and provide assistance to Programme/Project Managers and the PMO as determined an in line with general duties of a Project Administrator.

    Project Administration Support

    • Act as a reference point for Portfolio Management Office (PMO) queries and information and be an advocate for best practices in project management.
    • Assist in Monitoring project activities and following up on outstanding actions emanating from Key project meetings
    • Develop positive relationships with all stakeholders staff to enable the Portfolio Management Office (PMO) to provide support including facilitation, tracking and reporting on projects, and training.
    • Execute duties and provide assistance to Project Managers and the Portfolio Management Office (PMO) as determined and in line with general duties of a Project Administrator.
    • Ensure all queries are mitigated within a reasonable timeframe and escalate if not resolved within 24hrs.
    • Identify programme/project administrative problem areas and propose necessary corrective action and report to Portfolio Management Office (PMO) Manager.
    • Provide assistance to Programme/Project managers in the correct use of standard Portfolio Management Office (PMO) templates, processes, procedures and reporting tools as used throughout project governance, planning and executing project work in support of approved stakeholder requests.
    • Support the Project Steering committee’s governance process for project approval, planning and execution. E.g. Project Artifacts (Terms of Reference etc)
    • Support, coach and train new and current staff in the Project Administration environment as and when required.
    • Ensure all project Artefacts are complete, accurate, spelling correct and of high quality standards

    Reporting of Project information on PlanEx

    • Ensure PlanEx is accurately updated ( CRAID's, Resources allocations and attestations, Milestones on MS Project online) ensure that none of these appear on exception reports and that all action items are captured, tracked and closed out by the respective owners timeously. .
    • Schedule risk review meetings and maintain CRAIDs (Constraints, Risks, Assumptions, Issues & Dependencies) log on PlanEx
    • Assist with capturing CCN's on PlanEx and monitor all approvals until complete
    • Assist Project Manager in reviewing and updating required information on all fields within PlanEx ensuring completion and accuracy

    Project/Programme governance and compliance Support

    • Meet and have continued Weekly engagements with Project Managers to ensure all activities monitored, tracked and actioned.   
    • Understand and maintain a basic understanding of policies and procedures as relevant to processes.
    • Assist Project Managers in reviewing projects to ensure that all completed milestones have deliverables that correspond with the agreed scope, and are of an acceptable standard.
    • Assist Project Manager in scheduling post implementation review workshops /meetings.
    • Support the Portfolio Management Office (PMO) with the audit of closed projects in order to give recommendations to new projects.

    Project Planning Support

    • Assist the Project Managers with the review of project plans and perform basic quality assurance checks:
    • Assist the Project Managers with updating project plans on MS Project by the specified time required for reporting and management purposes.  Joint accountability with Project Managers, ensuring all milestones are updated with the correct rag and none have expired
    • Ensure that the JIRA/Teams Boards (Kanban Board, User Stories etc) is maintained weekly.
    • Where necessary, assist the Project Managers with consolidation of project plans, by collating all project milestones into one overall flight plan, showing delivery dates, and interdependencies.

    Project Resourcing Support/CRC/Coupa

    • Arrange team logistics, including venues, on-boarding and induction of new team members as well as offboarding.
    • Ensure new joiners have access to all the systems they require
    • Ensure time is captured by all project resources and follow-up on outstanding timesheet submissions where necessary.
    • Ensure that the CRC is supplied with the correct onboarding templates and budget screenshots to enable timeous onboarding and if required liaise with the suppliers in obtaining the required risk documentation is sent to the onboarding specialists.

    Project and Governance meeting support        

    • Perform necessary time-keeping reporting as required by the Programme/Project Manager and Portfolio Management Office (PMO).
    • Maintain stakeholder register for meetings
    • Setting up of all project meetings as required, stand-ups, steerco’s, working groups, workshops, adhoc meetings etc. 
    • Set up and maintain project logs and distribute for action
    • Ensure all project governance document is uploaded timeously and all governance adhered to by maintaining and updating the shared drive filing structure for all project/programme related documentation and store related documentation on the Shared drive and PlanEx for audit purposes according to the defined folder structure.
    • Ensure Project Managers and PA's have access to store project data on Portfolio Management Office (PMO) shared drive.
    • Ensure the filing of project documentation (physical and digital) by project team members is completed, including the backup of digital information, to ensure a consistent high standard
    • File and monitor project approvals and sign-offs.
    • Adhere to and Policies and procedures to ensure project management documentation, reports and plans are relevant, accurate and complete

    Communication and Reporting Support

    • Assist in the preparation of periodic project/programme status reports (Weekly Project updates on PlanEx)
    • Assist where necessary in providing consolidated benefits reporting and analysis on projects and review of change control of projects.

    Finance Management Support

    • Respond to department queries on billing, metrics, reporting and other data requirements.
    • Understand the deliverables of internal and external Portfolio Management Office (PMO) Stakeholders and contribute to success through cooperative and shared networking.
    • Assist Project Managers in maintaining, scrutinising and reporting on all Financial Management transactions  to effectively manage project finances (Open Commitments, Actuals Tracking)
    • Assist with Monthly Forecast submissions to central Finance Change team: Including Variances (budget v forecast), commentary and latest Business Case.
    • Escalate Financial issues timeously ensuring that payments reflect on SAP and commitments reflect for new contractors.
    • Assist the Project Managers and Portfolio Management Office Finance Team Closing Purchase orders timeously when funds are depleted or when a contract has come to an end
    • Ensure that all expenses are authorised by the appropriate people and are submitted for payments
    • Assist Portfolio Management Office finance team with FMR change transactions,  monthly journals and year end accruals
    • Assist with updating manpower and contract resources on CMS and ensure that Project Managers attest on time every month.

    Project Compliance Support and Risk Standards

    • Ensure Project Change Risk Policy Standards are adhered to
    • Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle and provide support with the creation and improvement of Portfolio Management Office (PMO) processes, procedures and tools.

    Education

    • National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    Method of Application

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