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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Description
Production related responsibilities:
- Accounting – posting to the General Ledger accurate and timely information, in accordance with IFRS
- Substantiation of the trading balance sheet – ensuring the full balance sheet can be substantiated
- Regulatory reporting - ensuring accurate and timely data submissions to regulators
- Data ownership – Ensuring the quality and accuracy of the data going downstream to other infrastructure areas
- Control environment – Overseeing and maintaining the control environment in which the business operates
- P&L review – understanding and providing commentary on the P&L; displaying an understanding of the applicable Greeks (attribution) to explain PnL moves and the respective products on the desk. Being able to relate the said moves to Market trends or behaviour (anaylytics)
In the process of production focus is needed on:
- Reporting – Ensuring reporting is accurate and timely
- Control – Ensure a robust control environment and report any deficiencies or issues to managers/relevant stakeholders
- Understanding and problem solving – Ensure solid understanding of the production requirements and assist with solutioning for issues that arise
Key Accountabilities:
- P&L production and BS substantiation
- Reconciliations, including timely resolution of breaks/issues
- Financial reporting, including but not limited to monthly management packs & AFS preparation
- Interaction with key stakeholders
- Process Owner (accountability)
- Tax calculations & return submissions (VAT, STT, Income Tax)
- Other legal entity related responsibilities (Regulatory, Compliance etc)
- Strategic and/or Project and /or Change related Initiatives (efficiency etc)
Education and Qualification
- B Com degree/similar qualification in a financial/related discipline
- CA or CFA qualification/candidacy is a plus
- Financial Accounting (including IFRS) knowledge in the financial services context
- Experience/familiarity with Tax is an added advantage
- Investment banking or Product Control experience
- Product specific knowledge is an added advantage
- Individual must be strong with regards attention to detail/accuracy, and able to operate within a complex environment
- Experience in creating and maintaining an effective control environment
- Experience with Projects and / or Strategic Initiatives and / or Change Management
Closing Date: 30th June 2022
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Job Summary
The purpose of the role is to manage the AVMS business unit to optimise the delivery of sustainable returns to its shareholders, while protecting the interests of all stakeholders and ensuring alignment with the vision and strategy of Relationship Banking and taking the necessary cognisance of appropriate risk mitigation and compliance requirements.
Job Description
The purpose of the role is to manage the AVMS business unit to optimise the delivery of sustainable returns to its shareholders, while protecting the interests of all stakeholders and ensuring alignment with the vision and strategy of Relationship Banking and taking the necessary cognisance of appropriate risk mitigation and compliance requirements.
Key Responsibilities:
People Management
- Leadership and guidance of the management team (and through them, all staff) to derive the required performance to achieve AVMS vision and strategy.
- To drive values based behaviours in line throughout the company, ensuring appropriate alignment with Absa
- Create and deliver against an appropriate Employment Equity and Black Economic Empowerment Plan.
- Establish and maintain a succession plan for the Managers within the business unit.
- Ensure implementation of the necessary talent management, mentoring, coaching and performance development programmes in order to grow existing talent and skill
- Take active measures to attract and retain the necessary skills and talent as needed to ensure that AVMS remains relevant and competitive in its industry.
Strategy & Business Management
- Formulate strategic plans to ensure the achievement of AVMS strategy and vision (i.e. to be the leading fleet solutions entity in Southern Africa). Such strategy to be aligned with Relationship Banking.
- Develop implementation plans and projects for the business unit to meet business objectives as set out within overall strategy
- Ensure that AVMS remains relevant, competitive and market leadings through continually anticipating market trends and formulating action plans to take advantage of business opportunities
- Identify and ensure representation of AVMS at relevant industry forums, like SAVRALA, to represent AVMS interest, influence regulations and market changes and remain abreast evolving trends.
- Ensure an appropriate balance between a strong sales and customer service culture (driving unit sales) whilst at the same time protecting the profitability of AVMS maintenance and residual value income streams (writing of quality business).
Risk Management
- Ensure that robust mechanisms and relevant risk forums are in place to manage the operational risk of the business.
- Ensure that such forms actively manage the key risk elements of the AVMS business model - specifically the levels of maintenance burn rates and residual value profits / losses.
- Ensure alignment and compliance with broader Relationship Banking risk forums
- Ensure sufficient reporting / disclosure to AVMS board level risk forums as deemed necessary
- Ensure that Business Continuity Management plans are in place according to Group Standards
Financial oversight
- Regular reviewing of the financial dashboard reporting with the management team, to identify evolving risks and trends, and to take necessary action.
- Ensure the timely and quality production of financial reports for the business unit including budget vs actuals, statutory and regulatory reporting as required by group / legislation.
- Approve Capital Expenditure items and operating expenditure within mandate and ensure proper processes are followed for the acquisition of capital items.
- Ensure adequate financial provisioning for operational risk positions as necessary Statutory - Director Duties.
Statutory - Director Duties
- To perform the required statutory and fiduciary duties as per the current corporate governance requirements stipulated within the current companies act.
- Taking the necessary cognisance of the King 3 codes of good practice - and to ensure that AVMS is managed accordingly.
- In line with the prescriptions of the relevant acts, to actively manage the interests of all stakeholders (See below) Stake Holder Management.
Stakeholder Management
- SHAREHOLDERS: Engage as necessary with Relationship Banking / Absa group (shareholder), and other stakeholders within the Group, to mutually identify opportunities and to manage expectations.
- CUSTOMERS: Engage regularly with the business unit's customers to develop and sustain a strong understanding of their needs and how best to meet these.
- SUPPLIER: Engage regularly with the business unit's suppliers to ensure sustainable service delivery and to identify and exploit growth opportunities.
- STAFF: To protect the interests of staff as stakeholders of a broader fleet industry - beyond the norms of the banking sector.
- ENVIRONMENT: to consider the impact AVMS operating policies have on the environment and also to strive for the implementation of broader customer fleet policies that conserve resources and protect the environment.
Competencies:
- Business Acumen
- Inspirational People Leadership
- Customer Orientation
- Results Orientation
- Collaboration and Influencing
- Innovation Leadership
- Change Leadership
- Pan African Citizen
Minimum Requirements
- BCom Degree/LLB (NQF 7), Post Graduate (NQF 8) or higher
- At least 5 years general management experience in a dynamic, competitive, service orientated business environment;
- A proven track record of successful leading, managing and developing profitable business or having divisional/unit profit and loss responsibilities;
- Experienced in managing change and developing new business principles as well as the workings of the motor vehicle industry
- Understanding of fleet management products and principles as well as the workings of the motor vehicle industry processes to increase efficiency and profitability
- Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.
Closing Date: 29th June 2022
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Job Description
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Closing Date: 29th June 2022
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Job Summary
To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
Key Performance Areas:
- Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
- Act as a single point of reference to appropriately solution the customer
- Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g. COR and E2E)
- Acquire new primary customer’s relationships by utilizing internal and external sources
- Identify sales gaps by comparing actual performance against target
- Comply with all sales audit requirements as prescribed by operational risk requirements
- Retain existing primary and secondary customer relationships through effective cross selling and converting qualified sales leads into sales, by utilizing the sales leads management system
Experience Required:
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following
- 2 years sales experience banking
- Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet
- Knowledge of banking products, systems, policies and procedures.
- Knowledge of legislative requirements (eg: FICA , Compliance)
Closing Date: 29th June 2022
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Job Summary
The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
- Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
- Proactive planning, solutioning, customer acquisitions management and relationship management
- Educate customers on Absa’s value proposition and digital adoption in area.
- Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
- Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.
Job Description
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
- Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
- Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
- Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
- Proactively identify cross sell opportunities of customer portfolios within respective branches/area and execute on customer engagement plan
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
- Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery
- Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
- As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
- Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
- Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
- Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
- Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework
Customer and Stakeholder Management
- Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
- Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
- Diligently apply sales and service standard principles in execution of business objectives
- Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
- Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
- Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
- Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
Colleague
- Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
- Act as backup for other team members, as part of business contingency plan.
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices within the Sales team
- Proactively network & research to stay current on key areas of expertise
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
- Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures.
- Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
Education
- National Diplomas and Advanced Certificates: Banking (Required)
Closing Date: 29th June 2022
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Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Customer Experience: To provide service excellence and achieve customer satisfaction
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Closing Date: 29th June 2022
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Job Summary
Overall job purpose
The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Job Description
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
- Deliver sales and service delivery targets within the assigned areas of responsibility
- Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels)
- Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region
- Actively contribute to Regional Sales strategy and plans
- In conjunction with ES RM/TL, proactively devise weekly plans and activities to drive sales growth
- Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
- Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
- Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
- Identify and prospect future potential clients turning leads into real business opportunities
- Leads Management – proactive utilisation and conversion of assigned leads
- Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
- Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
- Actively mine EVP Schemes to deliver on sales and service targets for the region
- Effective sales execution planning (activities, time management, resources, travel etc.)
- Ensure you act in line with the External Sales Disciplines and New Ways of Work
- Higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition
- Identify and Execute Campaign Management to execute on business growth
- Daily sales planning to align to attainment of benchmarked core sale efficiencies
- Strategic Time Management: apply and reflect on time management plan
Customer and Stakeholder Management
- Proactive understanding and assessment of customer segment to support sales and activity planning and sales
- Proactively engage customers on needs analysis, as well as products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and customer needs
- Proactively resolve client queries, concerns and complaints, with focus on first point of contact resolution
- Ensure a holistic service and customer experience, as a standard, for all clients aligned to the overall external sales team process and methodology.
- Positively contribute to customer experience score levels to attain >92%
- Customer Relationship Management - Participate in client engagement routines (planned visits) for improved sales and service delivery
- Act as a Brand Ambassador in all client and business activities
Colleague
- Actively contribute to ES Team and Region in all activities
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices in the External Sales team
- Proactively network & research to stay current on key areas of expertise and to support business/sales growth initiatives
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, at all times
- Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.)
- Ensure appropriate product and service solutions are provided to customers through quality consultations e.g no mis-selling
- Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio
- Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
- Aligned sales activity, sales and service reporting and migration planning
- Devise and apply accurate reporting to support sales planning and activities
Education
- Bachelor's Degree: Banking
Closing Date: 29th June 2022
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Job Summary
Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Skills and Experience Required:
- Minimum 4 years' experience in a similar role
- .Net Core experience required
- SQL knowledge required
- Integration technologies (eg. WEB API, Rest etc.) required
- Cloud (AWS or Azure) beneficial
- Python knowledge (beneficial)
Education
- Bachelor's Degree: Information Technology
Closing Date: 28th June 2022
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A cloud engineer is responsible for the setup and maintenance of cloud environments that enable our developers and product owners/senior users to experience mature and integrated development and deployment. The work of a cloud engineer brings full automation of the development to deployment production pipeline and rapid deployment of code to the team. It includes automation of code pulls, code integration and container builds, quality assurance, infrastructure, as well as the controls necessary for an appropriately administered delivery of code into production.
Job Description
Experience and qualifications
Must Have:
- Relevant degree
- Certification in the AWS Cloud Platform
- Experience as a cloud engineer (or equivalent) in a large organisation;
- Familiarity with program languages including .Net, PHP, Python and Selenium (Jscript);
- Experience with:
- Openstack, Linux, Amazon Webservices, Docker and Kubernetes;
- APIs, orchestration, automation, DevOps, and databases;
- Infrastructure-as-a-Service (IaaS), Platform-as-a- Service (PaaS) and Software-as-a-Service (SaaS);
- Proven technical troubleshooting and performance-tuning experience.
Should Have:
- Bachelor of Science degree in computer science;
- AWS Certified DevOps Engineer;
- Certification in additional cloud platforms such as Microsoft Azure
- Minimum of 5 years’ experience with cloud services and practices, including:
- cloud infrastructure management tools such as CloudFormation and Terraform;
- Hashicorp packer image building tool;
- automation/configuration management using puppet or chef.
Could Have:
Evidence of experience in:
- Automation;
- Ansible;
- Jenkins;
- Chef,
- Puppet
Education
- Bachelor's Degree: Information Technology
Closing Date: 29th June 2022
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Job Summary
Manage the people-side of change on medium to high complexity projects within specific organisational settings, by identifying and addressing the human risks involved in implementing the change, enabling impacted stakeholders to ensure adoption, embedment and proficient utilisation of the change/s.
Job Description
Establish people change context:
- Ensure the Accountable Executive (AE) is enabled & coached to ensure visible and active sponsorship
- Drive people change related input in the design of Case for Change (C4C)
- Analyse stakeholder information to ensure stakeholder ecosystem mapped, identified and classified
- Determine anticipated people change impacts across specific organisational settings to mitigate people change risks
- Conduct Change Readiness Assessment (CRA) to determine change readiness and appetite for change
- Ensure appropriate People Change Management (PCM) resource structure to ensure adequate allocation of change resources to deliver the change initiatives
- Contribute to budgeting process for People Change Management (PCM) initiatives
Develop people change strategy and plans:
- Develop people change strategy & plans to ensure change adoption and embedment
- Ensure people change strategy & plans align with project plan and approach
- Develop the AE Roadmap for the change ecosystem to ensure visible and active sponsorship
- Develop People Change Management (PCM) Dashboard & Tracking Methods for consistent change execution
- Establish & activate Change Agent Network, if applicable, to land the change across specific organisational settings
Implement change management strategies & plans
- Implement and track PCM strategy & plans to ensure change adoption and embedment
- Coach & enable AE to ensure visible and active sponsorship
- Track, measure & report on PCM outcomes to identify and mitigate people-related risks in change delivery
Implement change reinforcement & embedment strategies & plans
- Perform business change compliance audits & gap analyses across specific organisational settings to mitigate embedment risks
- Perform impacted stakeholder satisfaction assessments to determine future PCM improvements
- Perform a lessons learned retrospective for PCM organisational learning
- Analyse the change benefits realised in relation to the People Change effort (if possible) to measure the PCM ROI
- Manage Change Agent Network, if applicable, to land the change across specific organisational settings
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Closing Date: 24th June 2022
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Job Summary
- To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.
- To embed effective Operational Risk Management (ORM) practices & frameworks within the Business Unit (BU) .
- Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified and managed on a consistent basis. Provide technical ORM expertise and advice to Leadership and all stakeholders in the BU.
Job Description
- Risk and Control: Perform quarterly risk and control assessments, front to back for allocated business
- Ensure mandatory escalation required by Operational Risk Policy is performed. (Losses above threshold, indicators above threshold)
- Stakeholder Management: Maintain professional relationship with stakeholders
- Development of Technical and Product Knowledge: Proactively increase technical skills through active research
- Projects: Execute allocated projects
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Closing Date: 29th June 2022
Method of Application
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