Premium Acquisition Banker(FAIS) at Absa South Africa

Job Summary

The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

• Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
• Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
• Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
• Proactive planning, solutioning, customer acquisitions management and relationship management
• Educate customers on Absa’s value proposition and digital adoption in area.
• Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
• Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.

Job Description

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
• Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
• Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
• Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
• Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
• Proactively identify cross sell opportunities of customer portfolios within respective branches/area and  execute on customer engagement plan
• Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
• Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery  
• Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
• As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
• Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
• Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
• Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
• Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework

Customer and Stakeholder Management

• Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
• Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
• Diligently apply sales and service standard principles in execution of business objectives
• Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology 
• Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
• Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
• Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes

Colleague

• Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
• Act as backup for other team members, as part of business contingency plan.
• Monitor Individual Sales Performance and support peers towards attainment of Team performance 
• Identify process efficiencies and share best practices within the Sales team 
• Proactively network & research to stay current on key areas of expertise 
• Live the Absa Values and support colleague  engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
• Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures. 
• Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation

Education

• National Diplomas and Advanced Certificates: Banking (Required)

Closing Date: 29th June 2022