Latest Jobs at Badger Holdings (Pty) Ltd

Key Responsibilities

Team Support & Coordination.

• Assist with daily call center operations, scheduling, and shift management.
• Ensure compliance with leave and payroll procedures.
• Act as the first point of contact for agent queries and basic escalations.
• Lead onboarding and training for new agents.
• Support team culture and engagement initiatives.

Reporting & Performance Tracking

• Compile and maintain performance reports (daily, weekly, monthly).
• Monitor KPIs and highlight performance trends.
• Track campaign progress and customer feedback.

Process & System Support

• Ensure compliance with company policies and procedures.
• Support workflow improvements and documentation.
• Coordinate training schedules with relevant teams.

Customer-Centric Collaboration

• Monitor service standards and identify gaps.
• Provide support during peak periods and special campaigns.
• Liaise with QA and technical teams to resolve service issues.

General Duties

• Coordinate staff transport logistics and service provider engagement.
• Perform other duties as required to support team success.

Requirements

The Requirements

• Matric / National Senior Certificate.
• Strong understanding of lead generation software and policy databases.
• Proven experience in a similar role and environment.
• Proven success in achieving sales targets and conversion rates.
• Excellent communication and relationship-building skills.
• Analytical mindset with strong problem-solving abilities.
• Solid grasp of customer service principles.
• Willing and able to work the hours stipulated in the description of this advert.

go to method of application »

What You’ll Do

• Website and Platform Development
• Build, launch, and maintain the website for our new pet insurance brand.
• In collaboration with our UX and UI specialist, design and implement responsive, mobile-optimised layouts using WordPress and Elementor.

Website Content Management

• Upload and update content like product pages, blogs, and campaign materials.
• Ensure updates are accurate, on-brand, and delivered on time.
• Landing page and CMS setup.
• Form and lead integration.

Website Performance and Optimisation

• Monitor site performance and resolve speed or responsiveness issues.
• Use tools like Google PageSpeed Insights and GTmetrix for ongoing optimisation.

Integration, Tracking, and Reporting

• Tag and tracking implementation (e.g. GA4, Facebook Pixel, LinkedIn Insight Tag, Hotjar.).
• Collaborate with team members to ensure setup and integration of Marketing Tech platforms e.g. HubSpot Marketing Hub.
• Collaborate with team members to ensure the correct reporting and tracking is enabled and monitored across our marketing and advertising platform.
• Set up and monitor website reporting.

New Brand Launch Support

• Support the planning and rollout of our new brand’s digital presence.
• Build landing pages, branded content sections, and interactive features.

Collaboration

• Work closely with our Digital Marketing Specialist, Content Writers, UI & UX and Graphic Designers, and Social Media team to support campaign execution.
• Assist with third-party integrations, forms, and tracking tools.

Technical Support and Maintenance

• Troubleshoot front-end issues and maintain a clean, reliable digital experience.
• Document development processes and support platform stability.

Requirements

What You’ll Need to Succeed

• 3–5 years of front-end web development experience.
• Strong skills in WordPress, especially Elementor.
• Proficiency in HTML5, CSS3, JavaScript, and responsive design.
• Experience with optimisation tools (Google PageSpeed Insights, GTmetrix).
• Understanding of SEO, UI/UX best practices, and content management.
• A keen eye for detail and a collaborative, solutions-focused mindset.
• Comfortable working remotely and managing your own time.

Other bonus skills

• Previous experience in the insurance, pet, or e-commerce industries.
• Familiarity with campaign tracking tools, SEO implementation, or analytics.
• A love for pets and a passion for purpose-led work.