A generalist recruitment company with specialised divisions acquiring the markets leading talent in engineering, renewable energy, manufacturing, FMCG manufacturing, finance, insurance, production, construction and mining.
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THE ROLE
- You will be responsible for providing both pre-sales and post-sales technical support across hardware, software, and device management environments.
Key responsibilities include:
Technical Support & Solution Delivery
- Providing pre-sales technical product support to internal sales teams and external business partners
- Delivering post-sales support to customers, partners, and end users
- Assisting with technical solution design and implementation
- Supporting hardware and software solution deployments
Device & Software Management
- Supporting mobile device management environments
- Assisting with device management software implementation and support
- Supporting barcode printing label software and related applications
- Assisting users with customised software upgrades and installations
Customer Support & Troubleshooting
- Troubleshooting technical issues and resolving application-related problems
- Providing online and remote user support
- Assisting customers across various technical support scenarios
- Escalating complex issues where required and ensuring resolution follow-through
Training, Documentation & Quality
- Training users on systems, applications, and solutions
- Preparing and maintaining user requirement specifications and technical documentation
- Supporting quality standards and operational initiatives
- Ensuring accurate documentation of system changes and support activities
Collaboration & Team Support
- Working closely with sales, technical, and operational teams
- Supporting achievement of team goals and customer service objectives
- Contributing to a collaborative and customer-focused support environment
WHAT WE ARE LOOKING FOR
Key requirements:
- Matric / Grade 12
- Minimum 2 years' experience in technical support or technical repairs
- Strong technical troubleshooting capability
- Experience supporting hardware and software environments
- Good understanding of Microsoft Office and application software
Exposure to:
- Mobile device management
- Barcode printing label software
- WLAN environments
- Valid driver's licence
- Strong communication and customer service skills
Advantageous:
- Experience working in customer-facing technical support environments
- Additional language capability
WHO YOU ARE
- A technically minded problem-solver
- Customer-focused with strong interpersonal skills
- A team player who collaborates effectively with others
- Self-motivated and proactive
- Enthusiastic and eager to learn
- Able to remain professional under pressure
WHY THIS ROLE
- Opportunity to work across a wide range of technology solutions
- Exposure to both pre-sales and post-sales environments
- Hands-on technical support and implementation experience
- Customer-facing role with strong variety and engagement
- Opportunity to grow within a dynamic technical support environment
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THE ROLE
- You will be responsible for driving product strategy, market expansion, and commercial enablement across a portfolio of medical technology solutions.
Key responsibilities include:
Product Management & Lifecycle Strategy
- Managing the full product lifecycle from introduction through to phase-out
- Driving product positioning, pricing strategies, and value propositions
- Supporting forecasting, demand planning, and portfolio optimisation
- Aligning local market requirements with broader product strategy initiatives
Market Analysis & Business Development
- Conducting market research, segmentation, and competitor analysis
- Identifying new business opportunities and growth areas within the portfolio
- Monitoring market trends, pricing, and competitor positioning
- Developing business cases for new products and commercial opportunities
Marketing Strategy & Commercial Enablement
- Developing and implementing marketing plans aligned to business objectives
- Driving product awareness campaigns, promotions, and educational initiatives
- Supporting congresses, workshops, and healthcare industry events
- Collaborating closely with sales teams to support commercial execution
Sales Support & Product Training
- Providing product training, technical support, and sales enablement tools
- Supporting key customer engagements and strategic accounts
- Ensuring sales teams are equipped to position products effectively
- Assisting with customer presentations, demonstrations, and solution discussions
Product Launches & Innovation
- Leading and coordinating new product launches and roll-outs
- Supporting market adoption of new technologies and solutions
- Collaborating with global and cross-functional teams on innovation initiatives
- Driving successful market entry and product uptake strategies
Customer & Stakeholder Engagement
- Building relationships with healthcare professionals, institutions, and industry stakeholders
- Supporting clinical education and training initiatives
- Engaging with key opinion leaders and relevant industry societies
- Strengthening product positioning and market credibility through stakeholder engagement
Operational & Compliance Responsibilities
- Supporting tender processes with product and market input
- Ensuring compliance with regulatory, quality, and company standards
- Maintaining accurate reporting, forecasting, and product data management
WHAT WE ARE LOOKING FOR
Key requirements:
- Degree in Medical Sciences, Biomedical Engineering, Marketing, Business, or related field
- Minimum 5–8 years' experience in:
- Medical devices
- Healthcare marketing
- Product management
- Strong experience in product lifecycle management and marketing strategy
- Experience supporting sales teams and commercial execution
- Strong understanding of healthcare systems and procurement environments
- Experience with market analysis, customer insights, and competitor intelligence
Advantageous:
- Postgraduate qualification in Business Management, Marketing, or MBA
- Clinical background
- Experience within:
- Endoscopy
- Infection prevention
- Capital equipment environments
- Valid driver's licence
- Willingness to travel nationally
WHO YOU ARE
- Commercially driven with strong strategic thinking ability
- A confident communicator and relationship builder
- Passionate about healthcare innovation and medical technologies
- Highly analytical with strong problem-solving capability
- Collaborative and customer-focused
- Able to operate effectively in a fast-paced, specialised environment
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THE ROLE
- You will be responsible for delivering front-line IT support while ensuring stable, secure, and efficient technology operations across the business.
- The role combines technical troubleshooting, user support, systems administration, and operational support within a collaborative IT services environment.
KEY RESPONSIBILITIES
Technical Support & Troubleshooting
- Acting as the primary point of contact for IT-related incidents and support requests
- Providing hands-on support for hardware, software, and connectivity issues
- Troubleshooting and resolving technical issues both remotely and onsite
- Escalating complex incidents appropriately while ensuring resolution follow-through
Infrastructure & User Support
- Supporting end-user devices, systems, and enterprise connectivity
- Managing user accounts, access rights, and permissions in line with security protocols
- Assisting with system reliability, backups, and operational continuity
- Supporting IT standards, policies, and best practices across the organisation
Asset & Vendor Management
- Maintaining accurate records of IT assets, inventory, repairs, and support activities
- Coordinating with vendors for repairs, replacements, and specialist technical support
- Assisting with equipment lifecycle management and operational readiness
Operational & Service Delivery Support
- Supporting fast-paced operational and business environments
- Monitoring backups and performing regular validation testing
- Ensuring a high standard of customer-focused support delivery
- Supporting business continuity and technical reliability initiatives
Travel & Onsite Support
- Travelling to client or business sites where required
- Providing onsite support and technical assistance across multiple locations
- Supporting users directly within operational environments
WHAT WE ARE LOOKING FOR
Key Requirements
- Degree, Diploma, or equivalent qualification in Information Technology or Computer Science
- A+ and N+ certifications advantageous
- Strong technical troubleshooting and support capability
- Experience supporting hardware, software, and connectivity environments
- Strong understanding of customer-focused IT support principles
- Excellent verbal and written communication skills
- Strong time management and organisational capability
- Ability to manage multiple priorities within a fast-paced environment
Advantageous Skills
- Exposure to managed services or enterprise support environments
- Experience working within shift-based or 24/7 support operations
- Understanding of backup management and operational support processes
WHO YOU ARE
- A proactive and adaptable IT support professional
- Customer-focused with strong interpersonal skills
- Analytical and structured in problem-solving approach
- A collaborative team player with strong work ethic
- Passionate about technology and continuous learning
- Comfortable working under pressure in dynamic support environments
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THE ROLE
- You will be responsible for supporting network infrastructure, connectivity, and enterprise systems while developing your technical skills within a fast-paced support environment.
- This is an excellent opportunity for a junior technician who is passionate about networking and eager to specialise within enterprise infrastructure environments.
KEY RESPONSIBILITIES
Network Support & Infrastructure
- Providing first-line and second-line support for network-related incidents and requests
- Assisting with installation, configuration, and maintenance of:
- Routers
- Switches
- Firewalls
- Wireless access points
- Supporting LAN/WAN connectivity across enterprise environments
- Assisting with network upgrades, deployments, and infrastructure changes
Troubleshooting & Incident Management
- Troubleshooting connectivity, network performance, and infrastructure issues
- Assisting with diagnosis and resolution of outages and technical incidents
- Monitoring network systems and escalating complex issues where required
- Supporting structured cabling, patching, and physical infrastructure setup
Systems & Operational Support
- Supporting enterprise Unified Communications and networking environments
- Collaborating with senior engineers on optimisation and improvement initiatives
- Maintaining accurate technical documentation and configuration records
- Supporting operational and project-related technical activities
WHAT WE ARE LOOKING FOR
Key Requirements
- Diploma or Certificate in IT, Networking, or related field
- Basic understanding of:
- TCP/IP
- DNS
- DHCP
- VLANs
- Exposure to enterprise networking environments (internship or workplace experience advantageous)
- Familiarity with Windows and/or Linux operating systems
- Strong analytical and troubleshooting capability
- Ability to work in a fast-paced, service-driven environment
Advantageous Skills
- CompTIA Network+ certification
- Cisco CCNA exposure or training
- Experience with network monitoring tools
- Understanding of firewalls and cybersecurity fundamentals
- Exposure to enterprise or call centre environments
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THE ROLE
- You will be responsible for ensuring the continuous, reliable, and compliant operation of all engineering systems, utilities, and production equipment across the site.
- The role focuses on operational continuity, engineering excellence, equipment reliability, compliance, project delivery, and leadership of a high-performing engineering function.
KEY RESPONSIBILITIES
Operational Continuity & Production Support
- Ensuring continuous availability and reliability of production equipment and utilities
- Supporting production efficiency, uptime, throughput, and OEE targets
- Providing engineering support during start-ups, line changes, and product introductions
- Managing critical breakdown escalation processes and engineering incident response
Utilities & Facilities Management
- Managing core site utilities, including:
- Steam boilers
- Compressed air systems
- HVAC systems
- Chilled water systems
- Purified/pharmaceutical water systems
- Wastewater treatment
- Electrical distribution systems
- Driving optimisation initiatives around energy efficiency, water consumption, and utility performance
- Ensuring operational procedures and control philosophies are documented and maintained
Maintenance Strategy & Reliability Engineering
- Developing and managing preventive, predictive, and corrective maintenance programmes
- Driving CMMS-based maintenance planning and backlog control
- Implementing condition-based and predictive maintenance practices including:
- Vibration analysis
- Thermography
- Oil analysis
- Leading shutdowns, maintenance turnarounds, and reliability improvement initiatives
- Driving root cause analysis and continuous improvement programmes
Capital Projects & Engineering Delivery
- Leading engineering input for capital projects, upgrades, and equipment installations
- Managing project scope, budgets, commissioning, and qualification activities
- Ensuring projects are delivered safely, on schedule, and within budget
- Managing contractor performance and engineering handovers
Compliance, Validation & Quality Systems
- Ensuring compliance with:
- cGMP
- SAHPRA
- ISO quality standards
- SHE requirements
- Supporting equipment qualification, calibration, and validation processes
- Collaborating with Quality Assurance on deviations, CAPAs, and change controls
- Maintaining audit readiness and supporting regulatory inspections
Financial & Resource Management
- Managing engineering Opex and Capex budgets
- Driving cost optimisation and lifecycle cost management
- Managing staffing, contractor resources, and engineering capacity planning
- Supporting procurement and critical spares management
Leadership & Team Development
- Leading and developing multidisciplinary engineering teams
- Driving performance management, coaching, and succession planning
- Developing technical training and competency programmes
- Building a culture of safety, accountability, and continuous improvement
WHAT WE ARE LOOKING FOR
Key Requirements
- Degree / Diploma in Mechanical or Electrical Engineering
- GCC (Government Certificate of Competence) – Mandatory
- Minimum 10 years' progressive engineering experience
- Minimum 5 years' experience in a senior engineering or maintenance leadership role
Strong experience within:
- Pharmaceutical manufacturing
- FMCG
- Highly regulated manufacturing environments
Proven experience managing:
- Utilities and facilities
- Reliability engineering
- Large engineering teams
- Capital projects and budgets
Strong understanding of:
- cGMP
- SAHPRA
- ISO quality systems
- Engineering compliance and validation
Advantageous
- MBA or postgraduate qualification in Engineering Management or Business Management
- Professional registration with ECSA (Pr.Eng / Pr.Tech)
Method of Application
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