IT Engineer at Boardroom Appointments

THE ROLE

• You will be responsible for delivering front-line IT support while ensuring stable, secure, and efficient technology operations across the business.
• The role combines technical troubleshooting, user support, systems administration, and operational support within a collaborative IT services environment.

KEY RESPONSIBILITIES
Technical Support & Troubleshooting

• Acting as the primary point of contact for IT-related incidents and support requests
• Providing hands-on support for hardware, software, and connectivity issues
• Troubleshooting and resolving technical issues both remotely and onsite
• Escalating complex incidents appropriately while ensuring resolution follow-through

Infrastructure & User Support

• Supporting end-user devices, systems, and enterprise connectivity
• Managing user accounts, access rights, and permissions in line with security protocols
• Assisting with system reliability, backups, and operational continuity
• Supporting IT standards, policies, and best practices across the organisation

Asset & Vendor Management

• Maintaining accurate records of IT assets, inventory, repairs, and support activities
• Coordinating with vendors for repairs, replacements, and specialist technical support
• Assisting with equipment lifecycle management and operational readiness

Operational & Service Delivery Support

• Supporting fast-paced operational and business environments
• Monitoring backups and performing regular validation testing
• Ensuring a high standard of customer-focused support delivery
• Supporting business continuity and technical reliability initiatives

Travel & Onsite Support

• Travelling to client or business sites where required
• Providing onsite support and technical assistance across multiple locations
• Supporting users directly within operational environments

WHAT WE ARE LOOKING FOR
Key Requirements

• Degree, Diploma, or equivalent qualification in Information Technology or Computer Science
• A+ and N+ certifications advantageous
• Strong technical troubleshooting and support capability
• Experience supporting hardware, software, and connectivity environments
• Strong understanding of customer-focused IT support principles
• Excellent verbal and written communication skills
• Strong time management and organisational capability
• Ability to manage multiple priorities within a fast-paced environment

Advantageous Skills

• Exposure to managed services or enterprise support environments
• Experience working within shift-based or 24/7 support operations
• Understanding of backup management and operational support processes

WHO YOU ARE

• A proactive and adaptable IT support professional
• Customer-focused with strong interpersonal skills
• Analytical and structured in problem-solving approach
• A collaborative team player with strong work ethic
• Passionate about technology and continuous learning
• Comfortable working under pressure in dynamic support environments