Latest Jobs at Capitec Bank

Purpose Statement

• Assistant with general maintenance and repair tasks.
• Relief driver/messenger and admission controllers.

Experience

Min:

• At least 2 years’ experience in general construction or the handyman trade.

Ideal:

• Basic knowledge of Electrical work
• Basic knowledge of Plumbing
• Basic knowledge of Handling and operating power tools
• Basic knowledge of the Health and Safety act

Qualifications (Minimum)

• Grade 10 National Certificate

Qualifications (Ideal or Preferred)
Knowledge
Min:
Basic knowledge of:

• Quality principles and practice
• Health and Safety regulatory requirements
• Client interaction (Internal and external clients)
• Basic computer skills

Skills

• Communications Skills
• Telephonic / Call skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Planning, organising and coordination skills

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Purpose Statement

• To deliver world-class client experience (CX) for Capitec Clients as well as user experience for staff through independently executing activities across the entire CX scope:
• Applying deep subject matter expertise and research findings to influence the development and integration of CX standards into the product development life cycle, actively using Design Thinking principles.
• To work independently and assume decision making authority and ownership of the end-of-the-end delivery (insights, design, measurement and experience testing) of complex CX solutions, in line with the business, product and CX strategies, as well as brand fundamentals.
• Ensure that Business Bank user experience is optimally designed to ensure exceptional service delivery to clients as well as efficiencies in operation.
• Play a lead role in designing the future state operating model and user experience where agents and human effort combine to achieve scale and consistency in client experience.

Key Tasks and Accountabilities

Promote CX and brand standards:

• Work with Leads and Management and provide operational input towards the development and implementation of CX standards.
• Promote CX brand standards during interactions with stakeholders.
• Where relevant, ensure junior specialists adhere to CX standards.
• Work collaboratively with CX, UX, Product and Technology teams.

Client and User insights

• Conduct research on CX trends and best practice to contribute towards the formulation of CX standards and strategies.
• Work with Business and apply experience and subject matter expertise to develop a framework and voice of client (VoC) programme which will successfully enable insights into client experiences, client journeys and client interactions to deliver on current, unmet and future needs.
• Assume end-to-end responsibility for the design and implementation of diverse methodologies for the collection of client insights pertaining to behaviours, preferences, needs, drivers, pain points, mindset and values, expectations and experience feedback.
• Conduct research on client needs to inform and enhance CX solutions.
• Share knowledge with stakeholders and team members to enhance the overall CX capability in Capitec.
• Client journey design: Engage with stakeholders and gain an understanding of business problems.
• Represent the voice of the client and translate business problems and requirements into problem statements, research specifications and CX solutions.
• Assume ownership for designing CX elements for tactical and strategic projects during the DesignThinking cycle.
• Incorporate insights from CX data and identify enhancement opportunities in products and services.
• Design cohesive, impactful and functional client journeys in line with business strategies and technical specifications.
• Facilitate Client Journey design workshops.
• Where required, assume ownership for sections of CX projects.
• Support the Lead with compiling CX-related reporting.
• Measurement and experience testing.
• Independently execute data selection methodologies and initiatives to effectively gather information that ensures a deep understanding of clients’ experiences in relation to their expectations.
• Responsible for delivering analytical insights that identify client and market trends, what is being done well, where the service or product gaps are.
• Develop and contract data collection strategies with other Departments within Capitec e.g., call centre, social media.
• Work with product development teams to incorporate inputs and to inform design and continuous
• improvement efforts and sprints.

Experience
Experience Minimum:

• 6 - 10 years in a Client Experience Environment
• Proven experience in applying CX principles
• Proven experience in developing, maintaining and enhancing CX elements
• Client journey and process mapping

Qualifications (Minimum)

• A relevant tertiary qualification in Industrial Engineering or Business Management

Knowledge
Minimum:

• Client Experience principles and practices
• Service design principles
• Research methodologies and application
• Data analysis and measurement methodologies
• Facilitation and stakeholder management
• Design Thinking principles
• Consumer psychology / Behavioural psychology / Anthropology

Ideal:

• Commercial insights relating to CX

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills

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Purpose Statement

• To build value for the product line by solving client and business challenges using data. 
• To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics

Knowledge and Experience
Minimum

Experience:

• At least 4 years’ experience as Business Intelligence Analyst or equivalent (data analyst etc.) including experience in data analytics, BI methods and tools, data warehousing and the data life cycle.
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Experience with stakeholder engagement 
• Experience in working with data on cloud platforms, such as AWS or Microsoft Azure 
• Experience in building data visualisations using tools such as Power BI 
• Experience of using SQL to prepare and analyse data

Knowledge:

• Knowledge and basic experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Design thinking
• Dimensional Modelling
• The Data Product Life Cycle (DPLC)
• Knowledge of data privacy and security regulations and best practices 
• Knowledge and understanding of data quality and incident management  
• Knowledge and experience of agile project management methodology 

Ideal:

• Previous experience working in business analysis in the banking sector
• Knowledge of change management principles and practices
   

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What You’ll Do

• We are looking for a Salesforce Domain Architect to lead the strategic direction and technical excellence of our Salesforce ecosystem. This is a senior role that combines architecture, leadership, and hands-on expertise to deliver scalable, secure, and innovative solutions across our business banking platforms.
• Strategic Leadership: Define and execute a 3–5 year roadmap for Salesforce, ensuring alignment with business goals.
• Platform Governance: Oversee Salesforce org health, security, and performance. Establish standards and best practices for development and integration.
• Solution Design & Development: Architect and guide the creation of custom solutions using Apex, Lightning Components, and integrations with external systems.
• Integration Management: Develop patterns and roadmaps for seamless integration with other business systems.
• Team Leadership: Mentor and manage a team of Salesforce specialists, fostering collaboration and innovation.
• Project Delivery: Plan and oversee Salesforce projects, ensuring timely and quality delivery.
• Stakeholder Engagement: Translate business needs into technical solutions and communicate effectively with all levels of the organization.
• Continuous Improvement: Stay ahead of Salesforce releases and implement enhancements to maximize platform value.
• Data & Security: Ensure data quality, governance, and compliance with regulations (GDPR, POPIA, etc.).
• Release Management: Coordinate deployments, manage version control, and act as a quality gatekeeper for releases. 

What We’re Looking For
Experience:  

• 5 - 10 years as a Salesforce technical expert. 
• Proven track record in Salesforce development, integration, and administration. 
• Experience managing large-scale projects and leading teams. 

Technical Skills:  

• Apex, Visualforce, Lightning Components, API development, and middleware integration. 
• Knowledge of DevOps/DevSecOps processes and tools (e.g., Copado, AutoRabit). 
• Familiarity with AWS, nCino, and data modeling best practices. 

Certifications:  

• Salesforce Architect-level certifications (highly desirable). 
• AWS and nCino certifications are a plus.

Soft Skills:  

• Strong leadership and communication skills. 
• Analytical problem-solving and adaptability in a fast-paced environment. 

Education:

• Bachelor’s degree in Computer Science or equivalent experience. 

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About The Role

• The Cyber Security Engineer role focuses on implementing, configuring, and operating the organization’sidentity governance and administration platform. The role sits within the identity and access managementfunction, supporting the bank’s identity governance and administration needs.

Our Ideal Candidate

• 5+ years in Cyber Security Engineering
• 3 years of hands-on experience in IAG implementation and operations, preferably using SailPointIdentityNow.
• Proven expertise in configuring and managing IAG platforms, SailPoint IdentityNow is preferred.
• Strong understanding of identity governance principles and best practices in a banking environment.
• Familiarity with related cybersecurity technologies, including:
• Identity Provider (IdP) systems
• Active Directory and Azure AD (EntraID)
• API (REST) integrations
• Excellent problem-solving skills and ability to work in a fast-paced, regulated environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Systems

What You'll do

• Join the team performing the implementation, configuration, and operation of SailPoint IdentityNow forIAG (Identity Administration and Governance)
• Support the implementation, configuration and maintenance of identity governance processes, policies,and workflows tailored to the banking sector.
• Collaborate with cross-functional teams to integrate IAG solutions with existing applications and systems.
• Monitor and enhance security protocols to mitigate risks and ensure compliance with identifiedregulations.
• Provide technical expertise and support for IAG-related incidents and improvements.

Technical Skills

• Active Directory Domain Services (AD DS)
• Development & Operations (DevOps)
• Azure Active Directory (Entra ID)
• Networking (DNS, DHCP)
• Security & Compliance
• Identity & Access Management
• Backup & Disaster Recovery
• Hybrid Infrastructure & Operating Systems
• Privileged Access Management (PAM)
• Zero Trust principles by understanding identity and access management (IAM), implementing least-privilege access, and using (JIT/JEA) to strengthen security.

Skills

• Analytical Skills
• Communications Skills
• Consultation skills
• Planning, organising and coordination skills
• Problem solving skills

go to method of application »

Purpose Statement

• To build value for the product line by solving client and business challenges using data. 
• To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Mathematics

Education (Ideal or Preferred)

• Certification in Business Analysis

Knowledge and Experience
Minimum:-

Knowledge

• Design thinking
• The Data Product Life Cycle (DPLC)
• Data visualisations using tools such as Power BI 
• Fundamental knowledge of data privacy and security regulations 
• Fundamental knowledge of data quality and incident management  

Experience:

• At least 1 years’ experience as Business Intelligence Analyst or equivalent (data analyst etc.) including experience in data analytics, BI methods  and tools, data warehousing and the data life cycle
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Exposure of using data transforma and visualisation tools such as Power BI, SQL and Excel
• Experience in building data visualisations using tools such as Power BI

Ideal:

• Knowledge of and experience operating on the AWS (or similar) data stack
• Experience in building data visualisations using tools such as Power BIKnowledge of agile project management methodology