Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
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Description:
- Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
Key Performance Area:
Cash Handling
- Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
- Ensure goods are correctly identified and captured on the Point of Sale Terminal.
- Capture the correct payment type received from Customers on the Point of Sale Terminal
- Ensure you have sufficient change at all times
- Ensure Pick-ups are done accurately and within the set parameters
- Ensure Cash-ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
- Sign, compile, and file all related documentation relating to the Cashiers function
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her
- Ensure that you comply with the company’s dress code
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
- Security (e.g. ensure system password control at till point are adhere to)
- Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
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Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
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Description:
- Protect and grow Market Share and profitably within Store in accordance with the Store, Area and Company Strategy.
Requirement:
- Minimum 2 years’ experience in similar Position.
- Proficient in Microsoft Office Suite.
- Grade 12 with at least 3 (three) years related Retail / wholesale experience management experience or 5 (five) years related Retail / wholesale experience
- Experience in carpentry products and cutting & edging would be an advantage.
- Valid Driver’s License.
- Must have well developed Business Acumen.
- Must be able to work under pressure.
- Must be computer literate (Basic computer literacy).
- Must have strong Leadership Skills.
- Must have strong Administrative Skills.
- Must have own transport and cell phone.
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
- Must have strong Human Resources Management Skills.
- Attention to detail.
Key Performance Area:
Sales
- Issuing and follow up of quotations to generate sales.
- Quote process and control Special Orders.
- Ensure estimations and cutting list correct and completed within the agreed timeframe.
- Conduct Competitor Analysis to ensure competitiveness of the Store.
- Ensure the minimising of wastage and customer complaints through accurate calibration of machines according to cutting list
- Ensure the minimising of wastage and customer complaints through accurate reading and interpreting of cutting lists
- Ensure that the performance of daily cleaning and preventative maintenance on machinery is carried out
- Promote Loyalty Programmes (VIC and Charge Card Customers).
Deliveries
- Manage an efficient delivery service and ensuring that the correct rates are charged.
- Ensure deliveries dispatched within the required time limit.
- Ensure delayed deliveries are communicated with Customer and appropriate arrangements made and agreed to with the Customer.
Grow and protect Profitable Market Share
- Achieve growth in markets share in your Store as as per company benchmarks
- Promote Customer Loyalty Programmes (e.g. VIC, Charge Cards, etc).
- Develop Action Plans proactively to protect your market where you trade when competitors enter the market.
Asset Control - Stock
- Order stock.
- Manage and control shrinkage within the Store.
- Manage Wall-to-Wall Stock-Take.
- Manage damage, obsolete and slow-moving stock items.
- Analyse security requirements and implement changes.
Customer Service
- Implementing and monitoring the Customer Service Strategy.
- Reliable, prompt Customer Delivery Service.
- Grow and maintain Customer and VIC client base.
- Recommend Range improvements to suite the market.
- Take action on Customer Surveys (implement Action Plans when required).
- Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.
Asset Control - Cash
- Manage Debtors
- Manage Petty Cash.
- Manage daily Banking.
- Manage shorts and overs.
- Manage Credit Cards.
Asset Control – Fixed Assets
- Maintenance and protection of racking and displays.
- Maintenance and protection of signage (internal & external).
- Maintenance of Forklift and Generator.
- Maintenance of cutting and edge machinery
- Maintenance and protection of IT Equipment and Telephone systems.
- Maintenance and protection of the Safe / Vault.
- Maintenance and protection of items listed on Asset Register.
Human Resource Management
- Recruit and Induct all Employees.
- Ensure Training and Development (certification and succession / back up plans) is in place for the Store.
- Manage manpower requirements in line with the Company benchmarks.
- Ensure open communication / relations with the Store Employee Forum.
- Manage Employee Relations.
- Manage the performance management processes.
Store Safety (OHASA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
- Ensure Checklists complete.
- Appointment of Safety and first aid Reps as per OHSA.
- Report Incidents to line manager & risk department
- Take immediate action on any non-compliance once identified.
- Record all OHASA incidents.
- Ensure all Forklift Operators have a valid Forklift Drivers Licence.
- Ensure all Workshop Staff are signed off as Compliant.
- Ensure safe working conditions of all safety equipment.
Profitability
- Manage the Store according to the Financial Model, benchmarks, and budgets.
Policies and procedures
- Monitor adherence of Company standard compliance in Store
- Implement and maintain controls and disciplines.
- Implement Corrective Action Plans (PIP) where necessary.
Quality control
- Ensure the minimising of wastage through effective quality control of the cutting and edging process and accurate calibration of machines according to cutting list
- Ensure the minimising of wastage through effective quality control of the reading and interpreting of cutting list
Estimating
- Perform accurate estimating calculations according to the customer specifications
- Provide accurate estimates to the customer
- Provide accurate picking / cutting lists as per customer requirements and estimation performed
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Description:
- Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed
Requirements:
- Grade 12 or equivalent NQF 4 qualifications.
- 1 year sales experience in a hardware retail, wholesale or similar environment
- 1 year carpentry experience would be advantageous
- Ability to perform basic calculations accurately.
- Well developed problem solving and analytical skills
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area
- Accurate processing of order request received from customers
- Accurate processing of sales made by customers
- Accurate receipt of payments received and related banking processes
- Provide reliable, prompt Customer Service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
- Product knowledge on all products and services offered
- Assist with packing stock away as per allocated bins.
- Ensure stock is merchandised immediately after being received.
- Ensure sales counters is kept free of stock and in a presentable manner.
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation
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Description:
- Board Cutting and Edging Supervisor is responsible for monitoring cutting & edging operations, quality and smooth running of cutting & edging processes. He/she needs to supervise and coordinate activities of workers engaged in cutting& edging fabric as per customer specifications so to minimise losses to the company. Responsible for the maintenance on all machinery.
Requirement:
- Grade 12 or equivalent NQF 4 qualifications.
- 2 years carpentry experience would be advantageous
- 2 years managerial or supervisory experience would be advantageous
- 1 year experience working with cutting and edging machinery would be advantageous
- Ability to perform basic calculations accurately.
- Well-developed problem solving and analytical skills
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area:
Description
- Minimise wastage and customer complaints through accurate calibration of machines according to cutting list
- Minimise wastage and customer complaints through accurate reading and interpreting of cutting lists
- Perform daily cleaning and preventative maintenance on machinery
- Provide reliable, prompt Customer Service.
- Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
- Ensure area of responsibility is packed neatly and free of obstacles,
- Ensure stock is merchandised immediately after being received.
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Adherence to machinery specifications and safety standards
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation.
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Description:
- To ensure all customer estimations are cut according to the required timelines, cultists provided, specifications and required standards, ensuring minimal losses to the company. Ensure no breakdown of machinery due to negligence.
Minimum Requirement
- Grade 12 or equivalent NQF 4 qualifications.
- 2 years carpentry experience would be advantageous
- 1 year experience working with cutting and edging machinery would be advantageous
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area
Customer Service
- Provide reliable, prompt Customer Service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that persons can enter and leave your area without any risk of injury or irritation.
- Ensure Checklist completed as required when on duty with Canteen and Toilet schedule.
- Assist with packing stock away as per allocated bins.
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Adherence to machinery specifications and safety standards
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
Loss Prevention and Security
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation.
- No products to be cut & edged or drilled without the required order/invoice
Cutting and edging
- Minimise wastage and customer complaints through accurate calibration of machines according to cutting list
- Minimise wastage and customer complaints through accurate reading and interpreting of cutting lists
- Perform daily cleaning and preventative maintenance on machinery
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Description:
- To ensure all customer estimations are edged and drilled accordingly to the required timelines, cultists provided, specifications and required standards, ensuring minimal losses to the company. Ensure no breakdown of machinery due to negligence.
Minimum Requirement
- Grade 12 or equivalent NQF 4 qualifications.
- 2 years carpentry experience would be advantageous
- 1 year experience working with cutting and edging & drilling machinery would be advantageous
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area
Customer Service
- Provide reliable, prompt Customer Service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that persons can enter and leave your area without any risk of injury or irritation.
- Ensure Checklist completed as required when on duty with Canteen and Toilet schedule.
- Assist with packing stock away as per allocated bins.
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Adherence to machinery specifications and safety standards
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
Loss Prevention and Security
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation.
- No products to be cut & edge or drilled without the required order/invoice
Cutting and edging
- Minimise wastage and customer complaints through accurate calibration of machines according to cutting list
- Minimise wastage and customer complaints through accurate reading and interpreting of cutting lists
- Perform daily cleaning and preventative maintenance on machinery
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirement:
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
Key Performance Area:
Strategic Management
Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirement:
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
Key Performance Area:
Strategic Management
Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirement:
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
Key Performance Area:
Strategic Management
Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
go to method of application »
Description:
- To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.
Requirements:
- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience
Key Performance Area
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly, and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store
Cash Handling and Banking
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
People Management
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to.
Security Awareness
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done
- Ensure Till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.
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Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
Method of Application
Use the link(s) below to apply on company website.
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