Latest Jobs at Discovery Limited

Key Purpose of the role

• This Learnership leads to a nationally recognised NC: Short Term Insurance NQF Level 4 qualification which consists of structured learning components combined with practical/workplace experience in the Short-Term Insurance industry.

Areas of responsibility may include but not limited to

Short Term Insurance:

• Learners will be given exposure to the Short-Term Insurance business – client servicing, claims and retentions.

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem-solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.
• Speaks fluently and writes in a well-structured and logical manner.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60%)
• 2nd language (Minimum Level 4 – 50%)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership;
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
• Unemployed
• Only South African candidates by birth will be considered

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Key Purpose

• To take full ownership of the administration of all warranty claims for Discovery Insure clients and brokers, in close collaboration with M-Sure.
• The role serves as a critical link between M-Sure, the client, and the broker, ensuring a seamless and efficient claims experience while upholding service excellence and technical accuracy.

Areas of responsibility may include but not limited to

• Accurately process and submit warranty claims in line with manufacturer and policy guidelines.
• Review repair orders and supporting documents to ensure accuracy and completeness.
• Investigate and resolve claim discrepancies.
• Proactively follow up on pending approvals.
• Maintain and update warranty records, ensuring data integrity and timely reporting.
• Serve as the liaison between service technicians, advisors and M-Sure representatives.
• Support internal warranty audits and contribute to continuous process enhancements.
• Clearly explain warranty coverage to clients and brokers when required.
• Manage customer and broker queries related to warranty claims with professionalism and empathy.

Education and Experience

• Matric (Essential).
• Minimum of 2 years’ experience in a warranty claims administration role within an automotive dealership or warranty provider (Essential).
• Mechanical engineering N4 (Advantageous).
• Experience in a client-facing or claims advisory role within a short-term insurance call centre environment (Advantageous)

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KEY PURPOSE

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Bank portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

KEY OUTPUTS

• All work must be done accurately, comprehensively and in-line with set quality standards. 
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Bank in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines. 
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines. 
•  Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Lead, manage, support and coach the one instructional designer assisting on the portfolio, to grow into a senior role through clear communication, effective training, and alignment with Discovery values.
• Build and manage relationships with internal and external stakeholders. 
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables. 

COMPETENCIES

• Extensive experience in the application of the 6Ds methodology 
• Learning experience design based on data-driven insights
• Creative and innovative
• Very good command of English language 
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Management and operational knowledge and skills
• Leadership knowledge and skills. 

Experience

• Working experience of at least 2 years in a similar role is required.

The following qualifications and experience are required: 

• At least two years Instructional Design experience. - Essential
• Leadership and or managerial experience - Essential
• Project management experience - Essential 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP). - Advantageous
• Knowledge and experience working in the financial services industry or banking industry - Advantageous 
• Business related degree - Advantageous 

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Key Outputs may include but not limited to: 

• To lead strategic marketing initiatives that drive growth and sales across the Vitality portfolio, with a strong focus on corporate employees and financial advisers. This role combines campaign execution, stakeholder engagement, and performance optimisation to support business KPIs. 

Strategic Growth & Sales Enablement 

• Develop and implement marketing strategies that support acquisition and engagement within the corporate and intermediary (IFA) channels. 
• Collaborate with distribution teams to align marketing efforts with sales goals and pipeline priorities
• Identify and activate opportunities to drive uptake of Vitality products through employer and adviser networks. 

Campaign & Project Management  

• Own the end-to-end delivery of marketing engagement projects, ensuring they are on time, within budget, and aligned with business objectives. 
• Brief, manage, and optimise campaigns across digital and offline channels, tailored to employer and adviser audiences. 

Employer & Brand Activations 

• Plan and execute employer-facing and brand activation campaigns that enhance visibility and engagement. 
• Manage agency and budget per activation. 
• Work closely with partners and internal teams to deliver high-impact activations aligned with strategic goals. 

Vitality Communications 

• Manage financial adviser eDiscoverer and Adviser360 and social media communications as a strategic communication channel, improving open and click-through rates through content and format optimisation. 
• Translate messaging across media formats and audience segments to ensure relevance and clarity. 

Stakeholder Engagement 

• Work closely with internal teams (e.g., distribution, product, CVM) and external partners to meet business needs and manage expectations. 
• Build and maintain strong relationships with key stakeholders, ensuring alignment and collaboration across functions. 
• Performance & Insights and use data and insights to evaluate campaign effectiveness and identify opportunities for continuous improvement

Portfolio Oversight 

• Manage the Vitality growth portfolio, ensuring consistent communication and collaboration across teams. 
• Drive engagement campaigns that support key business KPIs, including sales growth, retention, and reduced lapse rates through strategic marketing campaigns. 

Creative & Content Development 

• Drive the creation of compelling campaign concepts, visuals, and content in collaboration with creative teams. 

Work Experience  

• Minimum of 2 – 3 years-experience in Marketing, PR or Communication  
• Relevant industry experience 
• Corporate experience would be advantageous 

Education / Qualifications / Accreditations with Professional Body 

• Minimum 3-year undergraduate degree or diploma
• Post graduate Degree
• Preferable- communication and / or marketing focused 

Technical Skills or Knowledge:

Media & Channel Expertise 

• In-depth knowledge of various media channels, with a strong emphasis on digital platforms (social, email, programmatic, etc.) 
• Understanding of channel-specific best practices for engagement and conversion 

Agency & Production Processes 

• Experience managing agency relationships, including briefing, feedback, and approvals 
• Knowledge of print and production workflows, including timelines, costings, and vendor coordination 

Communication Strategy 

• Understanding of the critical elements of effective communication, including tone, clarity, segmentation, and call-to-action design 
• Ability to translate complex messages into audience-relevant content 

Design & Content Tools 

• Proficiency in Adobe Express and Canva for content creation and visual storytelling 
• Ability to collaborate with creative teams and provide direction on design and layout 

Creative Thinking 

• Strong conceptual thinking and ability to contribute to campaign ideation and innovation 
• Ability to identify new opportunities for engagement and brand storytelling 

Stakeholder Management 

• Proven ability to manage multiple stakeholders across business units 
• Skilled in expectation setting, communication alignment, and cross-functional collaboration 

Preferred (would be advantageous)

• Simple data analysis 
• Google Analytics 
   

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About the Role

• This role is crucial in supporting financial planning, reporting, budgeting, and management within the Group’s shared services company, delivering actionable insights to drive business objectives and long-term growth. Given its exposure to sensitive information, a high degree of confidentiality and trust is essential.

Job Responsibilities may include but are not limited to:

• Actively involved in accounting, budgeting, forecasting, and financial reporting processes.
• Prepare monthly management accounts, annual financial statements (IFRS), and group reporting submissions.
• Analyze and interpret complex financial data to provide actionable insights.
• Manage intercompany transactions, ensuring accurate reconciliation and compliance.
• Reconcile bank accounts, accounts payable, accounts receivable, and related financial records.
• Engage with internal and external auditors, facilitating audit processes.
• Ensure the accuracy, integrity, and confidentiality of financial data, records, and reports.
• Drive continuous improvements in financial processes, reporting frameworks, and technology adoption.
• Collaborate cross-functionally to resolve financial queries within the Group’s shared services company.
• Demonstrate a strong affinity for cash flow reporting, foreign exchange transaction analysis, and lease accounting (IFRS 16).

Role Requirements

• CA (SA)
• Minimum 5–7 years’ experience in financial management experience in a large corporate environment dealing with multiple finance and business teams.

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Role Overview

• Join the Balance Sheet Management team as a Model Risk Analyst, where you'll support the development and maintenance of the model risk control cycle. In this role, you'll collaborate with stakeholders across the Bank to regularly assess model performance and identify areas of concern. You’ll also be responsible for validating and documenting new model processes, while contributing to the team’s reporting and analytical insights for Discovery Bank stakeholders — ensuring both accuracy and integrity.
• The ideal candidate values the strategic importance of risk management and is eager to build a career in data analysis, model validation, quantitative techniques, and balance sheet risk reporting.

Areas of responsibility may include but not limited to

• Stay abreast of developments in banking model development and prudential reporting practices
• Assist with formalising model risk practice and control cycles on new and existing Discovery Bank products
• Ensure models across the Bank remain fit-for-purpose and are subject to regular review
• Engage with Model Risk Committee stakeholders and support robust model governance practice
• Ensure integrity and accuracy of data in BSM risk reports and model development pipelines
• Collaborate with IT/data teams to troubleshoot data issues and optimise data workflows for scalability

Personal Attributes and Skills:

• Innovative and creative thinker who can think outside of the box to solve industry problems and develop new customer propositions.
• Strong analytical skills and keen eye for detail
• Able to cope with the pressure, setbacks and the fluid nature of a start-up business
• Enjoy working with a team

Competencies:

• Problem Solving
• Dealing with Ambiguity
• Customer Focus
• Ethics and Values
• Integrity and Trust
• Intellectual Horsepower
• Learning on the Fly
• Presentation Skills

Education and Experience

• Bachelor’s or Honours degree in Actuarial Science, Mathematical Statistics, Financial Engineering or related fields will be considered.
• For ASSA students, a qualification plan that includes subjects F107/F207 is advantageous
• Experience with SQL, SAS Enterprise Guide, Python, Calypso, Powerpoint and/or Excel is advantageous.
• Two years of work experience, especially in retail banking, is beneficial.