Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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- The Business Intelligence (BI) Solutions Architect (SA) is responsible for conceptualizing, designing, implementing, and supporting BI solutions. The SA will envision and create solutions that meet requirements; model the pieces of an infrastructure and their points of integration; prove the feasibility of a design; create the design artifacts that are required to deliver and to maintain the infrastructure; guide a solution through to its completion; and ultimately can be implemented and supported in production.The right individual will possess experience in all stages of BI project work (requirements and logical design, physical design, implementation, testing and deployment). The BI SA should have a firm grasp of BI implementation methodologies. The candidate should possess the following:
- Analysis and Communication Skills
- Data gathering, research and analytic
- Conceptualize and design solutions
Key Responsibilities
The BI SA must understand the entire BI landscape in order to ensure that solutions are implemented in a sustainable manner
- Interact with business analysts and end users to establish information needs.
- Conduct data analysis and data profiling on various source systems.
- Design and document logical and physical data models using dimension modelling techniques.
- Review data models with functional and technical teams.
- Interact with software developers, business analysts, quality management and end users to communicate BI designs and solutions.
- Establish, maintain, and ensure compliance with data modelling and data integration standards
- Lead the creation, enhancement and implementation of newer BI standards and processes.
- Mentor junior team members.
Technical Skills
The BI Solutions Architect should understand and have expertise in the various technologies needed to implement BI solutions. The BI Solutions Architect must have experience with the Microsoft BI stack and Oracle.
Specific technical skills desired include:
- Excellent oral and written communication skills.
- Solid experience in gathering requirements for reporting solutions and data analytics.
- Solid experience in writing functional and technical specifications, process flows and source-to-target mappings
- Experience working with BI front-end tools to develop prototype solutions (Power BI, Excel)
- Strong SQL query writing ability (across database environments)
- Strong experience in logical and physical data modelling using a variety of techniques including Kimball.
- Strong database fundamentals and data modelling knowledge (normalization and de-normalization).
- Experience in ETL design and good understanding of ETL solution architectures.
- Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
- Strong analytical and problem solving skills.
- Navigating ambiguity and complexity
- Strong understanding of Master Data management (MDM), Metadata Management and Data Governance (DG)
- Microsoft data technology skills (SSIS, SSAS, SSRS)
Other duties include:
- Establish domain specific standards, near/mid-term strategy, and roadmaps
- Assist the BI Unit in creating the vision for future state technologies and architecture
- Participate in research and development efforts (proofs of concept, prototypes), as subject matter experts, when introducing new technologies.
- Provide technical expertise to assist in level of effort estimates (LOE), technical resource planning and work breakdown structures for proposed and current work to support Project Management
- Participate in various phases of the SDLC to perform QA/architectural review functions and to ensure adherence to Architecture technology standards and project specific solutions architecture. (i.e., design reviews).
Experience and Qualifications
- Bachelor of Science (Information Systems, Computer Science, Mathematics)
- Minimum 5 - 7 years’ experience in BI with over 5 years’ experience in implementing BI solutions, preferably, at an enterprise level.
Advantageous
- Business Intelligence certifications will be an added advantage
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Key Purpose
- The Marketing Assistant is a key support role within the Invest Marketing team, responsible for assisting in the execution of integrated marketing campaigns, coordinating with internal and external stakeholders, and ensuring the smooth delivery of marketing projects that drive brand awareness, client engagement, and business growth.
Areas of responsibility may include but not limited to:
- First-line quality check and proofreading of marketing materials
- Briefing creative assets, content, and campaigns to internal teams and external agencies
- Coordinating timelines and deliverables across multiple stakeholders
- Monitoring and updating project plans, ensuring timely follow-ups
- Creating and supporting the execution and tracking of digital and social media campaigns
- Assisting with testing and quality assurance before campaign launches
- Providing administrative support (e.g., quotes, orders, version control)
- Maintaining marketing asset libraries and documentation
- Preparing presentations, reports, and internal communication materials
- Understanding and applying Discovery’s brand and language guidelines
- Building strong working relationships to facilitate campaign delivery
Required Skills and Experience
- Deep knowledge of the insurance industry, an understanding of its revenue and profit drivers, working knowledge of how businesses, distribution channels and marketing can use data to drive value.
- Proven experience in product ownership or management of data platforms/solutions.
- An understanding (and willingness to deepen understanding) of business concepts.
- Demonstrated leadership experience in managing technical teams.
- Experience in stakeholder management across different organisational levels.
- Strong analytical and problem-solving skills.
- Ability to translate complex technical concepts into business value propositions.
- Experience with agile methodologies and practices.
Core Competencies
- MS Office
- Time and project management
- Communicate well in English both in writing and verbally
- Critically evaluate communication elements such as content and creative
- Attention to detail and accuracy
- Self-starter mentality
- Curiosity – unafraid to ask questions to learn more
- Sense of urgency
- An understanding of digital marketing, SEO, social media, google Analytics and campaign reporting
Education and Experience
- Degree in Marketing, Communications, or related field (Essential)
- Certifications in digital marketing (e.g., Google, HubSpot, Meta) are advantageous
- Minimum of 12 months (1–3 years of relevant marketing experience (agency or corporate environment preferred)
- Familiarity with marketing production, procurement, and sign-off processes is advantageous
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Job Description
- Virtual Advisors serve as trusted and professional representatives of Discovery Connect. Success in this role is driven by the ability to build strong, trust-based relationships, deliver exceptional service, and consistently act in the best interest of our clients.
- Advisors are responsible for generating sales opportunities by engaging targeted Discovery Connect clients through various campaigns across the full Discovery product suite. This role requires proactive diary management, scheduling client appointments, and maintaining a robust sales pipeline. Advisors must actively seek new opportunities and provide tailored solutions that meet individual client needs.
- Professionalism is key, as Advisors conduct virtual consultations, perform comprehensive Financial Needs Analyses (FNAs), and facilitate sales across multiple product lines.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns
- Maintain a professional approach to selling and manage the high networth clients efficiently
- Communicate to members via telephone, email and video-calls
- Conduct Financial Needs Analysis
- Comply with the compliance requirements
- Achieve quality targets
- Adherance to service level agreements
- Build relationships with internal departments to ensure superior service offering to clients
- Keep up-to-date with competitor product and service offerings and industry developments
- Deal with client queries and provide information on a range of sales and service issues
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Self motivated
- Goal orientated
- Team Player
- Ability to perform under pressure
- Adaptable to change
- Persuasive and resilient
- Self managed with sound time management
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
- Matric
- At least 2 years sales experience
- Minimum 1 year Discovery Life product knowledge
- Minimum 1 year Discovery Insure product knowledge
- Minimum 1 year Discovery Health product knowledge
- Minimum 1 year Discovery Bank product knowledge
- Minimum 1 year Discovery Invest product knowledge
- PC literacy, email, word, excel (proficiency in MS Office)
- Tertiary qualification an advantage
- Essential NQF5 and RE5 qualification
- COB Qualification
- An understanding of financial planning
Beneficial:
- Tertiary qualification, particularly a business degree (or progress towards one)
- Sound investment, life and other insurance knowledge
- Broker consulting experience in the financial services industry
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Key Purpose
- Application Support Analysts provide application maintenance and support to organizations and companies to minimize service disruption and facilitate operations. They investigate problems with software applications, diagnose root causes, and work on fixing them. Their job entails the development and integration of various code fixes that can be reused by any staff involved in a similar function.
- Application Support Analysts are also responsible for identifying known errors and problem trends and for finding permanent solutions. They frequently help with training of new staff and provide expert advice and support to departments across the organization. They are also tasked with defining application support standards and processes and writing the related documentation.
Areas of responsibility may include but are not limited to
- Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
- Primarily responsible for accurate problem identification, system fixes, and resolution.
- Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
- Conduct issue resolution, root cause analysis and remediation.
- Working closely with cross functional teams across the organization.
- Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
- Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources
Personal attributes and skills
- Time Management
- Telephone etiquette
- Communication
- Listening
- Conflict handling
- Soft-skills
- Report writing
- Technical skills
Education and Experience
Education:
- Matric (Essential)
- IT/Software qualification (Essential)
Minimum Experience:
- 1-2 years’ experience as a Support Analyst (Essential)
- SQL knowledge with at least 1 year experience (Essential)
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Job Purpose
- The Credit Lending Analyst is responsible for assessing and making decisions about customer credit applications for Purple/Discovery Bank. The incumbent is also required to assist in the constant evolution of this job to match the growth phases of the digital banking business, and the needs of the customer. This role assists in keeping the credit exposure within predefined risk limits.
Areas of responsibility may include but not limited to
- Performs the role aligned to the credit risk policy and the credit standard
- Evaluates, reviews and assess clients credit data and financial statements in order to determine the degree of risk involved in lending money to them
- Determines the risk of default to the bank by assessing credit history, repayment history and credit scoring and infusion of third party data
- Assesses and make decisions about customer credit applications using a range of criteria including credit viability, customer payment history and customer credit-worthiness.
- Assists in continuous improvements of the credit lending processes to ensure the best customer experience within a digital banking environment.
- Assists in making recommendations about procedural and or policy changes for the digital banking environment.
- Interlinks with all stakeholders in relation to disputes, enquiries, escalations, and referrals to ensure all cases are addressed with TAT
- Manages exceptions and deviations from the bank risk framework
- Works within the mandates and credit limits approved by the bank to ensure proper credit sanctioning
- Facilitates credit administration to ensure applicants are addressed
- Data analysis and ability to prepare reports
- User acceptance testing
Skills
Required:
- Credit and risk knowledge, including ratings and methodologies
- Ability to submit and assess credit applications
- Ability to identify, quantify and mitigate identified credit risk
- Knowledge of National Credit Act
- Knowledge of Financial Intelligence Act
- Knowledge of Consumer Protection Act
- Knowledge of Protection of Personal Information Act
- Knowledge of industry and market trends
- Knowledge of the Banking Act
- Financial analysis
- Report writing and compilation
Preferred:
- Understanding of the full credit value chain.
- Credit and lending skills and knowledge to be able to structure correctly.
- Understanding the bank credit policy
- Credit principles, policies and processes
Qualifications
- Required: A Bachelor’s degree related to finance or equivalent
- Preferred: A related credit lending qualification in a banking environment
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Key Purpose
- To assist in building, maintaining and developing Broker relationships and enhancing the image of Discovery Health and DCS Health Specialists. To support the Mass Market Business Consultants with all sales and marketing initiatives.
Areas of responsibility may include but not limited to
- To liaise with Brokers and their New Business Administrative teams on a regular basis (telephonically and via face to face, external meetings)
- To promote the brand of Discovery, by always being professional, proactive, innovative and driving quality
- To ensure that escalated new business queries from the broker are attended to satisfactorily (outside of normal escalation channels)
- Need to support the BC to manage the new business pipeline, to identify trends and to provide all necessary administrative support to actively increase business activations
- Need to support BC in identifying sales and marketing initiatives in order to maximise production to achieve a new business target
- Required to assist BC with training of new employer groups and/or members joining Discovery Health
- Required to manage new business stock requirements of the broker
- To assist in the facilitation of corporate marketing events e.g. handling invites / RSVPs etc for road shows, training and other marketing events.
Competencies
- Exceptional planning and co-ordination skills
- Ability to work on your own with minimal intervention
- Pro-active and attentive to detail
- Strong relationship building skills and an ability to adapt to different environments and personalities
- Ability to adapt to change
- Strong administrative skills
- Competent on Word, Excel and PowerPoint
- Customer focused
- High level of confidence and results driven
- Time management is critical
- NQF 5 (advantageous)
- RE5 (advantageous)
Education and Experience
- Matric
- A minimum of 3 years’ Discovery Health experience (Scheme & Non-scheme: Vitality, Flexicare & Healthy Company products advantageous)
- Discovery Health Medical Scheme product knowledge
- Understanding of the Discovery Health new business process (preferable)
- MS Office (Excel, Word, Power Point)
- NQF 5 (advantageous)
- RE5 (advantageous)
- Previous CRM experience (advantageous)
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Job Description
- This position is based in Discovery Connect area, and reports to the Admin Team Leader. The successful individual will be required to provide a multi-discipline and integrated value adding audit service and training to Discovery Connect.
Key purpose
- Apply a risk-based audit approach when palling and conducting internal audit assignments.
- Training and development according to identified core competency gaps.
- Create plans and work schedules aimed at evaluating systems and operations for potential risk.
- Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization
Key Outputs
- Apply a risk-based audit approach when palling and conducting internal audit assignments.
- Training and development according to identified core competency gaps.
- Create plans and work schedules aimed at evaluating systems and operations for potential risk.
- Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization.
- Identify new risk facing the business.
- Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions.
- Create, roll out and maintain risk management frameworks.
- Deciding and Initiating action.
- Presenting and communicating information.
- Delivering results and meeting business expectations.
- Perform research and document it.
- Assist with various projects within the Operational field of the business area.
- Background experience in training of consultants
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Excellent verbal and written communication skills along with well developed presentation skills.
- Excellent report writing and presentations are essential.
- Planning and scheduling work and meeting deadlines.
- Process understanding and well developed analysis and problem solving skills
- Understanding of statistics and the application of statistical sampling and similar methodologies
- Manages time effectively
- Works productively in a pressurized environment
- Plans activities/projects well in advance and takes account of changing circumstances
- Makes rational judgments from the available information and analysis
Qualification & Experience
The successful candidate must have the following qualifications and experience:
Essential:
- Matric
- Experience working with excel and word on an Advanced level
Advantageous:
- Knowledge of Discovery products
- Tertiary qualification an advantage
- NQF5 and RE5 qualification compulsory
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Job Description
- Supporting the risk management function in the Discovery Connect Distribution Services business by delivering against and facilitating the risk management programme and activities.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Create risk reports and ensure consistent delivery of the risk reporting requirements for the Discovery Connect business
- Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
- Embedding and implementation of the ERM Policies, Frameworks, Standards and Guidelines into the business and ensuring that requirements are met.
- Ensure that risk management activities required by the business and other Group Wide Policies, Frameworks and Standards are performed and delivered on.
- Ensure risk and controls assessments are performed on risks identified / reported
- Monitor and report all material risks and risk information is reported to the relevant Excos/Committees/Management forums/ stakeholders.
- Risk Exco’s: Draft risk report for the Risk Exco, facilitate and manage the process of reviewing the risk information with relevant stakeholders such as the CEO of the Business and 2nd line risk management function, prepare Risk Exco pack along with minutes and Agenda items.
- Attestations: Perform and facilitate the process on completion of attestations when required
- Ensure follow ups with management/relevant stakeholders where required, such as open action plans, breached KRIs, risk incidents, risks are performed, and risks are reassessed where required
- Develop, monitor and report on key risk indicators on a regular basis.
- Ensure that risk events are reported on and provide a detailed analysis of the event including the qualitative and quantitative impact.
- Manage and maintain the risk profiles of the Discovery Connect businesses to ensure the information on the profiles are up-to-date, relevant and an accurate representation of the business environment. This includes that management and maintenance of the risk information on the risk management system
- Performing risk assessments as required by the risk management plan.
- Support and assist the Head of Operations in drafting, implementing and delivering of the Risk Management plan for Discovery Connect licence business.
- Providing technical risk management support in business meetings, and risk reviews.
- Promote a strong risk management culture within the business through engagement, challenge of risk information.
- Supporting and guiding staff.
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Ensures accountability
- Manages complexity
- Resilient
- Values differences
- Business insight
- Treat others with care, dignity and respect
- Duild an environment for optimal performance
- Bave a bias for action
- Drives Results
- Problem Solver
Qualification & Experience
Essential
- Matric
- Qualification - BCom, BSc (Risk Management or Finance)
- At least 5 – 8 years Operational Risk Management, Insurance/Financial Risk Management.
Method of Application
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