Latest Jobs at Fidelity Services Group

Purpose of the role:

• reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork
   

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Job Purpose

• The overall purpose of this position is to ensure compliance with all Financial Policies and Procedures as well as ensuring that the Branch contributes to the financial well-being of the Group.

Minimum Requirements

• Suitable Bachelor’s Degree (Accounting / Financial Management) required
• 3 years of analytical experience
• SAP / Listener experience advantageous
• Advanced Excel
• Reliable car
• Valid driver’s licence

Job Specification

• Complete general ledger reconciliations;
• Complete monthly/weekly journals;
• Reconcile and review stock accounts from valuation to GL;
• Ensure all clearing accounts are balancing and cleared;
• Check subsidiary ledger batches before posting;
• Check admin documents captured into the system;
• Ensure resolution of queries within the agreed departmental/business unit SLAs;
• Provide telephonic & written communication (feedback) to suppliers and region as & when the queries are resolved;
• Participate in various ad-hoc projects where necessary
• Monthly Profit & Loss reporting
• Analysing monthly variances
• Analysing general ledger accounts

Behavioural Competencies:

• Excellent verbal & written communication skills
• Computer literate – Excel essential
• Excellent telephone skills
• Excellent reconciliation skills
   

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to ensure that all Security and CIT officers are equipped with safe and functioning firearms.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• Competed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate is advantageous
• 1- 2 years’ experience in security industry or similar role
• 1-2 years’ experience as an Armourer is advantageous
• Living in close proximity / Own transport is essential

Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for all firearms
• Issue and receive all firearms to and from the armoury
• Report all delays to the Armoury Manager immediately
• Incident prevention and reporting
• Take preventive action towards any suspicious activity
• Keep all relevant registers up to date
• Ensure all firearms are clean and functional
• Report damages
• To scan firearms
• Ensure that all Regulation 21 refresher training is conducted on a monthly basis

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self – motivated
• Pay attention to detail
• Quality assurance
• Willing to work overtime
• Willing to Travel

Core Competencies:

• Self-development
• Communication skills
• Customer Focus
• Team work

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Position Summary:

• The Fleet Administrator will be responsible for managing all aspects of our company's fleet of vehicles, including maintenance, inventory, tracking, and reporting. The ideal candidate will have strong communication skills, the ability to multi-task, and experience working in a fast-paced environment.

Key Responsibilities:

• Maintain accurate records of all company vehicles, including registration, insurance, and maintenance history
• Schedule and coordinate regular maintenance and repairs for all fleet vehicles
• Track and report on fuel usage, mileage, and other key performance indicators
• Monitor and manage inventory levels of supplies and equipment for fleet vehicles
• Coordinate vehicle replacements and disposals as needed
• Ensure compliance with all local, state, and federal regulations related to fleet operations
• Develop and maintain relationships with vendors and service providers
• Provide support and assistance to fleet drivers as needed. Management of traffic fines

Qualifications and experience:

• Matric
• 2+ years of experience in fleet management or a related field
• Proficient in Microsoft Office Suite and fleet management software
• Compliance of policies and procedures
• Excellent communication and interpersonal abilities
• Knowledge of vehicle maintenance procedures and best practices
• Ensure all vehicles are licensed on time
   

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
   

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MAIN PURPOSE OF JOB: 

• The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.
• The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

REQUIREMENTS

Experience

• 10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.
• Proven track record of successfully supervising and managing a team within a high demand environment.

Qualification

• Relevant Management Degree/Diploma/Certificate and/or relevant experience.

Required Skills, Knowledge or Characteristics Strong effective communicator.

• Ability to coordinate the efforts of a large team of diverse employees.
• Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.
• Demonstrated effectiveness in customer interactions.
• Financial Acumen.
• Aptitude for the use of technology within the operational environment.
• Comfort around senior management

SPECIFIC RESPONSIBILITIES:

• This list is non-exhaustive and may be added to or removed from over time.
• Align people with process
• Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.
• Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.
• Produce change to build a successful and profitable function.
• Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organisation.
• Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.
• Create a performance based culture and ensure effective succession planning.

Compliance

• Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.
• Responsible for ensuring that company operations comply with all internal standards and requirements.
• Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and/or fines. Utilise existing compliance management systems i.e. FAMS, GreenFleet, SecureDrive etc to deliver the required results.
• Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.
• Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.

Armed Response

• Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc.
• Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.
• There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.
• Work directly with business partners – General Managers, Regional Managers and Branch Managers - in development of area specific plans.
• Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to:
• Fuel consumption, fuel usage, mileage management.
• Vehicle related costs through reduction in accidents and accident costs and the optimisation of resource deployment.
• Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.
• Overhead cost control to effectively manage the Cost To Serve.
• Define and drive targets set nationally or in agreement with internal business partners.
• Implement processes and systems to manage and drive down complaints / queries and terminations.

Guarding Management

• Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.
• Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure:
• Correct wage to revenue ratios in all contracts
• Assessment of monthly NPS scores and overview of action plans
• Direct labour costs like overtime, absenteeism and excess leave are being managed effectively Ensure that all vehicle related policies are being adhered to.
• Ensure that all vehicle related costs are being managed effectively within the regions/branches.
• Overhead cost control to effectively manage the Cost To Serve.
• Define and drive targets set nationally or in agreement with internal business partners.
• Implement processes and systems to manage and drive down complaints / queries and terminations.

Fleet Management

• In conjunction with the Regional Fleet Manager;
• Overall responsibility for maintaining a safe, reliable and cost-efficient fleet of vehicles to support the business. Accountable for cost controls and managing of internal (FSG Logistics Department) and external vendor relations.
• Efficient resource planning in terms of vehicles.
• Fuel management.
• Accident management
• Effective management of all Fleet Management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.

Training

• In conjunction with the Fidelity ADT Training department;
• Ensure that all Operational employees are fully trained in accordance with legislation and internal training requirements.
• Together with business partners and the Fidelity ADT Training department, continuously develop training initiatives to improve on the skill sets of Operations employees to be able to execute on the customer demands. Ensure that all Operations employees are fully trained to cope with the daily demand and scope, with a specific focus on EHS. Consistently evaluate the operational environment and adopt the training requirements so that employees are equipped to deal with these changing demands.

Environmental Health and Safety

• Provide transformational leadership in the effective management of the EHS function.
• Conduct EHS audits and implement corrective actions where required.
• Lead significant improvements in the reduction of Significant Incidents and Motor Vehicle Accidents.
• Review all serious and significant incidents and near miss incidents with a view of formulating corrective actions and effective managing of risk.

General Together with the finance team, create the Operations department’s annual budget.

• Formally review the region’s financial Income Statements on a monthly, quarterly and annual basis with the financial team and business teams.
• There will be a strong focus on customer service and operational execution. Continuous customer involvement is a key requirement for service improvement.
• Performance management of all direct reports is essential, review performance kpi’s as required and develop plans for improvement in performance where required.
• Ensure compliance with internal policies and procedures, external regulations and standards.
• Mentor and coach direct reports to ensure their growth and development and the continuous succession. Drive reward and recognition activities.

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• The above position is vacant at our Bloemfontein Branch. The main purpose of the position is to ensure the posting of Security officers, that all site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry/ 2-3 years’ experience as a center manager. 
• People management experience.
• Administration, interpersonal communication, and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Valid driver’s license Code 8 and valid PDP
• Fluent in English and able to read and write
• Computer literacy on Microsoft Programs.
• Must be discipled and able to enforce discipline

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and the client about security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.

Other personality attributes:

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills

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• The overall purpose of this position is to process Non-Stock Supplier Requisitions, to correctly allocate costs to General Ledger Accounts and ensure National Account uploads are uploaded correctly. This position will report into the Financial Accountant within the Securedrive Inland Finance Team. 

Purchase Requisition Job Description 

• Processing of requisitions on SAP
• Ensure that the GL account as well as the cost centre allocation on requisitions are correct
• Ensure SLA’s are adhered to.
• Following up on goods receipting on framework orders and other requisitions timeously.
• Daily contact with branch managers/Administrators to ensure items are closed out on the open PO report in the month which the good are received/service delivered – ME2L
• Responsible for ensuring that the NKA account splits are correct
• Communication and follow up on queries with relevant staff and suppliers regarding the requisitions and open PO’s
• Assisting the finance department where necessary.
• Uploads of National Accounts; i.e.: MTN; Vodacom; Telkom; Plus One, etc.
• Capex Requisitions to be processed
• ADHOC Duties 

Minimum Requirements 

• Matric Certificate
• Strong administrative and organisational skills
• Good interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels
• Highly motivated and enthusiastic
• Must be able to work under pressure
• Because this is function is within the finance sector, there are month end and financial year end deadlines that have to be met and the need to overtime may be required from time to time to achieve deadlines
• Proficiency in Microsoft Excel
• Attention to detail
• A finance background will be advantageous
   

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Summary:

• We are currently seeking a talented and motivated individual to join our team as a Data Capturer. This position offers an exciting opportunity to contribute to our organization's success through effective data analysis and management.

Requirements:

• Education: Grade 12 and/or relevant certifications in data analysis or database management will be advantageous.
• Minimum of two years’ experience within a Data Capturer or relevant field.
• Attention to Detail: Strong analytical and problem-solving skills with a keen eye for detail and the ability to spot data anomalies or inconsistencies.
• Communication: Excellent verbal and written communication skills, with the ability to present complex data findings in a clear and concise manner.
• Team Player: Demonstrated ability to work collaboratively in a team environment, fostering effective relationships and contributing to collective goals.
• Confidentiality: Adherence to strict confidentiality and data protection policies, ensuring the security and privacy of sensitive information.

 Responsibilities (Not totally inclusive):

• Data Capturing: Enter and maintain accurate data in our systems, ensuring data integrity and adherence to established protocols.
• Data Reporting: Generate reports and visualizations to communicate findings and present data-driven recommendations to relevant stakeholders.
• Process Improvement: Identify opportunities to streamline data capture and analysis processes, implementing efficient solutions to enhance productivity.
• Collaboration: Work closely with cross-functional teams, including Operations, and Management, to ensure data-related requirements are met and support ongoing initiatives.

Personal Attributes:

• Demonstrates commitment to maintaining confidentiality and handling office matters with the utmost professionalism.
• Proven ability to consistently meet strict deadlines.
• Exhibit accuracy and meticulous attention to detail.
• Utilize highly methodical working methods.
• Exhibit a strong focus on attention to detail.
• Ability to engage professionally with stakeholders at all levels. 
• Work effectively without direct supervision and perform well under pressure.
• Demonstrate strong verbal and written communication skills.
• Exemplify honesty and integrity in all professional interactions.
• Display punctuality and timeliness in meeting commitments.
• Build and maintain strong client relations.
• Earn trust through reliability and dependability.
• Effective time management skills.
• Take ownership and demonstrate accountability for assigned responsibilities.
   

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• The above position is vacant at our Newcastle Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
   

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Job Description

• The above position is vacant. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
   

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• The above position is vacant at our Ermelo Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage 
• Treasury experience is an advantage
• Able to work under pressure and multitask 
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
• Customer focused
• Excellent organisation and planning ability
• Team work