Our Vision is to be the leading Mutual and Savings bank in South Africa, improving the quality of life of our clients through their participation in saving together, growing together and ownership of their own community bank. To that end, our Mission is to consistently satisfy the needs of our target market by offering innovative superior, inclusive inves...
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- The Assistant is ultimately responsible for the day-to-day operating activities of his/her relevant department with regards to user setup and access roles and acts as a relief assistant.
Essential Functions:
The employee duties shall include, but not necessarily be limited to:
- Continuously manage and monitor branch assistance with user access.
- Processing new users on Nupay.
- Processing existing users.
- Processing user movement.
- Processing pass key.
- Processing access functions roles.
- Assist in AM and branch queries.
- Processing Support calls.
- Update user report.
- Nupay reporting.
Job Qualifications and Requirements:
- Matric
- Basic knowledge of Microsoft Excel is recommended
- 1 year experience in a working environment
Skills, Knowledge and Attitude requirement
The incumbent should be able to demonstrate:
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes
- A flair for administrative organization and detail
- A positive attitude
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and qeries
- Acuracy in the maintenance or records and systems
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job
- Dedicated and Disciplined
- Attention to detail
- Focussed to the task at hand
go to method of application »
- The Branch manager is responsible for the Branch, business, marketing and people management and Collections for his/her branch forming part of his/her Branch.
Primary responsibilities are detailed below:
Branch Management
Continuously manage and monitor branch performance with regards to the following:
- New Client Growth to the expectancy of targets.
- Branch sales growth Month on Month with a minimum expectancy of 2% and or maintain the minimum criteria set out by the area manager.
- Expense monitoring.
- Compliant loans created to ensure 87%+ collections rate based on Capital.
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by Executive management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branch not limited to and including the branch daily collections process
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions were required to increase sales.
- Actively focus on marketing and cross sell of non loan products
- Adhere to the daily marketing files and completion there off.
- Drive community participation through focused marketing activities
Collections:
- Daily and weekly monitoring of future instalments
- Consistent and accurate Submissions of transactions on Nupay
- Ensuring 87% + consistent collections on current.
- Adhering to the daily and weekly collections file implementation as set out by senior management
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
- Promotions
- Appointments
- Movements
- Salary adjustments
JOB SPECIFICATIONS
BRANCH MANAGER
Task:
- Matric or equivalent
- 2 years proven track record in micro finance, banking or debtor management
- Microsoft Office skills or equivalent
Personal Attributes:
- Honesty
- Punctuality
- Ability to lead a team
- Interpersonal skills
- Sales skills
- Numeracy skills
go to method of application »
- The Branch manager is responsible for the Branch, business, marketing and people management and Collections for his/her branch forming part of his/her Branch.
Primary responsibilities are detailed below:
Branch Management
Continuously manage and monitor branch performance with regards to the following:
- New Client Growth to the expectancy of targets.
- Branch sales growth Month on Month with a minimum expectancy of 2% and or maintain the minimum criteria set out by the area manager.
- Expense monitoring.
- Compliant loans created to ensure 87%+ collections rate based on Capital.
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by Executive management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branch not limited to and including the branch daily collections process
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions were required to increase sales.
- Actively focus on marketing and cross sell of non loan products
- Adhere to the daily marketing files and completion there off.
- Drive community participation through focused marketing activities
Collections:
- Daily and weekly monitoring of future instalments
- Consistent and accurate Submissions of transactions on Nupay
- Ensuring 87% + consistent collections on current.
- Adhering to the daily and weekly collections file implementation as set out by senior management
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
- Promotions
- Appointments
- Movements
- Salary adjustments
JOB SPECIFICATIONS
BRANCH MANAGER
Task:
- Matric or equivalent
- 2 years proven track record in micro finance, banking or debtor management
- Microsoft Office skills or equivalent
Personal Attributes:
- Honesty
- Punctuality
- Ability to lead a team
- Interpersonal skills
- Sales skills
- Numeracy skills
go to method of application »
- The Branch manager is responsible for the Branch, business, marketing and people management and Collections for his/her branch forming part of his/her Branch.
Primary responsibilities are detailed below:
Branch Management
Continuously manage and monitor branch performance with regards to the following:
- New Client Growth to the expectancy of targets.
- Branch sales growth Month on Month with a minimum expectancy of 2% and or maintain the minimum criteria set out by the area manager.
- Expense monitoring.
- Compliant loans created to ensure 87%+ collections rate based on Capital.
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by Executive management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branch not limited to and including the branch daily collections process
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly recons are 100% accurate and are balanced every day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions were required to increase sales.
- Actively focus on marketing and cross sell of non loan products
- Adhere to the daily marketing files and completion there off.
- Drive community participation through focused marketing activities
Collections:
- Daily and weekly monitoring of future instalments
- Consistent and accurate Submissions of transactions on Nupay
- Ensuring 87% + consistent collections on current.
- Adhering to the daily and weekly collections file implementation as set out by senior management
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
- Promotions
- Appointments
- Movements
- Salary adjustments
JOB SPECIFICATIONS
BRANCH MANAGER
Task:
- Matric or equivalent
- 2 years proven track record in micro finance, banking or debtor management
- Microsoft Office skills or equivalent
Personal Attributes:
- Honesty
- Punctuality
- Ability to lead a team
- Interpersonal skills
- Sales skills
- Numeracy skills
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
Method of Application
Use the link(s) below to apply on company website.
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