Latest Jobs at Hollard

Role Objectives
Improve profitability by supporting the Hollard Insure IT Strategy through the automation of data acquisition and provisioning, the development of Analytics and Business Information, to support the Hollard Insure Business in their decision making. Responsible for the Data Ingestion, Transformation, ETL, Data Modelling, Data Architecture and Storage management

Key Responsibilities

• Provide month-end production rotational support to ensure data is consumed and ingested to ensure reports are generated within agreed SLA’s with business. Resolve production incidents and conduct root cause analysis for improvement.
• ETL development into staging and data warehouse environments. Develop new data extracts and modify ETL processes as required to improve reporting datasets.
• Develop and maintain data sets, ETL processes and reports related in order to support operations and decision making related to commercial and personal insurance, provide direct support to end-users.
• Collaborate with business users and application developers to provide required data. Estimate the time and resource requirements of ETL development work. Validate data and test routines developed & provision of ongoing maintenance and support of assigned ETL applications
• Analyze the systems environment to understand how the business systems enable these business processes and how the related data is captured and stored.Analyze the structures in which the data is stored to understand what data can be extracted and how it would be done in an efficient manner
• Analyze the existing reporting environment to understand what reporting is available and how this can be utilized or amended to inform the specific Business decisions involved.
• Test all developments for data accuracy, performance and system impact & engage relevant Business users, train them on report usage and guide them in doing user testing.
• Schedule data extracts and report runs as required to deliver the required information to users at the necessary frequency. Ensure that scheduled procedures are handed over for monitoring and support by the appropriate resources. Update report specifications to reflect the as-built situation.
• Update technical documentation on data extracts and report functionality to facilitate future understanding to the extent required for ongoing support. Respond to user queries, error logging and further enhancement requests to ensure reports are used and serve their intended purpose.
• Provide OLAP support and end-user training on the various cubes used for reporting downstream
• Data Modelling - emphasizes on what data is needed and how it should be organized instead of what operations need to be performed on the data. Data Model is like architect's building plan which helps to build a conceptual model and set the relationship between data items. This data capability is required in preparation of the Data Platform implementation, and will also align with the approach taken by Group Data to implement ERWIN as a tool of choice for Data Modelling
• Data Architecture – ensures that we have composed of models, policies, rules or standards that govern which data is collected, and how it is stored, arranged, integrated, and put to use in data systems and in organizations. This data capability is also aligned with the direction that Group Data is taking

Required Knowledge and Experience    

• 5+ years’ experience of delivering Business Intelligence projects using Microsoft & Informatica tools, Visualization Tools ( SSRS, Power BI). Insurance background and knowledge preferred
• Ability to produce solutions using
• Microsoft SQL Integration Services, MS SQL Analysis Services, MS SQL Reporting Services, MS PowerBI, Qlikview, Informatica (Power-center & PWX CDC)
• Knowledge of & Scaled Agile Framework (SAFe) practices will be advantageous
• Knowledge of Cloud services (Azure & AWS) will be advantageous

Educational Requirements    

• Matric,
• BSc Computer Science, Data Informatics, Information Technology
• Cloud certification – advantageous

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Role Objectives
Responsible for planning, documenting, defining and evaluating technical integration information for a major application and across application components. Will assist with definition and will document technology platforms and dependencies for multiple environments (development, test, production, etc.). Research the impact that replacing or retiring an application would have on business units and departments. Assist in the rationalizing of the Short-Term Insurance application landscape, migrating redundant systems to a targeted end state Insurance platform and decommissioning of end-of-life systems

• Responsible for implementing Application Portfolio Management (APM), application retirement processes, and application management best practices
• Develop an application decommissioning framework to ensure infrastructure and applications are properly retired
• Executed application rationalization initiatives aimed at reducing our systems footprint
• Review of the IT strategy in order to ensure future systems align to the strategic intent
• Review the application landscape at an enterprise level, in order to ensure a smooth transition from the current state to the targeted end-state architecture
• Classify and document applications to provide the executive with clear information on the application estate for decision making
• Identification of the application and infrastructure components making up the Short-Term insurance landscape
• Assessment of systems in order to identify candidate systems to be decommissioned
• Coordinate activities with other stakeholders i.e. the enterprise architect to ensure broad understanding of architectural approaches and standards across IT
• Assess and document application layering dependencies and application component dependencies
• Assess software licensing impacts of proposed changes
• Assess and document impacts to and dependencies between existing technical and network environments
• Coordinate with other stakeholders to ensure alignment between the strategic end-state and the operational transformation
• Prepare approach papers listing technology options, risks, and impacts therof
• Define decommissioning and migration risk mitigation plans
• Define data dependencies within, between, and among various applications and application components
• Document and maintain relevant architecture artifacts
• Drive delivery of identified areas

Required Knowledge and Experience    

• Minimum of 5 years’ experience in IT (e.g. application developer, project manager or solution architect)
• Minimum of 3 years’ experience in Project Management
• Should have experience managing technical teams as a development manager, project manager, or team lead
• Fundamental understanding of the application business processes
• In depth knowledge and understanding of information technology approaches, applications, and architectures, tools, and methodologies especially web based applications
• Experience with IT Budgets, Technical Debt and depreciation

Educational Requirements    

• Matric
• BSC computer science and comparative degree

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ROLE RESPONSIBILITIES:

Customer Experience

•  Support the continuous improvement of Customer Experience by understanding and ensuring our existing and new customers’ expectations are met or exceeded.
•  Liaise with internal and external stakeholders including customers and other veterinary professionals to resolve claim queries and disputes in the most efficient and timely manner with focus on customer satisfaction and first contact resolution.
•  Interpret medical records and apply clinical knowledge to commercial scenarios.
•  Ability to explain medical concepts in layman terms to internal and external stakeholders verbally and in writing.
•  Assess and manage GapOnly claims till completion
•  Assist with claims assessing and auditing of high value claims when required.
•  Adhere to expected KPIs and targets in a high-quality standard.
• Ensuring they are able to contribute to PetSure’s profitable growth by:
•  Contribute to PetSure’s profitable growth by developing a pipeline of potential customers and managing existing partners to maximise
• performance.
•  Recognise trends from daily operations to identify areas of continuous improvement to optimise customer satisfaction and product growth and provide feedback to Team Leader.
• Build strong relationships and work collaboratively to strengthen service delivery across all business units and to our external partners.
•  Ability to work independently and as part of a team.
•  Provide technical support to the Client Services Team and Claim Services Team with veterinary and claim related questions.
•  Identify new areas for learning and personal development to remain up to date with product changes.

Required Knowledge and Experience    

• Minimum One year Clinical experience in veterinary field or other relevant industry experience
• Have knowledge of and be able to advise on all aspects of the PetSure’s products and claim related queries.
• Essential:
• Excellent communication skills (verbal and written) and ability to handle conflict situations
• Ability to interpret medical records and apply clinical knowledge to scenarios in a commercial setting
• Organised with ability to multi-task and work under pressure
• Strong interpersonal and relationship management skills
• Strong attention to detail
• Excellent problem solving skills
• Intermediate Microsoft Office Skills
• Good mathematical skills

Desirable:

• Understanding and knowledge of the insurance industry
• Commercial acumen

Educational Requirements    

• Veterinary Science Degree