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Role Overview

• We’re looking for someone who truly enjoys being at the heart of our sites and helping things run smoothly day to day. As the Receptionist across both Cranbrook and Liberty, you’ll be the first friendly face people see when they walk through the door — whether they’re colleagues, guests, or partners visiting the office.
• This role suits someone who takes pride in creating a welcoming atmosphere, enjoys helping others, and feels confident keeping our spaces organised and secure. You’ll play an important part in supporting access control, guiding visitors, and ensuring everyone has what they need to get on with their day. You’ll also support both SA and UK teams with calls, and lend a hand with general Facilities tasks that keep our sites running well.

Key Responsibilities

• Represent the organisation with warmth and professionalism, ensuring a positive experience for everyone who arrives on site.
• Greet and support employees and guests, making sure they feel welcomed and informed.
• Help maintain a safe environment by acting as the initial point of contact for Access Control.
• Support with answering calls for both South Africa and the UK.
• Assist with day‑to‑day Facilities administration and coordination.
• Handle incoming calls, emails, and queries, directing them where needed.
• Keep the reception area tidy, organised, and inviting.
• Manage meeting room bookings and ensure rooms are set up and ready.
• Process incoming and outgoing mail and deliveries.
• Provide general administrative support to teams across the sites.

Background

• Minimum of 2 years’ service within the organisation.
• At least 6 months of experience in a receptionist or administrative position.
• Clear HR record (No active warnings within the last 12 months) 
• Must have completed grade 12 (Matric)
• Must have a clear HR file
• Strong Excel skills and general computer literacy.

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About the Role

• To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.
• The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.

Responsibilities

Onboarding Enablement & Coordination

• Prepare and issue compliant employment contracts and onboarding documentation across multiple regions (e.g., South Africa, UK, and future expansions).
• Coordinate cross-functional onboarding activities (e.g., facilities, payroll, IT) to support a smooth end-to-end employee journey.

People Data Integrity & Lifecycle Management
Manage and maintain accurate employee data across all core HR systems (e.g., Payspace, Dayforce, YouManage), ensuring end-to-end data

• integrity.
• Execute employee lifecycle transactions (e.g., promotions, transfers, secondments) in alignment with defined SLAs, local market regulations, and audit requirements.
• Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.

Leave Administration & Workforce Transactions

• Administer leave-related and employee absence records via approved platforms.
• Ensure alignment with market-specific policies and legislative standards.
• Support and handle queries and escalations.

Service Excellence and Employee Support

• Act as administrative support to HRBPs.
• Triage and resolve HR-related tickets from employees and managers.
• Issue standard HR documentation (e.g., confirmation of employment, certificates of service).

Compliance, Audit & Record Management

• Maintain audit-ready records in line with statutory requirements.
• Prepare and submit documentation for internal and external audits across regions.
• Ensure HR documentation is updated, stored, and version-controlled across platforms.
• Generate and maintain basic reports to support People Operations and Operations alike.

Process Improvement & Operational Effectiveness

• Identify and recommend improvements for process standardisation and automation.
• Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.

Minimum Requirements

• A minimum of Matric/Grade 12 or equivalent NQF level qualification
• HR/People-related tertiary qualification is preferred/ advantageous
• At least 3 – 5 years in an admin focused role in HR administration or shared services environment)
• Proficiency in MS Excel, PowerPoint and Word skills.
• Proficiency in HRIS systems and reporting tools
• Experience in high volume and growing contact centre/ BPO environments
• Joiners, Movers, and Leaver’s experience within scalable contact centre organisations
• At least 1year BPO experience (familiarity with BPO workflows, KPIs, to ensure service excellence)

Required Skills 

• Strong attention to detail and data accuracy
• Excellent organisational and time management skills
• Knowledge of HR systems (e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR)
• Ability to work under pressure and meet tight deadlines
• Strong communication and interpersonal skills
• Problem-solving and service-oriented mindset
• Confidentiality and professionalism in handling sensitive information
• Strong skills in Excel, PowerPoint and Word