Latest Jobs at Le Creuset

• The main purpose of the Senior Copywriter role is to create on-brand, persuasive written content for various marketing and advertising materials. The Senior Copywriter is responsible for ensuring the high-quality output of copy for Content Studio purposes and contributing to the overall brand messaging. This successful candidate should be highly organised with a meticulous attention to detail. Note that this is a 6-month Fixed-Term Contract role.

Ingredients: Key Responsibilities
Campaign Messaging and Copy Development

• Develop campaign messaging, creative rationales and copy for product launches, seasonal campaigns, promotions and ongoing brand activity.
• Interpret briefs and translate campaign concepts and objectives into clear, engaging and audience-appropriate copy.
• Develop product and collection storytelling that communicates key features, benefits and brand value.
• Ensure messaging and tone of voice remain consistent across campaigns and customer touchpoints.
• Refine and strengthen existing copy to improve clarity, relevance, engagement and effectiveness.

Multi-Channel Content Creation

• Write and adapt copy for digital, ecommerce, retail, print, PR and corporate communications.
• Develop content for websites, product pages, landing pages, email campaigns, paid media, social media and digital advertising.
• Create copy for video scripts, reels, captions, banners, infographics, recipes and recipe cards.
• Develop copy for retail and print assets, including point-of-sale materials, brochures, posters, packaging, signage, advertisements and in-store campaigns.
• Produce brand and corporate content, including press releases, presentations, reports, training materials and internal communications.

International Adaptation and Localisation

• Adapt global campaign messaging and content for regional markets while maintaining the integrity of the brand and core campaign idea.
• Ensure copy reflects local terminology, cultural context, product availability, measurements and market requirements.
• Prepare copy for translation and collaborate with regional teams to address local content needs.
• Maintain consistency across global and local communications while making appropriate market-specific adaptations.

Editing, Proofreading and Quality Control

• Edit and proofread copy to ensure accuracy, clarity, grammar, spelling, tone of voice and consistency.
• Review copy within designed artwork and final assets to ensure content is complete, accurate and aligned with the brief.
• Check product information, claims, measurements and other content details.
• Incorporate feedback and manage copy amendments throughout review and approval processes.
• Identify content gaps, inconsistencies and errors, taking responsibility for resolving these before final delivery.
• Maintain high standards of quality across all Global Content Studio copy deliverables.

Collaboration and Project Delivery

• Work closely with marketing, brand, ecommerce, PR, design, creative and regional teams to deliver effective communications.
• Clarify briefs, confirm requirements and identify missing information before or during copy development.
• Manage multiple projects, feedback rounds and competing deadlines while maintaining quality and attention to detail.
• Take ownership of copy deliverables from initial development through to final review.
• Provide copywriting and editorial support across a variety of projects and Content Studio requirements.

Digital Content and Optimisation

• Apply digital content best practices when developing copy for websites, ecommerce platforms and online campaigns.
• Incorporate SEO requirements, including relevant keywords, product content, page copy and metadata, where applicable.
• Ensure content is clear, engaging, audience-focused and appropriate to the platform and customer journey.
• Keep up to date with copywriting, content, digital and communication best practices relevant to the role.

The Perfect Blend:
What We’re Looking For

• Relevant qualification in Copywriting, English, Journalism, Marketing, Communications or a related field.
• Demonstrable copywriting experience across a range of marketing and communication channels.
• Experience working with brand guidelines, creative briefs, feedback processes and multiple stakeholders.
• Experience in ecommerce, product marketing, retail or international brand communications would be advantageous.
• Microsoft Office applications.
• Proofreading and editing tools.
• Task and project management platforms 
• SEO and digital content tools.
• AI-assisted writing tools, where appropriate and in line with brand and business guidelines.
• Relevant digital platforms and content management systems.

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• To deliver exceptional customer service across all customer touchpoints while supporting the day-to-day operational requirements of the department. The Customer Service Agent is responsible for coordinating the investigation and resolution of all customer queries and supporting management with escalated customer matters. The role oversees returns, exchanges, refunds, warranty processes, and customer assessments, while acting as a key liaison between Customer Service, Ecommerce, Finance, Stores, and Warehouse Operations to ensure efficient issue resolution, SLA adherence, and a seamless customer experience.

Ingredients: Key Responsibilities
Operational Customer Experience & Order Management

• Receive and respond to customer queries, complaints, escalations, returns, exchanges, refunds, and warranty-related requests in line with company policies, service standards, and agreed SLAs.
• Resolve customer enquiries and complaints professionally, implementing appropriate follow-up actions to achieve timely and satisfactory outcomes.
• Act as a key liaison between Customer Service, Ecommerce, Warehouse Operations, Stores, and Finance to facilitate the resolution of customer issues and fulfilment exceptions.
• Liaise with Warehouse Operations regarding e-commerce order cancellations and fulfilment-related matters.
• Monitor customer orders and proactively identify risks that may impact service levels, customer satisfaction, or order fulfilment timelines.
• Source products and identify stockists where required to support customer needs and retention.

Returns, Exchanges & Refund Oversight

• Assist with the administration and oversight of the physical returns, exchanges, and refund process from receipt to resolution.
• Process returns, exchanges, credits, and refunds accurately within Microsoft Dynamics 365 (D365), ensuring compliance with company procedures and controls.
• Support the monitoring and processing of in-store refunds, including reconciliation within D365.
• Maintain accurate records and supporting documentation relating to returns, exchanges, refunds, and warranty claims.
• Coordinate replacement orders, credits, exchanges, and customer communications throughout the resolution process.

Customer Experience Risk Management

• Monitor stock availability, fulfilment constraints, and operational issues that may affect order SLAs.
• Identify and escalate potential service risks, stock shortages, fulfilment bottlenecks, and process failures to minimise customer impact and SLA breaches.
• Work collaboratively with Ecommerce, Warehouse, and Store Operations teams to implement corrective actions and improve service delivery.
• Recommend solutions to address recurring customer experience and operational challenges.

Reporting & Process Improvement

• Maintain accurate customer, order, and transaction records within CRM and D365 systems.
• Analyse recurring customer issues, service trends, and operational inefficiencies, escalating opportunities for improvement where appropriate.
• Support customer experience initiatives aimed at improving response times, resolution rates, service quality, and customer satisfaction.
• Produce and maintain accurate correspondence, reports, and records relating to customer interactions and case management.

The Perfect Blend:
What We’re Looking For

• Minimum 2-3 years' experience in a customer service, customer experience, order management, or e-commerce support environment.
• Experience using CRM systems and Microsoft Dynamics 365 (D365) or similar ERP platforms.
• Microsoft Word, Excel and Outlook to Intermediate Level
• Strong understanding of end-to-end order fulfilment, returns, exchanges, and refund processes.
• Excellent verbal and written communication skills, with a high standard of English, spelling, and grammar.
• Strong telephone etiquette, customer handling, and active listening skills.
• Sound product knowledge and the ability to confidently advise and assist customers.
• Additional languages would be advantageous