Latest Jobs at Meltwater

What We’re Looking For:

• Are you excited to take your payroll expertise to the next level? We’re looking for a detail-oriented, collaborative, and proactive Payroll Specialist to join our People Operations team and help ensure a seamless payroll experience for our employees. In this role, you’ll take ownership of our payroll processing for multiple countries within the EMEA region, while supporting global initiatives, ensuring that every payslip is accurate, on time, and fully compliant.
• As a Payroll Specialist at Meltwater, you’ll be a trusted partner to our HR, Finance, and external vendor teams, managing data, solving problems, and driving improvements across payroll operations. Your work will directly impact employee confidence and operational excellence.
• At Meltwater, you'll find an environment that values growth, mentorship, and inclusive leadership. Work alongside experienced professionals and respected leaders, continuously learning and evolving in a dynamic global environment. Join our team and be part of a supportive community that values your contributions and helps you succeed.

What You'll Do:

• Ensure our employees are paid accurately and on time, while staying fully compliant with local regulations and internal policies.
• Manage the full payroll cycle for the multiple EMEA countries, including calculating wages, bonuses, statutory deductions, and final payments.
• Process all payroll transactions across the employee lifecycle from onboarding to offboarding including changes, absences, and adjustments.
• Review and audit timesheets and payroll data, proactively resolving any discrepancies.
• Generate and share regular reports for HR, Finance, and external stakeholders, ensuring data accuracy at every step.
• Maintain up-to-date employee payroll records, including compensation, benefits, and statutory information.
• Support internal and external audits, and contribute to payroll projects such as M&A integrations and system upgrades.
• Collaborate with our Finance team on reconciliations and payroll-related accounting queries.
• Be the go-to contact for employee payroll questions, providing timely, clear, and professional support.
• Uphold the highest standards of confidentiality and compliance across all payroll activities.
• Continuously seek out ways to improve processes, enhance accuracy, and ensure operational efficiency.
• Take on additional tasks and support the People team as needed, we’re a team-first environment.

What You'll Bring:

• At least 5 years of hands-on payroll experience, with strong expertise in UK payroll and processed payroll in multiple countries across the EMEA region.
• A solid understanding of payroll best practices, tax regulations, and statutory requirements.
• Experience working with payroll and HRIS platforms, especially Workday. Neeyamo is a strong advantage.
• Strong Excel skills (pivot tables, formulas, data manipulation) and comfortable working with large data sets in Microsoft Office.
• Strong analytical and organisational skills 
• Able to work independently, prioritise effectively, and thrive under tight deadlines.
• A collaborative mindset, excellent communication, approachable, and a strong team player.
• Energy, positivity, and professionalism, allowing you to take ownership and bring a proactive spirit to your work.
• A natural problem-solver who stays calm under pressure and always looks for smarter ways of working.
• Someone who values trust and integrity so you can handle sensitive data with care and discretion.
• A thoughtful team player and active listener who can build strong working relationships across teams and time zones.
   

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What We’re Looking For:

• We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability.
• Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life!

What You’ll Do:

• Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos.
• Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies.
• Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances.
• Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution.
• Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow.
• Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns.
• Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends.
• Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes.
• Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts.

What You’ll Bring:

• Bachelor’s degree or above in Accounting, Finance, Business Administration, or related field.
• 2+ years of experience in accounts receivable, collections, or related financial role.
• Proficiency in Microsoft Excel and familiarity with TDS system.
• Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities.
• The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.
   

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 We’re Looking For:

• Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We’re looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater’s Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn.
• Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. 

What You’ll Do:

• Provide excellent product support to our clients via email and live chat to enhance the client experience
• Influence product development through valuable feedback to our Product and Engineering teams
• Be able to remain organized and be able to prioritize in a high-volume environment
• Take ownership of support tickets from start to completion while providing value-added information
• Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally
• Contribute to our internal product training sessions and engage with our global Support team
• Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies
• Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.

What You’ll Bring:

• A Bachelor’s degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
• Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
• A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
• Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
• Familiarity with ticketing or live chat systems is a plus, but not required.
• Willingness to work on a hybrid schedule with 2 days in the office.
• The position may include occasional shifts outside standard office hours to ensure timely client support.
• The ability to legally work in the country of hire is required for this position.