Latest Jobs at NTT Ltd.

Your day at NTT DATA

• The Senior Total Rewards Specialist serves as an advanced subject matter expert responsible for designing, managing, and optimizing total rewards programs that support business objectives and enhance the employee experience. The role combines strategic, analytical, and consultative responsibilities to ensure the organization's compensation, benefits, and recognition offerings remain competitive, compliant, and effective.
• Collaborating with HR teams and senior leaders, the Senior Total Rewards Specialist contributes to the design, communication, and implementation of innovative total rewards strategies that attract, motivate, and retain a talented workforce.

Key responsibilities:

• Develop, implement, administer, and maintain global compensation programs.

Manage and advise on: 

• Base pay structures
• Incentive and bonus plans
• Performance management programs
• Recognition programs (advantageous experience)
• Participate in compensation benchmarking and salary surveys to ensure market competitiveness.
• Analyze compensation trends and recommend program improvements.
• Serve as a subject matter expert and trusted advisor to HR and business leaders.
• Lead or contribute to compensation projects with global, strategic, and financial impact.
• Manage relationships with external compensation vendors and consultants.
• Present compensation analyses, findings, and recommendations to HR and senior leadership.
• Ensure compliance with compensation-related legislation and regulations across multiple jurisdictions.
• Provides back-up and/or assistance to other members of the Total Rewards team as required.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding of compensation, benefits, and performance management principles and their impact on employee engagement and retention.
• Advanced knowledge of compensation analysis methods, including market benchmarking and salary structure.
• Advanced understanding of performance management processes, goal setting, performance reviews, and development plans.
• Advanced understanding of data analysis concepts and tools, especially as applied to compensation, benefits, and performance metrics.
• Strong written and verbal communication to collaborate with team members, HR partners, and employees.
• Advanced knowledge of HRIS platforms and payroll systems for data management and reporting.
• Abilit to handle sensitive compensation, benefits, and performance-related information.
• Dedication to providing responsive and helpful service to employees with questions about total rewards and performance matters.
• Advanced ability to conduct complex compensation analysis, benchmarking, and design competitive pay structures.
• Demonstrated ethical behavior and confidentiality when handling sensitive compensation, benefits, and performance data.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in the field of Human Resources, Business Administration or Finance preferred.
• CCP (Certified Compensation Professional) or a similar compensation certification advantageous.

Required experience:

• 8-10 years of relevant compensation experience

Strong expertise in: 

• Compensation program design and administration
• Job evaluation and salary benchmarking
• Incentive compensation modeling
• Market pricing and survey participation
• Data analysis and reporting
• Stakeholder management at senior leadership level
• Global compensation compliance
• Incentive plan modeling and design
• Employee recognition and reward programs
• Experience supporting large, geographically dispersed employee populations
• Exposure to global compensation frameworks and multinational organizations
   

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Your day at NTT DATA

• The Data Engineer is a seasoned subject matter expert, responsible for the transformation of data into a structured format that can be easily analyzed in a query or report.
• This role is responsible for developing structured data sets that can be reused or complimented by other data sets and reports.
• This role analyzes the data sources and data structure and designs and develops data models to support the analytics requirements of the business which includes management / operational / predictive / data science capabilities.

Key responsibilities:

• Creates data models in a structured data format to enable analysis thereof.
• Designs and develops scalable extract, transformation and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources,
• Participates in the transformation of object and data models into appropriate database schemas within design constraints.
• Interprets installation standards to meet project needs and produce database components as required.
• Creates test scenarios and be responsible for participating in thorough testing and validation to support the accuracy of data transformations.
• Accountable for running data migrations across different databases and applications, for example MS Dynamics, Oracle, SAP and other ERP systems.
• Works across multiple IT and business teams to define and implement data table structures and data models based on requirements.
• Accountable for analysis, and development of ETL and migration documentation.
• Collaborates with various stakeholders to evaluate potential data requirements.
• Accountable for the definition and management of scoping, requirements, definition, and prioritization activities for small-scale changes and assist with more complex change initiatives.
• Collaborates with various stakeholders, contributing to the recommendation of improvements in automated and non-automated components of the data tables, data queries and data models.

To thrive in this role, you need to have:

• Seasoned knowledge of the definition and management of scoping requirements, definition and prioritization activities.
• Seasoned understanding of database concepts, object and data modelling techniques and design principles and conceptual knowledge of building and maintaining physical and logical data models.
• Seasoned expertise in Microsoft Azure Data Factory, SQL Analysis Server, SAP Data Services, SAP BTP.
• Seasoned understanding of data architecture landscape between physical and logical data models
• Analytical mindset with excellent business acumen skills.
• Problem-solving aptitude with the ability to communicate effectively, both written and verbal.
• Ability to build effective relationships at all levels within the organization.
• Seasoned expert in programing languages (Perl, bash, Shell Scripting, Python, etc.).

Academic qualifications and certifications:

• Bachelor's degree or equivalent in computer science, software engineering, information technology, or a related field.
• Relevant certifications preferred such as SAP, Microsoft Azure etc.
• Certified Data Engineer, Certified Professional certification preferred.

Required experience:

• Seasoned experience as a data engineering, data mining within a fast-paced environment.
• Proficient in building modern data analytics solutions that delivers insights from large and complex data sets with multi-terabyte scale.
• Seasoned experience with architecture and design of secure, highly available and scalable systems.
• Seasoned proficiency in automation, scripting and proven examples of successful implementation.
• Seasoned proficiency using scripting language (Perl, bash, Shell Scripting, Python, etc.).
• Seasoned experience with big data tools like Hadoop, Cassandra, Storm etc.
• Seasoned experience in any applicable language, preferably .NET.
• Seasoned proficiency in working with SAP, SQL, MySQL databases and Microsoft SQL.
• Seasoned experience working with data sets and ordering data through MS Excel functions, e.g. macros, pivots.

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Your day at NTT DATA

• The Senior Director Product Owner: Talent Growth will own the roadmap and technology enablement for skills-driven career growth, learning, and internal mobility. They will connect talent strategy, skills data, workforce demand, and employee experience to deliver personalized growth opportunities and improve skills visibility across NTT DATA Inc.
• This role is a leadership role responsible for shaping and managing the product vision, roadmap, and technology enablement for NTT DATA Inc’s Talent Growth capability. This role is responsible for supporting NTT DATA Inc’s journey to become a skills-driven organization, with a specific focus on internal talent growth, personalized development, learning pathways, career growth, internal mobility, and skills-based workforce intelligence.
• This role will work closely with People & Culture, Talent, Learning, Workforce Planning, IT, Data, Architecture, Change, business stakeholders, and technology partners to ensure the Talent Growth product roadmap supports organizational skills demand, employee aspirations, and future workforce needs.

Key Responsibilities

• Accountable for translating the Talent Growth strategy into clear product outcomes, platform capabilities, user journeys, backlog priorities, and measurable business value
• Owns the product vision, strategy, roadmap, and lifecycle for the Talent Growth capability across NTT DATA Inc.
• Shapes the technology roadmap required to support NTT DATA Inc’s transition into a skills-driven organisation.
• Defines how technology will enable personalised growth opportunities for employees, including learning, career development, internal mobility, gigs, projects, mentoring, and future role readiness.
• Partners with People & Culture, Talent, Learning, Workforce Planning, IT, Data, Architecture, Change, and business stakeholders to translate business needs into product capabilities.
• Connects market skills demand, organisational workforce demand, employee skills profiles, learning pathways, and career opportunities into a coherent Talent Growth product strategy.
• Defines and manages the product backlog, ensuring priorities are aligned to business value, employee experience, global scalability, and technical feasibility.
• Defines the Minimum Viable Product for new or enhanced Talent Growth capabilities to enable rapid validation, adoption, and value realisation.
• Works with delivery teams, solution architects, platform owners, and vendors to translate business requirements into platform features and product increments.
• Ensures the Talent Growth product supports improved skills visibility, capability gap analysis, personalised learning recommendations, and internal talent movement.
• Partners with data and architecture teams to define the skills data foundations, integrations, governance, reporting, and analytics required to support skills-based decision-making.
• Champions a simple, intuitive, and engaging employee experience that enables employees to understand their skills, explore opportunities, and take ownership of their growth.
• Supports managers and business leaders with better visibility of internal talent supply, skills gaps, and development opportunities.
• Engages senior stakeholders to align on product direction, roadmap priorities, adoption requirements, investment decisions, risks, and value measures.
• Balances global standardisation with regional and business-specific needs to ensure the Talent Growth capability can scale across NTT DATA Inc.
• Works with change and communications teams to support adoption, awareness, and behavioural change required for a skills-driven organisation.
• Monitors product performance, adoption, user feedback, and business outcomes to continuously refine and improve the Talent Growth product.
• Evaluates emerging talent technologies, skills intelligence capabilities, AI-enabled recommendations, talent marketplaces, and workforce intelligence features.
• Ensures product decisions align with enterprise architecture, data privacy, security, integration standards, and the broader People & Culture technology landscape.

Knowledge and Attributes

• Strong knowledge of product ownership, product management, product lifecycle management, roadmap development, backlog management, and value-based prioritisation.
• Strong understanding of talent growth, talent management, learning, career development, internal mobility, workforce planning, and skills-based talent practices.
• Good understanding of HR technology platforms and digital talent ecosystems.
• Ability to connect talent strategy, skills data, workforce demand, employee experience, and technology into a clear product roadmap.
• Strong understanding of what is required to move an organisation from role-based talent practices toward a skills-driven operating model.
• Strong stakeholder management skills with the ability to influence senior leaders, business stakeholders, People & Culture teams, IT, data teams, architects, and vendors.
• Strong analytical and problem-solving skills, with the ability to structure ambiguity and translate complex needs into practical product decisions.
• Strong communication and storytelling skills, with the ability to simplify complex concepts for executive, business, and delivery audiences.
• Good commercial and value awareness, with the ability to assess business benefit, investment priorities, adoption impact, and long-term sustainability.
• Ability to work in a complex, global, matrixed environment with multiple stakeholder groups and competing priorities.
• Strong change mindset, with an understanding that technology enablement must be supported by adoption, process alignment, leadership commitment, and business ownership.
• Curiosity about emerging AI-enabled talent technologies, skills intelligence, workforce analytics, and personalised employee experiences.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Business, Human Resources, Information Technology, Computer Science, Organisational Psychology, or a related field.
• Relevant certifications in Agile Product Ownership, Product Management, Scaled Agile, Design Thinking, HR Technology, Talent Management, Learning, Workforce Planning, or ITIL would be beneficial.

Required Experience

• Significant experience in product ownership, product management, HR technology, talent transformation, workforce transformation, or a related leadership role.
• Experience shaping or owning technology roadmaps for talent, learning, career development, internal mobility, workforce planning, or skills-related capabilities.
• Experience working in a global or multi-country organisation, preferably in a technology services, consulting, professional services, or enterprise environment.
• Experience translating business strategy into product outcomes, user journeys, platform requirements, backlog priorities, and delivery roadmaps.
• Experience working with senior stakeholders across People & Culture, business, IT, data, architecture, change, and external vendors.
• Experience defining MVPs, prioritising product backlogs, and making trade-off decisions across business value, user experience, cost, complexity, and delivery risk.
• Experience with HR platforms and talent technology ecosystems. Exposure to SAP SuccessFactors, Phenom, ServiceNow, learning platforms, talent marketplaces, skills intelligence platforms, or workforce planning tools would be advantageous.
• Experience supporting adoption and value realisation for enterprise technology products.

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Your day at NTT DATA

• The AI Product & Experience Lead: P&C Technology owns the AI roadmap across HR technologies, ensuring AI is embedded into architecture, employee journeys, workflows, and product roadmaps. The role connects business needs, product owners, AI technical teams, and stakeholders to deliver scalable, governed, high-value AI-enabled employee experiences.
• The AI Product & Experience Lead: P&C Technology is a strategic role responsible for shaping and driving the AI technology roadmap across NTT DATA Inc’s People & Culture technology landscape.
• This role sits between the AI technical lead, product owners, architecture teams, and business stakeholders. It ensures AI is not delivered as isolated point solutions, but embedded into the broader P&C architecture, employee experience, workflows, data foundations, and product roadmaps.
• The role provides product and experience leadership for AI-enabled employee and manager experiences, translating business needs, AI capability, and employee experience opportunities into a coherent, prioritised roadmap.

Key Responsibilities

• Own and drive the AI technology roadmap across the P&C / HR technology landscape.
• Shape the AI-enabled employee and manager experience roadmap across the P&C ecosystem.
• Partner with AI technical leads to translate AI capabilities, patterns, and technical possibilities into practical business and product outcomes.
• Work with P&C product owners to identify, prioritise, and sequence AI opportunities across Talent Acquisition, Talent Growth, Core HR, Learning, Workforce Planning, HR Service Delivery, Employee Experience, and other P&C domains.
• Ensure AI is embedded into the broader P&C architecture and not delivered as disconnected pilots or point solutions.
• Define how AI enables personalised guidance, knowledge discovery, case triage, workflow automation, recommendations, proactive nudges, task execution, and agentic support.
• Engage business stakeholders to understand employee needs, operational pain points, strategic priorities, and value opportunities.
• Translate business opportunities into AI product concepts, use cases, experience journeys, capability requirements, and roadmap items.
• Define and manage the cross-P&C AI opportunity backlog, prioritised by business value, employee impact, feasibility, risk, adoption, and architecture alignment.
• Define MVPs for AI-enabled capabilities to support rapid validation, adoption, and value realisation.
• Work with architecture, data, security, privacy, risk, and platform teams to ensure AI solutions are scalable, governed, secure, and aligned to enterprise standards.
• Identify reusable AI patterns and capabilities that can be leveraged across multiple P&C products and journeys.
• Provide guidance to product owners on how AI can be embedded into their product roadmaps.
• Support AI design principles, experience standards, governance guardrails, and prioritisation criteria.
• Engage senior stakeholders on roadmap priorities, investment decisions, risks, dependencies, adoption needs, and value measures.
• Monitor AI trends, vendor capabilities, and HR technology innovation to inform the roadmap.
• Partner with change and communications teams to drive trust, adoption, and awareness of AI-enabled experiences.
• Track adoption, feedback, product performance, and business value to continuously refine the roadmap.

Knowledge and Attributes

• Strong understanding of AI-enabled product strategy, digital employee experience, HR technology, product ownership, and enterprise technology roadmaps.
• Good understanding of generative AI, conversational AI, agentic AI, automation, knowledge retrieval, semantic search, AI assistants, and workflow orchestration.
• Ability to translate AI concepts into business capabilities, employee journeys, product roadmaps, and delivery priorities.
• Strong understanding of P&C / HR technology, including employee experience platforms, HR service delivery, talent platforms, learning, workforce planning, skills intelligence, knowledge management, and workflow tools.
• Ability to connect business strategy, employee experience, data, process, architecture, and technology into a coherent AI roadmap.
• Strong stakeholder engagement skills across business, product, technical, architecture, vendor, data, security, privacy, and change teams.
• Strong product thinking, including roadmap development, backlog prioritisation, MVP definition, value-based decision-making, and outcome measurement.
• Ability to identify where AI creates genuine value versus where workflow, process, data, or platform improvements may be more appropriate.
• Strong analytical, communication, storytelling, and problem-solving skills.
• Good understanding of responsible AI, including privacy, security, transparency, human oversight, bias mitigation, and ethical use.
• Ability to operate in a complex, global, matrixed environment with competing priorities.
• Curiosity about emerging AI capabilities and a practical mindset for turning innovation into scalable enterprise value.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Information Technology, Computer Science, Business, Human Resources, Digital Product Management, Data Science, Organisational Psychology, or a related field.
• Relevant certifications in Product Ownership, Product Management, Agile, Scaled Agile, Design Thinking, AI, Data Analytics, HR Technology, Enterprise Architecture, or ITIL would be beneficial.
• AI-related certifications or training in generative AI, responsible AI, prompt engineering, Microsoft Azure AI, or digital transformation would be advantageous.

Required Experience

• Significant experience in product ownership, digital product management, HR technology, AI-enabled transformation, employee experience, enterprise technology strategy, or a related role.
• Experience shaping technology roadmaps across multiple product or business domains.
• Experience working with AI-enabled solutions, digital assistants, automation, workflow, knowledge management, employee experience platforms, or enterprise service technologies.
• Experience translating business needs into product concepts, user journeys, requirements, roadmaps, and prioritised backlogs.
• Experience working with AI technical leads, architects, data teams, security teams, platform teams, vendors, and business stakeholders.
• Experience in a global or multi-country organisation, preferably in technology services, consulting, professional services, HR transformation, or a large enterprise environment.
• Experience with HR technology ecosystems. Exposure to SAP SuccessFactors, ServiceNow, Phenom, learning platforms, workforce planning tools, skills intelligence platforms, employee experience platforms, or AI assistant technologies would be advantageous.
• Experience supporting adoption, governance, and value realisation for enterprise technology products.

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Your day at NTT DATA

• The EUC Asset Analyst is a subject matter expert supporting the central management, governance, and reporting of End User Computing assets across a multi-regional global IT environment. 
• The Asset Analyst acts as a central governance point for EUC asset data quality, process compliance, reporting, and audit readiness, by establishing and maintaining global standards for EUC asset data in the CMDB, ensuring that regional IT teams follow agreed processes and keep asset records accurate as part of their daily BAU activities. 
• The Asset Analyst conducts presentations to educate and train regional EUC Teams on the use of the configuration process, and regular audits to make sure that those processes are followed.

Key Responsibilities: 

• Define, maintain and communicate global standards for EUC asset data in the Asset Module and align CMDB. 
• Establish mandatory data fields, naming conventions, ownership rules, lifecycle status definitions, and update requirements. 
• Ensure consistent HAM/CMDB practices across all regions and countries. 
• Maintain and govern the Hardware Asset Module, ensuring accurate and up-to-date records of all EUC-related records and the alignment of the CI’s in CMDB 
• Maintain documentation, work instructions, and process guides for EUC asset data management. 
• Work closely with regional IT, EUC support to ensure they correctly update asset records during procurement, deployment, assignment, transfer, return, repair, refresh, and disposal. 
• Monitor adherence to global asset management processes and escalate recurring non-compliance. 
• Support regional teams with guidance, training, and clarification on HAM and CMDB update rules. 
• Promote consistent data quality across all regions 
• Lead strategic initiatives to improve asset data quality and participate in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness. 
• Collaborate with internal teams to extract, analyze, and report on asset data, supporting operational and strategic decision-making. 
• Participate in internal and external audits, ensuring adherence to configuration and asset management policies. 
• Monthly EUC Asset reports to Senior Leadership (Including EOL, new assets added, old asset removals, assets by support team, and more)  
• Works on strategic projects to ensure all Configuration Items are correctly defined and created via asset module. 
• Perform any other related task as required. 

Knowledge and Attributes: 

• Strong analytical and reasoning skills with the ability to interpret complex IT processes and policies. 
• Proficiency in ITIL-based configuration and asset management practices. 
• Experience with CMDB tools (e.g., ServiceNow) and server monitoring platforms (e.g., SolarWinds). 
• Ability to work collaboratively across global, multicultural teams. 
• Effective communication skills for engaging with technical and non-technical stakeholders. 
• Understanding IT infrastructure and its role in enabling business objectives. 
• Seasoned analytical and reasoning skills. 
• Seasoned ability to interpret complex processes and policies. 
• Ability to work collaboratively with a diverse, global, and multicultural community. 
• Ability to present information at various levels of the organization. 
• Seasoned knowledge of the role IT plays in enabling the business objectives to be met. 
• Ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence. 
• Achievement driven, and delivery focused while maintaining the required quality. 
• Displays impeccable client service orientation. 

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Your day at NTT DATA

• The Finance Technical & Innovation Senior Specialist is an advanced subject matter expert responsible for supporting the operation and delivery of the Finance Technical & Innovation Centre of Expertise within NTT DATA, Inc. Group Finance.  The role supports the Technical Accounting COE Lead by providing IFRS technical accounting input, preparing accounting position papers, supporting material accounting judgements and assisting with technical accounting responses across the group.
• The primary objective of this role is to improve the quality, consistency and timeliness of technical accounting conclusions, support group reporting requirements, assist with audit readiness and contribute to stronger technical accounting knowledge across Finance.

Key Responsibilities:

• Supports the Technical Accounting COE Lead in the day-to-day operation of the Technical Accounting Centre of Expertise, including request intake, prioritisation, documentation standards and status reporting.
• Provides IFRS technical accounting input on complex, judgemental or material matters across the group.
• Prepares accounting position papers, technical memoranda and supporting analysis for review by the Technical Accounting COE Lead or other appropriate stakeholders.
• Performs technical accounting research and develops evidence-based recommendations in line with IFRS, group accounting policies and relevant reporting requirements.
• Partners with Group Consolidation and Reporting, regional finance teams, local finance teams and other stakeholders to support consistent accounting conclusions and group reporting outcomes.
• Assists with technical accounting responses to external auditors, including preparation of audit evidence and supporting documentation.
• Supports the development and maintenance of group accounting guidance, standard memo templates, training materials, precedent records and technical accounting reference materials.
• Supports the transfer of technical accounting knowledge across Finance through guidance, training support and documentation of recurring technical accounting matters.
• Uses AI and automation responsibly to support research, first-draft memoranda, precedent comparison, standards summaries, request summaries, evidence checklists and consistency checks, while retaining human review and technical judgement.
• Identifies recurring accounting issues, root causes, training needs, policy gaps and opportunities to improve the efficiency and consistency of technical accounting support.
• Supports related Controls & Compliance COE activities where technical accounting input is required and where this improves delivery effectiveness.
• Coordinates defined technical accounting activities or deliverables as delegated by the Technical Accounting COE Lead.
• Performs any other relevant task as requested by management.

Knowledge and Attributes:

• Excellent interpersonal skills with excellent communication skills, both verbal and written.
• Advanced IFRS technical accounting knowledge, including the ability to interpret standards and apply judgement to complex fact patterns.
• Strong technical writing skills and the ability to prepare clear, evidence-based accounting position papers for senior finance, audit and governance audiences.
• Ability to self-manage and displays good planning and organizing abilities in a deadline-driven reporting and audit environment.
• Demonstrates excellent attention to detail and maintains a high standard of accuracy and quality.
• Ability to deal with different individuals at all levels in the organization, including senior Finance stakeholders, business stakeholders, auditors and advisors.
• Takes own initiative and has a solutions-orientated approach while applying appropriate professional scepticism.
• Strong analytical skills, and an ability to understand underlying business drivers and provide practical, commercially aligned accounting recommendations.
• Comfortable using AI-enabled tools and automation to improve efficiency, while understanding that AI does not replace technical judgement.

Academic Qualifications and Certifications:

• Chartered Accountant (South Africa), CA(SA), designation required.
• Bachelor's degree or equivalent qualification in Accounting, Finance or related field required.

Required experience:

• Advanced experience gained in IFRS technical accounting, accounting advisory, external audit, group reporting or a similar role, preferably within a global organization.
• Advanced experience preparing technical accounting papers, accounting policy positions and audit support documentation.
• Experience applying IFRS to complex transactions within a large group or multinational reporting environment, including group reporting matters, consolidation impacts and material accounting judgements.
• Experience supporting the review and defence of technical accounting conclusions with external auditors, advisors and senior finance stakeholders.
• Experience working with financial systems, collaboration tools and AI-enabled research or drafting tools preferred.

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Your day at NTT DATA

• The Change Enablement Specialist is a subject matter expert in change management, responsible for strengthening and evolving the Change Enablement capability across Global IT. The role designs, delivers and continuously improves digital and blended learning solutions that build practical change capability and address skills gaps across IT programmes, regional change teams and change networks.
• Working closely with Change Leads, Regional Change Managers and transformation teams, the Change Enablement Specialist ensures our Change Management framework, tools and learning interventions translate into effective implementation, stronger adoption and measurable business outcomes.
• The role combines change management expertise, learning and capability development, and data-driven continuous improvement to help build a consistent, scalable and industry-leading approach to Change Enablement.

Key Responsibilities
Change Management Subject Matter Expertise

• Act as a Change Management SME, providing practical expertise, guidance and recommendations to Change Leads, Regional Change Managers and programme teams.
• Demonstrate strong understanding of the Global IT Change Management approach, framework, methodologies and tools, supporting their consistent and effective application.
• Identify opportunities to improve change management practices based on business needs, programme experience, emerging trends and best practice.
• Anticipate evolving transformation and adoption needs and recommend new approaches, tools and interventions to strengthen Change Enablement effectiveness.

Change Capability & Learning

• Design, develop and deliver digital, virtual and blended learning solutions that build change management capability across the organisation.
• Identify capability gaps and translate them into practical learning journeys, resources, toolkits and interventions.
• Develop learning that enables people to apply change management effectively in real transformation scenarios, rather than focusing solely on theoretical knowledge.
• Own and evolve Change Enablement learning content to ensure it remains relevant, practical and aligned with the needs of the business.

Regional & Change Network Capability

• Partner with Regional Change Managers to strengthen the capability of regional Change Networks and support effective local delivery and adoption.
• Develop scalable learning and enablement programmes for Change Makers, Change Agents, Business Champions and other change communities.
• Provide Regional Change Managers with tools, materials and guidance that can be adapted to regional and business needs.
• Help create an active community of change practitioners that shares knowledge, experience and best practice across the organisation.

Measurement & Continuous Improvement

• Define and monitor measures to evaluate the effectiveness of learning and capability interventions.
• Use data, adoption insights, participant feedback and programme outcomes to assess impact on engagement, readiness, adoption and business value.
• Establish feedback loops that turn lessons learned from programmes and regional teams into improvements to frameworks, learning and tools.
• Experiment with new approaches and technologies to improve how change capability is developed and scaled.
• Provide actionable insights and recommendations to the Change Enablement team based on evidence and emerging needs.

Innovation & Future Capability

• Foster a culture of curiosity, experimentation and continuous learning across the Change Enablement community.
• Monitor emerging change management practices, digital learning approaches and technology trends, including AI-enabled opportunities.
• Translate relevant external best practice into practical improvements for the Global IT Change Enablement approach.
• Contribute to building a consistent, scalable and industry-leading enterprise change capability that supports successful IT transformation.

What You'll Bring - Skills & Attributes

• Strong expertise in organisational change management and practical application of change methodologies.
• Experience designing and delivering learning, capability-building or practitioner development programmes.
• Strong understanding of stakeholder engagement, business readiness, adoption and behavioural change.
• Ability to translate complex change concepts into simple, practical and engaging learning experiences.
• Analytical mindset and confidence using data and feedback to evaluate effectiveness and drive improvement.
• Strong facilitation, communication, coaching and stakeholder management skills.
• Curious and innovative mindset, with a willingness to experiment and challenge established approaches.
• Ability to operate effectively across a complex, global and matrixed organisation.

Qualifications & Experience

• Proven experience in Change Management, Change Enablement, Organisational Development or a related field.
• Practical experience supporting large-scale technology or business transformation.
• Experience designing digital, virtual and/or blended learning solutions.
• Experience developing change capability across distributed teams, communities or change networks.
• Experience measuring learning effectiveness, adoption or change outcomes.
• Prosci, APMG Change Management or equivalent change management qualification preferred.

Success Measures
Success in this role will be demonstrated through:

• Increased change management capability across IT programmes, regions and Change Networks.
• High-quality, scalable learning interventions that translate into practical application.
• Measurable improvement in change readiness, engagement and adoption outcomes.
• Increased consistency and effectiveness in the application of the Global IT Change Management framework.
• Strong partnership with Regional Change Managers and effective support for their Change Networks.
• Evidence-based improvements to Change Enablement tools, learning and methodologies.
• A growing culture of curiosity, experimentation, knowledge sharing and continuous improvement across the Change Enablement community.

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Your day at NTT DATA

• We are seeking a highly skilled ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. In this role, you will serve as the primary technical authority for the ServiceNow platform—transforming business requirements into scalable, secure, and high-performing designs.
• You will work closely with stakeholders, product owners, developers, and business leaders to architect innovative solutions that maximize the value of the ServiceNow ecosystem.

Key Responsibilities
Solution Architecture & Design

Lead end-to-end architecture for ServiceNow implementations across ITSM, ITOM, HRSD, SPM, or other modules.

• Translate business needs into robust, scalable, and maintainable ServiceNow designs.
• Develop high-level and detailed architecture documentation, including data models, integrations, and workflow diagrams.

Platform Governance & Standards
Define and enforce ServiceNow development standards, best practices, and governance models.

• Drive platform roadmap, ensuring alignment with business strategy and ServiceNow product releases.
• Evaluate new ServiceNow features and advise on adoption strategy.

Project Delivery
Serve as the technical lead on major ServiceNow projects and enhancements.

• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide technical guidance to developers, analysts, and administrators.

Integration & Automation
Design and oversee integrations between ServiceNow and third‑party systems (REST, SOAP, MID servers, etc.).

• Leverage ServiceNow Flow Designer, IntegrationHub, and automation frameworks to streamline business operations.

Stakeholder Collaboration
Work with business stakeholders to gather and refine requirements.

• Present solution options and architectural recommendations to leadership.

Required Qualifications
7+ years of experience working with ServiceNow, including at least 3 years in a Solution Architect role.

• Strong expertise across core ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HRSD).
• Deep understanding of ServiceNow architecture, security model, data hierarchy, and integration frameworks.
• Experience with scripting (JavaScript, Glide API).
• Proven experience designing and delivering enterprise-scale ServiceNow solutions.
• Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• ServiceNow Certified Application Developer (CAD)
• Experience with Agile delivery methodologies
• Background in ITIL®, enterprise architecture, or cloud technologies