Latest Jobs at NTT Ltd.

Your day at NTT DATA

• The Senior Commercial Architect is an advanced subject matter expert, responsible for taking the commercial lead for client engagements.
• This role is responsible for positioning the commercial capabilities of the organization to clients, leading a commercial pursuit team and ensuring that client solutions are commercially optimized, innovative and profitable.
• This role ensures the balance of risk and reward is reached through detailed financial analysis, considered risk management and clearly aligned interaction with the legal team.

Key responsibilities:

• Provides recommendations and reviews the pricing and costing of deals to ensure maximum benefit and minimum risk to the organization and prepares the commercial parts of sales proposals for submission to clients.
• Builds and compiles pricing models for specific proposals and provides input into the development of standardized pricing models.
• Presents key pricing assumptions and risks for sign-off at relevant levels, in line with the authority matrix.
• Engages with and leverages off relationships between the organization and vendors and/or subcontractors and strategic alliances, including the Legal Team during the conception, construction, and review of client proposals, soliciting information, and escalating queries.
• Ensures that deal profitability is not eroded over time by calculating the long-term profit of deals, evaluating and concluding on foreign currency issues and the impacts of these both financially and contractually.
• Ensures deal profitability by investigating taxation, inflationary movements cost of living issues, etc.
• Provides support to relevant team by assisting with the maintenance of vendor warranties to ensure inclusion in the construction of deals.
• Analyses pricing impacts on cash flow for the client and take responsibility for building pricing profiles.
• Mitigates risks in terms of the calculation and payment of penalties, contract termination, building agreements, limitation of liability, and non-solicitation for bids and/or deals and provides feedback to the key stakeholders regarding these.
• Manages commercial and contract risks associated with the client agreement to protect the organization's profitability and legal exposure.
• Prepares contract and financial budgets, reports and summaries, as require, including profitability and cashflow analysis.
• Performs any other relevant task as requested by management.

To thrive in this role, you need to have:

• Solid understanding of the local operating, commercial and general business conditions.
• Expert negotiation skills with lateral thinking ability.
• Excellent attention to detail and organizational skills.
• Solid business and commercial acumen coupled with an analytical mind.
• Ability to work under pressure without compromising quality and accuracy.
• Solid team skills, particularly engaging with the team to continuously develop own expertise.
• Solid communication skills, especially related to facilitation, documentation, and reporting.
• Solid Microsoft Office skills (Excel/Word/PowerPoint).
• Highly numerate and display high levels of integrity.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business Administration or Finance or a related field.

Required experience:

• Advanced experience working within a Commercial or similar field, preferably within a global IT services organization.
• Advanced experience working with pricing assumptions and developing pricing models.
• Advanced demonstrated experience in deal structuring, pricing review, and negotiation.
• Advanced experience working with vendors and/or suppliers.
• Advanced experience in an accounting type role.

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Your day at NTT DATA

Key Responsibilities

• Monitor client network infrastructure, systems, and services to ensure availability and performance.
• Identify, investigate, troubleshoot, and resolve Level 1 incidents and service requests within agreed SLAs.
• Escalate incidents, risks, and unresolved issues to appropriate support teams when required.
• Perform root cause analysis for incidents and contribute to incident prevention initiatives.
• Fulfil approved service requests and execute routine operational tasks according to documented procedures.
• Provide telephonic, chat, and ticket-based support to customers and internal stakeholders.
• Execute approved maintenance activities, including software patching, configuration changes, and system updates.
• Follow established change management processes and procedures.
• Perform troubleshooting across WAN, LAN, wireless, SD-WAN, and inter-site connectivity environments.
• Support the implementation, configuration, and maintenance of network infrastructure and security controls.
• Assist in maintaining network security standards, identifying vulnerabilities, and supporting remediation activities.
• Ensure network devices, systems, and services remain secure, operational, and compliant with organisational standards.
• Contribute to the maintenance of network documentation, diagrams, standards, procedures, and knowledge articles.
• Monitor network performance and utilise management and monitoring tools to proactively identify issues and improvement opportunities.
• Identify opportunities for operational efficiency, automation, process optimisation, and incident reduction.
• Participate in shift handovers and maintain accurate operational records to ensure service continuity.
• Assist with disaster recovery activities, testing, and business continuity requirements where applicable.
• Contribute to project-related activities and network deployments as required.
• Perform other duties as reasonably required within the scope of the role.

Required Technical Knowledge & Skills

Networking Fundamentals

• Solid understanding of:
• OSI Model and TCP/IP protocol suite.
• IP addressing, subnetting, routing concepts, and network segmentation.
• Layer 2 switching technologies, VLANs, access ports, trunking, and access control lists.
• Routing protocols including OSPF, EIGRP, and basic BGP concepts.
• Network Address Translation (NAT).
• SNMP and network management principles.
• Traffic filtering using access lists and route maps.
• Enterprise network architecture concepts.

Network Technologies

• Basic knowledge and experience configuring, monitoring, and troubleshooting:
• Cisco switching and routing platforms.
• Aruba and Meraki switching and wireless solutions.
• Fortinet, Palo Alto, Cisco, or similar firewall technologies.
• Enterprise wireless networking technologies.
• SD-WAN technologies (Fortinet, Cisco, Meraki, or similar).
• ISP connectivity solutions, including DIA, MPLS, and point-to-point circuits.
• VPN technologies, including SSL VPN solutions.

Security & Operations

• Understanding of network security principles, standards, and best practices.
• Ability to identify, assess, and escalate security risks and vulnerabilities.
• Experience securing network devices, switches, and wireless infrastructure.
• Understanding of network monitoring, alerting, and management tools.

Tools & Platforms

• Familiarity with:
• Service management and ticketing systems (ServiceNow, 4Me/Xurrent, or similar).
• Network monitoring platforms such as LogicMonitor, NetScout, Prometheus, Grafana, or equivalent.
• SecureCRT and related administration tools.
• Linux operating systems and basic shell scripting (advantageous).
• Ansible and Python for automation (advantageous).
• Infoblox (advantageous).

Behavioural Competencies

• Excellent customer service and client engagement skills.
• Strong verbal and written communication skills.
• Ability to work effectively across diverse cultures, teams, and stakeholder groups.
• Strong analytical and problem-solving abilities.
• Ability to apply active listening techniques and gather accurate information.
• Ability to prioritize workload and remain effective under pressure.
• Proactive, adaptable, and willing to learn new technologies.
• Ability to work independently while contributing to a team environment.
• Strong attention to detail and commitment to high-quality service delivery.
• Positive attitude with a customer-first mindset.
• Ability to plan, organize, and manage tasks effectively in a changing environment.

Qualifications & Certifications

Essential

• Diploma, Degree, or equivalent qualification in Information Technology, Computer Science, Networking, or a related field (or equivalent practical experience).
• CCNA Enterprise (or equivalent Cisco networking certification).
• ITIL Foundation (ITIL v4 preferred).

Advantageous

• CCNP Enterprise.
• Cisco DevNet Associate.
• Fortinet NSE4.
• Implementing Cisco SD-WAN Solutions (ENSDWI).
• CWNA or CWNP certifications.
• NetScout Certified Fundamentals.
• NetScout nGeniusONE Enterprise Essentials Fundamentals.
• Additional vendor certifications relevant to networking, wireless, security, or managed services environments.

Experience

Essential

• Entry-level networking experience or successful completion of a relevant graduate/internship programme.
• Experience troubleshooting and supporting enterprise network environments within a medium-to-large ICT organisation.
• Basic experience with network monitoring, incident management, and service request fulfilment.

Advantageous

• Experience within a managed services environment.
• Experience deploying or supporting enterprise network solutions.
• Exposure to wireless, security, SD-WAN, data centre, cloud, backup, or infrastructure services.
• Familiarity with vendor support processes for Cisco, Aruba, Fortinet, and related technologies.

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Your day at NTT DATA

• The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. 
• Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. 
• The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. 
• This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. 
• The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

Key Responsibilities

• Design, deploy, configure, and maintain hybrid infrastructure platforms spanning Microsoft Azure, VMware virtualization, enterprise storage, backup, and networking technologies.
• Build, manage, and optimize Azure environments utilizing Infrastructure as Code (IaC) methodologies, including Terraform, Bicep, ARM Templates, PowerShell, and Azure CLI.
• Deploy and administer Azure infrastructure services including Azure Virtual Machines, Virtual Networks, Azure Storage, Azure Backup, Azure Site Recovery, Managed Disks, Azure Files, and Platform-as-a-Service offerings.
• Design and manage CI/CD pipelines through Azure DevOps and GitHub Actions to automate infrastructure provisioning, configuration management, and operational processes.
• Administer, maintain, and support VMware vSphere, vCenter, ESXi, vSAN, and Site Recovery Manager environments.
• Manage enterprise storage platforms including NetApp, Dell EMC, Pure Storage, and other SAN/NAS solutions, ensuring performance, availability, and scalability.
• Configure and support Fibre Channel SAN environments, including storage networking, zoning, multipathing, HBA management, and SAN switch administration.
• Implement and support backup and disaster recovery solutions utilizing Veeam, Azure Backup, Azure Site Recovery, Rubrik, and Zerto technologies.
• Monitor cloud and on-premises infrastructure using Azure Monitor, Log Analytics, Application Insights, and enterprise monitoring solutions.
• Investigate and resolve complex cross-technology incidents involving cloud, virtualization, storage, backup, networking, and security platforms.
• Perform root cause analysis and develop permanent corrective actions to improve platform stability and service reliability.
• Implement infrastructure governance and security controls using Azure Policy, RBAC, Microsoft Defender for Cloud, and industry best practices.
• Participate in cloud migration and modernization projects, including VMware-to-Azure migration initiatives and hybrid cloud solution implementations.
• Continuously identify opportunities for automation, operational improvement, standardization, and cost optimization.
• Mentor and coach Level 2 engineers on Azure cloud technologies, virtualization, storage, backup, and automation best practices.
• Lead technical infrastructure projects and deliver solutions within agreed timelines, quality standards, and client expectations.

Technical Knowledge and Experience

Cloud and Automation

• Strong hands-on experience with Microsoft Azure infrastructure and platform services.
• Experience deploying infrastructure using:
• Terraform
• Bicep
• ARM Templates
• Azure DevOps
• GitHub Actions
• PowerShell
• Azure CLI
• Understanding of cloud architecture principles including scalability, high availability, resilience, security, and disaster recovery.
• Experience with Azure governance, policy management, RBAC, monitoring, and cost optimization.

Virtualization

Strong experience administering:

• VMware vSphere
• VMware vCenter
• VMware ESXi
• VMware vSAN
• VMware Site Recovery Manager
• VMware Cloud technologies
• Understanding of hybrid cloud integration between VMware and Microsoft Azure.

Storage and SAN

Strong knowledge of enterprise storage platforms such as:

• NetApp ONTAP
• Dell EMC Unity/PowerMax
• Pure Storage
• HPE Storage Solutions
• Experience with:
• Fibre Channel SAN fabrics
• Brocade Fibre Channel switches
• SAN zoning
• LUN provisioning
• Storage replication
• Storage performance optimization

Backup and Disaster Recovery

Experience with:

• Veeam Backup & Replication
• Azure Backup
• Azure Site Recovery
• Rubrik
• Zerto
• Knowledge of DR design, testing, and operational recovery procedures.

Networking and Security

Enterprise networking experience, including:

• VLANs
• Routing
• Firewalls
• Load Balancers
• VPNs
• ExpressRoute
• Experience with cloud and infrastructure security practices.

Preferred Certifications

Required

• Microsoft Certified: Azure Administrator Associate (AZ-104)

Highly Desirable

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: DevOps Engineer Expert
• HashiCorp Terraform Associate
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)
• VMware Certified Specialist – Cloud Provider
• Veeam Certified Engineer (VMCE)

Beneficial

• Azure Security Engineer (AZ-500)
• Cisco CCNP
• PCNSE
• CISSP
• CKA
• AWS Solutions Architect Associate
• Google Professional Cloud Architect

Required Experience

• 5+ years of infrastructure engineering experience within a large enterprise or managed services environment.
• Strong experience supporting hybrid environments consisting of Microsoft Azure, VMware, enterprise storage, backup, and networking technologies.
• Demonstrated experience deploying and managing infrastructure using Infrastructure as Code methodologies.
• Experience with Azure cloud architecture, migrations, governance, monitoring, and operational management.
• Experience administering VMware virtualization and enterprise storage environments.
• Experience managing Fibre Channel SAN environments and storage networking technologies.
• Strong understanding of ITIL-based operational processes and service delivery.
• Experience working with vendors, technology partners, and cross-functional engineering teams.

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Your day at NTT DATA

• The Senior Associate Technical Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to support with planning, coordinating and monitoring the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
• The main responsibility of the Senior Associate Technical Delivery Operations Specialist is to ensure that services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.

Key responsibilities:

• Supports with the management of the shift roster and ensuring that all operations metrics are monitored.
• Supports with ensuring that shift handover processes are adhered to and managed.
• Supports with the management of shift escalations from clients.
• Dashboards all key Metrics and manages the about to be breached situations.
• Contributes to ensuring that services are meet the stated service level agreement (SLA) levels.
• Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
• Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
• Balances the needs of the client with the strategic direction of NTT.
• Understands the core issues affecting the client and works with the relevant service teams to resolve.
• Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action.
• Performs any other advanced operational tasks as required by leadership.

To thrive in this role, you need to have:

• Displays good customer service focus.
• Good communication skills and ability to prepare structured, and relevant communications to operations leaders.
• Good organizational skills with the ability to work in a fast paced and deadline driven environment.
• Displays ability to work creatively and analytically in a problem-solving environment.
• Developing ability to quickly become proficient in delivery processes and related systems.
• Displays ability to analyze, design and improve operations processes.
• Ability to work across different cultures and social groups.
• Displays ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

• Qualification in Information Technology or Business Administration or related field required.
• ITIL foundation certification required.
• CCNA Advantageous
• Working Technical Network Knowledge.
• Security related certification or worked experience in a security role.
• 3-5 years worked experience in the same or similar role.

Required experience:

• Moderate level work experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment.
• Moderate level experience gained in a managed service delivery environment including technical and service management exposure.
• Moderate level experience in managing customer escalation situations and objection handling.
• Moderate level demonstrated managed services operations experience.