Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
- At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.
- Liquidity and Settlements administrator managing the daily bank statements, processing and reconciling payments, managing bank accounts and cash flows, supporting cash management and treasury operations.
KEY RESULT AREAS
- Daily Cash Management Reporting
- Management of high-value payment processing
- Monitor daily bank account balances and ensure sufficient liquidity for operational needs.
- Booking of treasury trades on the Treasury Management System
- Project Management of other Treasury Products in the Treasury Management system
- Process internal and external payments, ensuring compliance with treasury policies and regulatory requirements.
- Identify and escalate potential cash shortfalls or liquidity risks.
- Collaborate with internal stakeholders and external banking partners to resolve queries efficiently.
- Ad-hoc deliverables as required from the Treasurer
ROLE REQUIREMENTS
- Minimum of 5 years work experience in a Treasury payments and settlements function
- Degree or certificate in Banking Services - or suitable equivalent
- Ability to work effectively in a high-performance, results-driven environment.
- Intelligent, dedicated, and ready to learn.
Skills
- Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Encoding, Data Modeling, Document Management, Financial Auditing, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
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Job Description
- Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company.
- Provide quality direct sales service that results in the production of business from new and existing sources.
- Identify and execute on innovative methods to build own insurance portfolio.
- Prospect for new clients through networking, cold-calling and door to door canvassing.
- Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten.
- Conduct a comprehensive risk evaluation for the client.
- Provide solutions to clients by selling non-life products aligned to their needs.
- Continuously build client base to secure future portfolio growth.
- Identify and action on cross & up selling opportunities across all products.
- Sell according to agreed targets for the day, week and month.
- Maintain minimum agreed quote volumes.
- Maintain a minimum agreed quote to sales ratio.
- Maintain an agreed NTU – and Cancellation ratio.
- Perform after sales service tasks according to allocated portfolio of customers.
- Monitor and resolve escalated client queries and complaints timeously.
- Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements.
- Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
- Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
- Manage time and workloads to ensure that deadlines and targets are met.
Quality service delivery
- Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.
- Proactively suggest improvements in service and relations where applicable.
- Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional service.
Cost control and governance adherence
- Proactively ensure the use of time, resources, money, materials or equipment is in line with organizational policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
Quality people practices
- Align own behavior with the organization’s culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the OMI team to deliver required service levels.
- Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
- Ensure achievement of own performance objectives.
- Actively participate in own professional development and career path.
Minimum Requirements
- FAIS Compliant in Non-life Commercial product category.
- A Valid Driver’s License with own reliable transport required for the role
Skills
Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Responsibilities
Data Collection and Analysis
- Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
Information and Business Advice
- Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Document Preparation
- Edit document in line with organizational style guidelines and prepare information for publication.
Insights and Reporting
- Prepare and coordinate the completion of various data and analytics reports.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Financial Advice
- Handle the financial advice process within a specific client segment, ensuring alignment with their goals and values.
Sales
- Sell simple products and services directly to customers while following standard protocols. May also involve providing back-office support to a sales team.
Operational Compliance
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
- Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
- Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
- Action Planning, Client Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- OMF Financial Consultant Bellville
- The Old Mutual Finance Financial Consultant meets monthly sales targets in terms of lending and other products. Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management. Establishes a new business pipeline through marketing, lead generation and tracking.
- Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk. Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
- Provides excellent face-to-face and telephonic service to customers. Builds sustainable relationships that enhances the brand. Delivers on daily production standards and adheres to service and quality standards.
Marketing
- To establish a new business pipeline through marketing, lead generation and tracking.
Operational Efficiency
- Meets monthly sales targets in terms of lending and other products.
- Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management.
- Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
Personal Effectiveness
- Accountable for individual sales targets, branch operations and service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Continuously broadens individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Relationship Building
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units
- Provides excellent client service and build sustainable relationships that enhances the OMF and OM brands
- Grade 12 or equivalent
- Minimum 2 years sales and/or lending experience with individual sales targets
- Minimum 2 years client service experience
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- National Certification (Nat Cert) (Required)
Closing Date
go to method of application »
Purpose:
- Reviews risk submissions from clients, agents, and referrals, and underwrites insurance requests within guidelines of the underwriting manual and authority limits. Applies underwriting and risk-selection techniques to determine acceptability of new and renewal insurance risks.
Responsibilities:
- Underwriting Insurance Cases: Review new business and renewal proposals to ensure acceptability and completeness of underwriting and rating information, providing price quotations for underwriters and referring unusual or complex cases to senior colleagues.
- Underwriting Automation: Carry out allocated research and analysis to support the development, validation, and improvement of automated underwriting processes and systems.
- Organizational Risk Management: Gather, monitor, and analyze risk data and recommend further investigation. Involves using established risk management models, systems, and protocols and working under direction.
- Regulatory and Compliance Management: Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.
- External Communications: Use the external communications system to access and supply specific information.
- Recommendations: Provide information and clarification on existing procedures, processes, and precedents.
- Document Preparation: Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
- Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements [Experience & Skills]:
- Matric and/or equivalent
- Diploma and/or equivalent NQF Level 6 qualification in general insurance.
- Regulatory Examination (RE) - Advantageous
- 3 – 5 years’ experience in commercial underwriting.
- Critical objectives and responsibilities:
- Responsible for risk evaluation, pricing and selection / rejection of new and renewal business for all assigned accounts within the portfolio.
- Continuous improvement to ensure effective service
- Service delivery to ensure customer satisfaction
- Cost control and governance adherence
- Quality people practices
Skills
- Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Risk Based Pricing, Risk Management, Underwriting Management
Competencies
- Action Oriented
- Collaborates
- Communicates Effectively
- Ensures Accountability
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
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Job Description
- Senior Data Engineer will lead the development and optimization of our data infrastructure, playing a critical role in shaping the future of our data architecture. They will be responsible for designing and implementing complex data solutions, mentoring team members, and collaborating with stakeholders to drive innovative data initiatives for Old Mutual.
- This position requires extensive experience in data engineering, a deep understanding of advanced data technologies, and the ability to provide strategic guidance.
- Area: Data And Technology management
- Location: Durban | Cape Town | Johannesburg
- Architectural Leadership: Lead the design and implementation of scalable, high-performance data architectures.
- Provide strategic input into the evolution of the company's data infrastructure and technology stack.
- Advanced Data Modelling: Design and implement advanced data models to meet complex business requirements. Optimize data storage and retrieval mechanisms for optimal performance.
- Big Data and Advanced Analytics: Champion the use of advanced analytics and big data technologies to derive valuable insights.
- Work on advanced analytics solutions, including machine learning pipelines and predictive modelling.
- Performance Optimization: Oversee the optimization of data pipelines, databases, and ETL processes for maximum efficiency. Conduct in-depth performance tuningand troubleshooting of complex data workflows.
- Team Leadership and Mentorship: Lead a team of data engineers, providing technical guidance and mentorship. Foster a culture of continuous learning and collaboration within the data engineering team.
- Cross-functional Collaboration: Collaborate with data scientists, analysts, software developers, and other stakeholders to understand business needs and deliver comprehensive data solutions.
- Act as a key liaison between the data engineering team and other business units.
- Data Governance and Compliance: Establish and enforce data governance policies, ensuring data quality, integrity, and compliance with regulatory requirements.
- Stay abreast of industry best practices and emerging trends in data governance.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience in data engineering with a focus on complex data solutions.
- Expert proficiency in programming languages such as Python, SQL, and advanced scripting languages.
- In-depth knowledge of data warehousing concepts, big data technologies, and cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proven experience in leading and mentoring a team of data engineers.
- Strong analytical and problem-solving skills with a strategic mindset.
- Excellent communication and collaboration skills.
Preferred Skills:
- Certifications in relevant data engineering, cloud, or advanced analytics technologies.
- Experience with real-time data processing and streaming technologies.
- Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes).
- Familiarity with data security and privacy considerations.
Skills
- Action Planning, Business Requirements Analysis, Computer Literacy, Database Administration, Database Reporting, Data Compilation, Data Controls, Data Management, Data Modeling, Executing Plans, Gap Analysis, Information Technology (IT) Support, IT Architecture, IT Implementation, IT Network Security, Market Analysis, Test Case Management, User Requirements Documentation
Competencies
- Action Oriented
- Business Insight
- Cultivates Innovation
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Persuades
Education
Closing Date
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- Job Type Full Time , Hybrid
- Qualification Bachelors , Masters , Matric , National Certificate
- Experience 7 years
- Location Gauteng , KwaZulu-Natal , Western Cape
- City Cape Town , Durban , Johannesburg
- Job Field Data, Business Analysis and AI , ICT / Computer
Job Description
- The key focus for the Senior Data Architect is to perform planning aligned to key data solutions, build and participate the architecture capability building, perform data architecture and design, manage data architecture risk and compliance, provide design and build governance and support and communicate and share knowledge around the architecture practices, guardrails, blueprints and standards related to the data solution design.
- Area: Data Technology & Data Management
- Location: Cape Town | Johannesburg | Durban
Planning
- Lead data solution requirements gathering and ensure alignment with business objectives and constraints
- Define and refine data architecture runways for intentional architecture with the key stakeholder
- Provide input into business cases and costing
- Participate and provide data architectural runway requirements into Programme Increment (PI) Planning
Architecture Capability
- Design and implement enterprise-grade data architectures leveraging Databricks and cloud-native technologies.
- Develop and oversee data architecture views and ensure alignment with enterprise architecture.
- Maintain and oversee the data solution artifacts in the set enterprise repository and knowledge portals aligned to the rest of the architecture
- Manage the data architecture processes based on the requirements for each architype
- Manage change impact of the data architecture with stakeholders
- Develop and participate in the build of the data architecture practice with embedded architects and engineers including the relevant methods, repository and tools
- Manage the data architecture considering the business, application, information/data and technology viewpoints
- Establish, enforce and implement data standards, guardrails, frameworks, and patterns
Solution Design
- Lead and review logical and detailed data architecture
- Evaluate and approve data solution options and technology selections
- Select appropriate technology, tools and build for the solution
- Oversee and maintain the data solution blueprints
- Drive incremental modernisation initiatives in the delivery area
- Define data modeling standards, governance frameworks, and best practices for structured and unstructured data.
Risk, Governance and Compliance
- Identify, assess and mitigate risks at a data solution architecture level
- Ensure and enforce compliance with policies, standards, and regulations
- Lead data architecture reviews and integrate with governance functions
- Integrate with other governance and compliance functions to ensure continuity in managing the investment and risk for the organisation pertaining to the solution architectures
- Establish and provide data standards, guidance, and tools to delivery teams.
Implementation and Collaboration
- Establish and provide data solution architectures and tools to the delivery and data engineering teams
- Lead and facilitate collaboration with delivery teams to achieve architecture objectives
- Manage and resolve deviations and ensure up-to-date data solution design documentation
- Identify opportunities to optimise delivery of solutions
- Oversee and conduct post-implementation reviews
- Ensure the data architecture supports CI/CD pipelines to facilitate rapid and reliable deployment of data solutions
- Implement automated testing frameworks for data solutions to ensure quality and reliability throughout the development lifecycle.
- Establish performance monitoring and optimisation practices to ensure data solutions meet performance benchmarks and can scale as needed.
- Integrate robust data security measures, including encryption, access controls, and regular security audits, into the implementation process.
- Lead data warehouse migration projects from legacy platforms to modern cloud-based solutions.
Communication and Knowledge Sharing
- Communicate and advocate up-to-date data solution architecture views
- Communicate the relevant data standards, practices, guardrails and tools to stakeholders relevant to the solution design
- Ensure IT teams are well-informed and trained in architecture requirements
- Communicate and collaborate with stakeholders' relevant views on planning, technology assessments, risk, compliance, governance and implementation assessments
- Foster collaboration between data architects, data engineers, and other IT teams through regular cross-functional meetings and agile ceremonies.
- Communicate and maintain up-to-date blueprint designs for key data solutions
- Ensure effective participation in the agile ceremonies (PI planning, sprint planning, retrospectives, demos)
- Implement regular feedback loops with stakeholders and end-users to continuously improve data solutions based on real-world usage and requirements
- Create a culture of knowledge sharing by organising regular workshops, training sessions, and documentation updates to keep all team members informed about the latest data architecture practices and tools
Qualifications, Experience & Skills:
- Matric
- Degree or diploma in Information Technology, Computer Science, Engineering OR relevant diploma / degree
- Experience: Requires a minimum of 5 years in a technical/solution design role and a minimum of 7 years relevant IT experience
- Data Experience: Required a minimum of 7 years related experience in data engineering, data modeling and design and data management and governance
- Expert-level proficiency in Databricks, including Delta Lake, Spark, and MLflow.
- Hands-on experience in large-scale data platform implementation (preferably cloud-based).
- Proven track record in data warehouse migration (e.g., Teradata, Oracle, or on-prem to cloud).
- Strong knowledge of data modeling (Relational, Kimball etc.), data governance, and data integration patterns.
ADDITIONAL QUALIFICATIONS/EXPERIENCE
- DAMA-DMBOK
- TOGAF
- ArchiMate
- Cloud Architecture Certifications (AWS, Azure)
- Financial Industry Experience
- Certifications in Databricks, AWS Data Engineer, or similar.
Data Related Experience:
- Big Data and Analytics (e.g., Hadoop, Spark)
- Data Warehousing
- Master Data Management (MDM)
- Data Lakes, Lakehouse, and Data Mesh
- Metadata Management
- ETL/ELT Processes
- Data Privacy and Compliance
- Cloud Data Services
- Experience with cloud platforms (Azure, AWS, or GCP) and associated data services.
- Proficiency in SQL, Python, and distributed data processing frameworks.
- Familiarity with CI/CD for data pipelines and DevOps practices.
- Experience with Lakehouse architecture and real-time streaming solutions
COMPETENCIES REQUIRED
Related attributes and competencies related to architecture:
- Critical thinking/problem solving
- Teamwork/collaboration
- Effective Communication Skills
- Leadership skills
- Knowledge and experience in architecture domains
- Knowledge and experience in architecture methods, frameworks and tools
- Solution Design Experience
- Agile Knowledge and Experience
- Cloud Knowledge and Experience
Data related competencies:
- Strong knowledge of data modeling (Relational, Kimball etc.), data governance, and data integration patterns
- Data architecture principles and methodologies
- Data integration technologies and tools
- Data management and governance
Skills
- Adaptive Thinking, Application Development, Confidentiality, Database Administration, Database Queries, Data Classification, Data Compilation, Data Compression, Data Encoding, Data Modeling, Data Recovery, Executing Plans, Gateway Servers, IT Architecture, Test Case Management
Education
Closing Date
go to method of application »
Job Description
- Degree in Information Technology, Information Systems, Cybersecurity, or a related field.
- Relevant security certifications will be considered an advantage.
- Minimum of 3 years’ experience within a SOC environment.
- Proven expertise with SIEM solutions/tools.
- Knowledge of cybersecurity threats, attack techniques, and landscape.
- Strong understanding of network protocols, encryption techniques, and application/database/cloud security.
- Excellent analytical and problem-solving skills.
- Create, maintain, and implement detailed documentation and maintain standard operating procedures.
- Strong communication skills and ability to work collaboratively in a dynamic team environment.
- Old Mutual Insure is seeking a Level 2 SOC Analyst to assist in building out our monitoring and detection capability. In this critical role, you will leverage your extensive experience and skills in security operations to safeguard our digital assets. Expertise in SIEM solutions/tools is a key requirement for this role, and your expertise in this area will be pivotal in our continuous efforts to enhance our security posture.
Responsibilities
- Utilize Microsoft Sentinel to monitor security alerts and perform in-depth analysis of complex threats
- Analyze complex security alerts and incidents to determine their severity and impact, ensuring timely and accurate response actions.
- Collaborate with Tier 1 analysts and other cybersecurity teams to resolve security incidents efficiently
- Provide expert analysis and evaluation of security incidents to determine root causes and propose system adjustments
- Consolidate data through alert triage, providing necessary context before escalating to Operations and Security Engineering Teams for deeper analysis.
- Produce detailed incident reports and briefings for both technical and non-technical stakeholders
- Apply the MITRE ATT&CK framework for anomaly analysis and conduct additional analysis using correlation rules and SIEM alerts.
- Document and report incidents, ensuring that all activities are recorded and compliant with industry standards.
- Participate in continuous improvement initiatives to enhance the tools and processes used by the SOC.
- Participate in cybersecurity awareness training initiatives and contribute to the development of best practices for threat detection and mitigation
- Able to build strong interpersonal relationships with the SOC team, IT teams, vendor teams and customer stakeholders.
Skills
- Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management
Competencies
- Collaborates
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- Bachelor of Commerce (BCom): Information Technology (Required), NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- FAIS Compliant in Non-life Commercial product category.
- A Valid Driver’s License with own reliable transport required for the role.
- Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company.
Objectives and Responsibilities
- Provide quality direct sales service that results in the production of business from new and existing sources.
- Identify and execute on innovative methods to build own insurance portfolio.
- Prospect for new clients through networking, cold-calling and door to door canvassing.
- Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten.
- Conduct a comprehensive risk evaluation for the client.
- Provide solutions to clients by selling non-life products aligned to their needs.
- Continuously build client base to secure future portfolio growth.
- Identify and action on cross & up selling opportunities across all products.
- Sell according to agreed targets for the day, week and month.
- Maintain minimum agreed quote volumes.
- Maintain a minimum agreed quote to sales ratio.
- Maintain an agreed NTU – and Cancellation ratio.
- Perform after sales service tasks according to allocated portfolio of customers.
- Monitor and resolve escalated client queries and complaints timeously.
- Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements.
- Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
- Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
- Manage time and workloads to ensure that deadlines and targets are met.
Quality service delivery
- Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.
- Proactively suggest improvements in service and relations where applicable.
- Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional service.
- Cost control and governance adherence
- Proactively ensure the use of time, resources, money, materials or equipment is in line with organizational policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
Quality people practices
- Align own behavior with the organization’s culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the OMI team to deliver required service levels.
- Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
- Ensure achievement of own performance objectives.
- Actively participate in own professional development and career path.
Qualifications and Experience
- Grade 12 or National Senior Certificate.
- FAIS Compliant in Non-life Commercial product category.
- Minimum of 2 years’ experience in non-life insurance.
Skills
Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
- Provides specialist product and service knowledge that may lead to sales generation.
Responsibilities
Product/Service Information
- Provide advanced product/service information and respond to complex customer questions about the product/service.
Customer Order Processing
- Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Resolving Customer Issues
- Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.
- Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Customer Relationship Management (CRM) Data
- Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
Renewals
- Help drive customer renewals through exceptional service, supporting the sales teams as required.
Operational Compliance
- Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Qualifications, Skills and Experience required
- Matric
- NQF5/NQF5 Wealth Management
- A minimum of 3-5 years Relationship Management background
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Directs Work
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer/adviser journeys across OMIX Servicing. This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer and adviser experiences. The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer/adviser-centric culture, and embedding agile practices within the organization.
- Journey Lead: Adviser Engagement will support the Journey Owner in managing the Adviser experience across front and back offices for Retail enquiries at a Product agnostic level.
- This role involves assisting in the design and enhancement of processes for handling Adviser enquiries across New Business and Policy Servicing. The Journey Lead will focus on implementing process improvements in support of enhancing the overall Adviser experience.
Journey Management
- Lead the design and implementation of customer/adviser journeys, ensuring alignment with business objectives and customer needs
- Develop a deep understanding of the customer journey, from awareness to post-purchase support
- Utilize data and insights to identify pain points and opportunities for journey improvement
- Drive initiatives to optimize and streamline the customer journey, leveraging technology and data-driven insights
- Stay informed about industry trends and best practices related to customer/advisor experience and journey mapping
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, and marketing
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals
- Deep understanding of all segments in which we operate and nuances to meet Adviser needs
- Segment/Channel engagement to support a seamless and integrated experience across all channels.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act
- Identify and implement best practices consistently
- Follow and enforce technical policies, SOPs, and fund rules
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs
- Monitor and react to feedback to maintain quality assurance
- Conduct gap and root cause analysis to drive process improvements
- Oversee business plans and special projects, ensuring smooth execution
- Allocate resources effectively, assigning the right jobs to the right individuals
- Adapt quickly to changing circumstances and implement agile execution strategies
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance
- Identify, log, and mitigate risks within the operational framework
- Ensure strict adherence to standard operating procedures and protocols
- Making sure all legislation applicable to the journey is met and there is appropriate risk monitoring and management
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively
- Handle enquiries, escalations, and complaints efficiently
- Develop and deliver presentations and workshops as needed
- Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnosing and resolving workflow issues effectively
- Plan and allocate work based on skills and competencies
- Generate accurate statistical and progress reports to support decision-making.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
- Generate accurate statistical and progress reports to support decision-making.
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities
- Identify capability gaps within teams and implement development plans to address them
- Mentor and coach team members to enhance their professional growth
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric, and or Degree, or a related field
- Minimum of 5 years’ experience in a leadership role with a focus on customer/adviser journey management, customer experience, or technical operations
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads
- Experience in stakeholder management, including both internal teams and external partners
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Product knowledge in the Retail Segments i.e. PF, & MFC
- PAS proficiency: Craft, Bancs, Omega and Telephony systems
- Workflow proficiency: AWD, Bizagi and EMS
- Deep understanding and experience of adviser practices and how they operate
- Experience of call center and back-office line management in financial service industry
- Experience in regulatory, compliance and industry knowledge applicable to investment and underwritten life products
- Strong background in customer/Adviser service management, with a focus on enhancing customer/Adviser experience
- Ability to handle escalations and resolve complex customer/Adviser issues effectively.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- SME knowledge in customer experience design, journey mapping tools, or operational transformation
- Experience in driving digital transformation initiatives
- Degree in Business Administration or a related field
- Agile or Scrum certification
Skills
- Action Planning, Agile Implementation, Agile Project Management, Building Capability, Change Management, Communication, Compliance Risk Management, Data Reporting, Executing Plans, Journey Management Plan, Legal Practices, Management Information System (MIS) Reporting, Occupational Safety and Health, Oral Communications, People Leadership, Performance Management (PM), Policies & Procedures, Process Delivery, Professional Presentation, Project Delivery Management, Risk Compliance, Safety Management, Servant Leadership, Stakeholder Engagement, Technical Delivery
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
- Attending to retirement fund death claims in terms of Section 37C of the Pension Funds Act (the Act).
- This role is responsible for the administration and payments of all claims on behalf of the Trustees of the Old Mutual South African Retirement Fund (SARAF).
This role will require you to:
- The role requires knowledge of all matters / laws relating to Section 37C of the Pension Funds Act. You will apply this knowledge, skill & experience (acquired through specialization in this field) in an operational environment through own efforts.
Job Description
- review documents received from beneficiaries/nominees, and advisors of the deceased member
- Engage Risk providers to obtain necessary information
- Collaborate with internal and external stakeholders
- Attend to enquiries and attend to complex and difficult cases (complaints) from internal and external stakeholders
- The purpose of the role is to provide a positive customer experience by being helpful and sensitive to customer needs
- manage expectations and provide solutions in adherence to procedural, productivity and quality standards.
Role Description:
- This role functions as a specific field of administration.
- Resolving customer/advisor issues, attend to escalations and complaints.
- Apply knowledge in multiple systems as needed.
- Collaborate with internal teams to ensure success.
- Applying ability to understand, interpret and apply various pieces of legislation to sets of facts.
- Applying ability to interrogate information to enable payment.
- Ensuring accurate, consistent compliant process execution through the exercise of discretion and sound judgment with regards to payments.
- Applying sound and defensible reasoning.
- Following Standard Operating Procedures (SOP’s).
- Maintaining tight case management audit trail in respect of all duties performed (which includes formal report compilation for each case).
- Consults with the Knowledge Manager, regarding complex and technical-legal matters.
- Ad hoc tasks.
Transaction Processing & Technical Execution
- Execute on all disinvestment requests across Personal Finance (PF) and Mass Foundation Cluster (MFC).
- Provide option choices to customers and attend to payment confirmations.
- Navigate and process requests across systems: Bizagi, CMoS, EMS, AWD, OMUNET, Craft etc.
- Ensure compliance with SOPs, Fund rules, and regulatory requirements e.g. Pension Funds Act, POPI, Income Tax Act, AML.
- Perform checks and validate documentation e.g. option choices, proof of banking etc.
Operational Support & SME Contribution
- Act as a subject matter expert (SME) for payments and administration.
- Support testing of system enhancements and provide feedback for improvement.
- Provide recommendations on improving SOP’s and process documentation.
- Participate in special projects and operational initiatives.
- Manage daily operational (client service and or administrative) delivery within specified time standards.
Quality Assurance & Risk Management
- Conduct quality checks on own work.
- Identify and escalate risks or non-compliance issues.
- Ensure adherence to compliance audit requirements.
- Support root cause analysis (RCA) and process improvement efforts.
Personal Effectiveness
- Demonstrate maturity, accountability, and ownership in task execution.
- Manage own workload effectively and meet service level agreements (SLA’s).
- Uphold company values and contribute to a collaborative team environment.
- Collaborate effectively with others to achieve personal results.
- Make increased contributions by broadening individual skills.
- Individually accountable for managing own time, tasks and quality.
Requirements
Requirements: Skills, Qualifications and Experience required.
- Post Matric qualification.
- Minimum of 1-3 years working experience in Financial Services.
- Analytical skills, high level of accuracy and extreme attention to detail are critical.
- Excellent communication (verbal & written) interactive skills.
- Strong delivery focus.
- Ability and desire to understand and apply company documentation, involving extensive reading and interpretation of legal documents.
- Ability to work in a team and independently (manager of self).
- Good working knowledge of MS Office: Excel, Word, PowerPoint and Email Systems.
- Must display sound planning & organising skills.
- Ability to work under pressure.
Competencies
- Rules driven
- Planning and Organising
- Accuracy in processing
- Creative problem-solving skills
- Sound consultation, collaboration and influencing skills
- Decision Making
- Gaining Commitment
- Information Monitoring
- Initiating Action
- Ownership
- Team Orientation
- Technical Proficiency/Knowledge
- Continuous Learning
- Detail focused, thorough, analytical, and diligent.
- Creative problem-solving skills.
Skills
- Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
- Directs Work
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Minimum 3 years relevant industry experience within the financial services sector in an IT Risk or security role
- Degree/Honours in Information Systems or Information Technology (Essential)
- Knowledge of Information Security and IT Risk
- Knowledge of Information Security Standards and Frameworks such as NIST CSF, ISO27001/2
- Knowledge of Secure Software Development Lifecycles and agile ways of work
- The IT and Cyber Risk Analyst is a hands-on technical and operational role responsible for day-to-day risk identification, control execution, and monitoring within the IT and Security Operations environment.
- This position serves as the first line of defense, owning the effectiveness of critical security controls and ensuring that residual risk remains within acceptable operational tolerance. The analyst converts policies and standards into tangible, measurable IT and security configurations and processes.
Responsibilities
Provide risk advisory and support during risk management initiatives.
- Collaborate with IT, ERM and Business Stakeholders to ensure security audit requirements are communicated and monitored.
- Support in driving remediation efforts of technical vulnerabilities.
- Support OMI stakeholders in effectively defining and prioritizing risk reduction action plans in line with policies and standards and manage until closure.
- Contribute to and support the execution of the OMI Information Security and IT Risk reduction plan, closely collaborating with IT and other Stakeholders to ensure information security risks are managed effectively.
- Collaborate with IT Teams in an advisory capacity to ensure security is embedded in the development of applications.
Third-Party Information Security Risk Management
- The primary responsibility in TPRM is ensuring all third-party engagements are assessed, mitigated, and monitored according to internal security standards.
- Conduct third-party risk assessments by reviewing vendor-submitted documentation (e.g., SOC reports, security questionnaires) to identify and quantify both inherent and residual risks related to information security.
- Engage directly with vendors to assist with completing assessments and resolve technical queries regarding their security posture and control documentation.
- Participate in quarterly performance meetings with vendors, specifically focusing on reviewing outstanding information requirements, clarification of control deficiencies, and tracking remediation of high-priority risks.
Crown Jewels Identification
- This involves supporting the organization's data protection strategy by formally supporting the classification of the most critical assets.
- Assist in the identification of Crown Jewel applications by working with IT asset management and architecture teams to define the critical processes they support.
- Identify and confirm business/application owners for all Crown Jewel assets, formally assigning accountability for the data and system security controls.
Project and Process Risk Assessment
- The analyst embeds security controls into new business processes and IT projects, ensuring compliance with IT and Security controls mandate.
- Perform formal IT and security risk assessments within business processes and IT projects by reviewing architectural designs, system requirements during project delivery.
- Translate security requirements into actionable technical configurations and implementation tasks for IT/Development teams, owning the execution of these new controls within the project lifecycle.
- Document all identified IT and Security risks and track the execution of their corresponding mitigation plans until project closure.
- Conduct periodic reviews of existing IT and security processes to identify and document new risks that may arise from process drift or system updates.
Skills
- Action Planning, Analytics Software, Budget Management, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Controls, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Report Review, Solution Analysis
Competencies
- Business Insight
- Communicates Effectively
- Courage
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
Education
- Bachelor of Commerce (BCom): Information Technology (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
Requirements: Skills, Qualifications and Experience required
- Gr12 (Matric)
- FSCA Approved NQF Level 5 Qualification
- FAIS Compliant
- Product category experience (Long term Insurance subcategory B1, Long term Insurance subcategory B2 and Retail pension benefit)
- CPD – Continuous Professional Development – All cycles
- COB – Class of Business
- A valid Driver’s licence and your own car
- A clear criminal and credit check
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
- Previous Managerial experience
- Knowledge and exposure to Group Schemes advantageous
- (Internal) Successful completion of MODP (This applies for applicants who have previously worked for Old Mutual)
- (External) Managerial qualification – advantageous
- Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
- Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists.
- Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Operations Management
- Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Promoting Customer Focus
- Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Key Account Management
- Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
Customer Relationship Development / Prospecting
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Budgeting
- Develop and/or deliver budget plans with guidance from senior colleagues.
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities.
- Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Effective Teams
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Closing Date
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Job Description
- We are seeking an experienced QA Performance Engineer Lead with 10+ years of expertise in performance testing and system optimization. The ideal candidate will be highly proficient in scripting and executing performance tests using k6 and other industry-standard tools.
- You will work closely with development, DevOps, and infrastructure teams to ensure our systems are scalable, reliable, and performant under load.
KEY RESULT AREAS
- Design and implement performance test strategies for web, mobile, and API-based applications.
- Develop and maintain performance test scripts using k6 and JavaScript.
- Set up and run load, stress, spike, and endurance tests, integrating k6 into CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps).
- Analyze test results, identify bottlenecks, and provide data-driven recommendations to improve system performance.
- Create and manage test workloads, simulate real-world usage patterns, and define SLAs and KPIs.
- Integrate performance test monitoring with tools like Grafana, Prometheus, CloudWatch, or similar observability platforms.
- Conduct API performance testing to evaluate response time, throughput, and error rates.
- Collaborate with development and DevOps teams to ensure performance testing aligns with release cycles and production configurations.
- Document performance benchmarks and produce detailed reporting for stakeholders.
ROLE REQUIREMENTS
- 10+ years of experience in performance engineering and test automation.
- Strong hands-on experience with k6 or any performance testing tool (scripting, load profiles, thresholds, test orchestration).
- Proficiency in JavaScript (used in k6 scripting or any performance testing tool), with additional skills in Java or Python.
- Proven experience testing high-traffic web applications, REST APIs, and mobile backends.
- Familiarity with integrating performance tests into CI/CD pipelines.
- Experience working with cloud-based infrastructure (AWS, Azure, or GCP).
- Monitoring and observability knowledge using Grafana, Prometheus, or New Relic.
- Understanding of load balancing, caching, queuing systems, and backend bottlenecks.
- Exposure to API automation frameworks like REST Assured, Postman, or Karate.
Nice to Have
- Experience with other performance tools like JMeter, Gatling, or Locust.
- Exposure to container-based environments (Docker, Kubernetes) and test orchestration.
- Awareness of AI-driven performance analysis or auto-scaling strategies.
Skills
- Adaptive Thinking, Change Management, Data Analysis, Data Compilation, Executing Plans, Laboratory Testing, Policies & Procedures, Project Performance Management (PM), QA Methodologies, Regulatory Compliance Management, Report Review, Software Testing, Test Case Management
Competencies
- Builds Effective Teams
- Communicates Effectively
- Ensures Accountability
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
- Plans and Aligns
Closing Date
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Job Description
- You will form part of RMM within the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals.
- Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs.
- Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
- If you’re passionate about recruitment and enjoy working in a fast-paced environment, this role offers the opportunity to make a real impact on the business. As a Talent Acquisition Consultant, you’ll be responsible for filling vacancies efficiently while ensuring the quality of hire remains high.
- Your role will be to attract and appoint suitably qualified candidates who can perform in their current roles and have the potential to grow and develop within the organisation.
- By doing this well, you’ll help minimise business disruption and support the organisation’s long-term talent needs.
Key responsibilities:
- Build and maintain a fit-for-purpose talent acquisition capability aligned to the business’s current and future requirements.
- Manage the end-to-end talent attraction process within the Sales & Distribution portfolio, including advertising, sourcing, interviewing, evaluation and appointment of employees within agreed SLAs.
- Accurately manage vacancy tracking and provide proactive, regular feedback to hiring managers and stakeholders on recruitment progress.
- Prepare and issue offers of employment for permanent and temporary appointments in line with the Recruitment and Remuneration strategy, and obtain the necessary approvals.
- Ensure all management information relating to the talent attraction process is kept up to date, including internal and external talent pools, recruitment data and trend analysis.
- Maintain a strong understanding of scarce skills, future talent requirements and employment equity targets, and proactively identify sourcing strategies to meet these needs.
- Uphold professionalism, confidentiality and ethical standards throughout the assessment and psychometric evaluation process.
Requirements:
- A post-matric qualification in Commerce or Human Resources.
- At least 3 years’ experience in high-volume or bulk recruitment.
- Proven recruitment experience within the financial services industry, preferably within long-term insurance.
- Working knowledge of vetting platforms such as Lexis RefCheck, MIE and XDS.
- Solid experience using various sourcing platforms and recruitment channels.
- Previous experience working with an Applicant Tracking System (ATS).
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
- Preference will be given to candidates based in Johannesburg.
Why this role?
- You’ll be part of a professional, fast-paced environment where your work directly impacts business performance and people’s careers, with the opportunity to grow your expertise in a well-established financial services setting.
Skills
- Applicant Tracking Systems (ATS), Bulk Recruitment, Candidate Sourcing, Microsoft Office, Recruiting, Recruiting Systems, Reporting, Sourcing Strategies
Competencies
- Attracts Top Talent
- Business Insight
- Communicates Effectively
- Decision Quality
- Develops Talent
- Directs Work
- Ensures Accountability
- Optimizes Work Processes
Education
Closing Date
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Job Description
- Grade 12 (Matric)
- FSCA Approved Qualification
- FAIS Compliant
- Product category experience (Long term Insurance subcategory B1, Long term Insurance subcategory B2 and Retail pension benefit)
- CPD – Continuous Professional Development – All cycles
- COB – Class of Business
- A valid Driver’s licence and your own car
- A clear criminal and credit check
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
- Previous Managerial experience
- Knowledge and exposure to Group Schemes advantageous
- (Internal) Successful completion of MODP (This applies for applicants who have previously worked for Old Mutual)
- (External) Managerial qualification – advantageous
- 2 years’ experience in the same role
- Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Performance Management
- Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Operations Management
- Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Promoting Customer Focus
- Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Key Account Management
- Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
Customer Relationship Development / Prospecting
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Budgeting
- Develop and/or deliver budget plans with guidance from senior colleagues.
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Effective Teams
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent, NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent, NQF Level 9 – Masters
Closing Date
go to method of application »
Job Description
- The purpose of this role is to support the organisation’s remuneration governance and reporting requirements by managing key annual deliverables, including the Remuneration Report, remuneration committee workplans, and related project activities.
- The role will be responsible for drafting and reviewing remuneration documentation and committee papers, coordinating cross-functional inputs (including Finance and HR), and ensuring timely and accurate delivery of remuneration processes.
- In addition, the role will lead the execution of the annual share grant cycle, including timelines, communications, and Workday administration, ensuring effective governance and high-quality stakeholder engagement throughout.
- Manage the delivery of the annual Remuneration Report, including developing and reviewing sections as well as working with the finance team to finalise specific results portions of the report.
- Manage the execution of our remuneration committee workplan. This will include drafting papers for the committee covering certain aspects (e.g. Executive Remuneration and Governance).
- Project managing the deliveries required for both the Management Remuneration Committee and the OM Remuneration Committee.
- Manage the delivery of the main share grant (covering various grant types), including timelines, communications and Workday processes.
Requirements:
- Relevant tertiary qualification in Human Resources, Business, Industrial Psychology, or related field
- Reward or Remuneration certification advantageous (e.g. WorldatWork)
- Strong understanding of remuneration governance principles
- Understanding of remuneration governance, executive remuneration, and policy frameworks
- Knowledge of listed company remuneration requirements (advantageous)
- Familiarity with Workday or similar HRIS systems
- Strong Excel capability for reward analysis and reporting
- Ability to draft clear, professional committee papers and governance documents
- Strong project management capability, including timelines, tracking and delivery
- Excellent written communication skills
- Ability to interpret reward principles and apply them in business context
- Stakeholder engagement skills, including working with Finance, HR and senior leadership
- Detail-oriented and meticulous in documentation
- Comfortable working independently in a contractor capacity
- Highly organised with the ability to work to fixed reporting timelines
- Professional judgement and confidentiality
Skills
- Adaptive Thinking, Change Management, Computer Literacy, Cultural Awareness, Data Compilation, Employee Compensation and Benefits, Executing Plans, Human Capital Management Systems, Knowledge Management, Organizational Design, Performance Management Design, Policies & Procedures, Policy Development, Regulatory Compliance Management, Servant Leadership
Competencies
- Balances Stakeholders
- Builds Effective Teams
- Communicates Effectively
- Drives Results
- Ensures Accountability
- Plans and Aligns
- Strategic Mindset
- Tech Savvy
Education
- Bachelors Degree (B) (Required)
Closing Date
Method of Application
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